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Topic: Bitstarz Removes 3.45 Btc Balance According to Breaking Bonus Terms - page 13. (Read 11042 times)

sr. member
Activity: 465
Merit: 250
Here is the story:

I am a big player of bitstarz. I deposit big, bet bigger. Last week i lost 2.54 btc. They credited my account with 0.25 btc loyalty/cashback bonus.

Then i started to play. I played one slot with 0.024 btc. I hit about 2btc win. Then i lowered my bet to 0.012 btc. I get bored, then i played with 0.03 and 0.06 btc. Most of my winnings come from my first 0.024 btc bets.

Then i finished bonus rollover. Requested a 3.45 btc withdraw. They cancelled it and they removed my entire balance. Their claim is " You broke our rules by betting over 0.025 btc ".

I respect their rules. I did not know that rule. However while most of my winnings comes from 0.024 btc bet, they remove whole balance.

I feel scammed. They could remove my bets over 25mbtc (both wins and loses comes from that bets) then remains my balance with comes from 0.025 below bets. Then i could go on to rollever bonus amount.

My advise is that do not play on bitstarz. They can easily remove your balance for any reason as i lose 3.45 btc.

Hi there,

First of all I'm sorry we had to do this but I believe many players here on this forum are well aware of the
max betting with bonuses and stay below the stated limit in the casino's terms and conditions. It's quite
common practice on online casinos.

This was also a free bonus we threw your way and gave you the loyalty bonus back to give you another
shot at winnings, which we believed was a decent gesture in all this. We as a casino has obligations
but as the same time you have an obligation as a player to follow the rules, and we are sorry they
were not followed this time which resulted in this confiscation.

It was not a case of a one time over the limit thing, I unfortunately counted over 50 bets which were over the limit.
If there was a case of a one-off thing, we would have looked the other way most likely, but it was not the case this time.

If the OP or any of the other players here have any questions regarding this, I'm here to answer.

Hope everyone has a great weekend,

Mike
sr. member
Activity: 302
Merit: 250
That s really bad to hear this removal.

I think solution should be like @OP stated. Remove player's all winnings and loses that gained from 25 above mbtc. Keep player balance with the bets below 25 btc.

I will not deposit again to bitstarz while they are acting like scamer.
legendary
Activity: 966
Merit: 1000
TRUMP IS DOING THE BEST! MAKE AMERICA GREAT AGAIN!
Been hearing bad things about big bitcoin casinos lately. First mbit not allowing withdraws from an account after depositing so much money and now this. These are the two that I have frequently used but not anymore after hearing about these things.
sr. member
Activity: 335
Merit: 250
Here is the story:

I am a big player of bitstarz. I deposit big, bet bigger. Last week i lost 2.54 btc. They credited my account with 0.25 btc loyalty/cashback bonus.

Then i started to play. I played one slot with 0.024 btc. I hit about 2btc win. Then i lowered my bet to 0.012 btc. I get bored, then i played with 0.03 and 0.06 btc. Most of my winnings come from my first 0.024 btc bets.

Then i finished bonus rollover. Requested a 3.45 btc withdraw. They cancelled it and they removed my entire balance. Their claim is " You broke our rules by betting over 0.025 btc ".

I respect their rules. I did not know that rule. However while most of my winnings comes from 0.024 btc bet, they remove whole balance.

I feel scammed. They could remove my bets over 25mbtc (both wins and loses comes from that bets) then remains my balance with comes from 0.025 below bets. Then i could go on to rollever bonus amount.

My advise is that do not play on bitstarz. They can easily remove your balance for any reason as i lose 3.45 btc.

edit: They are breaking their own terms and conditions. Here is the proof:



According the their terms and conditions page:

Quote
Should the Casino become aware of any user who has accepted the bonus or a promotion with sole purpose of creating a positive expected value on bonus return by using known practices aimed at securing a cash out of said bonus or at any way try to take advantage of bonuses received by BitStarz, then BitStarz will enforce immediate confiscation of winnings and closure of the account with the right to withhold any further withdrawals. An example of advantage play would be delaying any game round in any game, including free spins features and bonus features, to a later time when you have no more wagering requirement and/or performing new deposit(s) while having free spins features or bonus features still available in a game. In the interests of fair gaming, equal, zero or low margin bets or hedge betting, shall all be considered irregular gaming for bonus play-through requirement purposes. Other examples of irregular game play include but are not limited to, placing single bets equal to or in excess of 30% or more of the value of the bonus credited to their account until such time as the wagering requirements for that bonus have been met. Should the Casino deem that irregular game play has occurred, the Casino reserves the right to withhold any withdrawals and/or confiscate all winnings.

Bonus was 0.25btc 30% of that is 0.075. 50 bets of 0.06 would not therefore be in breach of the terms.

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