[ANN]⚡️ STACKTICAL (DSLA): EARN TOKENS WHEN ONLINE SERVICES GO DOWN 👨‍💻--❌--🌐 - page 13.

maryjanewatson

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Quote from: Skitlslover on January 18, 2019, 08:00:03 AM

Exactly. Quality of Service and sales are indeed connected. I'd venture to say that's the whole point of investing in QoS for many companies out there. They are not dealing with any form of "feedback" with Stacktical, even though they are really improving CSAT or NPS KPIs, they don't have plans to gather these feedbacks at this stage Wink

That's reasonable and rational. And I appreciate that they are focusing on direct things first

Skitlslover

jr. member

Activity: 210

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Quote from: maryjanewatson on January 18, 2019, 07:57:50 AM

Hmm, haven't thought of that before, but looks like this may be truly so.. The more you evaluate, the more efficient you perform, that's true anyway!

Exactly. Quality of Service and sales are indeed connected. I'd venture to say that's the whole point of investing in QoS for many companies out there. They are not dealing with any form of "feedback" with Stacktical, even though they are really improving CSAT or NPS KPIs, they don't have plans to gather these feedbacks at this stage Wink

maryjanewatson

newbie

Activity: 145

Merit: 0

Quote from: Skitlslover on January 18, 2019, 07:56:38 AM

I mean, let's say, if you always get some feedback, it is much easier to evaluate how audience loves your product in general, what are your strengthens and weaknesses etc. Thus, this may help in future sale system management and even product design. What do you think of it?

Hmm, haven't thought of that before, but looks like this may be truly so.. The more you evaluate, the more efficient you perform, that's true anyway!

Skitlslover

jr. member

Activity: 210

Merit: 1

Quote from: maryjanewatson on January 18, 2019, 07:55:22 AM

Good afternoon sir. What do you mean? Don't fully understand your idea..

I mean, let's say, if you always get some feedback, it is much easier to evaluate how audience loves your product in general, what are your strengthens and weaknesses etc. Thus, this may help in future sale system management and even product design. What do you think of it?

maryjanewatson

newbie

Activity: 145

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Quote from: Skitlslover on January 18, 2019, 07:54:17 AM

Hi all! I am just thinking more about current benefits from quality management and evaluating of customer service, I believe this can also have an influence in product designed itself Wink

Good afternoon sir. What do you mean? Don't fully understand your idea..

Skitlslover

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Activity: 210

Merit: 1

Hi all! I am just thinking more about current benefits from quality management and evaluating of customer service, I believe this can also have an influence in product designed itself Wink

mikeormike

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Activity: 182

Merit: 1

Quote from: tonyhawk909 on January 17, 2019, 03:11:34 PM

Quote from: mikeormike on January 17, 2019, 03:10:47 PM

If I am not mistaken, they will also provide recommended value Wink

Great. Thank you very much for your help. And last thing to refine - after budget is gone, I simple "add" more tokens there, so everything keeps working, right?

Absolutely, that's how it works! And you are always welcome

tonyhawk909

newbie

Activity: 224

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Quote from: mikeormike on January 17, 2019, 03:10:47 PM

If I am not mistaken, they will also provide recommended value Wink

Great. Thank you very much for your help. And last thing to refine - after budget is gone, I simple "add" more tokens there, so everything keeps working, right?

mikeormike

jr. member

Activity: 182

Merit: 1

Quote from: tonyhawk909 on January 17, 2019, 03:09:59 PM

Perfect. I also thought that it would be great if there is a recommended amount of DSLA tokens I should allocate for such things...

If I am not mistaken, they will also provide recommended value Wink

tonyhawk909

newbie

Activity: 224

Merit: 0

Quote from: mikeormike on January 17, 2019, 03:08:59 PM

Yes, exactly, right!

Perfect. I also thought that it would be great if there is a recommended amount of DSLA tokens I should allocate for such things...

mikeormike

jr. member

Activity: 182

Merit: 1

Quote from: tonyhawk909 on January 17, 2019, 03:08:04 PM

Hmm, looks like many indexes are analyzed to give the objective mark. And another question as for the budget I allocate for automatic compensation or automatic rewards - am I right that I choose any budget I want?

Yes, exactly, right!

tonyhawk909

newbie

Activity: 224

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Quote from: mikeormike on January 17, 2019, 03:07:09 PM

The First Response Time, for example, is a metric used in Help Desk to assess the performance of customer support agents and the entire support team Wink

Hmm, looks like many indexes are analyzed to give the objective mark. And another question as for the budget I allocate for automatic compensation or automatic rewards - am I right that I choose any budget I want?

mikeormike

jr. member

Activity: 182

Merit: 1

Quote from: tonyhawk909 on January 17, 2019, 03:06:06 PM

Yes, exactly. If you know, of course!

The First Response Time, for example, is a metric used in Help Desk to assess the performance of customer support agents and the entire support team Wink

tonyhawk909

newbie

Activity: 224

Merit: 0

Quote from: mikeormike on January 17, 2019, 03:05:32 PM

You mean the ones that are used to evaluate the level?

Yes, exactly. If you know, of course!

mikeormike

jr. member

Activity: 182

Merit: 1

Quote from: tonyhawk909 on January 17, 2019, 03:04:41 PM

Hmm, this makes sense. And what are the measures? Can you please give an example?

You mean the ones that are used to evaluate the level?

tonyhawk909

newbie

Activity: 224

Merit: 0

Quote from: mikeormike on January 17, 2019, 03:03:01 PM

Because the real world performance of the online service is monitored at any moment in time the DSLA Smart Contract is feed with the performance status of a service. When the Smart Contract detect that good performance is constantly maintained over time employees can receive DSLA Tokens. There is no human intervention in the process

Hmm, this makes sense. And what are the measures? Can you please give an example?

mikeormike

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Activity: 182

Merit: 1

Quote from: tonyhawk909 on January 17, 2019, 03:02:06 PM

But how technically is that organized? Let's say, I am an employee.. Platform evaluates customer's mark for my work?

Because the real world performance of the online service is monitored at any moment in time the DSLA Smart Contract is feed with the performance status of a service. When the Smart Contract detect that good performance is constantly maintained over time employees can receive DSLA Tokens. There is no human intervention in the process

tonyhawk909

newbie

Activity: 224

Merit: 0

Quote from: mikeormike on January 17, 2019, 03:01:13 PM

Yes, you are absolutely right. Employees of a Service Providers can be rewarded in DSLA Tokens to be able to successfully maintain good levels of performance for their users Wink

But how technically is that organized? Let's say, I am an employee.. Platform evaluates customer's mark for my work?

mikeormike

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Activity: 182

Merit: 1

Quote from: tonyhawk909 on January 17, 2019, 03:00:18 PM

Can you please tell me more about the benefits Stacktical is having for employees? Am I right that if i implement their solution into my business, I can somehow motivate employees?

Yes, you are absolutely right. Employees of a Service Providers can be rewarded in DSLA Tokens to be able to successfully maintain good levels of performance for their users Wink

tonyhawk909

newbie

Activity: 224

Merit: 0

Quote from: mikeormike on January 17, 2019, 02:59:13 PM

Hey there Tony, sure, what is the thing you want to clarify? Roll Eyes

Can you please tell me more about the benefits Stacktical is having for employees? Am I right that if i implement their solution into my business, I can somehow motivate employees?

Topic: [ANN]⚡️ STACKTICAL (DSLA): EARN TOKENS WHEN ONLINE SERVICES GO DOWN 👨‍💻--❌--🌐 - page 13. (Read 39902 times)