Topic: C-CEX.com Trusted, Secure & Friendly Exchange Since 2013. 200+ Alts,USD,Low Fees - page 32. (Read 254842 times)

Adjusting my suggested DIG ERC20 gas settings after looking at todays transactions, since the DIG is having a record busy day of traffic. But looking at the transactions, the safest way to make sure transactions dont fail is setting gas limit even higher than 1 000 000 (2 000 000 for example). Gas price can stay at 20 Gwei.

Gas limit = 2 000 000 <== I raised it from 1 000 000 to 2 000 000 to ensure it works 100%
Gas price = 20 Gwei <== minimum, actually its cheaper this way instead of having a smaller gas limit

Hi I'm facing problem with 2FA. I lost my 2FA device and I followed the instructions to remove the 2FA. I hadn't receive email of confirmation. It's been more than 150 days and still can't receive confirmation email to remove 2FA. PLZ help n solve my issue ASAP.

That's fantastic to hear!

The DIG contract transaction costs are suprisingly high indeed, but that cannot be changed by updating the contract itself, according to my crypto expert friend.
Right now since there is very much action on the network the fees need to be even higher than normally, more than I wrote last time.

In other words there is probably no other solution than to up the gas price (25-40 Gwei) and gas limit (to max 1000000) and to set the DIG withdrawal costs quite high, at least temporarily.

I don't really care if you set the withdrawal fees to 100, 200 or 500 DIG, as long as the damn "maintenance" ends. Thank you!

thank you

While you're online, and seemingly willing to answer questions around here, I'd like to ask you a few which would be much appreciated if you could answer them.

• Are you aware of the angry mob of customers who are frustrated with your exchange at the moment?
• Do you realize this has to do with the loss of XVG and how you are handling this situation? (it's been over six months now)
• What's your opinion regarding instantly paying back those customers (fiat currency or BTC or the like) to compensate for their losses, instead of this replacement token program?
• Why are you selectively ignoring and not answering the many questions and remarks around here and only answering the ones you like? These are your customers, love it or hate it, but they are trying to communicate with you. Ignoring them is kind of not nice, don't you agree?

I'm very serious and would love an honest reaction from you.

We are in touch with DIG team right now and they are working on solution. Hopefully they will provide it soon.

Yes.

will CCEX still do weekly XVGCT buy back??

Thank you C-CEX, I really appreciate you answering me on this issue, and with better detail than the support tickets so far  

Actually I have investigated on etherscan looking at both C-CEX -> DIG transactions and DIG contract transfers in general.
All C-CEX transactions fail, and some (30% or more) of the other transactions also fail. All failing transactions have one thing in common, that the error is:
"Warning! Error encountered during contract execution [Out of gas] "

It is actually true that the DIG contract requires higher transaction fees than average ERC20 contracts do for some reason. It's also true that I won't mind paying higher withdrawal fees for DIG either, I just want to be able to move my assets freely after waiting for months. To my knowledge the contract itself cannot be changed at this point so that it would work on smaller fees, and if it was, Arbitrade would surely have done it by now.

This is an example of a failed DIG withdrawal from C-CEX. I compared it with other DIG transactions that failed and others that succeeded:
https://etherscan.io/tx/0xbefa873901450c535690101f08b397c588cc1678c929bbd074fc2a54e23468c3

That links also shows the same "Out of gas" transaction error, which is based on these gas settings:
Gas Limit: 350000 <-- too low, needs to be increased to the max 1000000!
Gas Price: 0.000000021 Ether (21 Gwei) <-- this gas price seems to be enough on succeeding transactions, though I saw a few txs where even this had to be raised to 50% or more.
Actual Tx Cost/Fee:  0.00735 Ether ($4.32) <-- this should be currently about 0.02 ETH or more to ensure the transaction works out, so about 300% more than what C-CEX sets it to.


After the swap a week ago C-CEX DIG withdrawals were enabled for about a day, during which the withdrawal fee was at about 0.6 DIG. That 0.6 DIG is currently worth like 0.08 USD, though the value is increasing. I understand having a withdrawal cost your exchange 15-20 USD, while it costs the users a fraction of your costs, is not profitable. The other current DIG exchange (Livecoin) solved this by raising their withdrawal fee to about ~150 DIG - which did cause some complaining naturally.

If you manage to fix the withdrawals ASAP by raising the gas limit/gas price and simultaniously happen to increase the withdrawal costs to 150 DIG or 300 DIG or whatever is necessary..
I can ensure you I wont be complaining and I will slap everyone who is complaining personally (if they are within my reach).

Fixing this problem today or tomorrow and definitely before your 3 month vacation would be "nice".

Great that you c-cex supports so great in the xvg scam! With customers like you, c-cex will be able to go on and on! Shame on you.

DIG balance is fine. It sits on our ETH address. The problem is DIG is not sending it's tokens. When we enabled it initially we got lot's of failed withdrawals like:

https://etherscan.io/tx/0xbefa873901450c535690101f08b397c588cc1678c929bbd074fc2a54e23468c3
https://etherscan.io/tx/0x90070eb255d07927b571111acccf2525b0c7593b7bed0dd75f85d2017ee65d12
https://etherscan.io/tx/0xafe9612ae841706d09ccc8e5ca2fee65fd5330a5e4fd46a16d273d61da82b4ff
https://etherscan.io/tx/0x780f990daa28c044fe13ee77f1427db7f3f47fd3a9a18e3119828beb52edc64f
And many more....

We serve over 40 other ERC20 tokens here and all of them works fine. It's something with DIG contract and we informed DIG owner instantly after we saw this issue. By now it is not resolved.
You can also see a lot of failed recent transfers: https://etherscan.io/address/0x093e5c256ff8b32c7f1377f4c20e331674c77f00

Thanks you are doing wonderful job bringing xvgct price down.
 
FUD a little more and all my orders will be met I hope it works as good for you too as it is doing for me.

ARE YOU FUCKING KIDDING ME?
DIG is still being held hostage at C-Cex and all you have to do is raise the withdrawal fee to cover the GAS fee needed. Livecoin did it with no problem. WHY CAN'T YOU???

You blame Arbitrade. Arbitrade blames you. https://twitter.com/ArbitradeX/status/997135094660792321

SOMEONE IS A LIAR!

So who do I believe? A multinational corporation with a strong presence in the crypto community and respected board of directors, or a shadowy exchange with a long history of defrauding its users? Hmmmmmmm. Let me think. I'm pretty sure it's YOU that's the liar. I'm also pretty sure it's time to break some legs.

FLASHBACK

Not this non-sense again. Horrible, horrible company you are. Who in their right mind goes on 'holiday' mode with a digital product, with so many people relying on its continuation? There is no need to limit this. It's digital. You can monitor your precious little site remotely. Then there is the XVG issue (read: scam) where you are doing nothing to resolve it. At all.

Also, thanks for NOT responding to all the messages here with people complaining. Goes to show you're not here to help us at all.

Stop the charade and start paying back our money!

As for me: I've been waiting for you muffins to pay back my XVG ever since you closed me out of my own XVG back in November. That's more than six months ago!

Welcome to the shitshow guys

I am trying to withdraw YOC coin from site but it says invalid YOC address. It doesn't allow me to transfer to external YOC address. Will it be fixed before 31st May

I'm well aware about what happened with XVG on C-CEX. Horrible stuff, though their XVGCT refund program isn't the worst possible solution (maybe the 3rd or 4th worst?).
XVG however is a non ERC20 token, unlike DIG. ERC20 doesn't have privacy features for hiding, uhm, accidentally lost stuff.

If C-CEX happened to accidentally loose their DIG wallet, that would mean that they lost their whole ETH-wallet, including numerous other tokens running on it. I hope that doesn't happen.

That's exactly how they did with the XVG scam.
Blocked withdrawals and said they have a problem in the system.
After that, they disappeared for 2 months.
When they got back they announced they lost everything.

Good luck

Dude, it's up to you where you put your funds
I really hope you don't get scammer as hundreds of users did with the XVG heist they did.

They did an surprisingly non-scammy thing by actually managing to finish the UNY/DIG Swap a week ago.

Now if they fix the DIG withdrawals in a day or two, they can go have a 3-month, 12-month or 21 year holiday, I don't care.