Topic: Bitstarz Removes 3.45 Btc Balance According to Breaking Bonus Terms - page 12. (Read 11028 times)

That's a quite dishonest rule, it should be enforced by the software not to steal from distracted users...

Arbitrary rules are arbitrary, you better read the whole think, somewhere in there it may say "if you make a bet of exactly 0.5265842658 bitcoins we steal your entire balance plus your first born."

Hi there,

It's 25 mBTC just making that clear.

Mike

Wow that's sketchy as hell. I understand their part of it (betting over 2mBTC) but to remove the entire balance makes no sense at all. I'm eagerly awaiting to hear what happens here.

So while you accept your rule stated on terms/conditions page, you have 2 rule conflicting in both side. According to one rule as i pasted above i am legitimate. That is your fault to publish 2 conflicting terms and conditions. Favorably to law, if there are conflict between 2 terms, term should be apply benefit for customer.

Hi there,

Here you go.




Mike

They are breaking their own terms and conditions rules. Here it is:



Bonus was 0.25btc 30% of that is 0.075. 50 bets of 0.06 would not therefore be in breach of the terms.

Everything is so clear. However they are still confiscate  my bitcoin.

You should never trust a licensed bitcoin casino such as BitStarz, mBit Casino, Bitcasino.io and other from SoftSwiss, CoinProfit familly.
They will always find a way to not pay the winners.
Play only on trusted sites without senseless terms such as Rollin, PrimeDice , if you are a fan of classic casino games then play at Coin Royale and Bustabit

Hi there,

He might have known about the rule or not, but it's still an obligation to read through the terms and conditions
of the bonus prior to playing, there are not many actually and they're very much standard rules like you would
find anywhere else.

You can claim anything on the internet and spread any information, but my definition of a scam would not be
to discipline a playing breaking a clear rule. But you are free to make up your own mind about that one

Mike

Hi there,

This rule is one of the most common bonus terms out there and has been there since
the launch of BitStarz, but you are of course free to play at any casino out there.

Best of luck!

Mike

Hi again,

Big player or small player makes a difference in the amount of perks you get in the casino, which I think all casino players think are fair,
you basically get rewards according what you put in. But rules are the same for every player in the casino.

In all this, we did give you the loyalty bonus back after confiscating, giving you a third chance in the casino to play according to the bonus rules and
the first bet you did was 10x over the limit again with the new bonus we gave you.

You have an obligation to follow the rules in the casino and on this occasion you did not mate and unfortunately had to pay the consequences for it,
it's not like randomly decided to deduct money from your account because we felt like it.

If you play at BitStarz or some other casino in the future I kindly advice you to read through the terms and conditions
and utilize the customer support to make sure this doesn't happen again.

I wish you all the best in your future gambling,

Mike

Lol bitstars you know this guy is a honest player and he didnt use that bonus in order to do something illegal. He was just playing and he would probably bet big again if u didn't remove his bonus cause he simply didn't know that rule. I don't know why are u acting so bad if u could just reverse these 50 plays from his balance and give him remaining. I'm the first but surely not the last one that will not join ur site but spread that u're simply a scammer.

What a shame for a casino. They confiscate  player winnings. They generate new rules. I think they do not have even 3.45 btc. Please stay away from this scammer casino.

You know me. I am not a typical bonus hunter or etc. I am a depositor. A big depositor. I have no thought while i break this rule. Simply i didn't know that. As my gambling habit i generally bet big amount, as you know very well.

While you can re-calculate my bets against rules, you are not doing this. I have no idea while i am betting high. Moreover, i won most of this amount from 0.024btc bets which is accepted by rules.

You could do a 1 time exception, however you did not. Paying 3.45 btc make you furious, you immediately remove my balance. We could make a dea by removing my higher bets and re-calculate my wagerin. I could go on to wagering again.

There is no "good will" on the decision of not paying 3.45 btc.

Hi worthyou,

Again, I'm sorry about having to confiscate but you violated the terms and conditions on 50 separate bets,
and any other casino would have done the exact same thing. Again, if it was one or two times, I would
look the other way for sure, but you didn't leave me much of a choice.

You also have responsibilities as a player to follow the rules of the site, but when they are breached
multiple times, I have to follow protocol. I'm not getting a thrill out of doing it, believe me, but it's important
that the rules are the same for all players and that everyone is treated equally.

Mike

Please stay in the topic. Our subject is removing 3.45 btc balance and confiscate winnings.

Hi there,

I'd like to throw some light on this situation as I think that when someone uses the word "scammer" I always appreciate
it's being presented with some kind of evidence too. We all want a fair gaming situation here and it's important that if
there are any experienced issues, this should be presented in the open with a fair argument so we can work it out as
civilized people.

In your case (if I recall correctly) you were playing rounds to a total of 0.08 BTC and the your got disconnected for some
reason, and the came to talk to us on the live chat claiming you got disconnected and now the slot "forgot your 0.08 BTC
you put in" and you had to start all over. So, let's kill a myth right here, it has absolutely nothing to do with the progress
of your continued playing unless there's a progress feature in the game such as in Immortal Romance where you collect
achievements and whatnot. I do apologize for the disconnection however as I know it's quite frustrating when you're
in the middle of something.

Also, the argument that we sat there and waited for you and disconnected you on purpose, I'm sorry mate but that's not
the case either.

I'm happy to answer any questions any of you have, but I think it's fair for both of us, player and operator that we play with
open cards (pun intended for sure) before we throw out words as liars and scammers. Let's keep this friendly and to the point.

Regards,

Mike

If thats the case better to stay away from that site and i think better to announce it into scam accusation before someone else are depositing in that site... also to prevent newbie to join in that site..

Hi there,

I'm sorry to hear about that you feel that you've been unfairly treated but I'm sure there is a logical explanation
to what happened and it can be resolved. Also, it would be fantastic if you could provide me with more information
in a PM?

I'm sure it's just a misunderstanding somewhere.

Regards,

BitStarz

I knew it for a long time Bitstarz are scammers just yesterday they stole me 0.08 btc, i will not put more details but "mike" the hero supporter know about it.

Based on the terms about the bonus, yes you broke the rules. Once you broke the rules means you did not deserve to win anything IMHO.
And if you said that they just need to removed your winning and lossing from the over 0.025 bets, it is not fair for them because rules is still rules. If they removed your all your bets above 0.025 means that you did not meet the wagering requirement yet, it will be a double work for the admin because they need to re calculate your wagering.
Be careful next time and read all terms before doing something on any casinos.

Just my opinion.