After failed withdraw my XVG coins disappeared from my balance. I have opened ticket: 532718 and they c-cex answered me "Hello! We see some issues with XVG withdrawals. We will look deeper into this problem after Jan, 20. All withdrawals served by now. All failed withdrawals were returned to balance.".
My XVG haven't returned to my balance.
I have no option to post a reply in the ticketing system.
I have DOGE in my balance but I don't have withdraw button.
C-CEX going on a vacation 30 days and before that they have practically disabled withdraws.
I think this is a robbery and c-cex are thieves and this story with a vacation when all of your clients have serious problems is fake.
This is the only explanation of this situation.
I don't know if there are a way to sue them for what they are doing.
Hey there,
I've had a similar problem yesterday. Tried to withdraw 0.25 BTC (remaining change I had on the exchange after buying a few shitcoins), and after quite a few tries, it seemed to have worked. Got the confirmation mail and had to try some 20 times until the link appeared to work. Then it created a transaction ID shown in my history, but the 0.25 BTC never arrived in my wallet.
Support first gave me a copy & paste of the general "check if you have unconfirmed incoming tx" which I obviously don't have. Then they said I should try again because "it's working, now", but I don't have any BTC to try, anymore. ^^
I think it's just a technical issue. I know the operator of the exchange a bit (not much, really just a bit) from a common chatroom in the past, and he's really dedicated and trying to offer a good service. I'm pretty confident that once he's back from holiday, he'll resolve things.
.edit:
Please help me to recover my coin, this coin is all of my family Christmas!
You should really be ashamed for gambling with money you obviously can't go without. Guess you'll have to explain to your family why they won't get any christmas presents, this year.
