Take care when using wirex... transfer to credit card was failed and they are holding my bitcoin (500$) since 3 days without any reply to multiple support request.
If that's the case, have you considered posting in the forum's scam accusation board with evidence? I'd encourage you to do so if getting your money back is something you want. E-Coin/Wirex doesn't really have a great reputation when it comes to customer support and relations but as a service provider they sure as hell care about their public image. If they're indeed holding your funds hostage and aren't responding to your inquiries then this is absurd. Handling user funds responsibly is their one job and if they aren't doing it right pressuring them by going public might get your issue fixed faster. before putting up any accusations it makes sense to check whether they are real and grounded.
Under no circumstances would E-Coin/Wirex "hold funds hostage". Response can sometimes be slower than it should be - yes, you are right there. On the other hand, "multiple support requests" mentioned by @akym are not really helping - it has been repeatedly advised NOT TO send more than one request on one issue, otherwise it causes confusion and delays.
What is the registered e-mail, so that we can check the status of the issue? Please, send in PM
