Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 268. (Read 628889 times)

SEPA or wire? I'm not aware of any issues with SEPA. Fidor did get behind on wires, but they've reported to us that they are caught up and keeping up, so hopefully no significant delays there either. But obviously you should make a support ticket for this if you haven't already.

It sounds like you got this sorted out. But to answer your question, the advantage of having all login credentials on one screen is that it doesn't imply any information about what part of the login credentials are wrong on a failed login attempt - say for an attacker trying to gain access to your account. Having a separate screen for 2fa implies that you've entered the correct username and password if you make it to the 2fa screen.

Of course, we could make it so you get the 2fa screen even if you don't enter the right username and password (and maybe other sites do this). But the problem with doing it this way is that legitimate users who are having trouble logging in will still tend to assume that they've entered the correct username and password if they make it to the 2fa screen, which will be an obstacle to trouble-shooting the problem if they are having trouble. 

I'm not familiar with the "1password 4" management application, but if it can generate 2fa, this is a feature that shouldn't be used anyway. The whole point of 2fa is that you need control of a second device (or at least a second application). It's not as secure to have a system where anyone who gains access to your password manager will have all your login credentials. Even if the application is just letting you enter your 2fa from another device through it, I don't think I'd do this - I'd rather keep my 2fa completely separate from the password manager so the 2fa is a completely separate credential channel.

The approach you arrived at is probably best from a security standpoint, even if it's a little less convenient. 

@Dergo

Are u and your staff planing to add VertCoin as well on Kraken in near future?

Same here, any problem ?

Thanks

well, in 1 vault I can store multiple password and username pairs.  It's just that when I setup the Kraken pair, it also saves the 2fa entered data, so if I try to login again the 1password 4 program enters the old 2fa token and I get a failed login.  Maybe I need to fool around with the program more and see if it will only save the username and password fields and not the 2fa field.  Let me try that and report back.

Ok, after playing around I solved the problem, if anyone is interested in this kind of password vault, you can select the account and click edit.  In the edit screen it allows you to remove selected fields so I removed the 2fa field for the Kraken account and then you can also edit the submit option.  I set that to never submit, so it will not attempt to login.  The result is, it now enters the username and password data and then stops.

I withdraw my request above.  I was just being lazy I guess.  Thanks Yunus.

Hi Medicine,

I am sure Dargo is going to respond to this soon, so here is just a quick suggestion: I haven't personally worked with 1password4, but I know that username, passwords, 2fa on one screen are completely fine if you use an app like Google Authenticator to generate the 2fa token.
So in 1password4, do you have two separate vaults for the password and the 2fa token and does that create the problem?

Maybe I don't fully understand the problem...

Hey Dargo,

I started using "1password 4" password vault which is a password management program and I wanted to save my Kraken credentials there.  On the login screen Kraken asks for username, password and 2fa token all on the same screen, but because the 2fa token changes quickly the password vault doesn't work because it only stores one value for the 2fa field.  Other sites prompt for username and password on the login screen and then load a second screen asking for 2fa token if the user has 2fa enabled.  Is there any chance you could chance the login process do like that? One screen to prompt for username and password and a separete screen after for 2fa token? 

Anyone else like this idea or is it only me?
Is there a reason the 2fa token field is included on the login screen?  Was that just for convenience?
Peace.

Any word on when Kraken will go live with Ripple gateway functionality? Is progress being made, or is that project still queued behind other items?

Thanks for your prompt reply!
Now hope Sophia can handle it just as quickly 

Assigned your ticket to an agent.

Can you please be so kind to check ticket 22945.
Thanks in advance!

Thanks Bonez0r - I fixed this so tickets like yours will be set to "pending" rather than "solved." But you should have received a reply to your ticket that instructed you to respond to the email if it didn't answer your question. For some ticket categories, we send automated responses with answers to the most commonly asked questions in that category. If the automated response doesn't answer your question, then you just reply to the ticket and let us know. If you don't reply to the ticket, it will be automatically set to solved after 5 days. We were solving these tickets right away, but you could still easily reopen them by just replying to the email. But it's better to set them to "pending" first.

The downside with these automated replies is that some users get automated responses that don't address their question, and have to reply to the email to get through to a live agent. The upside is that users who have our most frequently asked questions (around 30-40% our ticket volume) get answers very fast without any drain on our support staff. This really helps free up our support staff for other tickets and allows us to offer faster service overall, so we think it's worthwhile in spite of the drawback.   

Thank you, i'd completely forgotten about the Litecoin withdrawal, that was a while ago and i only used it once. So the names of withdrawal addresses are unique across an account instead of per currency? I'll keep that in mind. Maybe you could make the error messages more helpful. For example, if the error had said "you already have a Litecoin address with that name" instead of "duplicate withdrawal information", i would never have made a ticket.

Update: The reason you couldn't create a Bitcoin withdrawal address is that you had already created a Litecoin address that has the same name.

I just looked at your ticket and reset it to 'open'. You are saying the same thing happened when you created your other ticket on Dec.8?
I am not sure what the reason is (but thanks for reporting this issue with creating withdrawal bitcoin addresses!). I'll get back to you about this!

Why does every support ticket i make immediately get the status "solved"? As an example, see #22576. The issue in that request isn't urgent , but i'd like to know why the "solved" issue happens. The only other ticket i made was months ago and it happened then too.

Ah sorry. I didn't make a ticket because it was late already. The deposit arrived. Took >8 hours. Not sure if we can blame this on the network. It happened a few times before and if I remember correctly, this was because one time the NMC deposit system was down and the other three times it was because they were 'lost' internally.

Perhaps it makes sense to automatically release payments which go over the daily limit automatically as soon the limit is no longer valid (as in: the next day or month, depending on the limit which has been reached)?

This would mean a lot less frustration and effort required from both the depositor and Kraken.


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Side note (for those in need for support):
Remark that when you request for support for a double payment, attached files (for proof / additional info) are automatically removed from the tickets. So upload documents somewhere else and point to the url where the files can be reviewd...
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Thanks for letting us know kendo. I'm glad you finally have your funds. People should be advised that wire transfers may take much, much longer than SEPA at the present time. A 52-day saga would not be typical though, since you experienced delays through two banks. First, a USD bank that we won't be using anymore. Second, a delay with your wire from Fidor, an issue which hopefully has been addressed, as Fidor has said that they will be prompt with wire transfers now that they have caught up with a backlog they had. Here's a previous statement about the funding situation with Fidor.

https://bitcointalksearch.org/topic/m.5685661

Thanks, I see that the ticket is being reviewed by 'Dylan' from Kraken support.

I guess you are right about the limits and that ignoring them would be pointless , but due to circumstances beyond my control (the speed of the SEPA deposits and the process of 'importing' them into your system) they somehow all got processed on the same day. It would be a nice feature to have an 'unhold funds' button or something that pops up as soon as there is room in the account (it is below the limit) to actually store the funds that are on hold. I think it could also be an automatic option for the system; not by ignoring the limits, but by checking once every 24 hours if there is room to unhold funds that were waiting (as is the case here).

About tier 4; the requirements list all kind of business like forms (trade register extract, certificate of incorporation) so that made me think it was for businesses only. I see now that for Tier 4 I can contact support, so maybe that is the best thing to do for me then. I would never hit the limits on the 'admiral' tier but when deposits or withdrawal would collide, it will keep me out of trouble .

Thanks so far!