Topic: Changelly.com - instant exchange. VISA/Mastercard accepted. - page 17. (Read 52993 times)

Hello,

Please help me, I have a problem my transaction TRANSACTION # 35095195882a
with exchange ETH vs XDN.
It's stipulale : "Sorry! The transaction was not completed." 
Please help me
Thanks you for return, and your help.

Dear Changelly, today removed BCN from the website ?

Why, and when available again ?

Wow that's nice to know. It restores my faith in the service a little bit.

I actually stopped using Changelly after one guy complained here that he lost all his LTC coins during the currency conversion process. I would still like to know if anything can be done to recover his coins because I sure wouldn't want that to happen to me. I'm not rich, losing that many coins would be devastating to me.

Yes, the automation process should be made more fail-safe. All failed transactions should automatically revert the coins back to the sender's address without manual intervention. Shapeshift does this quite flawlessly.

Hope changelly is keeping an eye on Bitcoinplus [XBC] 

Dear Crypto-Users, dear Changelly,

I am refering to my Posts #135 and #137 and Changelly replies #136 and #143:

Finally Changelly has RE-SEND the three failed transaction and I finally recieved the outstanding amount as ETH.
@Changelly: Thank you, for your reaction and the final settlement.

Obviously the automation-process is not as robust as desirable. Please consider to review this process to further improve it and make it as fault tollerant as possible.

guys could you please add Basic Attention Token? Really would appreciate it. It's already on bittrex.


thank you

Dear Customer, our apologies for the issue. Unfortunately sometimes under the high demand Ethereum wallet doesn't properly broadcast transactions to network. All the funds has been resent, hope you've got ether!

Dear Customer, we are sorry that you have unpleasure experience with Changelly. All the services are working under high pressure demand last weeks. We never promise the fix rates, but do guarantee that your funds were exchanged at the best available rate, once we get confirmation of your payment in blockchain. Unfortunately we depend on our exchange partners Poloniex and Bittrex, they are having issues last month, like massive DDoS attacks. As we know, ShapeShift is also trading with that partners and experiencing delays time to time. Trading on the high volatile market is always risky. We are always notifying you before payment, if we have issues with our exchange partners. As for commission, we take 0.5% fee for each exchange, we hope it's fair. As for bitcoin network fee, unfortunately it can be slightly high, as blockchain is always overloaded now days. If we setup low commission fee, transaction will take ages. Hope for your understanding!

Dear Customer, the address was given by our Litecoin wallet and it's correct. If you are familiar with Bitcoin-like blockchain explorers, address are never seen there, until someone not to send money for it. It seems your transaction didn't broadcast to network by your wallet, most probably it was out of sync at that moment. That's why your payment has never seen in the official Litecoin blockchain explorer and never processed by Changelly, sorry.
http://explorer.litecoin.net/search?q=4fb0ea53f8fc345726cecd3ceacd93da06979471d2e5c6a27dcdbe7dfdcef9b1

Nobody from our support team has access to change any addresses for uncompleted transactions. The process is very simple and excluding issues by our side - it's working properly for about two years. We suggest you to check URL before processing, it should be only https://Changelly.com - it's safe and secure! Unfortunately internet, and especially blockchain area, is always full of scammers. We were asking you for additional information to help us investigate the issue to prevent possibility of fraud.

Omg, thanks for the advice guys i was going to use changelly for all my cryptovalues.....
I had a suspect coz they are partner with minergate!
So actually the best exchange remain shapeshift?

Changelly.com is working ? i'm try buy USD - BCN but when click to Confirm & make payment button get this error.

Server unavailable
Please try again in a minute


Thanks any reply.

Dear support team,

you managed to resend transaction (4) and (5), I am glad I recieved the ether in my wallet.
Thank you.

--BUT--
transaction (2) failed too, as I wrote before.
This transaction is about 40 BTC.

OUTPUT TRANSACTION HASH of Transaction (2):
https://etherscan.io/tx/0xd583658b3940840a69a2bea0f563e815d1ecce3b76ece01e020d9f6bf461b96d
is still not existing and the amount of 40 BTC respectivly approx. 400 ETH are still missing on the target ETH address.


Please also resend this Transaction to finally settle this issue! Thank you.
As soon as the amount was successfully confirmed on the blockchain and recieved by my wallet I will comment this here.

EDIT: Finally Changelly has RE-SEND the transaction stated above and I finally recieved the outstanding amount as ETH.
Thank you, for the final settlement.

You lost your money like me. Don't Waste Your Time.
Support:

1. Your transaction was delayed due to the blockchain error occurred. But now it's finished, feel free to check!

2. All processes on Changelly are automated. Money is sent to the address indicated by a user.
Probably, you've encountered a phishing site.
Please tell us what browser are you using? Are there any plugins installed? Is your PC or Mac free of viruses?
Also, provide the url from your browser history.

Hello Changelly,

I placed 5 larger Transactions to convert Bitcoin (BTC) to Ethereum (ETH) on May 31 as follows:

Tx #1:  31 May 2017, 17:13:32 - 31 May 2017, 17:18:18
Tx #2:  31 May 2017, 18:05:00 - 31 May 2017, 19:46:36
Tx #3:  31 May 2017, 18:05:00 - 31 May 2017, 18:39:19
Tx #4:  31 May 2017, 18:23:35 - 31 May 2017, 19:46:48
Tx #5:  31 May 2017, 18:23:38 - 31 May 2017, 19:46:52

The first Transaction had an amount of 10 BTC. The other Transactions have a value above 10 BTC and more info seems not relevant here at this Moment. I will send the changelly-transaction-references per PM, so that the full Information is accessible.

The Transactions #1 and #3 were successfull and confirmed in according to etherscan.io -- BUT --
the Transactions #2, #4, #5 were are not confirmed on the blockchain (according to etherscan.io and according to my wallet as well).
Even so the Transactions are not existing an OUTPUT TRANSACTION HASH was printed on the Progress/confirmation-Page. And it was labeled as successfull with the green check-mark, which is obviously wrong.

As an example I this OUTPUT TRANSACTION HASH from the last Transaction is not existing
https://etherscan.io/tx/0x165429d8d37fc55b260709f890d6edf72fb7b15409dd54b176c7443dbf734f56
>> As you can see it is not found.

I searched through this thread and found an entry that was quite similar:
https://bitcointalksearch.org/topic/m.18217585

I allready posted an request to [email protected] but I didn't get any Response until now (2 Days!)
As stated before, I will send the changelly-transaction-references as PM.

## Please address this issue urgendly. ##

EDIT: Finally Changelly has RE-SEND the three failed transaction and I finally recieved the outstanding amount as ETH.
@Changelly: Thank you, for your reaction and the final settlement.

The exchange rate for all coins is more or less same as shapeshift but you guys charge as additional 0.5% whereas shapeshift takes no fee.

Shapeshift earns their fee by exchanging at lower than market rates. So that means you guys basically charge us twice. You take your cut by exchanging at lower than market rates and also adding an extra 0.5% on top of that.

I was shocked at how much I got ripped off after exchanging a few BTCs today. High BTC TX fees + low exchange rate + high exchange fees together makes this service a no-go for me. I suggest you include the fee in your exchange rate so as to be more transparent. Currently, it appears as if you are competitive with Shapeshift but in reality Shapeshift is way faster and cheaper.

Also, as others have already mentioned, your currency conversion speed is just too slow which results in serious losses due to downward price movement. Yesterday it took about an hour to convert some ETH to BTC. By the time conversion was finished, the rate slipped so much that I was in great loss.

Changelly.com -- SCAM
Dont give them your money!!!!!!

3 days 16 hrs ago

STEPS IN YOUR SITE:

1. Amounts
2. Enter the recipient's ETH address
MY ETH ADRESS 0x1d954d20Ad7112d1E2c2fC16ef64EFeFDbB4854F
3. Confirmation
4. Sending
Send XXX WINGS to the address below
The whole amount should be sent as one transaction
0xda9bdf5183f61a20b0e2dd2921711e942fed6792
5. Exchanging

Now ETH in 0xda9bdf5183f61a20b0e2dd2921711e942fed6792

They did not receive to my ETH adress: 0x1d954d20Ad7112d1E2c2fC16ef64EFeFDbB4854F

Today I sent 0.224 ETH (0x317Fa22840d70ce3e514432674274D8F1f53327C) at 4:30 pm, in my account it was written that I would get 9.7 Stratis.

Changelly.com waited 4 hours and conducted a conversion on the current time. Changed the number of coins for Stratis by 8.7 and made a transaction. As a result, I lost money

I'm not recommend use this service

So this is the reply I got back from Changelly:


Absolute terrible, terrible support. So, basically what they are saying is:

1.  I paid 46 LTC to a Litecoin wallet address Changelly gave me, so I can convert to BTC
2.  For some reason, the LTC address Changelly system generated for the conversion process, doesn't exist in blockchain.  Who's fault is this?   Changelly's fault.
3.  Now that I have paid Changelly, based on LTC address they told me, the LTC Address now doesn't exist,  and Changelly cannot do anything about it.
4.  Now, they are saying it is NOT their problem, and I should contact Litecoin support to get my 46 LTC coins back in my wallet.

This absolutely the most terrible support ever. Changelly is a "joke", and they have "wash their hands" of their mistake, and passed the buck to their customers to resolve the issue.

"HELLLOOO Changelly", you gave me the LTC address (Changelly generated)  to send my 46LTC to, and that address was a "DUD". Why the HELL should I now, waste my time and effort to contact Litecoin Support to correct your "F@ck!ng" mistake??

Changelly support should be the one's who contact Litecoin support and say:

 "We f@cked up and generated a LTC address, and we told our customer to send his 46LTC to that address for a conversion process, and that LTC address is now faulty and doesn't exist in blockchain."

Instead, they Changelly wash their hands of this mistake, and tell the customer to resolve it.  Again, terrible , terrible support and I am still out 46LTC. 

So, to summarize:

My first time using Changelly has now been confirmed to be a horrendous nightmare. On top of Changelly's system being non-robust, unreliable and super buggy, Changelly's tech support seems to deny their wrong doing (bad LTC address generated), and they have passed the responsibility of retrieving the lost 46LTC to their customer.  Wow, amazing customer service, I say this with a lot of sarcasm.

Essentially they are saying: "Thank you for using our "buggy" system, the Litecoins you sent us our now in "LIMBO", it's not our fault, we do not want to clean this mess up.  Mr. Customer you clean it up, go and contact Litecoin.org support.

In conclusion: If you are reading this and you are new user,  I DO NOT RECOMMEND using Changelly simply based on the fact, that Changelly doesn't seem to accept responsibility for their systems problems, and does not admit to their fault.  Also , they are NOT willing to correct their mistakes when something goes wrong rather they pass the buck back to customers. 

@Changelly CEO

Please have in your support process, if you give a customer a "bad address" generated for sending crypto currency, and the transaction is in limbo, that you do
not tell the customer to contact crypto wallet support (litecoin.org).   Your company, your tech people should be the one's contacting crypto wallet suport (litecoin.org) and work with the crypto wallet support people to get things resolved, because at the end of the day, it was your system that generated the "bad address".   Not the customers fault, so don't tell the customer to waste their time and energy fixing your company's mistakes.

Please let me know if your tech support team is going to do anything for me.