i made the mistake to count on e-coin debit card to pay some medical problems that are due tomorrow.
they always come through, i just hope they manage to do it early this time, been a customer for around a year using them daily...
hoope some staff will see this thread and give a word
Topic: Bitcoin debit card - page 31. (Read 293872 times)
128 pages tell me that it might be a solid company behind this so kudos for this many traction to your topic but also in the last few pages there have been some solutions that wasn’t answered here so we don’t know if it was fixed or not which is a bad sign if you ask me.
When someone has a problem they share here it would be nice to answer them here as well so we can see you guys are working on it.
When someone has a problem they share here it would be nice to answer them here as well so we can see you guys are working on it.
i just deposited 23$ and it still wont let me load my card until i have the other issue resolved....
please help me out if someone from support is reading
please help me out if someone from support is reading
Hey, I am not able to deposit bitcoin. I tried it on both ecoin website and wirex app in both the cases I am not able to see my deposit address I also sent a support ticket about 24hrs ago I haven't got any reply yet.
Hello. Do you have a Wirex card already? The platform won't give you a Bitcoin address unless yo have a card. So, go to the Wirex Mobiel App and request your First virtual card for free.
Hello.
I have a problem with my account and a transaction.
After trying to transfer around 0.267 bitcoin to another bitcoin, i didnt get the confirmation email so i tried again, this time i saw there is no more money in my account.
Can someone help me resolve the issue? I had one of these happen around 4-5 months ago.
I needed the money for an urgent medical matter
support tickets ids: 29411 , 29412, 29417
I also sent gosha a Pm, sorry if I seem desperate ... Sad
save my soul please )
Hey, I am not able to deposit bitcoin. I tried it on both ecoin website and wirex app in both the cases I am not able to see my deposit address I also sent a support ticket about 24hrs ago I haven't got any reply yet.
Hello. Do you have a Wirex card already? The platform won't give you a Bitcoin address unless yo have a card. So, go to the Wirex Mobiel App and request your First virtual card for free.
2 days ago I ordered a virtual card and $3 was deducted but im yet to get card details and it says pending when i login into the account.
I messaged support but yet to get response since 2 days.
Request (28221)
gosha@e-coin do the needful
I messaged support but yet to get response since 2 days.
Request (28221)
gosha@e-coin do the needful
Hello. Sorry for the inconvenience. I checked your ticket with the support team, and they already answered you. I regret to inform the card issuing bank rejected your application. I am very sorry for this situation and Unfortunately, there is nothing to be done about that. The card has been cancelled. We would provide you the refund within next 2-3 business days.
2 days ago I ordered a virtual card and $3 was deducted but im yet to get card details and it says pending when i login into the account.
I messaged support but yet to get response since 2 days.
Request (28221)
gosha@e-coin do the needful
I messaged support but yet to get response since 2 days.
Request (28221)
gosha@e-coin do the needful
As an apology for this week's inconvenience, this weekend Wirex got a great sale for all our new and old user: Get your bitcoin Debit Card with 50% off, only for this weekend!
Go now to www.wirexapp.com, request your card and Drive Your Money!
Go now to www.wirexapp.com, request your card and Drive Your Money!
Greetings to all Wirex users. Please be informed that we were facing issues with our core third party due to which all our services were affected.
At this time, the issue has been resolved completely. We apologize for the inconvenience caused to you in this regard. All services are now fully operational.
www.wirexapp.com
At this time, the issue has been resolved completely. We apologize for the inconvenience caused to you in this regard. All services are now fully operational.
www.wirexapp.com
Hello Gosha,
could you please look at the ticket 26176.
I am waiting more than one week for answer and still nothing there.
On 24.11.2016 I deposited 0.700093 BTC in my account.
The same day I wanted to send all bitcoins (converted to EUR) to my card, but unfortunately the transfer failed and those bitcoins did not appear back. They seems to be lost.
Thank you.
could you please look at the ticket 26176.
I am waiting more than one week for answer and still nothing there.
On 24.11.2016 I deposited 0.700093 BTC in my account.
The same day I wanted to send all bitcoins (converted to EUR) to my card, but unfortunately the transfer failed and those bitcoins did not appear back. They seems to be lost.
Thank you.
addressed to the support team
Problem solved. Thank you for your help.
Hello Gosha,
could you please look at the ticket 26176.
I am waiting more than one week for answer and still nothing there.
On 24.11.2016 I deposited 0.700093 BTC in my account.
The same day I wanted to send all bitcoins (converted to EUR) to my card, but unfortunately the transfer failed and those bitcoins did not appear back. They seems to be lost.
Thank you.
could you please look at the ticket 26176.
I am waiting more than one week for answer and still nothing there.
On 24.11.2016 I deposited 0.700093 BTC in my account.
The same day I wanted to send all bitcoins (converted to EUR) to my card, but unfortunately the transfer failed and those bitcoins did not appear back. They seems to be lost.
Thank you.
addressed to the support team
I was in the process of ordering to the US and come to find out its not available. What about the virtual debit card? Would I be able to make purchases with a virtual card?
neither plastic nor virtual cards can be issued to US billing addresses, that's a limitation of our card issuing bank.
Technically you can order a virtual card to an address in a different country, but it may not work with some sites that require US billing addresses - that would be on case by case basis
Can anyone please explain how the fees are applied? What means purchase fee? I loaded my card with 1btc and used it only for purchasing goods never took money from ATM, i have EUR card and use it in another country that has other currency, in the end i was charged with 17EUR transaction fees. Is this normal 
not having the full details, can assume that you have used the card to pay in a currency different from the currency of the card. Visa/MasterCard charge a 3% fx conversion fee in such cases.
Is that what you are asking about?
Thanks for the quick answer
Yes, if you use a USD card to pay in USD, there is no fx conversion fee. If you use a USD card to pay in EUR or vice versa, there will be. Your other card also has it, you probably simply don't get shown the fees by your bank, they are simply included in the exchange rate.
Hello Gosha,
could you please look at the ticket 26176.
I am waiting more than one week for answer and still nothing there.
On 24.11.2016 I deposited 0.700093 BTC in my account.
The same day I wanted to send all bitcoins (converted to EUR) to my card, but unfortunately the transfer failed and those bitcoins did not appear back. They seems to be lost.
Thank you.
could you please look at the ticket 26176.
I am waiting more than one week for answer and still nothing there.
On 24.11.2016 I deposited 0.700093 BTC in my account.
The same day I wanted to send all bitcoins (converted to EUR) to my card, but unfortunately the transfer failed and those bitcoins did not appear back. They seems to be lost.
Thank you.
I was in the process of ordering to the US and come to find out its not available. What about the virtual debit card? Would I be able to make purchases with a virtual card?
It's possible to do anything with that virtual card that you can do with the physical one (of course not withdrawing from ATMs) so yes you can make purchases online using the card . If the card is not available in your country then the same applies for the Virtual one as far as I know , using it would be against their terms probably so you may want to ask them first If you don't want to face any issues in the future.
Can anyone please explain how the fees are applied? What means purchase fee? I loaded my card with 1btc and used it only for purchasing goods never took money from ATM, i have EUR card and use it in another country that has other currency, in the end i was charged with 17EUR transaction fees. Is this normal
not having the full details, can assume that you have used the card to pay in a currency different from the currency of the card. Visa/MasterCard charge a 3% fx conversion fee in such cases.
Is that what you are asking about?
Thanks for the quick answer
Can anyone please explain how the fees are applied? What means purchase fee? I loaded my card with 1btc and used it only for purchasing goods never took money from ATM, i have EUR card and use it in another country that has other currency, in the end i was charged with 17EUR transaction fees. Is this normal
not having the full details, can assume that you have used the card to pay in a currency different from the currency of the card. Visa/MasterCard charge a 3% fx conversion fee in such cases.
Is that what you are asking about?
Can anyone please explain how the fees are applied? What means purchase fee? I loaded my card with 1btc and used it only for purchasing goods never took money from ATM, i have EUR card and use it in another country that has other currency, in the end i was charged with 17EUR transaction fees. Is this normal
I think that we're in agreement, I was just suggesting to hat users that accusations should better come with evidence.
After talking in PM with him, he somehow had the staff to answer my tickets...
But this should be a clear warning to everyone that this is no way to handle a online business to have to make bad talk on a forum to be able to get answer on a damn ticket...
By the way, my money still gone.. they are looking into it... they must wait answer from bank?? even tho the money deposited on the card clearly says ''failed transfer'' i dont understand what bank has to do with this... money failed to transfer to them... you are the one i deposited bitcoin to, not them, if you do not put money on my card then not touch my bitcoin... anyway!!
Will wait tomorow to see whatsup....
I sincerely hope they resolve.
I think that we're in agreement, I was just suggesting to that user that accusations should better come with evidence.
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