Trust me, SpectroCoin support and I are on a first name basis! I'm currently being told there is nothing they can do, which I consider to be garbage. There are *always* options. Cryptopia, where I have the same problem, just last night changed my account profile email address based on account information I'd provided them. I will keep bugging SpectroCoin. They have no right to hold my funds hostage.
I hope they haven't made some terribly stupid design mistake where the user id in their database is somehow linked to or derived from user's email address. Otherwise it's just a matter of getting ahold of the right person. Keep the pressure on them until the problem is kicked to someone who isn't a low level support grunt.
Even if they have, there are ways to deal with it. They said I should set up a new account with a different email address and then transfer the assets over. I can't do the second part due to email confirm requirements, but I already took care of the first part. They would need some way to prove that I own both accounts so that they can make the transfer on their end and feel confident that no one is getting scammed. I suggested they make a small deposit of some currency into each account and then have me tell support what it is. That I can do since I'm still able to log into the original account and the new account. Funny thing is that banks do that sort of thing all the time to double check that you actually own the bank account you are trying to link to whatever third party service it is.
Yes, I am going to keep bugging them about this until I regain access to my funds. There simply has to be a way to make it work for everyone. Thanks for the support.
I think this is an issue we as a community should press down on spectroCoin for a change. Cyptocurrency services operators such as SpectroCoin should find a fair balance between their corporate policies on security and customer convinience and satisfaction. We should pressure SpectroCoin for a change. This is also one way through which the community could define standards and self-regulate the industry.
I would definitely appreciate any help and support anyone here wants to offer. I think there should always be a way to change emails or recover accounts where email access was lost, because it does happen sometimes.