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As a former customer of Betnomi as well, I'm very happy to see Betnomi coming back here and doing this refund instead of just leaving us in the dark (which would be an easy thing to do but Betnomi looks to take the honest way regarding this). Kudos if former customers can really get a refund here.
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Submitted my form as well just yesterday for my small amount still in my account (but hard to remeber the exact amount as Betnomi is down for a very long time already).
Maybe it's a good decision as well, to extend your 30-day period where former customers can request a refund. I'm sure that some people will only see your announcement later, they won't be able to claim anymore and therefore don't receive any refund. So, maybe it's a consideration for Betnomi to extend your refund request date until January 31, 2024, if it's possible?