What country is C-Cex located in?
Yuriy Ivanov (C-Cex owner) has stated he lives in Kyiv, Ukraine. It may well be registered in Russia but the location is most likely Kyiv. Trouble is, the name Yuriy Ivanov is about as unique as John Smith in the United States. It may well even be an alias. 
Topic: C-CEX.com Trusted, Secure & Friendly Exchange Since 2013. 200+ Alts,USD,Low Fees - page 31. (Read 254628 times)
May 30, 2018, 12:28:31 PM
May 30, 2018, 04:23:12 AM
What country is C-Cex located in?
(한국어 원문/Korean Original text/Opигинaльный кopeйcкий)
1. 러시아로 확인되고 있으나 이는 본 포럼에서 찾은 결과입니다. 회사의 공시 문서를 통한 확인이 아닙니다.
2.러시아 대사관을 통하여 확인을 진행하고 있습니다.
잘 아시는 분은 답변하여 주시면 좋겠습니다.
3. 회사가 위치하는, 또는 관할하는 국가를 알아야 그 나라의 법률체계와 정부의 금융감독 시스템을 알수 있습니다.
또한 관할 검찰청과 법원을 알고 분쟁 해결의 길을 알 수 있습니다.
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1. It is confirmed to Russia, but this is the result we found in this forum. This is not a confirmation from the company's disclosure documents.
2. We are checking through the Russian embassy.
If you know well, please reply.
3. Know the country's legal system and the government's financial supervision system to know the country in which the company is located or is in jurisdiction.
You can also know the courts and courts in your jurisdiction and find out how to resolve the dispute.
-----
1. Этo пoдтвepждaeтcя Poccии, нo этo peзyльтaт, кoтopый мы нaшли нa этoм фopyмe. Этo нe являeтcя пoдтвepждeниeм oт дoкyмeнтoв pacкpытия инфopмaции.
2. Mы пpoвepяeм poccийcкoe пocoльcтвo.
Ecли вы xopoшo знaeтe, oтвeтьтe.
3. Знaйтe пpaвoвyю cиcтeмy cтpaны и cиcтeмy финaнcoвoгo нaдзopa пpaвитeльcтвa, чтoбы знaть cтpaнy, в кoтopoй кoмпaния нaxoдитcя или нaxoдитcя в юpиcдикции.
Bы тaкжe мoжeтe знaть cyды и cyды в cвoeй юpиcдикции и выяcнить, кaк paзpeшить cпop.
May 30, 2018, 03:45:44 AM
From May, 31 till approximately August, 31 we will switch to "limited service" mode for summer vacations.
We will: provide trading service, API trading service, C-CEX codes creation and redeeming, fiat deposits and withdrawals.
We will not: provide all cryptocoin and tokens deposits and withdrawals, support ticket service.
If you need your cryptocurrency to trade here or elsewhere during "limited service" period - please, deposit or withdraw it before vacation start date. Please, do not send any deposits during "limited service" period as they will not be posted to balances.
We will resume normal service after August, 31. We may resume normal service earlier. We may serve tickets during vacation period but we do not take obligation to do that.
Happy summer!
We will: provide trading service, API trading service, C-CEX codes creation and redeeming, fiat deposits and withdrawals.
We will not: provide all cryptocoin and tokens deposits and withdrawals, support ticket service.
If you need your cryptocurrency to trade here or elsewhere during "limited service" period - please, deposit or withdraw it before vacation start date. Please, do not send any deposits during "limited service" period as they will not be posted to balances.
We will resume normal service after August, 31. We may resume normal service earlier. We may serve tickets during vacation period but we do not take obligation to do that.
Happy summer!
3 mounth of inactivity???
Why not just close exchange?
May 29, 2018, 10:21:05 PM
2018.5.31~2018.8.31까지 3개월동안 휴가로 제한적 서비스만 제공하겠다고 했습니다.
1. 글로벌 인터넷 사업에서 너무 긴 휴가를 설정할만큼 중대한 범죄행위에 연루되었다고 오해 받을 수 있는 발표입니다.
-이로 귀사에 참여한 모든 투자가들 마저 신뢰에 큰 타격을 입게 되는 손해는 어떻게 하시렵니까?
-최소한의 기간으로 정비기간을 잡고, 그 기간중에도 최대한의 정상적 시스템을 가동하기 바랍니다.
2. 제한기간 동안 할수 있는것과 하지 못하는 것의 자세한 설명을 원합니다.
1) 할수있는 것중, 거래서비스, API 거래서비스, C-CEX코드 생성 및 교환, 계좌이체 및 인출을 제공한다고 했습니다.
*질문) 계좌이체 및 인출은 어떤 가상화폐를 말하는 것인지요. USD의 페이어로의 출금을 말하는 것인지요?
2) 할수 없는 것으로, 모든 코인과 토큰의 예금 및 인출, 티켓서비스 지원을 들었습니다.
*요청) 거래소가 이러한 서비스를 중단함은 거래소의 존립의 문제라고 볼것입니다.
가능하다면 문제되는 코인에 대하여만 선별적 제한으로 대책을 세울것을 요청합니다.
May 29, 2018, 11:47:31 AM
Another reminder! 
May 28, 2018, 11:47:15 AM
?While you're online, and seemingly willing to answer questions around here, I'd like to ask you a few which would be much appreciated if you could answer them.
- Are you aware of the angry mob of customers who are frustrated with your exchange at the moment?
- Do you realize this has to do with the loss of XVG and how you are handling this situation? (it's been over six months now)
- What's your opinion regarding instantly paying back those customers (fiat currency or BTC or the like) to compensate for their losses, instead of this replacement token program?
- Why are you selectively ignoring and not answering the many questions and remarks around here and only answering the ones you like? These are your customers, love it or hate it, but they are trying to communicate with you. Ignoring them is kind of not nice, don't you agree?
I'm very serious and would love an honest reaction from you.
Friendly reminder.
May 28, 2018, 10:01:39 AM
Since you have blocked me on Skype I will post it here.
:')
May 28, 2018, 08:00:32 AM
What country is C-Cex located in?
May 28, 2018, 05:17:36 AM
From May, 31 till approximately August, 31 we will switch to "limited service" mode for summer vacations.
We will: provide trading service, API trading service, C-CEX codes creation and redeeming, fiat deposits and withdrawals.
We will not: provide all cryptocoin and tokens deposits and withdrawals, support ticket service.
If you need your cryptocurrency to trade here or elsewhere during "limited service" period - please, deposit or withdraw it before vacation start date. Please, do not send any deposits during "limited service" period as they will not be posted to balances.
We will resume normal service after August, 31. We may resume normal service earlier. We may serve tickets during vacation period but we do not take obligation to do that.
Happy summer!
We will: provide trading service, API trading service, C-CEX codes creation and redeeming, fiat deposits and withdrawals.
We will not: provide all cryptocoin and tokens deposits and withdrawals, support ticket service.
If you need your cryptocurrency to trade here or elsewhere during "limited service" period - please, deposit or withdraw it before vacation start date. Please, do not send any deposits during "limited service" period as they will not be posted to balances.
We will resume normal service after August, 31. We may resume normal service earlier. We may serve tickets during vacation period but we do not take obligation to do that.
Happy summer!
I haven't had any luck solving my problem through support tickets and I seem to be just getting the same automated responses, so I'm hoping you can help me.
I lost access to my account when SMS 2FA was disabled in 2016. I am trying to regain access to my account, but the link to remove 2FA is not working for me. I'm also not able to reset my password - I don't receive the email.
Please PM me for email/account details.
May 27, 2018, 07:31:07 PM
Since you have blocked me on Skype I will post it here.
If it will help your understanding, there is a lot of arguing going on over the high cost of moving this ERC20 token around. No one can seem to explain why the amount of gas used keeps creeping up. You are correct when you say it's not normal. It appears in part to be due to the complexity of the DIG token smart contract vs other tokens. That's why it's being called a "gas hog". It really is. There's not much we can do about it right now other than to grin and bear it, and pay for the enormous amount of gas. We all hate it but most of us have come to accept it.
Please, just raise the withdrawal fee to pay for gas and let's be done with this. Look at Livecoin for guidance as for how much the fee should be. At this very moment it's already up to 356 DIG. If you charged 400 DIG and put it all toward gas just to be sure, at this point I don't think anyone would question it. Any unused gas comes back to you and you pocket the change.
That seems to me like a pretty good deal for you.
If it will help your understanding, there is a lot of arguing going on over the high cost of moving this ERC20 token around. No one can seem to explain why the amount of gas used keeps creeping up. You are correct when you say it's not normal. It appears in part to be due to the complexity of the DIG token smart contract vs other tokens. That's why it's being called a "gas hog". It really is. There's not much we can do about it right now other than to grin and bear it, and pay for the enormous amount of gas. We all hate it but most of us have come to accept it.
Please, just raise the withdrawal fee to pay for gas and let's be done with this. Look at Livecoin for guidance as for how much the fee should be. At this very moment it's already up to 356 DIG. If you charged 400 DIG and put it all toward gas just to be sure, at this point I don't think anyone would question it. Any unused gas comes back to you and you pocket the change.
That seems to me like a pretty good deal for you.
May 27, 2018, 10:56:05 AM
From May, 31 till approximately August, 31 we will switch to "limited service" mode for summer vacations.
I would avise all C-cex customers to withdraw their assets from this terrible exchange ASAP - unless you want your coins locked/lost for a minimum of 3 months & zero support (again).
I would, but the 30K sats that I have on there is below the withdrawal fee. I suppose that I could convert to another asset and withdraw. However, the amount is a bit small to be overly concerned about. I already had to open a ticket recently to have them unlock my inactive account. Maybe I will concern myself more when and if the BTC market breaks out of the current bear cycle.
May 27, 2018, 10:55:30 AM
I withdrew 811.96210944 USD to my payeer account P55986115 and i havnt receive it my account yet please check and confirm my withdrawal. Have messaged the support and they didnt get back to me. Is this some kind of scam or a bad customers service been messaging but on support, tweeter and here but no answer. Please give me my money.
May 27, 2018, 09:27:32 AM
From May, 31 till approximately August, 31 we will switch to "limited service" mode for summer vacations.
I would avise all C-cex customers to withdraw their assets from this terrible exchange ASAP - unless you want your coins locked/lost for a minimum of 3 months & zero support (again).
May 27, 2018, 09:00:34 AM
From May, 31 till approximately August, 31 we will switch to "limited service" mode for summer vacations.
Seeing it's not yet May 31st, we expect you to be responsive up until then. Please answer our question.
(Also, three months? Quite the holiday...)
May 27, 2018, 07:57:09 AM
C-Cex DIG update (May 27, 2018, 07:40 EDT): The end of DIG wallet maintenance and resumption of withdrawals did NOT happen last night as I had hoped. Instead what happened is DIG was removed from trading for the 2nd time. (No one in there right mind would trade DIG there anyway. In fact, no one in their right mind should trade ANYTHING there AT ALL!) Wallets remain intact but still frozen in maintenance. So, there is movement behind the scenes. Just don't know in which direction.
May 25, 2018, 09:16:18 AM
Thank you C-CEX, I really appreciate you answering me on this issue, and with better detail than the support tickets so far
Actually I have investigated on etherscan ...
Actually I have investigated on etherscan ...
We are in touch with DIG team right now and they are working on solution. Hopefully they will provide it soon.
That's fantastic to hear!
The DIG contract transaction costs are suprisingly high indeed, but that cannot be changed by updating the contract itself, according to my crypto expert friend.
Right now since there is very much action on the network the fees need to be even higher than normally, more than I wrote last time.
In other words there is probably no other solution than to up the gas price (25-40 Gwei) and gas limit (to max 1000000) and to set the DIG withdrawal costs quite high, at least temporarily.
I don't really care if you set the withdrawal fees to 100, 200 or 500 DIG, as long as the damn "maintenance" ends. Thank you!
Adjusting my suggested DIG ERC20 gas settings after looking at todays transactions, since the DIG is having a record busy day of traffic. But looking at the transactions, the safest way to make sure transactions dont fail is setting gas limit even higher than 1 000 000 (2 000 000 for example). Gas price can stay at 20 Gwei.
Gas limit = 2 000 000 <== I raised it from 1 000 000 to 2 000 000 to ensure it works 100%
Gas price = 20 Gwei <== minimum, actually its cheaper this way instead of having a smaller gas limit
May 25, 2018, 06:48:30 AM
From May, 31 till approximately August, 31 we will switch to "limited service" mode for summer vacations.
We will: provide trading service, API trading service, C-CEX codes creation and redeeming, fiat deposits and withdrawals.
We will not: provide all cryptocoin and tokens deposits and withdrawals, support ticket service.
If you need your cryptocurrency to trade here or elsewhere during "limited service" period - please, deposit or withdraw it before vacation start date. Please, do not send any deposits during "limited service" period as they will not be posted to balances.
We will resume normal service after August, 31. We may resume normal service earlier. We may serve tickets during vacation period but we do not take obligation to do that.
Happy summer!
We will: provide trading service, API trading service, C-CEX codes creation and redeeming, fiat deposits and withdrawals.
We will not: provide all cryptocoin and tokens deposits and withdrawals, support ticket service.
If you need your cryptocurrency to trade here or elsewhere during "limited service" period - please, deposit or withdraw it before vacation start date. Please, do not send any deposits during "limited service" period as they will not be posted to balances.
We will resume normal service after August, 31. We may resume normal service earlier. We may serve tickets during vacation period but we do not take obligation to do that.
Happy summer!
Hi I'm facing problem with 2FA. I lost my 2FA device and I followed the instructions to remove the 2FA. I hadn't receive email of confirmation. It's been more than 150 days and still can't receive confirmation email to remove 2FA. PLZ help n solve my issue ASAP.
May 25, 2018, 04:51:39 AM
Thank you C-CEX, I really appreciate you answering me on this issue, and with better detail than the support tickets so far
Actually I have investigated on etherscan ...
Actually I have investigated on etherscan ...
We are in touch with DIG team right now and they are working on solution. Hopefully they will provide it soon.
That's fantastic to hear!
The DIG contract transaction costs are suprisingly high indeed, but that cannot be changed by updating the contract itself, according to my crypto expert friend.
Right now since there is very much action on the network the fees need to be even higher than normally, more than I wrote last time.
In other words there is probably no other solution than to up the gas price (25-40 Gwei) and gas limit (to max 1000000) and to set the DIG withdrawal costs quite high, at least temporarily.
I don't really care if you set the withdrawal fees to 100, 200 or 500 DIG, as long as the damn "maintenance" ends. Thank you!
May 24, 2018, 09:52:56 PM
thank you
May 24, 2018, 08:46:26 PM
While you're online, and seemingly willing to answer questions around here, I'd like to ask you a few which would be much appreciated if you could answer them.
- Are you aware of the angry mob of customers who are frustrated with your exchange at the moment?
- Do you realize this has to do with the loss of XVG and how you are handling this situation? (it's been over six months now)
- What's your opinion regarding instantly paying back those customers (fiat currency or BTC or the like) to compensate for their losses, instead of this replacement token program?
- Why are you selectively ignoring and not answering the many questions and remarks around here and only answering the ones you like? These are your customers, love it or hate it, but they are trying to communicate with you. Ignoring them is kind of not nice, don't you agree?
I'm very serious and would love an honest reaction from you.
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