Topic: BTC-E.com exchange Bitcoin, Litecoin, Namecoin <-> USD\BTC (fee 0.2%) - page 5. (Read 264892 times)
January 10, 2014, 08:19:16 PM
i have the same problem. When did you send money ? i sent 30.12.2013. Btce support maybe some response because it starting to look seriusly
January 10, 2014, 06:47:58 PM
would be great if they just responded to the tickets rather than having to resort to posting here.
- I've had to resort to contacting their payment processor Mayzus financial services Ltd to try and get some clarity on what is happening with my money. What worries me is that this has never happened to me before with BTC-e and I'm concerned this is a sign of something more....
Same with me. I contacted Mayzus financial services Ltd. But they just replied that they never received my transaction which is in contradiction to my banks statement. Hope I can just order my bank to revert the payment.
January 10, 2014, 04:13:49 PM
BTC-E
I have had to setup a bitcointalk account JUST to try and get a response from you.
I have made two wire deposits that have not credited to my account.
PLEASE look at my ticket #AHJ-769-27742
You have been a great exchange up until this trouble but your customer service is very lacking
you are writing all in red hope now they response very quickly to you here I have had to setup a bitcointalk account JUST to try and get a response from you.
I have made two wire deposits that have not credited to my account.
PLEASE look at my ticket #AHJ-769-27742
You have been a great exchange up until this trouble but your customer service is very lacking
would be great if they just responded to the tickets rather than having to resort to posting here.
I totally agree. I've had to resort to contacting their payment processor Mayzus financial services Ltd to try and get some clarity on what is happening with my money. What worries me is that this has never happened to me before with BTC-e and I'm concerned this is a sign of something more....
January 10, 2014, 03:47:36 PM
Excellent comprehensive list, thank you for posting !
but he no need any good feedback need some intention from OP about his money January 10, 2014, 03:42:44 PM
Excellent comprehensive list, thank you for posting !
January 10, 2014, 02:07:33 PM
BTC-E
I have had to setup a bitcointalk account JUST to try and get a response from you.
I have made two wire deposits that have not credited to my account.
PLEASE look at my ticket #AHJ-769-27742
You have been a great exchange up until this trouble but your customer service is very lacking
you are writing all in red hope now they response very quickly to you here I have had to setup a bitcointalk account JUST to try and get a response from you.
I have made two wire deposits that have not credited to my account.
PLEASE look at my ticket #AHJ-769-27742
You have been a great exchange up until this trouble but your customer service is very lacking
would be great if they just responded to the tickets rather than having to resort to posting here.
January 10, 2014, 02:02:30 PM
BTC-E
I have had to setup a bitcointalk account JUST to try and get a response from you.
I have made two wire deposits that have not credited to my account.
PLEASE look at my ticket #AHJ-769-27742
You have been a great exchange up until this trouble but your customer service is very lacking
you are writing all in red hope now they response very quickly to you here I have had to setup a bitcointalk account JUST to try and get a response from you.
I have made two wire deposits that have not credited to my account.
PLEASE look at my ticket #AHJ-769-27742
You have been a great exchange up until this trouble but your customer service is very lacking
January 10, 2014, 01:54:13 PM
BTC-E
I have had to setup a bitcointalk account JUST to try and get a response from you.
I have made two wire deposits that have not credited to my account.
PLEASE look at my ticket #AHJ-769-27742
You have been a great exchange up until this trouble but your customer service is very lacking
I have had to setup a bitcointalk account JUST to try and get a response from you.
I have made two wire deposits that have not credited to my account.
PLEASE look at my ticket #AHJ-769-27742
You have been a great exchange up until this trouble but your customer service is very lacking
January 10, 2014, 01:02:35 PM
hey btc-e.com since I got the mt4 account i paid you a bit over 4500 USD in commissions on that account alone so is about time to cut the fees or send some hookers
I second this, especially for MT4 traders. The current fee is just too high.
January 10, 2014, 10:52:47 AM
BTC-E
I made a withdrawal via wire transfer and i am yet to receive my funds. I opened a ticket 3 days ago and you are yet to even respond. It's disappointing that every withdrawal i make needs me to open a ticket just to get my money.
GGH-187-86653
I made a withdrawal via wire transfer and i am yet to receive my funds. I opened a ticket 3 days ago and you are yet to even respond. It's disappointing that every withdrawal i make needs me to open a ticket just to get my money.
GGH-187-86653
January 10, 2014, 10:04:04 AM
hey btc-e.com since I got the mt4 account i paid you a bit over 4500 USD in commissions on that account alone so is about time to cut the fees or send some hookers
I second this, especially for MT4 traders. The current fee is just too high.
January 10, 2014, 08:42:28 AM
hey btc-e.com since I got the mt4 account i paid you a bit over 4500 USD in commissions on that account alone so is about time to cut the fees or send some hookers
I second this, especially for MT4 traders. The current fee is just too high.
January 10, 2014, 07:35:54 AM
hey btc-e.com since I got the mt4 account i paid you a bit over 4500 USD in commissions on that account alone so is about time to cut the fees or send some hookers
I second this, especially for MT4 traders. The current fee is just too high.
January 09, 2014, 12:58:58 PM
hey btc-e.com since I got the mt4 account i paid you a bit over 4500 USD in commissions on that account alone so is about time to cut the fees or send some hookers
January 09, 2014, 06:49:28 AM
Seems like someone tell the bank btc-e.com as fraud. Some (or many) clients have bad experiences with them however, not all trouble originates in between the bank and btc-e. They should ask to btc-e, not to the bank.
The problem is, maybe due to those complaints, now their bank (DB for USD) is suspicious. I got informed from my local bank that DB US asks confirmation from me as sender to make sure the transaction is not fraud. That makes the transfer process more complex and delayed. Nothing better for the customers...
January 09, 2014, 01:45:18 AM
Account locked Dec 20 for posting a supposedly infected weblink to trollbox. I run a virus prog on my computer to catch stuff like that so IF that happened it was completely inadvertent. Anyway, I've sent multiple tickets for a resolution, I've promised never to post a link to trollbox again, I've tried posting tickets in English & Russian, tried sending emails (again english & Russian) tried signing up new account via BTC-e.com to contact support/admin via PM but am directed to the support website. I can't get a response to save my life...
Tickets: #
ISV-571-34868,
FBA-998-71170,
PAK-763-32444,
ISV-571-34868,
AYH-867-26026,
GJP-263-13344,
WCC-419-10552
The tickets just keep 'disappearing' from my support account without any correspondence from BTC-e's support... I can't login to access my funds.
Tickets: #
ISV-571-34868,
FBA-998-71170,
PAK-763-32444,
ISV-571-34868,
AYH-867-26026,
GJP-263-13344,
WCC-419-10552
The tickets just keep 'disappearing' from my support account without any correspondence from BTC-e's support... I can't login to access my funds.
January 07, 2014, 01:55:33 PM
Dear BTC-e
I sent you a USD wire of 7181.63 on the 11th December and as of today its still missing and no reply to my support ticket #FKM-921-94473
Please could you either reply to my ticket or have my funds added to my BTCE account.
Thank you
8th Jan 2014
Today I received a email from BTCE asking me to be patient as they need time to trace my wire with their bank. Will report back if and when the issue is resolved.
9th Jan 2014
Checked BTCE today and the USD is there. Thank you BTCE!
I sent you a USD wire of 7181.63 on the 11th December and as of today its still missing and no reply to my support ticket #FKM-921-94473
Please could you either reply to my ticket or have my funds added to my BTCE account.
Thank you
8th Jan 2014
Today I received a email from BTCE asking me to be patient as they need time to trace my wire with their bank. Will report back if and when the issue is resolved.
9th Jan 2014
Checked BTCE today and the USD is there. Thank you BTCE!
January 07, 2014, 07:54:50 AM
Meanwhile the support send me a short reply:
Even I am nearly sure that my bank transfer was 100% correct I requested my bank to investigate (another 50 to 60 EUR charge).
Quote from: support Fin
we don't got such transfer
ask your bank to do investigation
ask your bank to do investigation
Even I am nearly sure that my bank transfer was 100% correct I requested my bank to investigate (another 50 to 60 EUR charge).
Now I got the investigation reply from my bank - they clearly said that the money transfer has been executed correctly.
Consequently my reply to BTC-e is:
Quote
Dear BTC-e
I asked my bank for investigation - they answered that the transaction has been executed correctly (answer below).
A investigation certificate from the bank would cost 50 to 70 EUR. If you state that you never
received the XXXX EUR and my bank gives me a certificate that you received the money then
I will hire a lawyer to clear up things.
To avoid this I please you again to take a look in your ledger if you received XXXX EUR from me around Dec, 16th 2013
with the payee note:
FFC ACC.XXXX.XXXXX ACC ID SXXXXXE
Regards
.
I asked my bank for investigation - they answered that the transaction has been executed correctly (answer below).
A investigation certificate from the bank would cost 50 to 70 EUR. If you state that you never
received the XXXX EUR and my bank gives me a certificate that you received the money then
I will hire a lawyer to clear up things.
To avoid this I please you again to take a look in your ledger if you received XXXX EUR from me around Dec, 16th 2013
with the payee note:
FFC ACC.XXXX.XXXXX ACC ID SXXXXXE
Regards
.
January 06, 2014, 12:20:06 PM
I've get my fund in my okpay wallet from btc-e.com on 1 january 2014.
So slow customer service for respon and so long time for withdrawal, by the way thank you.
So slow customer service for respon and so long time for withdrawal, by the way thank you.
I make withdrawal to okpay and I have get message that withdrawal is success.
But I don't see my balance in my okpay account, I also make a ticket support for it. with the ticket id is Ticket: #WPX-131-55408.
And I get reply message "Hello! Money does not come to you?"
And I reply it again, and 'till now, I don't get any message ..... Thank You, I hope everything's gonna be fine.
But I don't see my balance in my okpay account, I also make a ticket support for it. with the ticket id is Ticket: #WPX-131-55408.
And I get reply message "Hello! Money does not come to you?"
And I reply it again, and 'till now, I don't get any message ..... Thank You, I hope everything's gonna be fine.
January 06, 2014, 12:10:10 PM
BTC-E,
DAY 7
you have withdrawn 26235USD from my account on 31.12.2013:
Transaction ID: #254454729 -26235 USD
Ticket number: #MIB-593-41433
PLEASE FIX THIS PROBLEM.
Thank you very much!
DAY 7
you have withdrawn 26235USD from my account on 31.12.2013:
Transaction ID: #254454729 -26235 USD
Ticket number: #MIB-593-41433
PLEASE FIX THIS PROBLEM.
Thank you very much!
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