Betnomi | Project status & Refund Plan! - page 19.

NotATether

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Quote from: betnomi on December 10, 2023, 12:17:32 PM

We have received a large number of refund requests, many of which are duplicates. We are carefully analyzing them to separate legitimate requests from bogus ones. While we intended to complete this process sooner, we are actively working on it and appreciate your patience.

@Betwrong, to confirm, we have received your request and will process it.

I just noticed this thread, and while this is great that you are refunding users, why didn't you report these events here sooner?

A lot of people thought you were pulling an exit scam.

ultrloa

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Quote from: wallet4bitcoin on December 11, 2023, 09:14:19 PM

Quote from: Agbe on December 11, 2023, 06:47:49 PM

And if they really lost database of the client then how will they know the original victims to do the refund? .

This right here cracks me up! I mean, how do you tell me that the database was lost?

Even in the case of a malicious attack or virus corrupting a file, there is still a backup. How can it be possible to loose a digital file like its just a hardcopy data that got missing.

They should salvage whatever is left of their reputation and just effect refund and let's look at something else to adventure on

That's exactly what we are talking about here since if there database is lost then how could they do those refund process? It puzzle me on how they could they refund 100% those affected user without any data to follow on?

This is really a huge a lot of work to do since they need to locate those real affected user and refund them, also they could also prone for abuse since provably there are people will claim that they are affective even if not then abuse the whole process.

But Its really questionable why they don't have back up on their data since this is important to hold especially if issue like this happen. But lets still see how they can go thru this process and if we can see people to validate that they successfully get their refund.

GekkeBelg

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Quote from: Agbe on December 11, 2023, 06:47:49 PM

Quote from: Hispo on December 10, 2023, 07:23:43 PM

I think they have already mentioned in this thread that they actually lost access to the data base of their clients or something like that, because of the people within the casino who went rogue and decided to sell that data in some shady corner of the internet, for more profit, if I recall correctly.

Anyways, if that is the case, I would not be surprised that is one of the reasons they are taking their time to start to refund those satoshis to their legit owners, with a realiable database to compare those request, it would be easier to commit mistakes and filter legitimate refund request from bogus ones.
Quite a time consuming and tiring task, I don't even want to imagine how frustrating it must be.

I missed out that part of the comment they made. And if they really lost database of the client then how will they know the original victims to do the refund? That story is not clear for me. Well they should not do mistake in the process of distributing. But they have done a lot of refunds for the victims. And the step they took was nice. Even though the full reputation will not come but at least 70% will be restored. And if they lost the main database, they can can still use the backup database of the site. Because that is the only solution to the problem.

What do you mean? They have not refunded anyone yet!

wallet4bitcoin

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Quote from: Agbe on December 11, 2023, 06:47:49 PM

And if they really lost database of the client then how will they know the original victims to do the refund? .

This right here cracks me up! I mean, how do you tell me that the database was lost?

Even in the case of a malicious attack or virus corrupting a file, there is still a backup. How can it be possible to loose a digital file like its just a hardcopy data that got missing.

They should salvage whatever is left of their reputation and just effect refund and let's look at something else to adventure on

Agbe

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Quote from: Hispo on December 10, 2023, 07:23:43 PM

I think they have already mentioned in this thread that they actually lost access to the data base of their clients or something like that, because of the people within the casino who went rogue and decided to sell that data in some shady corner of the internet, for more profit, if I recall correctly.

Anyways, if that is the case, I would not be surprised that is one of the reasons they are taking their time to start to refund those satoshis to their legit owners, with a realiable database to compare those request, it would be easier to commit mistakes and filter legitimate refund request from bogus ones.
Quite a time consuming and tiring task, I don't even want to imagine how frustrating it must be.

I missed out that part of the comment they made. And if they really lost database of the client then how will they know the original victims to do the refund? That story is not clear for me. Well they should not do mistake in the process of distributing. But they have done a lot of refunds for the victims. And the step they took was nice. Even though the full reputation will not come but at least 70% will be restored. And if they lost the main database, they can can still use the backup database of the site. Because that is the only solution to the problem.

Hispo

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Quote from: GekkeBelg on December 10, 2023, 06:27:28 PM

Quote from: Agbe on December 10, 2023, 04:19:44 PM

Quote from: Hispo on December 10, 2023, 02:40:52 PM

Well, at least people are getting some feedback from Betnomi.
I would not be surprised if they could not finish their task by March of 2024, or something like it. I have had to deal with databases and Microsoft Excel myself and when managing thousands of entries and while trying to exclude unnecessry data from it, it can be a very challenging and time consuming job.
Hopefully noone of the people affected by this unfortunate event is counting on that money they expect to finance part of their Christmas or seasonal celebrations this year. Sad

There are lot of positive feedback and results from Betnomi. And this their return is legit. And they are trying their best to refund the victims money and one we have to know is that false claims will pop up and Betnomi has to be careful to handle this refund cases because they might repay money to non victim gamblers in the casino. And for the cases I know that they have gone far for the settlement of people so by that time you are predicting they would have finished the task and started a new beginning of the casino. Lolz! Many of them have already gotten their money and they have spent it before even the festive period.

It's very easy. They should only take into consideration claims from registered emailaddresses. That saves a lot of work and time. And then all is left to do is check the amount.
But nobody will claim double from the same email, that would be insane.

I think they have already mentioned in this thread that they actually lost access to the data base of their clients or something like that, because of the people within the casino who went rogue and decided to sell that data in some shady corner of the internet, for more profit, if I recall correctly.

Anyways, if that is the case, I would not be surprised that is one of the reasons they are taking their time to start to refund those satoshis to their legit owners, with a realiable database to compare those request, it would be easier to commit mistakes and filter legitimate refund request from bogus ones.
Quite a time consuming and tiring task, I don't even want to imagine how frustrating it must be.

GekkeBelg

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Quote from: Agbe on December 10, 2023, 04:19:44 PM

Quote from: Hispo on December 10, 2023, 02:40:52 PM

Well, at least people are getting some feedback from Betnomi.
I would not be surprised if they could not finish their task by March of 2024, or something like it. I have had to deal with databases and Microsoft Excel myself and when managing thousands of entries and while trying to exclude unnecessry data from it, it can be a very challenging and time consuming job.
Hopefully noone of the people affected by this unfortunate event is counting on that money they expect to finance part of their Christmas or seasonal celebrations this year. Sad

There are lot of positive feedback and results from Betnomi. And this their return is legit. And they are trying their best to refund the victims money and one we have to know is that false claims will pop up and Betnomi has to be careful to handle this refund cases because they might repay money to non victim gamblers in the casino. And for the cases I know that they have gone far for the settlement of people so by that time you are predicting they would have finished the task and started a new beginning of the casino. Lolz! Many of them have already gotten their money and they have spent it before even the festive period.

It's very easy. They should only take into consideration claims from registered emailaddresses. That saves a lot of work and time. And then all is left to do is check the amount.
But nobody will claim double from the same email, that would be insane.

Agbe

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Quote from: Hispo on December 10, 2023, 02:40:52 PM

Well, at least people are getting some feedback from Betnomi.
I would not be surprised if they could not finish their task by March of 2024, or something like it. I have had to deal with databases and Microsoft Excel myself and when managing thousands of entries and while trying to exclude unnecessry data from it, it can be a very challenging and time consuming job.
Hopefully noone of the people affected by this unfortunate event is counting on that money they expect to finance part of their Christmas or seasonal celebrations this year. Sad

There are lot of positive feedback and results from Betnomi. And this their return is legit. And they are trying their best to refund the victims money and one we have to know is that false claims will pop up and Betnomi has to be careful to handle this refund cases because they might repay money to non victim gamblers in the casino. And for the cases I know that they have gone far for the settlement of people so by that time you are predicting they would have finished the task and started a new beginning of the casino. Lolz! Many of them have already gotten their money and they have spent it before even the festive period.

GekkeBelg

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Quote from: betnomi on December 10, 2023, 12:17:32 PM

We have received a large number of refund requests, many of which are duplicates. We are carefully analyzing them to separate legitimate requests from bogus ones. While we intended to complete this process sooner, we are actively working on it and appreciate your patience.

@Betwrong, to confirm, we have received your request and will process it.

I don't quite get it. If you only accept refund requests from the original emailaddresses which were registered at Betnomi, then how can someone do a duplicate refund request? Send it twice from the same email? Well, that is pretty easy to spot and then you just process only one of them.
And in case people start claiming refunds from different emails, then just simply ignore them. It should not be too much to ask from a user to send a refund request only from the registered email in Betnomi.

Hispo

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Well, at least people are getting some feedback from Betnomi.
I would not be surprised if they could not finish their task by March of 2024, or something like it. I have had to deal with databases and Microsoft Excel myself and when managing thousands of entries and while trying to exclude unnecessry data from it, it can be a very challenging and time consuming job.
Hopefully noone of the people affected by this unfortunate event is counting on that money they expect to finance part of their Christmas or seasonal celebrations this year. Sad

betnomi

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We have received a large number of refund requests, many of which are duplicates. We are carefully analyzing them to separate legitimate requests from bogus ones. While we intended to complete this process sooner, we are actively working on it and appreciate your patience.

@Betwrong, to confirm, we have received your request and will process it.

Betwrong

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I stand with Ukraine.

Hey, @betnomi,

I sent the details from the OP to [email protected] a week ago, and I think it would be nice to receive a confirmation on receiving the info from your team. I mean, the deadline is approaching and I'm nervous about sending anything wrong, or not enough.

I think others would be happy to know too that their withdrawal requests are being processed.

piebeyb

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Quote from: pakhitheboss on December 09, 2023, 02:12:30 AM

Quote from: ryzaadit on December 05, 2023, 04:37:04 PM

Better to wait until 21-28 December, so they're not having some excuse for some delay things like (We're planning to collecthing more data from user until the windows time is close). It's better to wait 28 December.

Let them take their own time as such refunds are not easy to process because there will be scammers trying to get something from them. IMO they are trying to refund money, whereas most casinos avoid doing it in the past we have seen such issues not getting handled. It is best to patiently wait till the end of this month like you said earlier and then we can start questioning them if nothing happens.

At least they have the intention to return user funds and also clarify everything in this forum, I think it is true that it is not easy to filter user information data because it is vulnerable to fake users who might cheat, so it will be a tough challenge from this problem, I am not a user betnomi but I think there is a need to be patient for them to process it so that everything goes well.

Everyone definitely wants a smooth distribution so I hope everyone understands the situation so that everything is finished smoothly, I'm sure everyone is also waiting but as said, there are always scammers when discussing refunds so it is necessary to do a detailed screening. so that all funds are well received by all genuine users.

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Quote from: ryzaadit on December 07, 2023, 04:41:58 AM

People still waiting the first batch being sent, some user already tried to claim and getting message for the first batch-recovery will be sent in the next day after they send a recovery request. But until now, they are still not sent anything + without any single respon again.

As you said earlier quoting it back:

Quote from: ryzaadit on December 05, 2023, 04:37:04 PM

Better to wait until 21-28 December, so they're not having some excuse for some delay things like (We're planning to collecthing more data from user until the windows time is close). It's better to wait 28 December.

Let them take their own time as such refunds are not easy to process because there will be scammers trying to get something from them. IMO they are trying to refund money, whereas most casinos avoid doing it in the past we have seen such issues not getting handled. It is best to patiently wait till the end of this month like you said earlier and then we can start questioning them if nothing happens.

ryzaadit

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Quote from: Hispo on December 06, 2023, 12:57:50 PM

-snip-

Off course, because these brands are owned by multiple investors/persons. So they need to change or at least coming back with a new name because the name already been broken.

Quote from: AHOYBRAUSE on December 06, 2023, 03:02:24 PM

-snip-

People still waiting the first batch being sent, some user already tried to claim and getting message for the first batch-recovery will be sent in the next day after they send a recovery request. But until now, they are still not sent anything + without any single respon again.

AHOYBRAUSE

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Oh wow, I wasn't aware of this thread!

Glad to hear that Betnomi is trying to make things right, but until they actually do it's hard to be too optimistic.
I have a tiny amount in the site myself and will try to reclaim it as well.

Hopefully this case will be solved some time soon and we can welcome them back into the bitcointalk community. The end of Betnomi was really sudden so I didn't expect to read a thread like this, haha.

Life is full of surprises!

Hispo

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Quote from: iv4n on December 05, 2023, 01:24:17 PM

Quote from: Hispo on December 05, 2023, 12:21:01 PM

Quote from: iv4n on December 04, 2023, 03:16:04 PM

Quote from: Hispo on December 02, 2023, 03:00:50 PM

Actually, they mentioned in earlier post they plan the reopen the casino...

And who will play in this re-opened casino? I guess they can clear this situation and refund people (I don't care for my few bucks), but they just disappeared for six months? Even if they get in again with many new promotions should we play in their new casino?

Too many questions, and not so many smart answers... I played those poker tournaments, and they were great, but mostly because people from here who participated in those tournaments.

Well, we could argue they disappeared because they were trying to figure out what happened and also the money needed to start refunding those who lost money. Six months is actually a reasonable time to get the money and the information, in my humble opinion, Though, I am not trying to justify or advocate for a casino which initially appareared to have exit scammed.
I would personally see no problem someone still trusting this casino with some bucks (not big money) and still participating in their poker events. If this was about exit scamming and stealing as much as possible, they could have done it already and not coming back here giving explanations and funds back.

Will you open an account and play at this casino if they come back? I played poker and Farkle mostly (the only casino with Farkle game), slots from time to time, but I am not sure if I will play there again... if they open a new casino with a new name. This question is for all of us I guess, are we ready to forgive this and move on like nothing happened, or we will condemn this kind of behavior and stand firm? Some other members raised good questions, and I can't say that I am satisfied by Betnomi's answers.

They returned this time (after six months) and maybe they will refund all the players, but they can disappear again without any words... it's just weird that they just disappeared without any words, I still can't understand it... they could have written anything back then, but now it's too late...

From my own perspective and experience, it is very unlikely I will lean towards opening an account with them when they decide to come back with a new and rebranded product for us. I did not have an account anyways.
All your points are valid, so are the concerns you point out, if they somehow screwed up big time and disappeared for months, it can happen again. However, considering Betnomi is so community focused here, I would not be surprised by manage to recover a good percentage of gambling Volume.
Since I am rather casual with wagering money, I do not have any need to open many account around in each casino which crosses my path.

ryzaadit

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IMO, even they respond with the batch-refund.

Better to wait until 21-28 December, so they're not having some excuse for some delay things like (We're planning to collecthing more data from user until the windows time is close). It's better to wait 28 December.

Since, they're not really active at all.

iv4n

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Quote from: Hispo on December 05, 2023, 12:21:01 PM

Quote from: iv4n on December 04, 2023, 03:16:04 PM

Quote from: Hispo on December 02, 2023, 03:00:50 PM

Actually, they mentioned in earlier post they plan the reopen the casino...

And who will play in this re-opened casino? I guess they can clear this situation and refund people (I don't care for my few bucks), but they just disappeared for six months? Even if they get in again with many new promotions should we play in their new casino?

Too many questions, and not so many smart answers... I played those poker tournaments, and they were great, but mostly because people from here who participated in those tournaments.

Well, we could argue they disappeared because they were trying to figure out what happened and also the money needed to start refunding those who lost money. Six months is actually a reasonable time to get the money and the information, in my humble opinion, Though, I am not trying to justify or advocate for a casino which initially appareared to have exit scammed.
I would personally see no problem someone still trusting this casino with some bucks (not big money) and still participating in their poker events. If this was about exit scamming and stealing as much as possible, they could have done it already and not coming back here giving explanations and funds back.

Will you open an account and play at this casino if they come back? I played poker and Farkle mostly (the only casino with Farkle game), slots from time to time, but I am not sure if I will play there again... if they open a new casino with a new name. This question is for all of us I guess, are we ready to forgive this and move on like nothing happened, or we will condemn this kind of behavior and stand firm? Some other members raised good questions, and I can't say that I am satisfied by Betnomi's answers.

They returned this time (after six months) and maybe they will refund all the players, but they can disappear again without any words... it's just weird that they just disappeared without any words, I still can't understand it... they could have written anything back then, but now it's too late...

Hispo

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Quote from: iv4n on December 04, 2023, 03:16:04 PM

Quote from: Hispo on December 02, 2023, 03:00:50 PM

Actually, they mentioned in earlier post they plan the reopen the casino...

And who will play in this re-opened casino? I guess they can clear this situation and refund people (I don't care for my few bucks), but they just disappeared for six months? Even if they get in again with many new promotions should we play in their new casino?

Too many questions, and not so many smart answers... I played those poker tournaments, and they were great, but mostly because people from here who participated in those tournaments.

Well, we could argue they disappeared because they were trying to figure out what happened and also the money needed to start refunding those who lost money. Six months is actually a reasonable time to get the money and the information, in my humble opinion, Though, I am not trying to justify or advocate for a casino which initially appareared to have exit scammed.
I would personally see no problem someone still trusting this casino with some bucks (not big money) and still participating in their poker events. If this was about exit scamming and stealing as much as possible, they could have done it already and not coming back here giving explanations and funds back.

Topic: Betnomi | Project status & Refund Plan! - page 19. (Read 6529 times)