Betnomi | Project status & Refund Plan! - page 19.

ryzaadit

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Quote from: betnomi on December 27, 2023, 06:10:27 PM

-snip-

Good luck, I guess we are still gonna wait.

Let's see, If these refund is gonna to be happening or not. It's a 50% good news, until everyone get some money as everyone know some of member get promise they will have first batch. But seem like the refund will be by one time payment for everyone who already requested a refund.

Good luck.

Betwrong

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Quote from: betnomi on December 27, 2023, 06:10:27 PM

Our initial cut-off date for refund requests was 30 days.

However, based on community feedback, we have decided to extend it for a few more days until January 1st.
After this date, we will no longer process or respond to emails related to the refund request.
This has been a challenging process, but fortunately, we worked it out successfully.

Payments were scheduled to be made in batches, but to avoid confusion and other related issues, we have decided to process everything in one go.

Thank you for your cooperation.

Well, that's definitely a good news we hear from @betnomi before the New Year!

I can't imagine how difficult it might be to sort everything out, but the good news is that they worked it out successfully.

Kudos to Betnomi and Happy New Year!

Orpichukwu

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Quote from: betnomi on December 27, 2023, 06:10:27 PM

Our initial cut-off date for refund requests was 30 days.

However, based on community feedback, we have decided to extend it for a few more days until January 1st.
After this date, we will no longer process or respond to emails related to the refund request.
This has been a challenging process, but fortunately, we worked it out successfully.

Payments were scheduled to be made in batches, but to avoid confusion and other related issues, we have decided to process everything in one go.

Thank you for your cooperation.

Hold a second, so if I happen to be offline for about a month or six months for personal reasons best known to me, and before my blackout I have an active pending funds with your service, and here there is a refund chance for me to get back my money, but because I was unable to meet up with the news on time, I can no longer have a claim to the funds, is that what this means?

If there is a plan for refunding and paying off all pending withdrawals and deposits, I don't think there should ever be a limit to when the person can come and claim their funds. Many people might have already deleted everything that has to do with the casino as a result of their disappointment, but when they realise there is a chance of getting it back, then I think the window should be left open at least for a year.

If the person can prove ownership and show they are the real owner, then they should be given a refund. The refund funds should be kept aside for the same purpose. I believe you already have the data on the overall amount of money you need.

holydarkness

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Quote from: nutters on December 29, 2023, 10:14:00 PM

Quote from: betnomi on December 27, 2023, 06:10:27 PM

Our initial cut-off date for refund requests was 30 days.

However, based on community feedback, we have decided to extend it for a few more days until January 1st.
After this date, we will no longer process or respond to emails related to the refund request.
This has been a challenging process, but fortunately, we worked it out successfully.

Payments were scheduled to be made in batches, but to avoid confusion and other related issues, we have decided to process everything in one go.

Thank you for your cooperation.

You say that after 1st january you won't be responding to emails anymore. I'm a bit confused as I wrote mail for a refund but did not get any confirmation that it will be processed or even got received. I wouldn't get my balance forfeit because the amount wasn't smalll and on other hand I don't want to make duplicate request to not get omitted as a spam.

Well, they... I mean he changed his mind. Earlier he --apparently-- planned to refund in batch, maybe weekly or so, but then --as mentioned on the quoted text-- he'll do it all at once, so whether your refund request is already on their list or not, you'll know about it when he process them. Or... if he's kind enough to made this kind of confirmation,

Quote from: betnomi on December 10, 2023, 11:17:32 AM

[...]

@[...], to confirm, we have received your request and will process it.

nutters

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Quote from: betnomi on December 27, 2023, 06:10:27 PM

Our initial cut-off date for refund requests was 30 days.

However, based on community feedback, we have decided to extend it for a few more days until January 1st.
After this date, we will no longer process or respond to emails related to the refund request.
This has been a challenging process, but fortunately, we worked it out successfully.

Payments were scheduled to be made in batches, but to avoid confusion and other related issues, we have decided to process everything in one go.

Thank you for your cooperation.

You say that after 1st january you won't be responding to emails anymore. I'm a bit confused as I wrote mail for a refund but did not get any confirmation that it will be processed or even got received. I wouldn't get my balance forfeit because the amount wasn't smalll and on other hand I don't want to make duplicate request to not get omitted as a spam.

CryptSafe

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Quote from: Hispo on December 28, 2023, 08:36:07 PM

Quote from: 1miau on December 28, 2023, 04:56:10 PM

Happy to see Betnomi giving a reply here about refunds.

Quote from: AHOYBRAUSE on December 27, 2023, 08:03:55 PM

I don't know if you already did something like this but maybe you should also make this refund campaign public on your socials and the homepage.

+1
For sure, many former and damaged customers will miss Betnomi's current Bitcointalk refund topic and it would be nice to link the refund campaign on all former channels still owned by Betnomi.
Even as a Bitcointalk member, I've only noticed your refund topic because AHOYBRAUSE shared a link in our local board.

Extending the refund deadline and getting out the word about your refund on all channels and accounts still owned by Betnomi would be a fair move in my opinion to refund as many customers as possible.

Even users who had money in their casino but do not frequently participate here in the gambling section would miss the chance to realize what happened to their money and the fact they still have got a chance to get it back.

This is the reason why it is good to always be active and regular to constantly checking on your investment, assets or funds even platforms where you belong because there are always updates and information that could be of help to you if one is in such a situation of this nature.

As you have said, many people would likely miss out this opportunity even some that are here who should be privileged of this information and are not active here would also miss it because of being inactive. Only those active here that have access to this information would act upon it though.

I believe a wide range of communication such as using their social media handles would be better to reach out to their members who are not present here because not much people who are gamblers are present here so it would be nice doing such to reach to the wider community. Let the the refund process be a fair one to all and on first come first serve basis for transparency and honesty.

Hispo

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Quote from: 1miau on December 28, 2023, 04:56:10 PM

Happy to see Betnomi giving a reply here about refunds.

Quote from: AHOYBRAUSE on December 27, 2023, 08:03:55 PM

I don't know if you already did something like this but maybe you should also make this refund campaign public on your socials and the homepage.

+1
For sure, many former and damaged customers will miss Betnomi's current Bitcointalk refund topic and it would be nice to link the refund campaign on all former channels still owned by Betnomi.
Even as a Bitcointalk member, I've only noticed your refund topic because AHOYBRAUSE shared a link in our local board.

Extending the refund deadline and getting out the word about your refund on all channels and accounts still owned by Betnomi would be a fair move in my opinion to refund as many customers as possible.

That would be the right thing to do and the proper thing to do, though, there is always s possibility those who belonged to the previous Betnomi team and when rogue were also who had the credentials to access the other precious official media of communication of the casino. Others may argue that after suffering the exit scam, they do not have enough bankroll left to refund all their gamblers/users, so decided to refund those within the community which they considered to be most important for their future operations, here in the forum.
Though, that is just speculation, but it is not outside the realm of possibility after suffering such a significant blow to their casino.
Regardless of what the future holds or what their plans are, I wish for as many people as possible to recover whatever they had deposited with this casino before all went south.

Even users who had money in their casino but do not frequently participate here in the gambling section would miss the chance to realize what happened to their money and the fact they still have got a chance to get it back.

jossiel

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Quote from: betnomi on December 27, 2023, 06:10:27 PM

Our initial cut-off date for refund requests was 30 days.

However, based on community feedback, we have decided to extend it for a few more days until January 1st.
After this date, we will no longer process or respond to emails related to the refund request.
This has been a challenging process, but fortunately, we worked it out successfully.

That's nice to hear even if it's just going to be one day away from the actual deadline you've set. Because everyone has cared for those users that are eligible for the refund.

This is already enough that there will be no more extensions if it's already been decided.

Quote from: betnomi on December 27, 2023, 06:10:27 PM

Payments were scheduled to be made in batches, but to avoid confusion and other related issues, we have decided to process everything in one go.

Thank you for your cooperation.

Alright, this is a guarantee that everyone who probably have been waiting for their turn will have to wait a little bit to be taken care for one just single go.

1miau

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Happy to see Betnomi giving a reply here about refunds.

Quote from: AHOYBRAUSE on December 27, 2023, 08:03:55 PM

I don't know if you already did something like this but maybe you should also make this refund campaign public on your socials and the homepage.

+1
For sure, many former and damaged customers will miss Betnomi's current Bitcointalk refund topic and it would be nice to link the refund campaign on all former channels still owned by Betnomi.
Even as a Bitcointalk member, I've only noticed your refund topic because AHOYBRAUSE shared a link in our local board.

Extending the refund deadline and getting out the word about your refund on all channels and accounts still owned by Betnomi would be a fair move in my opinion to refund as many customers as possible.

AHOYBRAUSE

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Quote from: betnomi on December 27, 2023, 06:10:27 PM

Our initial cut-off date for refund requests was 30 days.

However, based on community feedback, we have decided to extend it for a few more days until January 1st.
After this date, we will no longer process or respond to emails related to the refund request.
This has been a challenging process, but fortunately, we worked it out successfully.

Payments were scheduled to be made in batches, but to avoid confusion and other related issues, we have decided to process everything in one go.

Thank you for your cooperation.

That's a good decision.
Many members here, including me, found this thread quite late, some maybe even didn't yet.
It would be sad to have people missing this opportunity.

I don't know if you already did something like this but maybe you should also make this refund campaign public on your socials and the homepage . On X (Twitter) your last post is from May and your homepage is just blank.
Betnomi members that are not on bitcointalk should have the same opportunity don't you think?

betnomi

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Our initial cut-off date for refund requests was 30 days.

However, based on community feedback, we have decided to extend it for a few more days until January 1st.
After this date, we will no longer process or respond to emails related to the refund request.
This has been a challenging process, but fortunately, we worked it out successfully.

Payments were scheduled to be made in batches, but to avoid confusion and other related issues, we have decided to process everything in one go.

Thank you for your cooperation.

GekkeBelg

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Guys, stop talking about "the Betnomi team" or excuses why it's taking so long.
There is no "Betnomi team", it's only Sorsis who is left. All employees left half a year ago because they didn't receive their salaries anymore.
There also is no excuse to not process the refunds, it's not rocket science and the whole process could have been done within 1 working day. The real reason why it's not happening is because there is no money at all.
There is no refund coming, face it.

Hispo

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Quote from: arallmuus on December 27, 2023, 12:11:44 PM

Quote from: bitcampaign on December 27, 2023, 11:08:40 AM

Maybe they are celebrating Christmas or going on holiday until New Year, I also saw the last message that the OP received a large number of refund requests and also many duplicates which allows them of course to work hard for it, it's just that we have entered a long holiday season so it seems they also have to divide their time for that too, I think everyone also expects the OP to come every week to give an update

Oh right, its holiday season so I got an excuse on not to online my account to type few words that might literally takes 5 minutes just to ensure the community that the refund process smoothly? No I dont think so and I guess there isnt any christmas miracle on the refund either. Assuming that there are large number of fake requests, pretty damn sure that there might be some legit request without any duplicate but so far I guess none got refunds yet so Im not sure what type of prank they are trying to pull but Im not digging it.

Fooling the community twice is too much at this point

Right. Even though I can understand there is a real possibility most the team of Betnomi is likely to be resting and having their Holidays break, it does not completely cover of excuse what has happened to their clients and this silence coming from their representative.
I am not sure if he had already mentioned he was not going to process refunds during this season or something, so I agree with you that the least thing we could do for the sake of his business and in order to try to recover some of the trust this community had on them would be to be as transparent as possible and let us know they are still working or not in these refund request or whether they are going to completely pause it until all their team is back from this holiday pause.

I knew something like this could happen and that is why I suggested anyone paying attention not to count on that money for this Christmas season.

arallmuus

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Quote from: bitcampaign on December 27, 2023, 11:08:40 AM

Maybe they are celebrating Christmas or going on holiday until New Year, I also saw the last message that the OP received a large number of refund requests and also many duplicates which allows them of course to work hard for it, it's just that we have entered a long holiday season so it seems they also have to divide their time for that too, I think everyone also expects the OP to come every week to give an update

Oh right, its holiday season so I got an excuse on not to online my account to type few words that might literally takes 5 minutes just to ensure the community that the refund process smoothly? No I dont think so and I guess there isnt any christmas miracle on the refund either. Assuming that there are large number of fake requests, pretty damn sure that there might be some legit request without any duplicate but so far I guess none got refunds yet so Im not sure what type of prank they are trying to pull but Im not digging it.

Fooling the community twice is too much at this point

bitcampaign

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Quote from: Betwrong on December 26, 2023, 04:15:35 AM

betnomi (OP) was last active two weeks ago and I hope they will appear here soon and we'll here some news from them.

Guys from Betnomi? at least drop a word here once in a week, please.

Maybe they are celebrating Christmas or going on holiday until New Year, I also saw the last message that the OP received a large number of refund requests and also many duplicates which allows them of course to work hard for it, it's just that we have entered a long holiday season so it seems they also have to divide their time for that too, I think everyone also expects the OP to come every week to give an update

holydarkness

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Quote from: Betwrong on December 26, 2023, 04:15:35 AM

betnomi (OP) was last active two weeks ago and I hope they will appear here soon and we'll here some news from them.

Guys from Betnomi? at least drop a word here once in a week, please.

Well, according to their timeline, their refund window was closed a week ago. They don't seem to bother to remind anyone that the deadline is approaching, or to officially close the withdrawal submission. I don't think anyone got their fund, no?

Quote from: betnomi on November 21, 2023, 01:11:49 PM

[...] We are now progressing to the next phase of our refund process by opening a 30-day window. During this period, any user with a balance on our platform can initiate a withdrawal request.

Please be aware that after this 30-day withdrawal window, we will not be processing any further withdrawal requests.

[...]

Betwrong

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betnomi (OP) was last active two weeks ago and I hope they will appear here soon and we'll here some news from them.

Guys from Betnomi? at least drop a word here once in a week, please.

Kavelj22

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Quote from: avp2306 on December 16, 2023, 06:10:58 AM

Quote from: Kavelj22 on December 15, 2023, 04:38:05 PM

Quote from: goldkingcoiner on December 13, 2023, 11:39:44 PM

Quote from: GekkeBelg on December 13, 2023, 07:31:02 PM

I still keep wondering how such a fake claim can even happen. Cause these are the preconditions mentioned by Betnomi in the opening post:
1. First name, Last name (if you are KYC verified)
2. Username (request will be ignored if the username does not exist)
3. Email address (request will be ignored if the email does not match)
4. Refund Amount (approximate balance is acceptable)
5. Wallet address (we will process only in the cryptocurrency you have)

So, a fake claimer would have to know the first name, last name (if KYC verified), username, refund amount and would have to have access to the email box of the legitimate user.
Because as stated, if the email does not match the request will be ignored. This also confirms that Betnomi do still have the list of all emailaddresses (otherwise they would not be able to see if an email matches or not).

Sure it can. If the false claimee is friends/family with the true claimee and knows about the situation. And perhaps they can get into their e-Mail address., All it takes is to create a wallet address and voila. Stolen. I think they should only refund to an address previously used for deposits. That might bring an extra layer of security into the whole thing. Especially against people who might try to pre-plan and fake such a scenario in order to claim they never got their refund.

But this is one of those times where KYC comes in handy. (Although I am not a fan of giving strangers government documents, which if leaked or sold, could lead to them having life-long identity theft issues.)

Do you actually find it worthwhile to use your deposit address for refund? But this is more dangerous than you might expect. I will explain the matter to you simply: operations are not required to be carried out from a private address to which the depositor has a private key. I can assure you that most of them complete deposits and withdrawals to and from their accounts on the trading platforms. These addresses are not the property of the users, but rather the property of the trading platform they use, and the platform recommends not using any of the addresses in withdrawal operations to make deposits.

This is a very serious point, and any user who will be compensated must be asked to provide a refund address according to the type of his assets.

Don't get me wrong about this but I think if the exchange where they get those addresses is fine then there's nothing to worry about and Betnomi could use that since they can really verify if the claimnants is real then maybe they can check the deposited amount to their wallet while the issue happened to them.

But if there's a problem on the exchange then maybe they should pm Betnomi for that and ask for certain verifcation and also change of wallet address for refund so that you will not get any problem if they sent the refunds then make sure that everything is alright at your end.

I find it strange that you do not find a problem with using deposit addresses taken from trading platforms. Are you fully aware of how this works?
When you withdraw money from your account on one of the trading platforms and send it directly to the casino in a deposit process, the trading platform will send the amount from its hot wallets for the platform and not from an address designated for you alone as a user. This means that the address from which these assets come from belongs to the trading platform and not to the user, and therefore it may not be reused by the user in any way.

Betnomi is not responsible for the source of addresses that users will provide to refund assets. The most she can do is request a refund address and not make the fatal mistake of using deposit addresses for refund.

1miau

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Quote from: Wiwo on December 19, 2023, 06:20:00 PM

Quote from: 1miau on December 19, 2023, 06:10:31 PM

Hello

As a former customer of Betnomi as well, I'm very happy to see Betnomi coming back here and doing this refund instead of just leaving us in the dark (which would be an easy thing to do but Betnomi looks to take the honest way regarding this). Kudos if former customers can really get a refund here.

Submitted my form as well just yesterday for my small amount still in my account (but hard to remeber the exact amount as Betnomi is down for a very long time already).

Fact is that, the team have every opportunities to run away without any refund since their already know that the Betnomi as a former brand can not be used again, and also team being able to come under another identity and then continuing from their, I think that approach could have look as good and way for them to avoid refunding old customers.

I agree to you, that the team still can do exactly nothing even after announcing a refund here now.

But that would not make any sense in my opinion because for Betnomi, it would make things even worse. Because announcing a refund first and not doing it then, would get Betnomi once again a scam accusation for repeatedly breaking promises etc.
In addition, if Betnomi doesn't do any refund, this whole procedure would be a waste of time for Betnomi (setting up the topic here, setting up a refund mail address, reviewing refunds).

From what we have right now, a honest refund seems to be likely.
But you are right, only results matter here and we'll only be able to judge the refunds after refunds are done.

So, I'm hoping that Betnomi is honest here.

Quote from: Wiwo on December 19, 2023, 06:20:00 PM

But despite all that, the team decide to come out and make statement on the state of things and what we as a community stand to benefit from if there is anyone who lost money in Betnomi during their company crisis, so this is a highly commendable character for the team to have taken this route and I am sure with good reputation, the new brand will gain visibly faster, so that shouldn't worry us as long as the team keep up with their refund process to regain the trust of everyone.

+1

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Quote from: 1miau on December 19, 2023, 06:10:31 PM

Hello

As a former customer of Betnomi as well, I'm very happy to see Betnomi coming back here and doing this refund instead of just leaving us in the dark (which would be an easy thing to do but Betnomi looks to take the honest way regarding this). Kudos if former customers can really get a refund here.

Submitted my form as well just yesterday for my small amount still in my account (but hard to remeber the exact amount as Betnomi is down for a very long time already).

Fact is that, the team have every opportunities to run away without any refund since their already know that the Betnomi as a former brand can not be used again, and also team being able to come under another identity and then continuing from their, I think that approach could have look as good and way for them to avoid refunding old customers.

But despite all that, the team decide to come out and make statement on the state of things and what we as a community stand to benefit from if there is anyone who lost money in Betnomi during their company crisis, so this is a highly commendable character for the team to have taken this route and I am sure with good reputation, the new brand will gain visibly faster, so that shouldn't worry us as long as the team keep up with their refund process to regain the trust of everyone.

Topic: Betnomi | Project status & Refund Plan! - page 19. (Read 7493 times)