Topic: BITGILD.com - Bitcoin to Gold || LIVE CHARTS - BITCOIN TO GOLD || - page 3. (Read 32396 times)
July 17, 2020, 07:49:32 AM
Hi, alright, I've sent out an email again. Unfortunately now I got a confirmation that the order was sent to Norway, although I've requested an address change on 10th July.
July 16, 2020, 02:41:21 AM
Hi Bitgild,
I've ordered some gold on June, 30. Unfortunately I entered the wrong country, but the address was otherwise correct. On July 10th I had written a mail, because I only noticed it then. Unfortunately I did not receive an answer. Can you look into this case?
I've ordered some gold on June, 30. Unfortunately I entered the wrong country, but the address was otherwise correct. On July 10th I had written a mail, because I only noticed it then. Unfortunately I did not receive an answer. Can you look into this case?
Hi Redvex,
That's unfortunate. I just checked our mailboxes for emails from the 10th, but I was not able to pick out anyone requesting for an address change. However, I may have overlooked it. Can you please resend your request to support [at] bitgild.com. I will make sure to look at it right away. (please add your ordernumber)
July 15, 2020, 10:36:17 AM
Hi Bitgild,
I've ordered some gold on June, 30. Unfortunately I entered the wrong country, but the address was otherwise correct. On July 10th I had written a mail, because I only noticed it then. Unfortunately I did not receive an answer. Can you look into this case?
I've ordered some gold on June, 30. Unfortunately I entered the wrong country, but the address was otherwise correct. On July 10th I had written a mail, because I only noticed it then. Unfortunately I did not receive an answer. Can you look into this case?
June 24, 2020, 11:31:21 AM
Hi Bitgild,
Whats the average delivery time to UK. Just placed an order on sunday with btc, payment says processing and i have not received any confirmation email.
Thanks,
P.S I have used you masses in the past but had a year break.
Whats the average delivery time to UK. Just placed an order on sunday with btc, payment says processing and i have not received any confirmation email.
Thanks,
P.S I have used you masses in the past but had a year break.
HI goldrushed2,
All orders from Sunday have just been shipped. We always send out shipment confirmations at 19.00PM CEST, so you should get that confirmation in your email today.
However, since you did not get the confirmation email, I want to double check if everything is alright. Please send us your order number to [email protected], so I can have a look if everything is fine. (make a note that you also requested this through bitcointalk, so I can pick up your request. )
June 24, 2020, 08:00:45 AM
Hi Bitgild,
Whats the average delivery time to UK. Just placed an order on sunday with btc, payment says processing and i have not received any confirmation email.
Thanks,
P.S I have used you masses in the past but had a year break.
Whats the average delivery time to UK. Just placed an order on sunday with btc, payment says processing and i have not received any confirmation email.
Thanks,
P.S I have used you masses in the past but had a year break.
May 28, 2020, 06:32:48 AM
Delivery times are significantly higher than usual.
Due to the high demand for gold the supply is very limited at this moment. Currently our average shipping time is 5 to 7 business days after you have placed the order.
Due to the high demand for gold the supply is very limited at this moment. Currently our average shipping time is 5 to 7 business days after you have placed the order.
May 27, 2020, 03:45:59 PM
Hello, how about buying gold with btc at this time where gold is much more difficult to order than ever before? How long is your shipping delivery time?
February 15, 2020, 04:17:38 AM
Few questions:
I see we can sell our gold too for BTC, can we do it without giving our ID and without an official document (which I don't have). to sell gold for bitcoin we will require an id above €10.000. However please keep in mind that this is also the minimal amount we accept to sell. Unfortunately the buy back process is really cumbersome, and it would not make sense to do it for less. In that case, your local shop is probably the best option.
You never sell 20 Francs Napoléon or 20 Francs Louis XVIII coins or are you out of stock? We sometimes get those when we buy back from people, but they are indeed not a common product in our catalog.
What is the amount I can spend before I need to provide my ID? I suppose in the Netherlands you have a limit, I live in France and it's horrible here. unfortunately since 2020 we are required to know our customers whenever their cumulative order total is more than €10.000. We use yoti, a 3rd party from London. They will only give us a thumbs up, whenever your id is valid, but never share more details with us. This helps us to stay compliant while maintaining your privacy. That is the absolute minimum we have to do, in order to keep in business.
I see we can sell our gold too for BTC, can we do it without giving our ID and without an official document (which I don't have). to sell gold for bitcoin we will require an id above €10.000. However please keep in mind that this is also the minimal amount we accept to sell. Unfortunately the buy back process is really cumbersome, and it would not make sense to do it for less. In that case, your local shop is probably the best option.
You never sell 20 Francs Napoléon or 20 Francs Louis XVIII coins or are you out of stock? We sometimes get those when we buy back from people, but they are indeed not a common product in our catalog.
What is the amount I can spend before I need to provide my ID? I suppose in the Netherlands you have a limit, I live in France and it's horrible here. unfortunately since 2020 we are required to know our customers whenever their cumulative order total is more than €10.000. We use yoti, a 3rd party from London. They will only give us a thumbs up, whenever your id is valid, but never share more details with us. This helps us to stay compliant while maintaining your privacy. That is the absolute minimum we have to do, in order to keep in business.
February 14, 2020, 11:39:15 AM
Few questions:
I see we can sell our gold too for BTC, can we do it without giving our ID and without an official document (which I don't have).
You never sell 20 Francs Napoléon or 20 Francs Louis XVIII coins or are you out of stock?
What is the amount I can spend before I need to provide my ID? I suppose in the Netherlands you have a limit, I live in France and it's horrible here.
It becomes harder in Europe to buy and sell gold anonymously (Germany included) :/ I was looking for recent reviews on the web but since you're here...
I see we can sell our gold too for BTC, can we do it without giving our ID and without an official document (which I don't have).
You never sell 20 Francs Napoléon or 20 Francs Louis XVIII coins or are you out of stock?
What is the amount I can spend before I need to provide my ID? I suppose in the Netherlands you have a limit, I live in France and it's horrible here.
It becomes harder in Europe to buy and sell gold anonymously (Germany included) :/ I was looking for recent reviews on the web but since you're here...
February 07, 2020, 05:58:17 AM
OK guys I want to give you a short honest bitgild review about my experience: VERY GOOD!
Very low fees by paying with BTCPAY . After paying I get the gold after 10 days approx. Thats normal for online gold shops in my experience. I went to a local gold store and let it test - its real, noe fake. The guy told me he would buy this bar.
So i can recommend bitgild totally and will order again!
Very low fees by paying with BTCPAY . After paying I get the gold after 10 days approx. Thats normal for online gold shops in my experience. I went to a local gold store and let it test - its real, noe fake. The guy told me he would buy this bar.
So i can recommend bitgild totally and will order again!
Thanks for the honest reply. Shipping times are noted. Althoug this is maybe somewhat common, we hope to be back on track with 1-2 business days soon. We are facing some "congested" periods right now. The demand is higher than the supply. A little bit like bitcoin, but than less efficient
February 05, 2020, 09:51:08 PM
OK guys I want to give you a short honest bitgild review about my experience: VERY GOOD!
Very low fees by paying with BTCPAY . After paying I get the gold after 10 days approx. Thats normal for online gold shops in my experience. I went to a local gold store and let it test - its real, noe fake. The guy told me he would buy this bar.
So i can recommend bitgild totally and will order again!
Very low fees by paying with BTCPAY . After paying I get the gold after 10 days approx. Thats normal for online gold shops in my experience. I went to a local gold store and let it test - its real, noe fake. The guy told me he would buy this bar.
So i can recommend bitgild totally and will order again!
January 16, 2020, 04:11:35 AM
Ok thx. But why is there written on your website that the shipping takes 1 week (/ the shipping starts in 1 week) but here you wrote only 2 days in europe? That looks a little bit like e a deception for me...
That is the reason why it's there;) We do not want a deception if you order, and we have to tell you it will take longer than expected. We can't keep all our products in stock all the time. In the end we are working with a product that is quite volatile as well, and we have to hedge against gold prices
. Products that are in stock, will usually ship same day, or the day after. If it's specifically mentioned it will take longer, it usually does.
January 15, 2020, 07:41:37 PM
Ok thx. But why is there written on your website that the shipping takes 1 week (/ the shipping starts in 1 week) but here you wrote only 2 days in europe? That looks a little bit like e a deception for me...
January 15, 2020, 02:40:12 PM
Silly question but: I dont need an extra BTCpay account for this, right? Just send the Bitcoins from any wallet (Electrum, Ledger, Razor, ...) to the adress which is shown to me at the checkout, right?
Correct. No account is needed.
January 15, 2020, 02:38:17 PM
Silly question but: I dont need an extra BTCpay account for this, right? Just send the Bitcoins from any wallet (Electrum, Ledger, Razor, ...) to the adress which is shown to me at the checkout, right?
January 07, 2020, 01:35:32 PM
Ok thanks. How long does the shipping take to another EU-Country?
It really depends which country you ship to, and where to in the country.
-Germany, Netherlands, Belgium, Denmark, United kingdom usually takes 1-2 business days.
-France, Spain, Portugal, Sweden, Norway, Finland usually 2-3 business days.
-Eastern europe usually takes 3-5 business days.
-US and Canada usually within 2-3 business days.
January 07, 2020, 12:59:17 PM
Thx. What are the fees for these 3? And why do you have only 1 Trustpilot review if you are "one of the biggest european gold shops" since 2013?
We do not use trustpilot for reviews but stamped.io ( for which we have 800+ reviews). That 1 review was somebody who took the time to create a trustpilot review and account for bitgild, but we are not actively sourcing for reviews on trustpilot. We find them too expensive.
Fees for BTCPAY and BitPay are 0.75%
For altcoins this is around 4%. Rather steep, but we need that percentage to be on the safe side in unstable times. Altcoin market depths can be horrible sometimes. So we advise our customers to exchange to BTC if they can.
January 07, 2020, 06:05:24 AM
Thx. What are the fees for these 3? And why do you have only 1 Trustpilot review if you are "one of the biggest european gold shops" since 2013?
We do not use trustpilot for reviews but stamped.io ( for which we have 800+ reviews). That 1 review was somebody who took the time to create a trustpilot review and account for bitgild, but we are not actively sourcing for reviews on trustpilot. We find them too expensive.
Fees for BTCPAY and BitPay are 0.75%
For altcoins this is around 4%. Rather steep, but we need that percentage to be on the safe side in unstable times. Altcoin market depths can be horrible sometimes. So we advise our customers to exchange to BTC if they can.
January 07, 2020, 05:56:14 AM
Any other latest opinions about bitgild?
When paying with Bitpay, do you have to create a bitpay account with id card?
When paying with Bitpay, do you have to create a bitpay account with id card?
No. BitPay only requires an account if you order above $3000/€2500. For orders above $3000/€2500 we use BTCPAY.
You have the freedom to choose among 3 payments methods we use for crypto currencies.
1. BTCPAY: No transactions limits. (you can pay with all wallets)
2. BitPay: For orders up to €2500, no ID card needed.(you can only pay with payment protocol enabled wallets. Read more Here)
3. Coinpayments: For payments with alt currencies. For full list of accepted currencies check our list here. (all wallets accepted)
January 05, 2020, 07:01:49 AM
It is now enabled.
Alright. I will send you a message in an hour. I'm currently time locked for sending private messages...
"You have exceeded the limit of 1 personal messages per hour. Buying a Copper membership may increase your limit."
Rest asurred, we will get there one way or another. We still have your bitcoins and will get those to you asap.
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