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Topic: BetSoft Non-Payment of Jackpot - page 8. (Read 17897 times)

full member
Activity: 196
Merit: 100
July 21, 2016, 03:21:32 PM
I hate in betcoin.ag web site bitcoin crpyptocurrency casino that their site have many errors like example i go to exitbfrom puffinbrowser when i am in poker and then i cant login normal about 10 minutes anf also sometimes somebodx go all in but oher user was also click all in but he didnt bet all money just one part.Also i sae that lower hand was won pot but i was need to win.
legendary
Activity: 2716
Merit: 2093
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July 20, 2016, 01:13:23 PM
It's been four days since Jason made this post on Betcoin and has received no response.

https://www.betcoin.ag/setting-record-straight

Quote
I would like to set the record straight on how I feel I was treated by Betcoin.ag and their handling of my dispute with BetSoft. My words have been twisted and used by both sides in this argument (Betcoin Haters vs. Betcoin Shills) on forums all over the internet. I have had some time to reflect back on this whole ordeal and would like to share my perspective. Although I doubt that this will happen I will ask that neither side post my comments to the forums as evidence that Betcoin is good or Betcoin is bad. This is only for the players that play at this site and want to know the facts. I will comment here on Betcoin only. I am contractually bound not to comment in regards to BetSoft.

First I would like to say that overall I have no bad feelings towards Betcoin. I feel that although they did not handle the situation exactly the way I would have wanted them to, they did help me to reach a settlement with BetSoft. Without their help this may not have happened. Andrew and staff spent many hours trying to resolve this situation, and worked very hard for me. What happened was out of their control, and not their fault, but they should have perhaps handled things differently. Prior to this incident I would have given Betcoin an A+. They treated me well, and I felt like I was a valued VIP player. Afterwards I would give them a B+. I am still treated well, and I still feel that they value my business. The reason for this change can be summed up in one statement: Lack of Transparency. Although I feel that Betcoin was trying to help me behind the scenes, the problem was that it was not communicated and it was done behind the scenes and the details of what was happening were not shared with me. This is where I think that Betcoin should have done better. An honest open line of communication would have made all of the difference. I still have some questions which I would welcome Betcoin to answer for all of us so that we might understand better the relationship between the casino and their software vendors:

1. Explain the relationship between Betcoin & Software Vendor. When a player places a wager on a game exactly how does it work? Explain the chain of custody of the wager and who is responsible for paying the player for a win or taking the money from a loss. Who holds the funds for a progressive jackpot? What recourse does a player have if they feel that they have been wrongly paid?

2. Why does Betcoin censor or delete forum posts? As I said transparency is very important to me as a player. It is the foundation of trust. At the beginning of this dispute I tried to bring this vigorously to the public because I felt I had been wronged. I had forum posts and comments removed by the moderators and staff. Why? My opinion on this is that Betcoin does not want to bite the hand that feeds them (The software vendors). If they allow posts that are negative towards the vendors it could jeopardize their business dealings with them. I understand this, but Betcoin needs to understand that without the players that play here there is no business. The customer should come first, not the vendor. Unless it is outright offensive allowing the players to publicly state their opinions is important. Freedom of speech is very important to me. Allowing dissenting viewpoints and difference of opinion need to be protected. Having my speech censored made me feel as though the profits were more important than the player. This is where I feel that Betcoin dropped the ball. Do the vendors monitor your forums? If so what does that communication look like? Do they ask you to take down negative postings against them?

3. Although I cannot comment on the issue of my spin, what is your opinion? Should the spin as it occurred have won the jackpot? I want only a one word answer. Yes or No. No disclaimers. One word only. It is your opinion and not legally binding.

I know that these are tough questions. But answer them and you will be better for it. Be transparent and build trust with your players by answering them. It will only help your business, not hurt it. I do not post this to attack you. In fact I continue to play here, although I have taken a recent hiatus. I really enjoy the site. You have always treated me well, and hope to continue our relationship. Answer these questions and your grade may improve back to an A+.

On a separate and more festive note I would like to thank all of the players on this site who had my back. Specifically ungod & he who must not be named (Twitchy). They fought for me, not because they know me or have any stake in what happened to me, but because they understand that players need to be treated fairly. Because it could have been them or any one of the players on this site that this happened to. As a thank you Betcoin has debited 200mBTC from my account which I have previously announced will be used to fund a poker tourney. Andrew had committed to matching it with 300mBTC. I look forward to sharing this with all of you, and more than likely watching from the sidelines (I'm sure I will be knocked out early as I am not a very good poker player). Thank you to Andrew and the staff at Betcoin for allowing me to do this. I look forward to seeing you all on the felt.

jasonort

P.S. Could you please add some additional slot gaming providers? I am somewhat limited by the games I am willing to play currently Wink
copper member
Activity: 1904
Merit: 1874
Goodbye, Z.
July 17, 2016, 03:21:32 AM
He never talk of signing any nda
It's fairly obvious there is one. Look:

Thank you for the respek. You're an idiot. I've said all that I am allowed to say.
Read between the lines.

A business operating within morally acceptable borders doesn't push it's customers into signing some wicked NDA (I suspect that's what happened with jason).
Lutpin, the agreement is with the player and the software provider.
Ask betcoin.ag

and there you got it.
sr. member
Activity: 626
Merit: 252
July 17, 2016, 03:18:43 AM
Still curious to know how much he was paid. Since he came amd posted it here, he should as well give details
Do you understand what NDA means? If not, google it.
He never talk of signing any nda
sr. member
Activity: 626
Merit: 252
July 16, 2016, 10:43:03 PM
Still curious to know how much he was paid. Since he came amd posted it here, he should as well give details
legendary
Activity: 2716
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July 15, 2016, 12:28:16 PM
-snip-
Who is your parent company?
-snip-
-snip-
Private held company that owns operates and licenses software and services to many online casinos.
-snip-

legendary
Activity: 2716
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July 15, 2016, 12:33:34 AM
In 2010 it was proven that Absolute Poker had a rigged Keno game developed by Betsoft. 

Watch this 5 minute video or check out this thread for all the evidence.


Here is the letter that Absolute sent affected players:

Quote
Dear XXXX,

As a valued customer and Keno player at our site, we want to update you on an issue we were made aware of that suggested the Keno game we offered to players was operating in a non-random way.

Our early analysis of this claim stated that there was a flaw specific to the game logic in ‘ten play’ only on Traditional Keno and no confirmed issue with the Random Number Generator (RNG). Upon notice of the flaw, we contacted our third party software provider of Keno, Betsoft Gaming (BSG) for a more comprehensive investigation and subsequently removed all Keno games from our site until the investigation was complete and all corrective actions taken.

Our joint investigations with BSG confirmed that while the RNG for Keno was functioning properly, it was selecting from a pre-existing data set that was not as extensive as it should have been. The results were in turn random, but from a limited data set rather than from the full data set from which RNG is expected to choose.

While the issue stemmed from our third party software provider, we accept responsibility for offering our players a Keno game that had the described issue. Therefore refunds have been issued to all Keno players of ‘five Play’, ’ten Play’ and all Traditional Keno during the period those games were offered . Any net loss you experienced while playing Keno with us, no matter how small has been credited to your account.

We wish to offer our sincere apologies for any confusion or frustration this issue may have caused you, and we thank you for your patience while we have endeavored to correct this situation. We also want to restate our commitment to providing a safe, secure and fair gaming environment for our players.

If you have any questions about your refund, please write to us at [email protected]

Thank you for your understanding, support and continued confidence in our game offerings.

The Absolute Poker Team

Black Friday happened within 2 weeks of this letter. 

Players with a balance on Absolute or Ultimate Poker at the time were never paid.
sr. member
Activity: 980
Merit: 257
July 14, 2016, 11:54:25 PM
jason you did wrong thing you shouldnt just agree small part of your fairly winnings noone could shut you so easily on that scam but whatever
legendary
Activity: 2716
Merit: 2093
Join the world-leading crypto sportsbook NOW!
July 14, 2016, 11:48:41 PM
Meanwhile, Betcoin.AG acknowledges that there indeed is a contract binding jasonort.
Like we didn't all already suspect that.

A business operating within morally acceptable borders doesn't push it's customers into signing some wicked NDA (I suspect that's what happened with jason).
Lutpin, the agreement is with the player and the software provider.
They kow about that shitty thing. They didn't write "there is no nda." or "we don't know about any nda.",
they answered "the agreement is with [...] the software provider."
Unbelievable how a casino (/affiliate) could stand by and watch their software provider compeling their (paying) customers into signing some NDA to shut them up.

I don't think they realized thepogg.com has their communication with Jason published:  http://thepogg.com/complaint/betcoin-ag-progressive-jackpot-was-not-paid-for-winning-spin/

BetSOFT told ThePogg that BetCOIN would be handling the issue.
BetSOFT did not respond to Jasons attempts to communicate.
An offer was made by someone from BetCOIN who would not give a real name and claimed to have spoken with BetSOFT CEO.


Betcoin has gone Full-Delusional!! (or the people behind betcoin are also behind betsoft)
It was a dispute between the player and Betsoft.  Everyone knows that including the player. Had we not got involved, the player would have got nothing from Betsoft.  The irony to the negative trust is the player that was effected by Lutpin's comment regarding negative trust has more trust for Betcoin.ag than ever before.  

We have now hundreds of daily players for which we are very thankful and have numerous new signups everyday because fortunately people are smart enough to try our service and experience it themselves and once they do, they quickly realize that Betcoin is a great place to play.  We have come a long way and have a long way to go and we appreciate everyone's involvement.  


copper member
Activity: 1904
Merit: 1874
Goodbye, Z.
July 14, 2016, 10:59:52 PM
Meanwhile, Betcoin.AG acknowledges that there indeed is a contract binding jasonort.
Like we didn't all already suspect that.

A business operating within morally acceptable borders doesn't push it's customers into signing some wicked NDA (I suspect that's what happened with jason).
Lutpin, the agreement is with the player and the software provider.
They kow about that shitty thing. They didn't write "there is no nda." or "we don't know about any nda.",
they answered "the agreement is with [...] the software provider."
Unbelievable how a casino (/affiliate) could stand by and watch their software provider compeling their (paying) customers into signing some NDA to shut them up.
copper member
Activity: 2562
Merit: 2510
Spear the bees
July 11, 2016, 08:02:57 PM
Betcoin Jessica stopped by chat earlier I see.  Grabbed the archive and edited it down to relevant comments and reversed the bottom to top reading order.  Entire unedited version here:
https://archive.is/pSjUZ

[chatlog]-snip-[/chatlog]


Seems like all Betcoin can do is reply with ignorance and pretending like they're above everything, acting as if nobody knows what's going on (or that they're trolls and spammers deliberately trying to slander their name).

Even as ungod brings up decisive evidence, Betcoin Jessica tries their best to try and pretend like the correlation is absent. The only thing that's stark is their conscience. The continuance of this corruption is unacceptable.

Or they share not winnable money from the 'jackpot' pool.

I guess Betcoin wants to try and wrassle as much money as they can out of their players before they all leave, instead of trying to create a fair platform to keep them there.
sr. member
Activity: 980
Merit: 257
July 11, 2016, 08:01:04 PM
He goes ranting everywhere about how he got scammed,  then suddenly goes annoyingly silent or post off the point replies. With due respek to the people reading this, I must say fuck u jason

Thank you for the respek.  You're an idiot.  I've said all that I am allowed to say.

Well it seems like you're content with what you received, which obviously came attached to a NDA. It was becoming clear you weren't going to get the jackpot that you were entitled to, and you've taken whatever amount you could get your hands on. In one respect, I don't blame you. On the other hand, it sucks that they got away with this so easily.

Ok that was a settlement between jasonort and Betsoft. So Betsoft admits they were wrong. Why does betcoin.ag still supports Betsoft?

Thats because without betsoft, they wont have any other casino games left.

Or they share not winnable money from the 'jackpot' pool.

ofc they are otherwise who will continue to use scamming programs
legendary
Activity: 2198
Merit: 1014
Bitdice is scam scam scammmmmmmmmmmmmmmmmmmmmmmmmm
July 11, 2016, 07:32:35 PM
He goes ranting everywhere about how he got scammed,  then suddenly goes annoyingly silent or post off the point replies. With due respek to the people reading this, I must say fuck u jason

Thank you for the respek.  You're an idiot.  I've said all that I am allowed to say.

Well it seems like you're content with what you received, which obviously came attached to a NDA. It was becoming clear you weren't going to get the jackpot that you were entitled to, and you've taken whatever amount you could get your hands on. In one respect, I don't blame you. On the other hand, it sucks that they got away with this so easily.

Ok that was a settlement between jasonort and Betsoft. So Betsoft admits they were wrong. Why does betcoin.ag still supports Betsoft?

Thats because without betsoft, they wont have any other casino games left.

Or they share not winnable money from the 'jackpot' pool.
hero member
Activity: 602
Merit: 501
July 11, 2016, 06:34:54 AM
#99
He goes ranting everywhere about how he got scammed,  then suddenly goes annoyingly silent or post off the point replies. With due respek to the people reading this, I must say fuck u jason

Thank you for the respek.  You're an idiot.  I've said all that I am allowed to say.

Well it seems like you're content with what you received, which obviously came attached to a NDA. It was becoming clear you weren't going to get the jackpot that you were entitled to, and you've taken whatever amount you could get your hands on. In one respect, I don't blame you. On the other hand, it sucks that they got away with this so easily.

Ok that was a settlement between jasonort and Betsoft. So Betsoft admits they were wrong. Why does betcoin.ag still supports Betsoft?

Thats because without betsoft, they wont have any other casino games left.
member
Activity: 63
Merit: 10
July 11, 2016, 06:30:54 AM
#98
He goes ranting everywhere about how he got scammed,  then suddenly goes annoyingly silent or post off the point replies. With due respek to the people reading this, I must say fuck u jason

Thank you for the respek.  You're an idiot.  I've said all that I am allowed to say.

Well it seems like you're content with what you received, which obviously came attached to a NDA. It was becoming clear you weren't going to get the jackpot that you were entitled to, and you've taken whatever amount you could get your hands on. In one respect, I don't blame you. On the other hand, it sucks that they got away with this so easily.

Ok that was a settlement between jasonort and Betsoft. So Betsoft admits they were wrong. Why does betcoin.ag still supports Betsoft?
copper member
Activity: 686
Merit: 603
Electricity is really just organized lightning
July 11, 2016, 06:23:50 AM
#97
He goes ranting everywhere about how he got scammed,  then suddenly goes annoyingly silent or post off the point replies. With due respek to the people reading this, I must say fuck u jason

Thank you for the respek.  You're an idiot.  I've said all that I am allowed to say.

Well it seems like you're content with what you received, which obviously came attached to a NDA. It was becoming clear you weren't going to get the jackpot that you were entitled to, and you've taken whatever amount you could get your hands on. In one respect, I don't blame you. On the other hand, it sucks that they got away with this so easily.
sr. member
Activity: 626
Merit: 252
July 11, 2016, 05:48:26 AM
#96
He goes ranting everywhere about how he got scammed,  then suddenly goes annoyingly silent or post off the point replies. With due respek to the people reading this, I must say fuck u jason

Thank you for the respek.  You're an idiot.  I've said all that I am allowed to say.
What a stanking pussy. Idiots like u make those bastards pullup more scams confidently
newbie
Activity: 27
Merit: 0
July 11, 2016, 01:38:21 AM
#95
He goes ranting everywhere about how he got scammed,  then suddenly goes annoyingly silent or post off the point replies. With due respek to the people reading this, I must say fuck u jason

Thank you for the respek.  You're an idiot.  I've said all that I am allowed to say.
legendary
Activity: 2716
Merit: 2093
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July 11, 2016, 01:11:21 AM
#94
Betcoin Jessica stopped by chat earlier I see.  Grabbed the archive and edited it down to relevant comments and reversed the bottom to top reading order.  Entire unedited version here:
https://archive.is/pSjUZ

ungod: jessica is betcoin trying to say that casinolistings.com a reputable online casino review site for over 10 years published a false independent review of betsoft games? thats the only way i can see justifying to continuing to carry betsoft slots in the face of that independent 3rd party review is if youre trying to say they fabricated it or something wheres the motive? is this real life?

Betcoin Jessica: There will be a very good article coming this week explaining how casino games work for online casinos. Clearly some clarification is necessary.

ungod: how casino games work for online casinos? we dont need a dummy article we need a removal of a provider who turns jackpots off and on and dials frequencies up and down at will there is 100% irrefutable evidence from an independent 3rd party review of such things...this is bullshit

Betcoin Jessica: ungod you need the knowledge my friend..you do.

ungod: you didnt see the casinolistings.com 9 month independent review of jackpot frequencies?

Betcoin Jessica: They need to publish an independent review of their jackpots from a reputable company.

ungod: a company of their choosing perhaps? and time to turn their rig off for the upcoming review? provide us with a fair provider one who hasnt been found guilty time and time again isnt that your job as a casino affiliate?

Betcoin Jessica: ungod, what we love about you is you talk like you actually are fully informed. It's amusing.

ungod: jessica is saying betsoft needs some time to turn all the rigs off on the slots and get them in order and pick their own company to review them basically jessica is saying that casinolistings.com isnt a reputable 3rd party reviewer  thats the bottom line you guys need betsoft to keep the doors open

BigThangz: ungod don't waste your time fighting a winless battle like ohyeah

Betcoin Jessica: Oh and growing from a staff of 3 to 40. Some people get lucky. Oh and giving the people the best opportunity in online poker.

ungod: lets be real,  its easy to grow staff from 3 to 40 when you have over 3000 coins collected towards unwinnable progressive jackpots

Betcoin Jessica: Yeah, it's easy. lol

ungod: 0 jackpot wins in 2 years? across all betsoft progressives?

Betcoin Jessica: I tell you this has been so easy and we have gotten so lucky!

ungod: why is casinolistings.com not a reputable company to present an independent 3rd party review?

ungod: bovada took em all down slots.lv took em down there are review sites that have been open for 20 years

Betcoin Jessica: lol

Betcoin Jessica: bovada and slots.lv are the same company ungod

ungod: not only did they take them down they added the bullshit jackpot values to their other games to make up for it you guys and betsoft could be the same company easily as far as we the players are concerned\

Betcoin Jessica: Also, you should really try to understand the real reason they took them down.

ungod: in fact that seems likely that the both of you are controlled by the same parent company

Betcoin Jessica: I wish!

ungod: why else would you refuse so vehemently to address the 3rd party independent study

Betcoin Jessica: We are waiting for their statement and study and you do realize that every one of our competitors and nearly every casino besides bovada has them?

Betcoin Jessica: You make statements like we are the only one. Lol

BigThangz: lol

Betcoin Jessica: lol!

Betcoin Jessica: ungod, ungod ungod, you should create a casino enter into a deal with some companies and then you will find out what goes on between provider and operator.

ungod: or are you guys going to keep pretending you have inside information on the bovada/betsoft breakoff? and it miraculously has nothing to do with the casinolistings study?

ungod: ok i called that one right?

Betcoin Jessica: There is a lot to it when you get to Betsoft's level and Bovada's level from fees to commissions to advetising to exclusives to egos

Betcoin Jessica: ungod, we learn more about you everyday and know just what type of person you are. Your heart is somewhat in the right place and we appreciate you for that.

Betcoin Jessica: Had a little time to kill, enjoyed it, good luck guys. See you in here a little later.

Betcoin Jessica: Bye, also the mitigation of the 6 hour attack has been removed so please let support know if anything slows.

ungod: do you guys legitimately believe that bovada ditched betsoft at the same time the buzz was going on about the casinolistings.com study and jasonort nonpayment of jackpot? you really believe the 2 events werent related?  or do you just want really bad for us the players to believe that?

(One minute later)

Betcoin Jessica: Big, we never learn all we need to know about someone. For us it's lifelong learning, but we understand your point.  It's a part of it ungod, but there is much more to it. Always look deeper ungod, you are a smart guy.

Betcoin Jessica: Go deeper than the surface, deep deep deep.

ungod: a part of it is enough jessica the provider is corrupt

Betcoin Jessica: Good luck guys, enjoyed the convo and talk soon.

BigThangz: UG did twitchy hire for part time work or what

Betcoin Jessica: Big, ungod always brings up good points, we agree with many but he never sees or examines the other side.

ungod: so betcoin stands firmly behind betsoft regardless of the 3rd party independent study that caught them with their pants down blatantly rigging slot jackpots for 9 months?

Betcoin Jessica: Anyways, I must go.

newbie
Activity: 22
Merit: 0
July 11, 2016, 12:05:32 AM
#93
Am I the only one tjat thinks this jason dude is begining to sound annoying?

Remember when someone told you that it's better to shut your mouth and let people think you're an idiot, rather than open it and remove all doubt? Oh I see, sorry. You never got that message.

It is obvious that he has been coerced into saying what he has said. He probably wouldn't have been paid anything without posting it. Put yourself in his shoes and have a think about what you would do in the same situation: agree and get something, don't agree and get nothing.

Imagine if he had been paid the whole amount. He would be ecstatic and telling everyone. Betcoin would be making more of their BS marketing drivel posts and Betsoft would be issuing press releases and telling everyone what great guys they are. None of these things have happened so we can safely assume that he hasn't been paid the full amount that he won.

That is all anyone needs to know. What difference does it make to you how much they paid him? No matter what he received it was less than he should have, so he has been ripped off. Yet Betcoin and Betsoft continue on their merry way with no care, no responsibility. You would be smarter to remember and concentrate on that rather than abusing a victim who was put in a no-win situation.
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