So did I. I then requested a refund in April, which they approved, but asked me to wait until shipping started.
In August, after shipping had started, they said there would be no refunds.
Yet somehow we customers are to blame for keeping them busy with our complaints and making their sensitive engineers cry with our criticism.
Please, please report your case to the Hong Kong police, using the above link. Then the police will have one more complaint on top of the pile of others. And they will act on them.
Do it soon, before BA deletes another 50 pages of posts from this thread again.
Topic: Black Arrow 28nm 100Ghash Bitcoin ASIC from $0.49/GH/s - page 27. (Read 787059 times)
I know there is no point, and frankly, I have already said good bye to the money for my X3. But at least, they will have one more refund request amongst pile of others.
Just for the record, I placed my order in November 2013.
Just for the record, I placed my order in November 2013.
Hi Guys,
I am sure that this has been answered before, but can anyone direct me to the correct way of requesting refund.
Is the email a preferred way of communication?
Thanks
There's absolutely no point in requesting a refund. They are not issuing any refunds - not even to the people they promised to refund in April and May.I am sure that this has been answered before, but can anyone direct me to the correct way of requesting refund.
Is the email a preferred way of communication?
Thanks
But if you must, log on to their site with your login credentials, then click "Support" and submit a ticket. You should receive a denial of your request fairly quickly.
Hi Guys,
I am sure that this has been answered before, but can anyone direct me to the correct way of requesting refund.
Is the email a preferred way of communication?
Thanks
I am sure that this has been answered before, but can anyone direct me to the correct way of requesting refund.
Is the email a preferred way of communication?
Thanks
Quote
Truth_Seeker, on 24 Sept 2014 - 7:20 PM, said:
I suggest everyone makes a police report ASAP.
Links:
Hong Kong police cyber crime department because their corps are in Hong Kong
https://secure1.info.gov.hk/police/eforms/report_cyber_crime_en.php
If you paid to a UK bank account, report it to UK Action Fraud
http://www.actionfraud.police.uk/
The names you should mention in this case are Daniel Andronic -> Facebook page -> https://www.facebook.com/daniel.andronic.77
The bank information of black arrow is as follows:
Beneficiary company name: Destino LIMITED
Beneficiary company address: Edwards Place, 240 Kings Road, Reading, RG1 4NY, United Kingdom
Message to beneficiary: >>> fill in here your order number. For exampleOrder #3333 <<<
Beneficiary bank name: Metro Bank
Beneficiary bank address: 201 Broad Street Mall, Reading, RG 1 7QA, United Kingdom
Beneficiary country: United Kingdom
Swift code: MYMBGB2LXXX
Please select your preferred currency on our website in order to obtain the total amount of your order and pay to one of these accounts:
EUR Account Number: 13633018, Sort Code: 23-05-80, IBAN:GB31MYMB23058013633018
USD Account number: 13633045, Sort Code: 23-05-80, IBAN:GB78MYMB23058013633045
GBP Account Number: 13631317, Sort Code: 23-05-80, IBAN:GB77MYMB23058013631317
I suggest everyone do this before they delete my post because this forum is owned by them!
[/quote]I suggest everyone makes a police report ASAP.
Links:
Hong Kong police cyber crime department because their corps are in Hong Kong
https://secure1.info.gov.hk/police/eforms/report_cyber_crime_en.php
If you paid to a UK bank account, report it to UK Action Fraud
http://www.actionfraud.police.uk/
The names you should mention in this case are Daniel Andronic -> Facebook page -> https://www.facebook.com/daniel.andronic.77
The bank information of black arrow is as follows:
Beneficiary company name: Destino LIMITED
Beneficiary company address: Edwards Place, 240 Kings Road, Reading, RG1 4NY, United Kingdom
Message to beneficiary: >>> fill in here your order number. For exampleOrder #3333 <<<
Beneficiary bank name: Metro Bank
Beneficiary bank address: 201 Broad Street Mall, Reading, RG 1 7QA, United Kingdom
Beneficiary country: United Kingdom
Swift code: MYMBGB2LXXX
Please select your preferred currency on our website in order to obtain the total amount of your order and pay to one of these accounts:
EUR Account Number: 13633018, Sort Code: 23-05-80, IBAN:GB31MYMB23058013633018
USD Account number: 13633045, Sort Code: 23-05-80, IBAN:GB78MYMB23058013633045
GBP Account Number: 13631317, Sort Code: 23-05-80, IBAN:GB77MYMB23058013631317
I suggest everyone do this before they delete my post because this forum is owned by them!
The Hong Kong police are already investigating, but the more reports against BA, the better.
Report them now before they send you a worthless (or even dangerous) miner and then claim you gifted it to them if you refuse delivery.
They even sent me a mail asking for feedback for the refund that wasn't done.
I submitted a refund in may and still didn't received my money for the X-3 payment. Who else is in the same situation? Because I want to contact a lawyer if they do not send my money back, this is unacceptable
I've been speaking with a lawyer and he will be confirming this today but he is 99% sure I can take Minersource to my local small claims court. If so I will be filing suit in the next few days. Others may want to look into that route as well!
Got my X1's yesterday. All set up and running...so far so good. Quick question for anyone who ordered from Minersource. When I was setting up my pools I noticed that Minersource had been testing my miners on BTC Guild. So just wondering how long they were mining before they got shipped out.
24-48 hours, depending on if the unit was up to speed possibly longer (24 hours to keep / hold 100gh/s)Hello Thomas,
How about my refund that was promised to me two times by Dan Murtha and someone else from Minersource months ago? Why did Minersource still ship the miners 11 months after payment even though my order was cancelled?
My order is just 2 X1's all I want is my money back, if they were delivered in February/March as communicated it would be fine but more then 6 months late ?? You of all people would know it will never ROI.
As I said, Minersource promised me a refund and the product was cancelled. Consumer laws state I should get a refund within 7 days, I've waited several months now. Please send me a refund!
I assumed server PSU, they didn't say that, but since they specifically said HP, I assumed they meant some sort of HP Server PSU and not a standard ATX. So that may be my fault there. It may very well be an ATX adapter. I'll ask for clarification.
I've suggested various things that most people voice here. Refunds, Compensation, Alternatives, etc. If I get any news I'll let you know.
I've suggested various things that most people voice here. Refunds, Compensation, Alternatives, etc. If I get any news I'll let you know.
This actually makes a good bit of sense. Minersource sells HP, Dell, Delta etc Server PSUs. Their HP and Delta models are both 1000W+ PSUs (don't remember exactly what wattages). The issue here is that ATX PSUs capable of supplying the ~1200 watts (on the 12V rail alone, so think 1500W ATX PSU) each X3 unit requires could cost upwards of 300 USD. The ~1200W HP server PSU on the other hand is sub-100 USD. And can be sourced in bulk easier than consumer ATX PSUs. That's my guess anyway. The only issue I see here is the fact that high wattage server PSUs typically require 208-240V to run at full capacity. A lot of US customers (like myself) only have easy access to 110-120V circuits.
I assumed server PSU, they didn't say that, but since they specifically said HP, I assumed they meant some sort of HP Server PSU and not a standard ATX. So that may be my fault there. It may very well be an ATX adapter. I'll ask for clarification.
I've suggested various things that most people voice here. Refunds, Compensation, Alternatives, etc. If I get any news I'll let you know.
So are you the chosen one now, through whom BA deigns to communicate with the great unwashed masses?I've suggested various things that most people voice here. Refunds, Compensation, Alternatives, etc. If I get any news I'll let you know.
I'm not trying to rag on you - I would just like to understand the situation. Have the feelings of the sensitive BA engineers now been so indelibly harmed that they no longer have the ability to communicate with us directly?
What about refunds? Are they going to finally provide them to the people they promised them to in April/May?
I assumed server PSU, they didn't say that, but since they specifically said HP, I assumed they meant some sort of HP Server PSU and not a standard ATX. So that may be my fault there. It may very well be an ATX adapter. I'll ask for clarification.
I've suggested various things that most people voice here. Refunds, Compensation, Alternatives, etc. If I get any news I'll let you know.
I've suggested various things that most people voice here. Refunds, Compensation, Alternatives, etc. If I get any news I'll let you know.
I believe that we have already informed our customers of this: We are currently waiting for CE to check the X3. Until completed, no shipment can be made.
We would like to ask forum users to stop flooding the thread with obscene messages.
Thank you for your patience.
We would like to ask forum users to stop flooding the thread with obscene messages.
Thank you for your patience.
What about CE certification for the rest of the machine? The one YOU produced?
Anonymous, but already being blamed (indirectly) in case things yet again fail to go according to plan:
Source
Quote
tempestb, on 05 Oct 2014 - 5:05 PM, said:
Since Jumbly asked, I've gotten further information about the PSU situation and how it's being handled that I'm able to share.
1. The PSU company has agreed to assume full responsibility for the bad PSU's
2. Black Arrow tried to convince them to send everyone a replacement, but they are not really wanting to do that.
3. The problem is that the PSU company already produced all the units. They don't really want to take them all back and repair them. So they are now saying, they want to manufacture a new model with a new board, but Black Arrow thinks this will take too long. So far, the PSU company has not said how long this will take.
4. Black Arrow is working in the meantime on an adapter that people can use with an HP Server PSU instead if it takes the PSU company too long.
5. Black Arrow has been told by their new manufacturers that all of the X3's will be produced before the end of October. Note, this is what their manufacturer has told them. It is not a promise that BA is making about it. By then, either the PSU situation will be handled, or the adapter will be completed.
Since Jumbly asked, I've gotten further information about the PSU situation and how it's being handled that I'm able to share.
1. The PSU company has agreed to assume full responsibility for the bad PSU's
2. Black Arrow tried to convince them to send everyone a replacement, but they are not really wanting to do that.
3. The problem is that the PSU company already produced all the units. They don't really want to take them all back and repair them. So they are now saying, they want to manufacture a new model with a new board, but Black Arrow thinks this will take too long. So far, the PSU company has not said how long this will take.
4. Black Arrow is working in the meantime on an adapter that people can use with an HP Server PSU instead if it takes the PSU company too long.
5. Black Arrow has been told by their new manufacturers that all of the X3's will be produced before the end of October. Note, this is what their manufacturer has told them. It is not a promise that BA is making about it. By then, either the PSU situation will be handled, or the adapter will be completed.
Source
Why on earth would they do a "HP Server PSU" adapter....!? seriously BA.. get your head through this and do a standard ATX adaptor.. anything else would be completely insane.. You would then be forcing people to either hack something themself or go spend even more money than they have already..
Anonymous, but already being blamed (indirectly) in case things yet again fail to go according to plan:
Source
Quote
tempestb, on 05 Oct 2014 - 5:05 PM, said:
Since Jumbly asked, I've gotten further information about the PSU situation and how it's being handled that I'm able to share.
1. The PSU company has agreed to assume full responsibility for the bad PSU's
2. Black Arrow tried to convince them to send everyone a replacement, but they are not really wanting to do that.
3. The problem is that the PSU company already produced all the units. They don't really want to take them all back and repair them. So they are now saying, they want to manufacture a new model with a new board, but Black Arrow thinks this will take too long. So far, the PSU company has not said how long this will take.
4. Black Arrow is working in the meantime on an adapter that people can use with an HP Server PSU instead if it takes the PSU company too long.
5. Black Arrow has been told by their new manufacturers that all of the X3's will be produced before the end of October. Note, this is what their manufacturer has told them. It is not a promise that BA is making about it. By then, either the PSU situation will be handled, or the adapter will be completed.
Since Jumbly asked, I've gotten further information about the PSU situation and how it's being handled that I'm able to share.
1. The PSU company has agreed to assume full responsibility for the bad PSU's
2. Black Arrow tried to convince them to send everyone a replacement, but they are not really wanting to do that.
3. The problem is that the PSU company already produced all the units. They don't really want to take them all back and repair them. So they are now saying, they want to manufacture a new model with a new board, but Black Arrow thinks this will take too long. So far, the PSU company has not said how long this will take.
4. Black Arrow is working in the meantime on an adapter that people can use with an HP Server PSU instead if it takes the PSU company too long.
5. Black Arrow has been told by their new manufacturers that all of the X3's will be produced before the end of October. Note, this is what their manufacturer has told them. It is not a promise that BA is making about it. By then, either the PSU situation will be handled, or the adapter will be completed.
Source
50% Chance it is real.
50% Chance it will be used as the reason for their upcoming production delays.
https://bitcointalksearch.org/topic/proposing-new-feature-in-bitcoin-protocol-to-reduce-the-number-of-thefts-800660
Srsly?50% Chance it will be used as the reason for their upcoming production delays.
https://bitcointalksearch.org/topic/proposing-new-feature-in-bitcoin-protocol-to-reduce-the-number-of-thefts-800660
More like 5% chance it is real. They now claim all X3s will be produced and shipped by the end of October. Call me crazy, but I'm sure I've heard that song before.
Which third party manufacturer will they blame the delays or recalls on this time?
Don't hold your breath, they always find an excuse. (They just had bitcoin "stolen")
stolen? how did that happen?
50% Chance it is real.
50% Chance it will be used as the reason for their upcoming production delays.
https://bitcointalksearch.org/topic/proposing-new-feature-in-bitcoin-protocol-to-reduce-the-number-of-thefts-800660
More like 5% chance it is real. They now claim all X3s will be produced and shipped by the end of October. Call me crazy, but I'm sure I've heard that song before.
Don't hold your breath, they always find an excuse. (They just had bitcoin "stolen")
stolen? how did that happen?
50% Chance it is real.
50% Chance it will be used as the reason for their upcoming production delays.
https://bitcointalksearch.org/topic/proposing-new-feature-in-bitcoin-protocol-to-reduce-the-number-of-thefts-800660
Still nothing from ba...not even a reply in support email. 
What is the ticket number?
I would like an update on the $12,062.30 order I placed in mid December 2013. I have requested multiple refunds, you informed me to send you my wallet and you would refund in BTC. You then told me my device was being shipped soon and recanted that option. This was over 2 months ago.
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