Topic: Bitcoin debit card - page 28. (Read 293899 times)

as just mentioned in the post above, indeed, it used to be ok, but not any longer.

The documents are not required by us, but by our bank, and they set the rules, not us. If your address has changed from what you entered at the registration and card order stage, you can change it and provide the documents accordingly.

The list of countries which allow such loads is constantly changing, too, as regulations are becoming stricter. Just look at India, Spain and other countries imposing limitations on cash transactions - without asking anyone, same story here, so really don't see why you would be blaming Wirex/E-Coin..

By no means did we want or need to "push you into this" - those loads via PayPal are not even going via our system, they are not part of our service, just a by-product of the actual card..

By the way, why is it such a big deal? Unless you live in a country where we can't officially ship cards to, but somehow managed to get one and have to stay unverified, there is no much effort or time involved in sending though two documents..

Indeed, it used to be ok to load unverified cards via PayPal.

But things are changing, and one of such recent changes made by our bank (which, of course, doesn't do so just because they want to, but because they have to follow regulations), is that no more loads via PayPal or bank transfer, or other electronic systems is allowed for unverified cards.

Of course, many customers will not be happy, of course, we are not happy about it either, but there is nothing we can do about it - it is regulation.

Can't understand where you see any lies...

Lol of course it is not free, you need a vcc with 2 or 2.5$ or maybe more or less depends on which country, because paypal takes a small amount from your vcc to see if it is valid or not then it gives it back after 2-3 business days.

Most of people want just to add 1$ or 3$ in Debit Card or VCC only to verify paypal or anyother services that charges only 1$ to verify that the card is working and bypass any verification if needed. So they added maybe 10$ the purpose of to use it more and spend in many other websites, as you can not send back (convert to bitcoin) as that option is still in process.

Don't know, ask him directly. I have received the email about new limits and new rules for unverified users.
Saying the truth there are lots of limits, I saw the same to other opponents but these are bank rules, not yours, good luck solving the recent issues.

@gosha you're sounding like unverified account was never permitted to receive PayPal load.

From your tutorial you listed the countries that accepts card withdrawal via PayPal, knowing fully well that some of us were not from those countries, but you some how encouraged us to create Paypal account in those countries in other to load card via PayPal.

Now all of a sudden, you guys are stating we must be verified before we can withdrawal our monies loaded via PayPal.
Where will the documents come from since i'm not from the Paypal country that accepts card withdrawal?

You guys pushed us into this and now making it seem like you warned us at some point that verification will be needed for PayPal load.
This is unfair and i think it is a plot for the start.

The least that can be done is to reverse the PayPal load back to the PayPal account it came from.
Or if possible accept our documents even if it doesn't match the information provided during creation of e-coin/paypal account.

Majority of those who use e-coin are those who want PayPal load via card withdrawal.
It was your selling point and you guys fully launched e-coin with so much emphasis on PayPal load via card with verified or unverified account.

Without your PayPal load, e-coin will struggle to compete with other Bitcoin wallets.


 

Man, what are you talking about?

My friend used your service more then 180 days. His account UNVERIFIED. Before bank problem he withdraw from paypal 700-900 euro every several days using virtual euro card from your service. But now you have problem with your bank that's why you put new terms.

The worst in this situation is your relationship with clients. Your support can reply once per week. so if anyone have problem he must wait week or more. So no need to lie that every account must be verified to get payments from paypal.. Nobody don't do this before.. BUT ALL MUST DO THIS NOW!

Hi, im verified and i cant load more than 250€ with my btc e-coin/wirrex account on m'y card. Why?

I have received a reply that I need to send my id and a utility bill in order to unblock my account. I will do that.

But I would like to point out that there hasn't been any warning or anything about the need to verify your account if you are withdrawing with paypal. I followed the guide published by YOU here:

https://wirexapp.com/blog/how-to-buy-bitcoins-with-paypal/

To me it seems like your are fishing for people who open accounts in a fake name or for people who don't want to send an ID. You want the people to withdraw the money and then you lock their accounts and ask for documents. You can say it is due to your bank but then there should be a big red warning in your guide which is among first results when googling "How to buy bitcoins with paypal".

I don't see a step in your guide that says "Send documents to verify account." To make it even more obvious you say this in the guide:

"What’s Next?
Congratulations, you have bought bitcoin via PayPal.

Next, we suggest you start verifying your account. Verified accounts have better benefits, such as more funding options and higher limits. "

Which clearly implies you bought bitcoins with paypal BEFORE verifying the account. Clear deception and I don't think you will even reply to this post because what you are doing here is pretty clear.

what is the number of the ticket in question?

indeed, there are cases we are unable to resolve the issues ourselves (when those are related to the issuing bank, not to E-Coin/Wirex service itself) and have to wait for the bank to reply - sometimes it takes longer than expected

if you verify your account with Wirex, you card/s will not have any lifetime limits

Guys, for all those who haven't seen the notification whatever reason, here it is once again:

---------------------------------------------------------------------------------------------------------------------
Due to our bank’s updated anti-fraud policy, top up via PayPal, bank transfer, and other online payment methods are now available for verified Wirex accounts only. You can add funds of up to $500, €500 and £400 per 24 hours per PayPal transfer. Please click here for more information.

This means that unverified Wirex users will only able to top up via bitcoin and altcoin transfers. If you have not verified your account, please read this tutorial for step-by-step instructions.

Feel free to email our Support Team at [email protected], if you have any questions.
---------------------------------------------------------------------------------------------------------------------

mate, what is wrong with you??

You are WRONG in every statement and accusation you are making - accounts have to be verified in order for PayPal loads to be enabled, otherwise, the BANK (not E-Coin or Wirex!!) blocks the amount until the account is verified - this is a compliance security practice.

This is a relatively recent change, but has been communicated via various channels - if you failed to read it, doesn't mean you have the right to blame anyone.

Please, see the notification/explanation in a separate post below one more time

as per pm and communication from support, your documents were received and sent to the bank - hope they get verified quickly and the amount is loaded to your card

mate, before accusing anyone, please, try to make sure you have all the information and the grounds to do so.

PayPal card loads only work for verified accounts (recent security rule from the card issuer), if you had tried loading an unverified card, the bank (not e-coin!!) will block the amount until the account is verified.

have you contacted support?

did it get resolved? if not, what's the ticket number / registered e-mail?

cards can be blocked by the bank if they notice any suspicious activity. with the latest security updates, if your account is not verified, you can only load the card via bitcoin or altcoins, not via PayPal, bank transfer or other methods.

I don't think just getting another card or two from them will solve your problems if they are going to be in the same name or linked to the same address.
Most cards i know of have daily/monthly limits that will increase overtime as you need them to, most will do it pretty much straight away to if you just ask them to.

Have you considered pursuing this through different channels and perhaps contacting paypal to see if anything can be done from their side? Paypal has a good reputation when it comes to consumer protection.

Hello,
Thank you for your patience.

Please review the banks reply: "Please be informed that we have blocked user account due to Suspicious Transaction noticed.

Hence we request you to kindly share any of the below mentioned documents to move user card status to Active.

1. Copy of a valid Government ID (Driver’s license, Passport, National Identity Card, etc.)

2. Copy of a recent Utility Bill (Water, electricity, telephone or any official document showing registered name & address of the cardholder )

Please do get back to us for further assistance."

Best regards,
Wirex support team


   
Brian (Wirex)
Dec 23, 09:57 UTC

Hello,
Thanks for contacting E-Coin.

Some of our customers manage to load their cards with Paypal accounts. However, we are not responsible for such transactions as they go through the bank directly.
In essence, you can do it at your own risks.

Please let me know if you have any other questions.

Best regards,
Wirex support team


So don't advice anyone withdraw money from paypal to ecoin card because ecoin/wirex ugly, scammer company which never protect their users. They also don't have any contact phone.

ECOIN/WIREX SCAM!

It's a bit surprising that the OP hasn't replied to any user here for a while and as far as I know you aren't the first one.
They have closed many accounts recently and I think that the bank that they incorporate has made this so it is a bit messy to solve this.