Topic: Chips.gg |🎰 1000+ Slots |🎤 Live Casino |🎲 1% House Edge Dice |🏦 The Vault - page 17. (Read 26603 times)

It's here (middle of the screenshot): https://gyazo.com/7166997bda86c14c9e2e99af3934326a

Tried already accessing the casino with German IP with the use of VPN and you’re right that user with German IP can access it without any pop-up message however I’m not really sure in case of user that using German IP without VPN since there’s a case casino doesn’t restrict an IP from VPN but this is pretty rare.

I also read the screenshot of your conversation with the support. Can you point out to me where is the screenshot of the conversation when you disclosed that you are from Germany during their invitation?

You can try accessing it with a VPN on German IP - there won't be any pop-up.
As per my screenshots in the Scam Accusations Thread I've mentioned (https://bitcointalksearch.org/topic/beware-of-chipsgg-casino-dedicated-to-robbing-their-players-5511521) you can see that I told the VIP Manager (who invited me to the platform) that im from Germany and asked if any KYC problems would arise. Because I know from experience that all the major EU countries are restricted in many casinos.

To clarify everything about the affiliate link, they are not personally advertising the affiliate but rather they are just part of signature campaign of this casino. Their opinion is based on their personal thoughts maybe there’s some bias on their opinion but they are just posting on their own without any personal gain.

Now if you can provide proof about other user experiencing the same then this is a valid case for Chips.gg to update their casino restrictions since a restricted country can still access their casino.


This is always the tricky that’s why you should do due diligence or even ask the support just to double check to avoid problem since an opportunity of winning huge amount is very rare to happened. Let’s just wait for chips if they will give you consideration.

I have checked on this user's screenshot. He claimed he does not own an account at the casino but posts a screenshot that shows a Session ID, IP and Device - details that can only originate from an active session. It is probably not from the actual site, I asked 2 friends if they get this Pop-Up, neither of them does.
If you check his profile, you can see he is an affiliate of the casino and benefits financially from them blossoming.

Hence I created a seperate thread: https://bitcointalksearch.org/topic/beware-of-chipsgg-casino-dedicated-to-robbing-their-players-5511521

This part of their ToS says everything about the intent of this casino:

You are aware that the right to access and use the website and any products there offered, may be considered illegal in certain countries. We are not able to verify the legality of service in each and every jurisdiction, consequently, you are responsible in determining whether your accessing and using our website is compliant with the applicable laws in your country and you warrant to us that gambling is not illegal in the territory where you reside. For various legal or commercial reasons, we do not permit accounts to be opened or used by customers resident in certain jurisdictions, including the United States of America (and her dependencies, military bases and territories), Australia, United Kingdom, Estonia, Netherlands or other restricted jurisdictions (“Restricted Jurisdiction”) as communicated by us from time to time. By using the Website you confirm you are not a resident in a Restricted Jurisdiction.

But even there they don't list Germany, they call it "other restricted jurisdictions" that they "communicate from time to time" - which is basically a placeholder to ban any player at any given time of their liking.

@chips.gg, can you verify whether this user doesn’t use VPN or some sort of tool to bypass country restrictions? Because as some user pointed out, Your full list of restricted country is not written on the ToS but rather on separate article which will cause assumption that their country is not restricted since most user refers only in the general ToS.

@elro123 realistically speaking, The chance of getting your original profit is slim if Germany is really listed on restricted country despite it was hidden that’s what the license/law dictates. Also it’s just odd that other user with same country as your get a prompt warning when they access the casino while in your case it doesn’t have.

I appreciate your response as a Chips.gg affiliate - but please read my statements thoroughly before making false accusations.

1. I did read the TOS, it does not exclude german users - the restricted countries are hidden in a sub page that has no direct links to Chips.gg Main page/TOS.
2. Their VIP Manager had full information about me being from germany and still invited me to the page + IP Geolocation logs that the site has.
3. I agree that the account can be closed - but not without letting me withdraw my money.

Okay. There is a scope for you to blame chips.gg that they did not pop up like another casino that you are accessing their website from a restricted region. But, there is nothing really wrong to ban an account if the user is from a restricted region. When you sign up for on a casino, you are supposed to read the terms and conditions so you don't blame them later. But, I know it's a common thing that people accept the TOS without even reading it. But, when it comes to country restriction and KYC related things, you should have checked them when you sign up on that platform. At the same time, I will suggest chips.gg to make some changes when someone access their website from a restricted region to avoid creating drama.

Thanks, I get that EXACT message when I go to Rollbit, but not on chips.gg

Here it is:


I hope everything will go well and smoothly.

There is no pop-up for me at all. Tried 3 different devices, may you share a screenshot of that pop-up on your end just out of curiosity?
Matter of fact is that not letting me withdraw my money, is a practice of scamming. They allowed me to register, had full information that I’m German and playing from Germany, let me deposit, withdraw all no problem but when I won something they pulled their trap card. Their VIP Manager even offered me limit increases and bonuses while knowing I’m from Germany.

I am not a troll and I do not promote a shady casino.

When I visit their website, popup comes and I read: For legal reasons, this website and its services are not available in your country. Didn't such a popup appear on your screen?

I checked Chips.gg from a VPN, from a country that's allowed and I was unable to find the list of restricted countries in ToS. As I see from Google cache, they had this list in FAQ and ToS page but now they don't have. By the way, it should really be stated in ToS too, I agree with you on that.

I wasn’t sure if I should respond to a troll (who promotes the shady casino) but I’ll do it anyway:
I’m always checking if casinos I sign up to accept me, which is why I read the TOS. Chips.gg hide their restricted country list in a help page (that is linked nowhere on their actual casino), how is that legit? It is their intent to do it this way, so they can attempt to steal users money pointing their fingers at them. Show me one legitimate casino that hides that list on a subpage, which is not linked anywhere on the site. You won’t find one.
Legit casinos won’t let you into the site, by warning you that they are not offering their services in your jurisdiction. And definitely they would not confiscate your money for letting you play knowingly from a restricted country.

Mate, there is nothing wrong with Chips.gg. Check my old post: Sadly, my country is Germany and I can't gamble to test games but from what I see, everything looks nice.
I'm from Germany like you and I haven't registered on Chips despite the fact that I participate in their campaign. Before registration, I checked their ToS and saw that Germany is restricted.
This is my advice for you, always check ToS of every website to be sure that casino where you want to register, allows you to gamble from Germany.

Yeah, you’re funny. Hiding that article in a subpage.
You let me play, withdraw and deposit no problem from germany. But once I won a bit, you asked me to complete full KYC and banned me right after completing KYC without any option of withdrawing my money. That is called scamming and German cybercrime agency already got my report filing.

When I asked Live support (which turned out to be the owner of chips.gg) if they scammed me of my winnings and confiscate them, he replied with this (which was the last communication I ever received from them - ignoring everything afterwards): Tacyarg from Chips: Hello, I am sorry to inform you. Your account will remain closed due to you playing from a restricted country.

I had the same thing with rollbit, who use the same infrastructure. They closed their offerings for German customers but let everybody withdraw their money beforehand, like any legit casino would.

No, it isn’t clear there. Most of the popular and old casinos usually mention all the restricted countries name in the terms instead of keeping a loophole in it.

Have you guys informed the players that where they can check the restricted countries list? You have to update this list on your terms. I haven't seen any other casinos to create an article about their restricted countries list instead of updating them in the terms. Anyway, the user has said that he had made withdrawal from his account successfully in the past. Chips.gg team should have processed his final withdrawal before banning the account if the ban is related to restricted countries list updates.

Hello, we clearly list all restricted countries here:

https://help.chips.gg/en/articles/9509593-restricted-countries

Isn't this statement very open end that they do not allow customers who are residents of the countries which have dependencies or military base for the US ? This can be very confusing there is always an element of argument in this discussion and a country may not be a "military bases" before but may enter in that classification on any geopolitical change.

A country can enter or exit in the definition of "Restricted Jurisdiction" and the gambler may not be aware of it. As with the other gambling sites who specifically mentioned the names of the restricted countries as it is more easy and convenient for the gambler and the casino to take the decision.

It is same on centralized exchanges too and they write many terms in their ToS, but these terms are all skewed toward their business side in case something happens. Users usually don't care about these terms, or they can read these terms but think that it will be unlikely for these things happen with them, and ignore disadvantage in business terms.

Unfortunately, if bad things happen, users will have big disadvantage while business always have big advantage with terms of service they wrote.

Don't read ToS, it's bad.
Read ToS, it's good but not enough.

Make sure you afford to play with ToS card, and accept disadvantage as user against a business.

Totally agree to this. Casino ToS nowadays always generalized and includes a clause that will play safe for them in case they failed to update the list of restricted countries. Germany is indeed frequently banned on most crypto casino but I notice that Chips.gg use different license provider that probably makes them have different set of restricted countries.

https://verification.anjouangaming.org/validate?domain=chips.gg&seal_id=8d5e4f3d8072a0668b65ef5d25bc78ebf8442b8f58bf7561e385ce4b8936f85413cfaf81c8727aa097d9eaa07c3ccdf0&stamp=6eba98a6111a42ac183551bc2bd08542