You got a new satisfied costumer
Topic: [ANN] www.bitpanda.com Buy/Sell ETH/BTC with Visa Mastercard Neteller Skrill - page 11. (Read 96404 times)
January 12, 2018, 01:22:58 PM
Today I received my first BTC on Bitpanda and sent some euros to my Neteller account. It was fast as easy!
You got a new satisfied costumer
You got a new satisfied costumer
January 11, 2018, 01:04:28 PM
Dear TwinWinNerD,
Thanks for your reply. I really appreciate.
I have never used more than 2 cards (deposit blocked with second card details). It was not my intention to hate anyone, I'm usually a calm and understanding person. I just felt it is not fair to block a client's money, and refund without a valid reason (nowhere it stated you don't accept vcc card details, exactly the same functionality as the linked physical one) and keep the client "in the dark".
I can understand that sometimes support teams struggle with the number of requests (much more on this booming area) , and I'm sure you can also understand that the client gets upset when money is blocked and no one gives a satisfaction about it. Internet is full of scams. Replies (when they came) were a bit cold as well.
In any case, I'm waiting for another reply to make sure that future transactions are accepted.
I want to work with the most reliable, trustworthy and efficient service providers. Bitpanda has the reputation for it (although many negative cases can be seen for any service provider in the net).
I've sent another reply to your support team to ensure me that if I do future deposits with the physical card, transactions are processed without issues.
Thank you very much for your support/reply,
Regards,
J
Thanks for your reply. I really appreciate.
I have never used more than 2 cards (deposit blocked with second card details). It was not my intention to hate anyone, I'm usually a calm and understanding person. I just felt it is not fair to block a client's money, and refund without a valid reason (nowhere it stated you don't accept vcc card details, exactly the same functionality as the linked physical one) and keep the client "in the dark".
I can understand that sometimes support teams struggle with the number of requests (much more on this booming area) , and I'm sure you can also understand that the client gets upset when money is blocked and no one gives a satisfaction about it. Internet is full of scams. Replies (when they came) were a bit cold as well.
In any case, I'm waiting for another reply to make sure that future transactions are accepted.
I want to work with the most reliable, trustworthy and efficient service providers. Bitpanda has the reputation for it (although many negative cases can be seen for any service provider in the net).
I've sent another reply to your support team to ensure me that if I do future deposits with the physical card, transactions are processed without issues.
Thank you very much for your support/reply,
Regards,
J
January 11, 2018, 12:35:54 PM
It will be refunded much faster usually. And tbh we are very very open about the rule that only two cards per customer are allowed. With every deposit/purchase you have to click on that checkbox. Please don't hate on the support for enforcing our rules.
Regards
Regards
January 11, 2018, 12:30:36 PM
I'd like to give an update on this topic.
Your support team replied, although with a very unsatisfactory answer.
"Hello,
unfortunately it won't be possible to use vcc's. Please use a real cc or debit card next time.
Best regards,"
My reply back ->
"Dear Support team from Bitpanda,
I understand that I cannot use temporary VCC cards with you, it might be your business decision (not technical limitation as I did the first deposit without problems), and that is not an issue for the future. I understand that you have Business decisions to take, and clients chooses to accept it or not.
In the meanwhile, you give no solution for my money being blocked (and refund issued). Please unlock the money, make it available in my Euro Wallet. Next deposits will be done with the real physical card.
Thank you,
Kind regards,"
Support reply seems like "bad luck", do differently next time! without giving any information about my actual issue. Money blocked for 10 days without valid reason.
Would kindly ask for your comments and help.
Thank you,
Jncsc
Your support team replied, although with a very unsatisfactory answer.
"Hello,
unfortunately it won't be possible to use vcc's. Please use a real cc or debit card next time.
Best regards,"
My reply back ->
"Dear Support team from Bitpanda,
I understand that I cannot use temporary VCC cards with you, it might be your business decision (not technical limitation as I did the first deposit without problems), and that is not an issue for the future. I understand that you have Business decisions to take, and clients chooses to accept it or not.
In the meanwhile, you give no solution for my money being blocked (and refund issued). Please unlock the money, make it available in my Euro Wallet. Next deposits will be done with the real physical card.
Thank you,
Kind regards,"
Support reply seems like "bad luck", do differently next time! without giving any information about my actual issue. Money blocked for 10 days without valid reason.
Would kindly ask for your comments and help.
Thank you,
Jncsc
January 11, 2018, 10:59:07 AM
Dear TwinWinNerD,
I've chosen BitPanda for being leader in EU, respectable, trustable and having top reviews. But I must confess I'm truly disappointed with the recent events.
I've deposited a considerable amount of money that was blocked because I've used 2 different card details. I've replied back explaining why (ticket, email, facebook..) and I have no reply from your support at all. In the meanwhile, I've received another email saying that transaction will be refunded and takes up to 10 business days to receive my money back. This is not acceptable. I am a gold verified member, doing nothing illegal, and just used two different cards to deposit (mine, legit and verifiable by Visa). Could you please assist asap? Ticket n. 129349.
Thank you,
Kind regards,
Joao
I've chosen BitPanda for being leader in EU, respectable, trustable and having top reviews. But I must confess I'm truly disappointed with the recent events.
I've deposited a considerable amount of money that was blocked because I've used 2 different card details. I've replied back explaining why (ticket, email, facebook..) and I have no reply from your support at all. In the meanwhile, I've received another email saying that transaction will be refunded and takes up to 10 business days to receive my money back. This is not acceptable. I am a gold verified member, doing nothing illegal, and just used two different cards to deposit (mine, legit and verifiable by Visa). Could you please assist asap? Ticket n. 129349.
Thank you,
Kind regards,
Joao
January 11, 2018, 08:10:45 AM
Absolutely nowhere you have on your website that you do not accept customers from Romania!
And I said nothing about a Romanian Phone number.
I live in Vienna (Yes Austria!) since 2009!
I have a Bank Account from Austria (Erste Bank)
and a telephone number from T-Mobile Austria.
Would you kindly explain to me, why you would exclude
clients with a Romanian Passport - which is, by the way, Full Member of the European Union
since 10 years!
Every other company does verify me
The Austrian bank has no issue
Nobody has an issue but for some reason Bitpanda has.
So what is the logical reason to not accept clients with a Romanian Passport?
And kindly don't respond that Romanian passports would not have enough security features
as my passport has even biometric elements and is next to Germany the most modern passport in Europe!
So, what is your reason for not verify clients with Romanian passports?
Because you don't care about having clients
or just racism?
And I said nothing about a Romanian Phone number.
I live in Vienna (Yes Austria!) since 2009!
I have a Bank Account from Austria (Erste Bank)
and a telephone number from T-Mobile Austria.
Would you kindly explain to me, why you would exclude
clients with a Romanian Passport - which is, by the way, Full Member of the European Union
since 10 years!
Every other company does verify me
The Austrian bank has no issue
Nobody has an issue but for some reason Bitpanda has.
So what is the logical reason to not accept clients with a Romanian Passport?
And kindly don't respond that Romanian passports would not have enough security features
as my passport has even biometric elements and is next to Germany the most modern passport in Europe!
So, what is your reason for not verify clients with Romanian passports?
Because you don't care about having clients
or just racism?
We have a few countries of the EU not available, Romania is one of them. If we decide to support that country, we will likely add the local currency and some payment options.
Regards
How is "the local currency" relevant if this person is using an Austrian (euros) bank account? S/he has made a charge of racism against bitpanda. This is very serious and I would be grateful if you would address it. Thank you.
paul
This purely a business decision. His case is a complete minority edge case. Most of the people that try to verify their account with Romanian passport are using Leu bank accounts and live in RO.
January 11, 2018, 08:03:37 AM
Absolutely nowhere you have on your website that you do not accept customers from Romania!
And I said nothing about a Romanian Phone number.
I live in Vienna (Yes Austria!) since 2009!
I have a Bank Account from Austria (Erste Bank)
and a telephone number from T-Mobile Austria.
Would you kindly explain to me, why you would exclude
clients with a Romanian Passport - which is, by the way, Full Member of the European Union
since 10 years!
Every other company does verify me
The Austrian bank has no issue
Nobody has an issue but for some reason Bitpanda has.
So what is the logical reason to not accept clients with a Romanian Passport?
And kindly don't respond that Romanian passports would not have enough security features
as my passport has even biometric elements and is next to Germany the most modern passport in Europe!
So, what is your reason for not verify clients with Romanian passports?
Because you don't care about having clients
or just racism?
And I said nothing about a Romanian Phone number.
I live in Vienna (Yes Austria!) since 2009!
I have a Bank Account from Austria (Erste Bank)
and a telephone number from T-Mobile Austria.
Would you kindly explain to me, why you would exclude
clients with a Romanian Passport - which is, by the way, Full Member of the European Union
since 10 years!
Every other company does verify me
The Austrian bank has no issue
Nobody has an issue but for some reason Bitpanda has.
So what is the logical reason to not accept clients with a Romanian Passport?
And kindly don't respond that Romanian passports would not have enough security features
as my passport has even biometric elements and is next to Germany the most modern passport in Europe!
So, what is your reason for not verify clients with Romanian passports?
Because you don't care about having clients
or just racism?
We have a few countries of the EU not available, Romania is one of them. If we decide to support that country, we will likely add the local currency and some payment options.
Regards
How is "the local currency" relevant if this person is using an Austrian (euros) bank account? S/he has made a charge of racism against bitpanda. This is very serious and I would be grateful if you would address it. Thank you.
paul
January 11, 2018, 07:34:17 AM
Sorry to say but they are just stupid!
As they have a professional external verification, called IDNow.
Which does the verification process.
And IDNow does clearly verify Romanian Passports!
I did make a video chat with them.
...
As they have a professional external verification, called IDNow.
Which does the verification process.
And IDNow does clearly verify Romanian Passports!
I did make a video chat with them.
...
I don't think they question authenticity of your Romanian passport, the issue seems to be more about which country do you reside in (IDNow positive passport verification doesn't help here). Again, it's an easy thing to resolve if they had procedures in place or were willing to resolve it.
It's a free market, just use other service, they're the ones losing profit, not you.
...
I am sorry you feel this way. But as I said we don't have the procedures in place to onboard you right now. And this may be a bad situation for you because you are an edge-case, but as soon as we have good onboarding for romanian citizens/customers, you will be able to verify your account.
I am sorry you feel this way. But as I said we don't have the procedures in place to onboard you right now. And this may be a bad situation for you because you are an edge-case, but as soon as we have good onboarding for romanian citizens/customers, you will be able to verify your account.
You don't need procedures specifically for Romanians (or other nationalities), you only need to determine whether a person is a legal resident of any of the supported countries and therefore subject to their laws (their nationality is irrelevant really).
January 11, 2018, 07:26:52 AM
Zu aller erst möchte ich sagen, dass zu 99% bei bitpanda es genau so läuft wie man erwartet.
Funktioniert prima und ist bedenkenlos zu empfehlen! Hier und dort geht mal was schief, aber das ist doch ganz normal. Habe viele Seiten nun durchprobiert und Bitpanda zählt zu den besten.
Leider hatte ich nun ein Problem, welches ich nicht ganz verstehe.
Ich hatte eine Auszahlung BCH vorgenommen. Empfängeradresse angegeben und per Bestätigungsmail bestätigt. Wallet Bitpanda geht auf 0,0000 BCH. Leider steht aber nun der Status der Auszahlung auf "abgebrochen". Es sind auf meinem Empfängerwallet auch keine BCH eingegangen.
Adresse habe ich überprüft und war richtig. Über die Transaktions-ID komme ich auf 404 Page not Fond.
PID C174989961308182503
Sorgen mache ich mir jetzt keine, da ich von Bitpanda gute Arbeit gewohnt bin, aber vlt hatte dies Problem ja noch jemand?
Grüße
Funktioniert prima und ist bedenkenlos zu empfehlen! Hier und dort geht mal was schief, aber das ist doch ganz normal. Habe viele Seiten nun durchprobiert und Bitpanda zählt zu den besten.
Leider hatte ich nun ein Problem, welches ich nicht ganz verstehe.
Ich hatte eine Auszahlung BCH vorgenommen. Empfängeradresse angegeben und per Bestätigungsmail bestätigt. Wallet Bitpanda geht auf 0,0000 BCH. Leider steht aber nun der Status der Auszahlung auf "abgebrochen". Es sind auf meinem Empfängerwallet auch keine BCH eingegangen.
Adresse habe ich überprüft und war richtig. Über die Transaktions-ID komme ich auf 404 Page not Fond.
PID C174989961308182503
Sorgen mache ich mir jetzt keine, da ich von Bitpanda gute Arbeit gewohnt bin, aber vlt hatte dies Problem ja noch jemand?
Grüße
Das war ein Fehler von uns, wird gerade behoben und die BCH sofort versendet. Ich schreibe dir auch einen Gutschein gut für die Unannehmlichkeiten!
I do sell/buy cryptos in a volume of 50-100k (EURO) per month,
currently, i use Anycoin and the only reason to switch is because of better exchange rates.
So besides their behavior is super stupid it's also very uneconomical
currently, i use Anycoin and the only reason to switch is because of better exchange rates.
So besides their behavior is super stupid it's also very uneconomical
I am sorry you feel this way. But as I said we don't have the procedures in place to onboard you right now. And this may be a bad situation for you because you are an edge-case, but as soon as we have good onboarding for romanian citizens/customers, you will be able to verify your account.
regards
January 11, 2018, 07:20:15 AM
I do sell/buy cryptos in a volume of 50-100k (EURO) per month,
currently, i use Anycoin and the only reason to switch is because of better exchange rates.
So besides their behavior is super stupid it's also very uneconomical
currently, i use Anycoin and the only reason to switch is because of better exchange rates.
So besides their behavior is super stupid it's also very uneconomical
January 11, 2018, 07:13:50 AM
Sorry to say but they are just stupid!
As they have a professional external verification, called IDNow.
Which does the verification process.
And IDNow does clearly verify Romanian Passports!
I did make a video chat with them.
The one and only reason why IDNow was not able to verify
me is because Bitpanda does not have Romanian Documents
on their list of accepted documents.
But the professional service IDNow (!) does support verifications
of Romanian Passports.
I did try to explain Bitpanda that for days now - they still don't understand it.
Also did i contact them on Facebook - no response
I did contact the CEO - no response
Their communication system, and their support is a disaster!
And it's fair to say at this point after what i have seen and learned with them
they don't give a shi***.
For them clients are sheeps, and they are just interested in making money
and do simple not care if a client has an issue.
Never made a worse experience as the one I made with Bitpanda!
As they have a professional external verification, called IDNow.
Which does the verification process.
And IDNow does clearly verify Romanian Passports!
I did make a video chat with them.
The one and only reason why IDNow was not able to verify
me is because Bitpanda does not have Romanian Documents
on their list of accepted documents.
But the professional service IDNow (!) does support verifications
of Romanian Passports.
I did try to explain Bitpanda that for days now - they still don't understand it.
Also did i contact them on Facebook - no response
I did contact the CEO - no response
Their communication system, and their support is a disaster!
And it's fair to say at this point after what i have seen and learned with them
they don't give a shi***.
For them clients are sheeps, and they are just interested in making money
and do simple not care if a client has an issue.
Never made a worse experience as the one I made with Bitpanda!
January 11, 2018, 06:37:10 AM
You still seem not to understand at all!
I do not live in Romania!
*snip*
I do not live in Romania!
*snip*
Tough luck. Looks like they don't have procedures in place to deal with such cases.
Normally, in the UK, you'd need to prove you live here legally (by having EU passport or work visa) + provide proof of address (i.e. recent utility bill)
Is there any info about BitPanda's fee structure anywhere? I'm struggling to find it.
January 10, 2018, 06:41:14 PM
Sie können Sie gerne bedenkenlos empfehlen,
ich kann nur dringend von Bitpanda abraten!
Weil genau in dem Fall wo Sie Support benötigen kann
und wird mit Sicherheit das gleiche Problem auftreten:
- Überheblichkeit gepart mit völliger Ignoranz dem Problem gegenüber
Und Sie erhalten eine Nachricht die nichts mit dem Problem zu tun hat
und auch nur mit Glück wird man inhaltlich überhaupt lesen
was Sie zugesendet haben.
Ich habe nie jemals zuvor so ein unprofessionelles Verhalten einer
Firma erlebt. Und ich erhalte weiterhin Antworten die schlicht
falsch sind.
Das direkt angeschriebene Managment antwortet auch nicht.
Dies kann man nun in keinster Weise professionell nennen!
Anycoindirekt hat mir einen Service geboten mit professionellen Antworten
dagegen ist Bitpanda ein schlechter Witz!
Man hat mich derart verärgert wie man mich behandelt hat und weiterhin
behandelt seites Bitpanda da bleibt mir nichts anders übrig als zu warnen!
Weil genau das gleiche kann und wird anderen Kunden passieren.
Für Bitpanda ist ein Kunde mit einem Anliegen nichts als eine Last
ich kann nur dringend von Bitpanda abraten!
Weil genau in dem Fall wo Sie Support benötigen kann
und wird mit Sicherheit das gleiche Problem auftreten:
- Überheblichkeit gepart mit völliger Ignoranz dem Problem gegenüber
Und Sie erhalten eine Nachricht die nichts mit dem Problem zu tun hat
und auch nur mit Glück wird man inhaltlich überhaupt lesen
was Sie zugesendet haben.
Ich habe nie jemals zuvor so ein unprofessionelles Verhalten einer
Firma erlebt. Und ich erhalte weiterhin Antworten die schlicht
falsch sind.
Das direkt angeschriebene Managment antwortet auch nicht.
Dies kann man nun in keinster Weise professionell nennen!
Anycoindirekt hat mir einen Service geboten mit professionellen Antworten
dagegen ist Bitpanda ein schlechter Witz!
Man hat mich derart verärgert wie man mich behandelt hat und weiterhin
behandelt seites Bitpanda da bleibt mir nichts anders übrig als zu warnen!
Weil genau das gleiche kann und wird anderen Kunden passieren.
Für Bitpanda ist ein Kunde mit einem Anliegen nichts als eine Last
January 10, 2018, 05:38:36 PM
Ich empfehle sie trotzdem bedenkenlos.
January 10, 2018, 05:08:40 PM
"bedenkenlos zu empfehlen"
Bedauerlicherweise ist dem nicht so.
Ein Support der überheblich reagiert und keinerlei
Lösung anbietet, für den der Kontakt mit Käufern eher mühselig ist.
Also das ist keinesfalls bedenkenlos zu empfehlen!
Für mich ist unvollstellbar ich würde jemals einen Kunden so mies (ja so ist es)
behandeln wie man dies mit mir getan hat.
Das Problem liegt darin, dass die Nachfrage an solchen Services so hoch ist
dass man sich schlicht alles mit den Kunden erlauben kann.
Auf lange Frist rächt sich dies natürlich gewaltig.
Ein Support der nicht auf Fragen eingeht, keine Live-chat funktion
also gut ist auf jedenfall anders!
Bedauerlicherweise ist dem nicht so.
Ein Support der überheblich reagiert und keinerlei
Lösung anbietet, für den der Kontakt mit Käufern eher mühselig ist.
Also das ist keinesfalls bedenkenlos zu empfehlen!
Für mich ist unvollstellbar ich würde jemals einen Kunden so mies (ja so ist es)
behandeln wie man dies mit mir getan hat.
Das Problem liegt darin, dass die Nachfrage an solchen Services so hoch ist
dass man sich schlicht alles mit den Kunden erlauben kann.
Auf lange Frist rächt sich dies natürlich gewaltig.
Ein Support der nicht auf Fragen eingeht, keine Live-chat funktion
also gut ist auf jedenfall anders!
January 10, 2018, 04:48:18 PM
Zu aller erst möchte ich sagen, dass zu 99% bei bitpanda es genau so läuft wie man erwartet.
Funktioniert prima und ist bedenkenlos zu empfehlen! Hier und dort geht mal was schief, aber das ist doch ganz normal. Habe viele Seiten nun durchprobiert und Bitpanda zählt zu den besten.
Leider hatte ich nun ein Problem, welches ich nicht ganz verstehe.
Ich hatte eine Auszahlung BCH vorgenommen. Empfängeradresse angegeben und per Bestätigungsmail bestätigt. Wallet Bitpanda geht auf 0,0000 BCH. Leider steht aber nun der Status der Auszahlung auf "abgebrochen". Es sind auf meinem Empfängerwallet auch keine BCH eingegangen.
Adresse habe ich überprüft und war richtig. Über die Transaktions-ID komme ich auf 404 Page not Fond.
PID C174989961308182503
Sorgen mache ich mir jetzt keine, da ich von Bitpanda gute Arbeit gewohnt bin, aber vlt hatte dies Problem ja noch jemand?
Grüße
Funktioniert prima und ist bedenkenlos zu empfehlen! Hier und dort geht mal was schief, aber das ist doch ganz normal. Habe viele Seiten nun durchprobiert und Bitpanda zählt zu den besten.
Leider hatte ich nun ein Problem, welches ich nicht ganz verstehe.
Ich hatte eine Auszahlung BCH vorgenommen. Empfängeradresse angegeben und per Bestätigungsmail bestätigt. Wallet Bitpanda geht auf 0,0000 BCH. Leider steht aber nun der Status der Auszahlung auf "abgebrochen". Es sind auf meinem Empfängerwallet auch keine BCH eingegangen.
Adresse habe ich überprüft und war richtig. Über die Transaktions-ID komme ich auf 404 Page not Fond.
PID C174989961308182503
Sorgen mache ich mir jetzt keine, da ich von Bitpanda gute Arbeit gewohnt bin, aber vlt hatte dies Problem ja noch jemand?
Grüße
January 10, 2018, 02:51:50 PM
You still seem not to understand at all!
I do not live in Romania!
Is that seriously so hard to understand?
I wasted more than 2 hours today in explaining your support the situation
and it seems that till now nobody does understand it.
I live in Vienna!
I have an Austrian Bank account!
I have an Austrian Telephone Number!
Only my passport is from Romania logically as I was born there.
So while every other cryptocurrency exchange service like anyone.eu and so on
do verify me without any problem for Bitpanda for some absolutely not understandable reason
does not.
That seriously leaves no room for interpretation,
looks like racism and nothing else than racism!
You have nowhere on your website - just nowhere an information
that clients with a Romanian passport would not be welcome!
And ones more for the very last time:
I live in the same country as you do!
With a taxi, i would need less than 10 minutes to your address.
That's why there is still tons of mistrust in the cryptocurrency world
because companies like you who just change and just "made up" reasons and response based on nothing then thin air.
Do not even follow their own terms and conditions.
I'm super mega upset about your Company and your behavior towards me!
I do not live in Romania!
Is that seriously so hard to understand?
I wasted more than 2 hours today in explaining your support the situation
and it seems that till now nobody does understand it.
I live in Vienna!
I have an Austrian Bank account!
I have an Austrian Telephone Number!
Only my passport is from Romania logically as I was born there.
So while every other cryptocurrency exchange service like anyone.eu and so on
do verify me without any problem for Bitpanda for some absolutely not understandable reason
does not.
That seriously leaves no room for interpretation,
looks like racism and nothing else than racism!
You have nowhere on your website - just nowhere an information
that clients with a Romanian passport would not be welcome!
And ones more for the very last time:
I live in the same country as you do!
With a taxi, i would need less than 10 minutes to your address.
That's why there is still tons of mistrust in the cryptocurrency world
because companies like you who just change and just "made up" reasons and response based on nothing then thin air.
Do not even follow their own terms and conditions.
I'm super mega upset about your Company and your behavior towards me!
January 10, 2018, 02:41:37 PM
Absolutely nowhere you have on your website that you do not accept customers from Romania!
And I said nothing about a Romanian Phone number.
I live in Vienna (Yes Austria!) since 2009!
I have a Bank Account from Austria (Erste Bank)
and a telephone number from T-Mobile Austria.
Would you kindly explain to me, why you would exclude
clients with a Romanian Passport - which is, by the way, Full Member of the European Union
since 10 years!
Every other company does verify me
The Austrian bank has no issue
Nobody has an issue but for some reason Bitpanda has.
So what is the logical reason to not accept clients with a Romanian Passport?
And kindly don't respond that Romanian passports would not have enough security features
as my passport has even biometric elements and is next to Germany the most modern passport in Europe!
So, what is your reason for not verify clients with Romanian passports?
Because you don't care about having clients
or just racism?
And I said nothing about a Romanian Phone number.
I live in Vienna (Yes Austria!) since 2009!
I have a Bank Account from Austria (Erste Bank)
and a telephone number from T-Mobile Austria.
Would you kindly explain to me, why you would exclude
clients with a Romanian Passport - which is, by the way, Full Member of the European Union
since 10 years!
Every other company does verify me
The Austrian bank has no issue
Nobody has an issue but for some reason Bitpanda has.
So what is the logical reason to not accept clients with a Romanian Passport?
And kindly don't respond that Romanian passports would not have enough security features
as my passport has even biometric elements and is next to Germany the most modern passport in Europe!
So, what is your reason for not verify clients with Romanian passports?
Because you don't care about having clients
or just racism?
We have a few countries of the EU not available, Romania is one of them. If we decide to support that country, we will likely add the local currency and some payment options.
Regards
January 10, 2018, 02:23:02 PM
Absolutely nowhere you have on your website that you do not accept customers from Romania!
And I said nothing about a Romanian Phone number.
I live in Vienna (Yes Austria!) since 2009!
I have a Bank Account from Austria (Erste Bank)
and a telephone number from T-Mobile Austria.
Would you kindly explain to me, why you would exclude
clients with a Romanian Passport - which is, by the way, Full Member of the European Union
since 10 years!
Every other company does verify me
The Austrian bank has no issue
Nobody has an issue but for some reason Bitpanda has.
So what is the logical reason to not accept clients with a Romanian Passport?
And kindly don't respond that Romanian passports would not have enough security features
as my passport has even biometric elements and is next to Germany the most modern passport in Europe!
So, what is your reason for not verify clients with Romanian passports?
Because you don't care about having clients
or just racism?
And I said nothing about a Romanian Phone number.
I live in Vienna (Yes Austria!) since 2009!
I have a Bank Account from Austria (Erste Bank)
and a telephone number from T-Mobile Austria.
Would you kindly explain to me, why you would exclude
clients with a Romanian Passport - which is, by the way, Full Member of the European Union
since 10 years!
Every other company does verify me
The Austrian bank has no issue
Nobody has an issue but for some reason Bitpanda has.
So what is the logical reason to not accept clients with a Romanian Passport?
And kindly don't respond that Romanian passports would not have enough security features
as my passport has even biometric elements and is next to Germany the most modern passport in Europe!
So, what is your reason for not verify clients with Romanian passports?
Because you don't care about having clients
or just racism?
January 10, 2018, 02:01:43 PM
Terrible terrible terrible support expirience!
Since days I try to use the system they offer for verification.
But I constantly fail because my passport is from Romania and Bitpanda
does not have Romania on their list of allowed documents.
I told Bitpanda in countless emails now that IDNow - which they use, would
without a problem verify me - but it's Pitpanda itself who do not allow documents from Romania.
Which is very strange as we are part of the European Union, and Bitpanda
accepts documents from like every single place on earth.
Instead of helping me to verify I get nonstop answers which have nothing absolutely nothing to do with my problem!
They explain to me what I should do if my webcam does not work and things like that.
Which are totally beside the point. It's like they would not even read what I wrote them.
The management reacts absolutely not, and on every social media account, they use I get also ignored.
How on earth can I trust a company who is ignoring me on every social media channel,
who is unable to even answer questions correctly and which is totally unwilling to even
check the issue that I have.
I seriously don't understand them.
What is that?
Don't care about customers?
Or unable to provide correct support?
Or just racism?
I never had such trouble with a simple verification as with Bitpanda
and it's the first time ever that in 3 days of sending emails
that a company was unable to even understand that issue
And it's the first time ever that I experience from a company a
"we don't care about clients" behavior.
I'm super frustrated about them and angry about all the time I lost.
If there is an eighth world wonder and you start to care
you find my account under [email protected]
Since days I try to use the system they offer for verification.
But I constantly fail because my passport is from Romania and Bitpanda
does not have Romania on their list of allowed documents.
I told Bitpanda in countless emails now that IDNow - which they use, would
without a problem verify me - but it's Pitpanda itself who do not allow documents from Romania.
Which is very strange as we are part of the European Union, and Bitpanda
accepts documents from like every single place on earth.
Instead of helping me to verify I get nonstop answers which have nothing absolutely nothing to do with my problem!
They explain to me what I should do if my webcam does not work and things like that.
Which are totally beside the point. It's like they would not even read what I wrote them.
The management reacts absolutely not, and on every social media account, they use I get also ignored.
How on earth can I trust a company who is ignoring me on every social media channel,
who is unable to even answer questions correctly and which is totally unwilling to even
check the issue that I have.
I seriously don't understand them.
What is that?
Don't care about customers?
Or unable to provide correct support?
Or just racism?
I never had such trouble with a simple verification as with Bitpanda
and it's the first time ever that in 3 days of sending emails
that a company was unable to even understand that issue
And it's the first time ever that I experience from a company a
"we don't care about clients" behavior.
I'm super frustrated about them and angry about all the time I lost.
If there is an eighth world wonder and you start to care
you find my account under [email protected]
We don't have Romania on the list of accepted documents because we don't accept customers from that country. We also don't allow phone numbers from Romania. We always communicate this and never hide it. So where did you get the idea that we would accept your documents?
Regards
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