Which contract?
Rushing things sounds like a bad plan.
You mean the team being available 24/7, how about you try asking a question about MASS in the telegram and see how fast you get a response as well. By a question about MASS I mean an actual question about MASS itself, and not anything redundant such as "WHATS THE NEWS???" Try sending an email asking something see how fast of a response you get as well.
What timeline, and what deadline? We wish we could be sorry about trying to be as careful as we can to protect the projects future, no amount of whining will change that. Certain things are out of our hands, you can understand that, right? If there are things that are out of our hands, any 'timeline' you reference or any non existent deadline you speak of gets changed. Right?
By having a week long full no questions asked refund period. Which I have never seen before in any ICO ever.
If you are unhappy about the project, try offering to sell your pre-sale MASS in telegram.
If all this is a preview of how actual product will go im glad i only tossed a few dimes your way.
Even as it stands, we don't have a decision or date on resuming the pre-sale due to the fact we're awaiting details from counsel. If he were to quote a time frame as you're suggesting he should have, it would have been a complete fabrication and guess. Instead of doing that, we've been transparent about the situation throughout. As far as "should have done before preico" as you state, these new guidelines were released by the SEC in the middle of the pre-sale, which in turn was promptly paused in light of. Unfortunately, we're not able to see the future - so preparing for said guidelines ahead of time wasn't a possibility. As far as the amount you have put in, please allow us to offer you a fair exit - post your address and we'll have you sign and verify that it is yours and we will allow a transfer of MASS in our back end system to another user and send you back your ETH. We're incredibly fair people and transparent and we've been working hard to ensure that this surprise of regulatory suggestions are complied with. Other projects in our position who value not just an instant profit but a long-term sustainable model have been exercising the same level of caution, and rightly so. Some others have chosen just to simply assume they've interpreted these guidelines properly and proceed. We can assure you after seeing some of those choosing the latter, it's looking to be a house of cards forming for them. That's not what we want for folks working with us and participating in this project.
There were plenty of icos who did their due diligence well before the "sec" ruling no one said for you all to make up a date, my point is it appears as though you all were unprepared. Unpreparedness is not a good sign if its the only sign. But poor communication by yak, who obviously shouldnt be your alls front man, but instead someone who works in the back of the house, has instead raised other red flags, that taken together with poor preparation, screams maybe you all should refund everyones money, get your shit together and then restart once you have a clue how to handle something so monumental. But holding peoples funds hostage while you "figure it out," does not give you the best positive pr im sure your project deserves.