Topic: BTC-E.com exchange Bitcoin, Litecoin, Namecoin <-> USD\BTC (fee 0.2%) - page 11. (Read 264920 times)

EXACTLY!!!


REAL BTC-e SUPPORT NEEDS TO SORT THIS MESS OUT!!!

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That is really unbelievable! WTF is going on here???

Did you (or anyone else reading this) ever do another wire transfer with them again? If so, was it painless the second time around?

I did actually open a ticket with my I.D's for verification but the support staff that answered (quite promptly too) said I do not need to have them verified until I need to have them verified...lol

Update: December 13, 2013 Funds credited to my account, thank you

SEPA will take around 5-10 days... nothing to worry about!
I hope you have verified your account before sending money... it will take a lot of effort and time to get that part done. You can't withdraw anything without account verification

Hello BTC-e,

I have recently transferred some EUR to my btc-e account using SEPA, the money had left my account on December 10 and I am hoping to use this money A.S.A.P. I believe I have done everything correctly, I would greatly appreciate it if someone could help speed up the process, my ticket # is LNZ-790-51117.

Thank you.

To be honest, btc-e.support sped up the process for me on skype after I sent mass amounts of messages to their support ticket team and skype as well. The skype support did not answer for most of the time but when they did they asked for my support ticket ID and fixed it (this was about a month ago). To clarify, they did NOT ask for email password just ticket ID. The support team that I contacted asked for me to upload the bank swift document/receipt for proof of wire transfer

Don't talk bullshit my friend... this was your post a few days ago. I'm not surprised if you are the scammer!

if not this time than on some other time, someone will give you a painful lesson of IT security. Support should not even ask for your btce password, but private email password...

I have provided information including image transfer information email address and password. He asked to wait about 1 hour. I am very worried now. hopes will resolve and return my email soon.

I see no reason why they would need your password and I would never provide a password over Skype to anyone, even if i knew 100% for sure they are who they say they are.

After two days finally btc-e.support is on-line @ Skype with a reply message.
btc-e.support @ Thailand asks for your email password why on earth do you need my email password? Give me one reason??
This is definitely a scam help-desk!

They ask 10 times to provide information... no proper English sentence at all... seems that they don't understand any reply.

But... I got some reply on my last ticket, it says that my documents were accepted but I need to wait another 5 days so the financial department can verify the documents.
are you kidding me? another 5 days?

Well at least their costumer service seems alive again... I'll keep this updated!

How long are we supposed to wait for 'confirmation e-mails?

i waited over a week and in the end cancelled the withdrawal.

now the second attempt at withdrawing 1.1 XPM is similarly held up with 'A letter with further instructions sent to your email'


AND NO MAIL.....


Support tickets are now replied automatically explaining that CONFIRMED email is NOT CONFIRMED & to 'check spam folder' for non existent confirmation mail!


This is beginning to seem like a wild goose chase!


btc-e.support (thailand) on skype is more interested in gaining private email addresses and or phone numbers than getting this confirmation mail sent.


[21:08:46] b: Hi btc-e_support, I'd like to add you as a contact. b
[21:09:09] *** btc-e.support has shared contact details with b. ***
[21:09:44] b: hello. are you able to help with withdrawal issues?
[21:11:04] btc-e.support: your problem
[21:11:20] b: no confirmation email - i have tried many times
[21:11:38] btc-e.support: Send me the following information:
Your problem:
ID btc-e
email:
Email Password:
Ticket number:
Your country:
Account Transfer time:
Bank name:
Transfer amount:
Customer segment our review and resolve help you.
[21:12:27] b: no bank, only withdraw cryptocoins - why would you need my email password?
[21:13:28] btc-e.support: It is required of Direct Support.
[21:14:27] b: required for what purpose?
[21:15:18] btc-e.support: So that we can prove accurate account is yours.
[21:16:06] b: my btc-e ID is edgar. My problem is no confirmation email is arrived. all i require is an confirmation email, are you able to provide this?
[21:16:16] btc-e.support: After verifying correct. We will solve your problem.
[21:16:58] b: you do not need my email password to solve this problem. you already have my email address.
[21:17:01] btc-e.support: Please note the information we request.
[21:18:18] btc-e.support: What your email data. Can change to another email.
[21:19:27] b: why do i need to chnage email? the support mails arrive ok, why not the withdraw confirmation mail?
[21:20:58] btc-e.support: Please help us validate it. Then we can solve new problems collecting your question.
[21:21:38] b: that makes no sense. if support emails arrive, why do confirmation mails not arrive?
[21:23:09] btc-e.support: we are investigating these accounts having some doubts.
[21:23:35] b: which accounts? i have only 1 account.
[21:25:09] btc-e.support: Therefore verification requests. Please provide full information if you want to solve problems early.
[21:26:33] b: my email password is not of any legitimate use to you. you have my email address, you have my account name.
[21:27:38] btc-e.support: ok you can wait if you do not wish to provide information
[21:27:48] b: wait until what?
[21:28:19] b: i have been waiting since 2nd december
[21:28:40] btc-e.support: I am solely responsible for the information requested. The certification and solve problems are caused by customer segment.
[21:29:07] b: my email is confirmed on the site
[21:29:20] b: what else could be a problem?
[21:31:04] btc-e.support: It is asking customers and department management.
[21:32:04] b: all i want is the confirmation email sent, are you able to provide this witout my private email password?
[21:32:36] btc-e.support: You could offer to resolve them or wait.
[21:32:58] b: resolve what?

wait for what?
[21:33:10] btc-e.support: I am not responsible for this problem is the customer segment
[21:33:33] b: can u provide their details that i might contact them directly
[21:34:34] btc-e.support: There is only 1 recruit support in skype
[21:35:08] btc-e.support: You can expect after your account is verified.
[21:35:27] btc-e.support: Can a few weeks
[21:36:19] b: im afraid i do not understand what you are saying. my account is confirmed since months. i have not had this problem before. and it seems i am not the only person with the same concern
[21:36:40] b: why would any email take a few weeks?
[21:37:51] btc-e.support: there are many accounts as you have a situation
[21:38:07] b: yes. but my E-Mail: (confirmed)
[21:38:16] btc-e.support: and we need time to solve it.
[21:38:19] b: so why the hold up now?
[21:38:51] btc-e.support: where you come from.
[21:39:47] b: Europe. does this help with sending a confirmation email?
[21:40:47] btc-e.support: if you want fast processor Can our headquarters in Russia
[21:41:14] b: email? telephone? visit?
[21:42:07] btc-e.support: to meet in the center and provides general information
[21:42:38] b: general information will never include private password/s
[21:43:14] b: how to contact 'head' office?
[21:43:23] btc-e.support: We ask that all information I have told you
[21:44:09] btc-e.support: wait. Give us your phone number.
[21:44:38] btc-e.support: customer segment will contact you and provide time and location
[21:44:45] b: i dont think you are the right person to help me
[21:45:35] btc-e.support: parts our customers will help you

unimpressed doesn't come close!

That is why they ask you to prove you are the account holder by submitting valid ID and proof of address. In case there is a chargeback they are able to prove the user submitted ID connected to the owner of the bank account. Or you thought they put money holds just to piss people off?

i just want to point out that this is a way to scam exchanges, send wire buy bitcoin cancel the deposits and get "free" bitcoins

I will update my story too.

I sent money to BTC-E on 7th of November. After many tickets without any kind of reply I called my bank. My bank contacted Deutsche Bank and they confirmed Mayzus received the money on the 11th of November!

Since BTC-E's inexistent customer service, my bank (Swedish) has ordered an annulation of the transaction. At this moment in time I am proud of a functioning banking system because if I were to depend on BTC-E's customer service's goodwill the chances of I seeing my money anytime soon would be close to nil.

I do want to transfer to BTC-E but the way they handle customers is appalling. This is not something recent. Flick back through the forums and see yourself.

Well, it seems that reporting my issue here on this forum was the best idea. Just a day after posting here my hold was finally released!

This is something of a relief to see that you are concerned about your image(at least in the media), however it does not explain why the communication has not been better to your customers!!! You could explain, right on your website what is going on(something to the effect of..."please be patient, etc, we are backlogged because of a),b),c)...") What is so hard about that?...Yes its understandable that you want to remain anonymous with the way Bitcoin is going to affect the WORLD financial system...But why the mixed messages and lack of appropriate communication on your own website regarding deposits and Money holds?? If you make a hidden statement that you don't accept US bank transfers, but yet provide wiring instructions for international wires...AND then don't communicate or respond to support tickets when people send you the money just because you are backlogged, how is it supposed to look?? People are posting on this web forum about taking legal action on this issue against you just because you haven't made some simple communication to your own loyal customers.
Why would you want to attract this kind of negative attention???!!! This is exactly the kind of thing that governments will use against you to try to shut down your site (..so they can get rid of the BITCOIN threat once and for all). Bank of America has already prepared their first official document about the Bitcoin, has anyone seen it?? http://cryptome.org/2013/12/boa-bitcoin.pdf ... Do they see it as a threat to our financial system? Of course they do!)
Why do people have to yell and scream and report you to their own government agencies that you have stolen their money before you take action to alert your customers honestly that you are having an issue with being overloaded? SO hard? Or is something else going on here?

Please reply to our support tickets and credit/release our funds!!...
Support ticket #RVD-212-77815, #MSV-307-47743 (2 separate accounts)

Dear lord, Do not do a wire transfer!! See above posts

But the problem is they are not communicating properly, or responding to support tickets!