Topic: BTC-E.com exchange Bitcoin, Litecoin, Namecoin <-> USD\BTC (fee 0.2%) - page 9. (Read 264892 times)

Hi btc-e, I'm having this money hold problem. Please help me to solve. It's very important to me. My ticket id: #XHW-821-50455

THANK YOU VERY MUCH!!!!

Please help - I cannot withdraw funds from MT4. Closed trades 1 hour ago. 100% Free Margin. Web site says:  "Insufficient funds". I did restart everything, and hit refresh multiple times.


HELP!!!

Ticket ID: YGR-192-28782

Why are you ignoring me? Please, I am begging you to help me. I have children to feed.

My €1500 SEPA transfer has been missing for 28 days! BTC-e is not replying to me!

My thread: https://bitcointalksearch.org/topic/btc-e-scammed-me-for-1500-sepa-transfer-366359

Payment details:

My BTC-e username: Banaan

Amount(euro) 1.500,00
Date 20-11-2013
Sent to:Mayzus Financial Services L
td
Description:Deposit to the btc-
e.com username 'Banaan'.
Reference:FFC ACC.9311.23733 ACC I
D S59357E
IBAN:CZ2208000000000005543282

From account: NL78INGB0008701456

Ticket ID: #RFH-958-18692

Screenshot:

http://gyazo.com/2b665656d292bcf9716b5048414bb144.png

Thank you for the fast reply. I had a question first about the "money hold" message and that's why I have not included the documents in the old ticket yet. Now I have attached the documents in a new ticket, because I don't know how to attach the documents in the old ticket.

No need to send email, you were asked to attach in the ticket.

You do not have sent all the documents.
You twice been duplicated information, what documents are needed and what res quality

-------------------------------------------------
Everyone who is experiencing problems with BTC-e:
-------------------------------------------------

Yet another week has passed with the same stuff
going on.
They are selectively scamming,
not everyone who sends money gets:
the run-around,
the requests for validation docs and SWIFT records,
and closed or dropped unresolved support tickets,
locked accounts for no reasonable cause and
money on hold.

**work to LOWER their trust.**

These BTC-e guys seem to be running a semi-Ponzi with our money.
Which might explain their consistently low prices-
the price discrepancy is the hook to lure new money.

Read the last few pages of posts here, you will likely see some familiar stories:

https://bitcointalk.org/index.php?topic=40889.0;all
and, here:
https://bitcointalk.org/index.php?topic=347946.0;all
and here:
https://bitcointalk.org/index.php?topic=351118.0;all

and probably many more places, like here:
http://www.coindesk.com/btc-e-exchange-banking-issues/

and on reddit.

When you come to a point where you feel they have screwed you around enough,
help the rest of us who share OR HAVE SHARED your fate to warn others.

https://bitcointalk.org/index.php?action=trust;u=33012

Enter details, timespans since you initially sent your money or
had your account locked for no good reason etc.,
amounts, how you are being treated.

You may note that their trust level resides in negative numbers and is RED.
WE are the reason for that. INCREASE THE DISTRUST.

Then go drop an email to news at coindesk and genesis block and any other online
crypto-newsline you like to read. BTC-e support began to respond when
coindesk published a story about them... yet still it goes on.

Lowering their trust rating here may well warn others NOT to deposit
with them. Perhaps the reduction of new money coming in will allow them to
spend some time TREATING THEIR EXISTING CUSTOMERS PROPERLY...and raise
their pricing in line w/ the other exchanges.

They will likely credit you, EVENTUALLY. Took 28 days for me,
during which I got to entirely miss the bubble we are leaving.

After they have used your money to keep prices artificially low
and made money off of your money for a while, they will move on
to the next batch of people
When and if they do right by you, revisit these forums to post a comment
now and then re: how things were resolved.
Don't just drop communication because YOU GOT YOUR situation ironed out after a month,
help the newer people understand what is going on.

Ultimately, we don't want BTC-e to close, we want these guys to run a clean exchange
and lowering their reputation seems to be the only way we can have an effect on them.
They provide a useful service, but other exchanges are springing up many countries.
If BTC-e cannot figure out how to run a completely reputable operation they
will soon be replaced. And you really don't want to be around if they abscond,
they work damn hard at anonymity.
And at consistently screwing a certain shifting percentage of users.

Dear BTC-E.com,

I deposited several times significant amount via SEPA. After several days, the money was successfully credited on my account. Everything worked fine.

BUT: The current money hold is in for more than 20 days for withdrawls - all dokuments have been provided as requested, but no reaction by your btc-e-support.

Could you please have a look at the following Tickets an release money hold:
MPT-693-42579
BXQ-842-75315


Thanks!

My €1500 SEPA transfer has been missing for 28 days! BTC-e is not replying to me!

My thread: https://bitcointalksearch.org/topic/btc-e-scammed-me-for-1500-sepa-transfer-366359

Payment details:

My BTC-e username: Banaan

Amount(euro) 1.500,00
Date 20-11-2013
Sent to:Mayzus Financial Services L
td
Description:Deposit to the btc-
e.com username 'Banaan'.
Reference:FFC ACC.9311.23733 ACC I
D S59357E
IBAN:CZ2208000000000005543282

From account: NL78INGB0008701456

Ticket ID: #RFH-958-18692

Screenshot:

http://gyazo.com/2b665656d292bcf9716b5048414bb144.png

MT4 server return off quotes, fix your shit btc-e

Hi btc-e,

Could you look at my ticket: ZKS-442-14968

I want to withdraw some money and coins, however I am getting the "money hold" message. I have included a copy of my ID and address document in my e-mail, but I have not got a reply yet.

normal stuff today


contact mayzus support and give the details u get from btc-e page (copy paste all the numbers and all text)

Please respond to ticket ID: TZK-301-48840

I've been waiting nearly 2 months now for your to credit my account!

thanks.

but im more concerned with the lack of congruity between posts here and 'support' mails.

i am being told to do different things by seemingly different people.

"- in what way replenished" -- I think that means "how did you deposit the money?" (bad translation from russian)

Dear btc-e,
Could you please help me with ticket LSO-509-71347 ? This is very urgent.
Thanks!

Hi btc-e,

My ticket was deleted with no answer.

New ticket is UWZ-721-29959

Thank you for your help.

Microsoft SmartScreen has blocked this message for your safety and we'll delete it after ten days.
Show content
Good afternoon,
for security purposes since 29.04.2013 you can’t change your email in your profile. The withdrawal of your funds is possible only after confirmation by email. CONFIRMATION EMAIL NEVER ARRIVED, YET THESE 'SUPPORT' MAILS MANAGE TO!
Users can’t withdraw their funds if their email isn’t confirmed. MY EMAIL WAS CONFIRMED!!!
You can confirm your email here: https://btc-e.com/profile#edit/home I WAS JUST TOLD TO CHANGE IT!!!
We strongly recommend to have your email on https://gmail.com/ with two-factor authentication.
If for some of the reasons you can’t access you email, which you pointed during the registration, it is necessary to send:
- your username and email, which are now pointed in your profile (the old email); HOW MANY MORE TIMES???
- your transaction history (at least the last three (3) transactions ); WTF?!
- in what way replenished; WTF?!
- the history of IP entries ; WTF?!
- email on which you want to change the old one (your new email). I DID NOT WANT TO CHANGE IT!!!


what is going on with you guys???

Settings are saved.
Confirm the change on your email.
E-Mail: (confirmed)


Ticket ID    #WEA-856-99513

Subject: email change   
 
email is changed as per forum post.

here is the ticket as requested.

please update as soon as possible.

AutoReply Email to ORIGINAL Email address(So why need an email change to Gmail?)

Thank you for contacting us. This is an automated response confirming the receipt of your ticket. Our team will get back to you as soon as possible. When replying, please make sure that the ticket ID is kept in the subject so that we can track your replies. The request will be processed within 72 hours.

   Ticket ID: WEA-856-99513
   Subject: email change
   Department: E-mail (Change, confirmation)
   Type: Issue
   Status: Open
   Priority: Normal

Hello btc-e,

My ticket has been opened for five days, and i have no answer.
The transfer was made two week ago.

Could you please take care of my ticket # DNQ-334-99914.

Thank you.