Hi thienthanb,
Please see our news page for an in depth post on Signatum (SIGT) -https://www.cryptopia.co.nz/News
The SIGT network seem to be having issues with the volume now also, block explorers are down intermittently and the main site has also crashed. We have invested 3 developers and sharded the SIGT wallet across 8 servers in order to get it up and running. There are still periodic withdrawal issues however we are working hard to keep the wallet up.
To help you get a faster resolution:
1) DO NOT make any deposits of SIGT to your Cryptopia address. Pending deposits will be processed as soon as we can.
2) If you have made a withdrawal please allow up to 72 hours for it to propogate through the network before logging another ticket.
3) Markets will remain closed so please cancel any open orders, you can only withdraw you cannot trade;
https://www.cryptopia.co.nz/Trades4) During the sharding process we had to move some funds from our wallet into one of the other 7 wallets so your balance on the Block Explorer for you address may be incorrect. Please check your user balances page for an accurate balance. You will be able to withdraw your balance as normal when the wallet is working.
We will not complete the delist process until users have had a fair opportunity to withdraw.
Last but not least please, please, refrain from logging multiple tickets as this is putting unnecessary strain on our support team(s). We love talking with you guys, gals and they's but it does make it more difficult to get your issues resolved when we are flooded with tickets ;-)
Thanks,
Cryptopia Support
So the number of sigt sent into the wallet of crytopia at the maintenance wallet will be refunded in the near future.
Hope to receive this soon
