BTC-E.com exchange Bitcoin, Litecoin, Namecoin <-> USD\BTC (fee 0.2%) - page 6.

feebs

member

Activity: 78

Merit: 10

Quote from: feebs on January 02, 2014, 12:46:11 PM

mr. btc-e,

i use your option to deposit via okpay, that was more than 50 days ago, sent a wire transfer to them for $2000, all i got from them are messages saying something like this "our finance department is checking some sort of issue..." to this day nothing, i sent them countless messages and they only gave me the same response, i plan to deposit this money to btce but now its stuck in this okpay scammer company you introduced to me -- WHY YOU DO THIS!!!! WHY!!!!!! YOU INTRODUCE SCAMMER COMPANY OKPAY TO INNOCENT PEOPLE WHO WANT TO MAKE MONEY IN BITCOIN TRADING USING BTCE WHY SCAMMER COMPANY OKPAY THERE IN OPTION TO DEPOSIT!!!!

btc-e do i need to color this red? read it already

MoneyGod

sr. member

Activity: 406

Merit: 250

Quote from: saif92 on January 05, 2014, 08:58:50 AM

Quote from: MusX on January 04, 2014, 05:43:23 PM

Quote from: Valerian77 on January 04, 2014, 05:25:18 PM

Quote

Please note that the ticket will automatically be closed within 1 hours if we don't hear back.

Maybe BTC-e support drinks too much Grin

It's funny cause I just thought the same thing

They want to close ticket in one hour of not hearing back from you? It looks like kind of joke.

Quote from: Valerian77 on January 04, 2014, 05:25:18 PM

Is anybody here who can give me an advice what to do ?

Keep asking here? I don't think there is any other better way. And of course do not make the same mistake again.
btc-e is good but not for fiat and not in support.

any suggestion is there only problem with bank transfer or perfect money and web money also have same problem

yes there is no problem transferring with these methods mostly its happen to bank transfer

Valerian77

sr. member

Activity: 437

Merit: 255

Quote from: saif92 on January 05, 2014, 08:58:50 AM

any suggestion is there only problem with bank transfer or perfect money and web money also have same problem

it is only for bank transfer of fiat money

Meanwhile the support send me a short reply:

Quote from: support Fin

we don't got such transfer
ask your bank to do investigation

Even I am nearly sure that my bank transfer was 100% correct I requested my bank to investigate (another 50 to 60 EUR charge).

I will keep you up-to-date on what is going on in this case.
Thank you for help.

saif92

sr. member

Activity: 392

Merit: 250

Quote from: MusX on January 04, 2014, 05:43:23 PM

Quote from: Valerian77 on January 04, 2014, 05:25:18 PM

Quote

Please note that the ticket will automatically be closed within 1 hours if we don't hear back.

Maybe BTC-e support drinks too much Grin

It's funny cause I just thought the same thing

They want to close ticket in one hour of not hearing back from you? It looks like kind of joke.

Quote from: Valerian77 on January 04, 2014, 05:25:18 PM

Is anybody here who can give me an advice what to do ?

Keep asking here? I don't think there is any other better way. And of course do not make the same mistake again.
btc-e is good but not for fiat and not in support.

any suggestion is there only problem with bank transfer or perfect money and web money also have same problem

MusX

full member

Activity: 175

Merit: 100

Quote from: Valerian77 on January 04, 2014, 05:25:18 PM

Quote

Please note that the ticket will automatically be closed within 1 hours if we don't hear back.

Maybe BTC-e support drinks too much Grin

It's funny cause I just thought the same thing

They want to close ticket in one hour of not hearing back from you? It looks like kind of joke.

Quote from: Valerian77 on January 04, 2014, 05:25:18 PM

Is anybody here who can give me an advice what to do ?

Keep asking here? I don't think there is any other better way. And of course do not make the same mistake again.
btc-e is good but not for fiat and not in support.

Valerian77

sr. member

Activity: 437

Merit: 255

I transfered some money to BTC-e on Dec, 16th 2013 as SEPA transfer. I did the same transfer with a lower sum before.

Up to now the money is not shown in my BTC-e account.

On Dec, 23rd 2013 I created ticket WXJ-614-36955. But BTC-e support has not replied so far.

On Dec, 30 2013 I got this mail:

Quote

This message concerns your ticket #WXJ-614-36955. We have not heard back from you in 168 hours and would like to know if you consider this issue to be resolved. If you have any further questions, simply respond to this email.

Ticket ID: WXJ-614-36955
Subject: recent money funding does not appear
Department: SEPA
Type: Issue
Status: Open
Priority: Critical

Please note that the ticket will automatically be closed within 1 hours if we don't hear back. You can check the status of or reply to this ticket online at: https://hdbtce.kayako.com/Tickets/Ticket/View/WXJ-XXX-XXXXX

Maybe BTC-e support drinks too much Grin

Basically it means they take my money, do not reply to my complain and finally state that I would not care for Huh

For sure I kept the ticket open and if I go to the ticketing system it is still there.

On Jan, 2nd 2014 I replied additionally by email:

Quote

To: BTC-e support <[email protected]>

Dear BTC-e support,

I would be very pleased if you could process this ticket
since I loose money if you don't.

Regards
...

But they keep quiet. No answer no reply.

Is anybody here who can give me an advice what to do ?

edgar

legendary

Activity: 1848

Merit: 1001

over 1 month after starting the dispute, the 330 hour money hold has expired.

i've attempted to withdraw a small amount initially

No tx numbers were issued...

Only 'Зaявкa ycпeшнo пoдтвepждeнa' which translates to 'application successfully validated'

EDIT - All funds now withdrawn from BTCe!!

My advice to guys struggling with 'support' is to use large red bold font and post on as many of these threads as needed until you get a decent reply.

bitcointalk.org/index.php?topic=170216

bitcointalk.org/index.php?topic=334039

bitcointalk.org/index.php?topic=366785

bitcointalk.org/index.php?topic=144281

bitcointalk.org/index.php?topic=367671

bitcointalk.org/index.php?topic=347946

bitcointalk.org/index.php?topic=351118

bitcointalk.org/index.php?topic=29698

bitcointalk.org/index.php?topic=40889

Aureuis

newbie

Activity: 5

Merit: 0

Dear btc-e.com,

You have withdrawn USD from my account: FFC ACC.9311.23440 ACC ID S375879E on the 31st of December, 2013. This was done even though I only had a 0.0121 USD balance at the time!

This has been without my approval. Currently, my USD balance is negative.

Please return my USD balance to it's original level.

I have opened four service tickets which have been grouped together into one ticket :#MIB-593-41433. No one has replied.

My first funds arrived to my btc-e account on 27th of December and so I do/did not have the right to withdraw coins or fiat for one month. My bank did not request a refund and has not received any money => the withdrawal must have been done by btc-e.

Please fix this problem as soon as possible or at least communicate with me.

Thank you very much!

myself

legendary

Activity: 938

Merit: 1000

chaos is fun...…damental :)

hey btc-e can you add EURUSD to mt4 ?

feebs

member

Activity: 78

Merit: 10

mr. btc-e,

i use your option to deposit via okpay, that was more than 50 days ago, sent a wire transfer to them for $2000, all i got from them are messages saying something like this "our finance department is checking some sort of issue..." to this day nothing, i sent them countless messages and they only gave me the same response, i plan to deposit this money to btce but now its stuck in this okpay scammer company you introduced to me -- WHY YOU DO THIS!!!! WHY!!!!!! YOU INTRODUCE SCAMMER COMPANY OKPAY TO INNOCENT PEOPLE WHO WANT TO MAKE MONEY IN BITCOIN TRADING USING BTCE WHY SCAMMER COMPANY OKPAY THERE IN OPTION TO DEPOSIT!!!!

strawie

full member

Activity: 141

Merit: 100

I was about to get some btc up there and start selling them. Luckily I've read through all that. Also the sepa withdrawal is a rip off. They want 100€ just for processing. I know its cheap when its 10k+ but I dont think alot of people will sell btc for 10k on a regular basis.

Lizard

newbie

Activity: 32

Merit: 0

BTC-e, it's now been 2 months since I sent you GBP1500 via SEPA and surprise, surprise you still haven't credited it to my account or even responded to my support tickets.

After all this has come to light I don't know why people still vouch for BTC-e and continue to use them, surely we should all be boycotting them until they pay up? BTC-e is just a dirty stain on Bitcoin's name.

ct547018166

newbie

Activity: 3

Merit: 0

26.12.13 14:47:31 I withdrawal 1671 USD to my okpay.

"#243032460 -1671 USD Withdrawal 1671 USD (-0%) To wallet (OKpay) "

27.12.13 09:00 I receive a notification .

"Your withdrawal #243032460 (1671 USD) successfully processed.”

BUT funds do not appear in my okpay account.
View Ticket: #QMZ-609-30397

Please help me.

2013-01-02Money back.... Grin

jebluk

newbie

Activity: 10

Merit: 0

Must be carefull to trade again with BTC-e.com

edgar

legendary

Activity: 1848

Merit: 1001

Quote from: Markos on December 31, 2013, 02:32:51 AM

50 000 FTC withdrawal 25.12.13 21:28

Feathercoin address was entered properly and transaction is finished in history on site exchange, but the money hasn't arrived

Ticket #JQE-559-47973

After several days and two messages, no response from btc-e Sad

Dont lose heart markos, ive been trying to get coins out since 30th November!!

only 102 hrs left until i'm allowed to try & withdraw again!!!

Markos

member

Activity: 108

Merit: 10

50 000 FTC withdrawal 25.12.13 21:28

Feathercoin address was entered properly and transaction is finished in history on site exchange, but the money hasn't arrived

Ticket #JQE-559-47973

After several days and two messages, no response from btc-e Sad

UPDATE 1.01.2014 - thanks btc-e! Problem is solved, Feathercoins are in my pocket already Happy New Year 2014

MrWr1TeR

newbie

Activity: 28

Merit: 0

Quote from: ?? on ??

All my problems are resolved by admin via skype: btc-e.support from Thailand.
Recently he's not online skype often. Huh

No he doesn't solve any problem this is a scam he askes privat info and does NOT work for BTC-e.

bank24h.vn: I will report you now for scam (or at least direct people to scammers)

edgar

legendary

Activity: 1848

Merit: 1001

Quote from: ?? on ??

All my problems are resolved by admin via skype: btc-e.support from Thailand.
Recently he's not online skype often. Huh

Dont trust that guy!! He insisted on needing sensitive information...

Its hard to know what to do when getting support is so awkward here!

-Support S <[email protected]> 1:20 PM (47 minutes ago)
Hello
When you change the email withdrawal will be blocked for two weeks.

In contradiction of what is stated on the site and in the replies.

Money hold. 125 hours left from 2 weeks!!!

Why do I see such error? Hold is used in the following cases:

Changing/resetting the password, changing of the e-mail. For the purpose of security. Hold up to 3 days. It cannot be removed.

3rd, 4th, 5th time......!!!WHY 14 days when 3 days is stated!!![/b]

pyrofade

member

Activity: 97

Merit: 10

Thanks BTC-E for providing and maintaining a solid exchange!

jebluk

newbie

Activity: 10

Merit: 0

You have 24 hours trading system and instant deposit, but when we make withdrawal, it's so difficult to us and we make ticket id, but you're so slow to respon and not yet come our withrawal ..... explain it to your member!

Topic: BTC-E.com exchange Bitcoin, Litecoin, Namecoin <-> USD\BTC (fee 0.2%) - page 6. (Read 264920 times)