I think all complaints, regardless of whether or not there is sufficient evidence should be taken seriously by the casino itself, because thats their "customers" who are unhappy with whichever service or reason. Its really in the gambling casinos own interest to be concerned about helping their players feel comfortable because if they lose players, they will lose money. And even more if the players go on a rant online about how bad the casino is, and thus they will be damaging the reputation of the business and spooking away future customers, regardless of whether or not they have evidence for their claims.
Usually, but not all of course, many accusations are invalid at the end. Though it is a most common ending, I would not automatically call all accusations against a casino is invalid. Evidences must be compared from two sides and in some investigations, it needs to have mediator to investigate further and close a case.
Cloudbet has some accusations and if I am not wrong, it usually relates to their Terms of service about VPN and restricted area. Beyond that, they did not have problems with payment, withdrawal approval for their customers.
If I am not wrong again, cases I read in the past ended as people who came to complain, are cheaters (account farms, compromise with same bet pattern) on their casino.
Of course, it does not mean all new cases, new accusations will have a same ending. Investigation must be done case by case.
not been active on the forum for a long time, how could this be something normal? if you are robbed you will not be able to come and complain in this forum because it is not active
I agree that a casino should have a representative on the forum, if not the owner, should be another one, PR lead, whatever.
I guess the last active time is when Cloudbet came here to discuss about their latest signature campaign which was launched in April 2022.
Cloudbet signature campaign.
On
Twitter, their latest tweets are in August too.