Hi there,
Fair enough, we're willing to do what we can to make this rule more visible, so
we'll be adding it to the deposit page, so you can see it when you deposit, and
also the general terms area.
We're also working on a technical solution for this of course.
Any other place?
Mike
Wow you did change a few things, and you haven't resorted to spamming huge promos images and telling other users to "ignore the trolls". That's good.
I really think you should feel obligated to be actively informing players who have violated the max bet rule as soon as possible. I can't imagine how shitty it must feel to be that guy who fires 15 or 20 deposits at you before finally winning something decent only to find out that he literally never had a chance because he was betting 6 euro per spin. (The same goes for the guy who gets a withdraw rejected on his second deposit)
I was def surprised to see that those Malta Casinos were able to use the same max bonus terms, there are certainly more than I thought, but I wasn't able to check them all bc of my location.
Two of the sites you mentioned basically said they don't enforce this rule unless they believe there is some sort of fraud.
By the way, whos call is it to enforce this rule?
I can tell you guys are set up a little different than most of the others, how different is it though?
Did you drop Glam Life?
Could you tell Betsoft to fuck off if you wanted to?
Hi there,
Well, we always like to hear both sides of every story. Wherever you go online, there is going to
be people who uses reason and people who don't. But I think it's extremely important to address
genuine concerns from players, and we do listen.
And we try to do that as well, but one thing you have to understand is that it might sound easy
to immediately inform someone about a terms being violated, but it's harder to get things like
that technically implemented, especially if you're a boutique casino (and a bigger casino too for
that matter), but we're trying to do our best to get it in place as soon as we can.
In terms of the Max bet rule, those are just the casinos I found from a quick google search,
there's plenty more of them out there. I just wanted to give an example that we're not alone
in those terms and put it there just try do our best to screw people over, which is obviously
not our intention. In terms of who's the one making the call, it would be a team leader or
manager's decision.
Well, haha, we could technically. We're the ones having their games, and if we don't like
them, we could say that, although I'd try to be a little more diplomatic about it. But yes
we could technically close them out. But again, I hope that this comes across in a good way;
I want to hear both sides of the story in all cases before I jump to any conclusions, and that
goes for everything.
Just as some call people trolls, or some say that casino are scammers, at least we can play
with open cards and try to make sense of things. The more information that is out there means
that people can make more educated decisions. If all correct info is out there and people don't
like BitStarz, that's totally fine with me, you can't like everything. But I think everyone and every
place deserves a fair shot at explaining themselves.
I promise to let you know when I have info regarding Glam Life and Betsoft, but I want to hear
what they have to say too!
I appreciate you keeping a nice tone in the feedback, and let me know if there's anything else you
need answered!
Mike