Topic: Cloudbet | Sportsbook and Casino | Bet with BTC and BCH | 100% Deposit Bonus - page 57. (Read 466164 times)

There's no discussion.  I want my money back.

Also to the above poster, tell me what rule have I broken? 

Again: There is no discussion.  I want my money back. Now. 

It is.

---

efxes,

You can not break ToS and try to attack a casino constantly. You can blame on vague, shady ToS but the rule you broke is written in ToS.

The action to pull the KYC card can be taken into consideration but the case is opened, and it takes time to be resolved. exfes, you have reasons to say Cloudbet is scam but Cloudbet has their reasons to say you broke their ToS.

If you want to take your money back, you need to cool down and wait for final decisions.

If you already gave them from emails, support tickets, on the forum and other websites, youtube, other forums all evidence you have, it is time to de-escalate. Keep increase escalations won't help you. It is a weekend too and Cloudbet often is offline in weekends.

You can choose to do it better as Cloudbet stated their willingness to resolve the case. Make your request to open a secret group of senior members in gambling (with you and Cloudbet too). Evidence from you and Cloudbet will be shared in that group and there will be Non-disclousure agreements for the group's joiners.

Think of it. Think of mediators.

neymarjr12 and Sportsbet.io case
At the end of that dispute, this is important reminder
Read again, please.

You should take a break for a bit.  This is going to be a long process and your chances aren't very good - constant posting will not help - in fact it might hurt.

Mentally the money should be written off as a loss.

Hello, is it possible to please pay me back the money that was in the account that I deposited that day?  Usually you pay back the account balance minus any winnings since the account was last zero'd out.

Is that not the case now?  Cloudbet?

I can't take 48 hours off.  You took my entire livelihood from me.  This isn't a joke.  This isn't going away.

In fact, very close situation for the Livecoin case (despite the fact that there user also was enough stupid). As i remember, Livecoin also froze money of their customer (izoomrood as i remember) due to "offense to service" and so on. In one hand, this is pitty (the same logic i i followed then) but from the other hand - it's their ToS and you should read it before using any service. I do not protect them, but at least you should know that you're in a high risk with such ToS.

You should return money to efxes, with no doubts. "Offense" on the internet forum is no cause to block someone.

I'm almost positive this is the guy who owns cloudbet.  He's tracking the stuff down all over the web and freaking the F out.  His busines is going down in flames.
Sorry to link this thread over at the other site but it's very relevant.  These guys are the worst type of scum on earth, fighting to steal money from the community.
https://www.sportsbookreview.com/forum/sportsbooks-industry/3622234-cloudbet-confiscated-15-000-due-providing-verification-documents-usa-citizen-p4.html




Bitcointalk, I will be back in 48 hours once this thing settles.  I need a break for the sake of my sanity.  Never going to let this rest until I'm paid or they stop accepting deposits.  One of the two.

https://www.realscam.com/f9/cloudbet-ponzi-style-scam-sportsbook-do-not-play-there-5438/

"
For those who don't know, Cloudbet.com is a bitcoin sportsbook/casino. For a small bettor and most bettors they would seem like a legit book because most of them are losing bettors and if they pay out the small to medium bettors. But if you are a long term winning bettor they will find every excuse to not only keep your winnings but also your original deposit. They change their terms on conditions on the go as they please to justify their decisions.



I am a success full bettor and i follow a successful syndicate tipster Max XXXXXX from maxXXXXXX.com. Entire 2018 my go to book was pinnacle and betcris and I had no problem betting and getting paid there. But the limits in those books for some of the college football/basketball games are only $3000. This is when I decided to check out cloudbook since they tout themselves as the highest limit sportsbook. During the the final 2 weeks of december, college basketball bowl season, Max XXXXXX, posted all 6 of his 5 unit plays well ahead of time since the lines were out. This was a great opportunity for me to go heavy because he usually has only 2 to 3 five unit tips each month. I wanted to bet all 6 big and also play a parlay. Cloudbet already has sent me an offer earlier in 2018 where they offered 100% matching bonus for max of 5 bitcoins. This means they will match my deposit for up to 5 bitcoins. I decided try it and opened an account with cloudbet and deposited 5bitcoin and my account was credit extra 5 bitcoin for a total of 10 bitcoin. I went ahead and placed 1.5 bitcoin bet on each of the 6 bets and 1 bitcoin bet on a 6 team parlay. All 6 games won including the parlay and I i won total of 53 bitcoins and my total balance in my account now is 63 bitcoin. On the first week of January, I requested a withdrawal of 40 bitcoins into my bitcoin wallet and it was never processed. Customer service that responded almost instantly when i asked questions about depositing now took days to respond. They kept saying they are investigating few things and the payment will be processed upon completion. During the investigation they asked so many things for identification (nonsense because as a bitcoin book they tout themselves as a book to play anonymously) but i complied and gave them everything. THey concluded that I broke their terms and conditions and closed my account without any payment, not even my original deposit. I didn't break any rules. Only thing that I did was follow a tipster and no where in their terms and condition it says that I cannot follow syndicate tipsters. This month i found out that I was not alone. There is a complaint of a heavy hitter, probably another maxXXXXX client, complaining about cloudbet holding 338 of bitcoins after he deposited 112 bitcoins and ran up it up to 338 with winnings. You can find his story in bitcointalk forum adn as well as ask gamblers forums and few blogs/media covered his story as well. There are numerous other complaints.



cloudbet is a scam. if you are a winning bettor or big bettor, stay away.
"

For those of you interested, there's a clear owner of the site and their cronies attacking me at SBRforum where they obviously have shill accounts lined up for days soliciting deposits from USA players.

They're making it an all out war over at SBRforum (Sportsbookreview forum), it's like the last f'ing stand.  Take a look at Red Apples and a few of the other people attacking me there.

https://www.sportsbookreview.com/forum/sportsbooks-industry/3622234-cloudbet-confiscated-15-000-due-providing-verification-documents-usa-citizen-p4.html

Announcing that with immediate effect, Cloudbet is no longer available on BTCGOSU: https://www.btcgosu.com/blog/news/cloudbet-removed-on-btcgosu-due-to-open-scam-accusation/

@Cloudbet Just like other reputable members (Hhampuz, Jollygood etc.) have already stated, I do not understand the way you are handling this case - I didn't expect that from you and if there is more to it, feel free to get in touch. Otherwise I will not only never promote you again but shortly also support the flag, add you to my Blacklist and help players by preventing them from signing up on your site.

It's because they have been getting away with this so long.  The guy who made the video above is a genius and a warrior for the bitcoin wagering community.  The fact that he made this video 4 months ago and people still are depositing to this site is telling. Bitcointalk needs to take action against Cloudbet if they continue to not pay out Efxes and other people they are scamming that is coming to light.

"Cloudbet Casino Scam Exposed Do Not Play At Cloudbet Casino Cloudbet Casino Review Casino Scam"
https://www.youtube.com/watch?v=KwrfQSJVJXU

He made this video 4 months ago warning people about Cloudbet!  But clearly more will need to be done to fight them stealing from the bitcoin community.

And then he made this video:

Cloudbet Scams Customer For $15,000 Cloudbet Scam Exposed Cloudbet Review DO NOT PLAY AT CLOUDBET
https://www.youtube.com/watch?v=4sqZqdsVNEU

Wouldn't it have been easier if you had come to say that you have already returned @efxes' deposit and closed this case? this is not leading to a good path, your reputation is being destroyed because of $15,000 and @efxes has to post a lot of things here on the forum to claim his money, it is not fair to do that with him. this history of the negative balance will only drag the problem for a long time. I used your site in the past and I had no problems and I expected you to be more understanding and return the money from @efxes and close this case. The longer this case takes to resolve the greater damage your reputation will have


skip that part and return his money and never let him use your site again, that would be the best option


I wonder who are the cloudbet marketing manager that is not seeing that not solving this problem will only make people dig more cases like these and will destroy the reputation of cloudbet e and I saw this 23 minute video and I must admit the following:

if it were in court and there was this guy who made this video, the judge and cloudbet, I think this guy who made this video would have literally crushed cloudbet in court. this type of video goes viral can be a problem for cloudbet, I don't know why they don't return money from @efxes and close this case

Hehe. Sorry for finding the video on the site funny. I'm not laughing at what happened to Efxes funds but the behind the scenes story line among Cloudbet's employees. The site needs more clicks and views. I just checked where it currently ranks when I search for Cloudbet on Google and it's not even on the first page.

.....

This is the best argument to Cloudbet's recent statement so far.

We just do not understand why Cloudbet are ruining their reputation with these types of selective scamming.

Now Cloudbet have to face these two problems and maybe more will follow from other people claiming to be victims:

---------------------------

https://cloudbetscams.com/

https://www.youtube.com/watch?v=4sqZqdsVNEU

---------------------------

what an absolutely disgusting scam. No matter how they paint it, it's an obvious scam. Anyone with an account there should immediately withdraw and stay away for good. There are enough alternative btc books out there.

Hey guys I just summed up the story quite well on twoplustwo and SBRforum.  [b]Here's a link to the article on cloudbetscamsDOTCOM's site:[/b] https://cloudbetscams.com/the-entire-efxes-15000-story-as-it-happened-cloudbet-scamming-again/


And here is the article explaining the entire story from first deposit of the week long run to the last 5 deposits in the same day, that I cashed out slightly less than and are owed to me and I won't accept anything less than the balance minus the negative balance and it needs to be done now.  to have this drag on while BTC is rising is criminal.  Here is the story:

I appreciate you and appreciate this feedback. I've posted about this on so many darn sites, it's hard to keep up with the entirety of the story. I need to sum it up in an article, and i will do that but since I really value SBRForum and I am legit an OG here I've been here forever and I love the place and have always loved the people we love to gamble we love to bet and talk sports. Let me go ahead and share with you every minor step of the way.


I deposited $1,300 to this site on September 17, 2020. A 1 BCH deposit, a 2 BCH deposit, and a 3 BCH deposit

1.25BCH
https://blockchair.com/bitcoin-cash/...dca4184b3c6d48

2BCH
https://blockchair.com/bitcoin-cash/...efc760583f4f03

3BCH
https://blockchair.com/bitcoin-cash/transaction/851d956cf13da2de7cf09a1394bcaf7508a71034 4ff678329f51768902280147

I then requested a 6.7 BCH cashout
https://blockchair.com/bitcoin-cash/...00e49070c04d8b

and a 17.7 BCH cashout
https://blockchair.com/bitcoin-cash/...5e0db6bd854528



From then, I started depositing back BCH, withdrawing out BCH, and continuing a run up to the moon.

At some point I went on tilt, withdrew everything, transferred it back into BTC, and deposited back some into Nitrogen Sports and some into Cloudbet. In Cloudbet, there was a mis-grade on a BTC bet. I had about $30,000 in Cloudbet, like 3 BTC. The mis-grade was for .26. I continued betting and lost some, and cashed out 2.6 BTC.

I didn't realize the mis-grade was Benoit Paire retiring in the 2nd set was a push instead of a loss. I thought tennis is graded differently in different places so I legit thought it was normal. So I cashed out the BTC after some other bets, total of maybe 2.6 or more. I then turned it back into BCH as you can see me receiving it here:

124 BCH received from transferring back from bitcoin
https://blockchair.com/bitcoin-cash/...552e26b870ce2d

I then deposit back into my account the BCH in one day, adding on and adding on and adding on to my BCH balance (not because I was losing the entire balance I was just adding on to bets that day, all in less than 8 hours I was just adding onto my balance).

Those final deposits the final day can be found here:

24 BCH
https://blockchair.com/bitcoin-cash/...2f068d6200ac5c

20 BCH
https://blockchair.com/bitcoin-cash/...3668434f432a83

16 BCH
https://blockchair.com/bitcoin-cash/...8eb8f3b9a054b1

3 BCH
https://blockchair.com/bitcoin-cash/...d5bace3f63f8aa

11 BCH
https://blockchair.com/bitcoin-cash/...b10eee1f5763d3




So I deposit 74 BCH since my last cashout maybe something like that. Not sure how that went down but I may have deposited more since my last cashout but THAT DAY I deposited 74 BCH. I went to withdraw 67 BCH just a few hours later, and I noticed there was a negative balance in the BTC. I went to withdraw the 67 BCH remaining in the account looking at the negative -.26 btc balance I figured they'd just take it out of the BCH balance because it was their error they mis-graded the Benoit Paire match after all with the retire in the 2nd set.

Then I receive this:

Hi,

We hope this email finds you well. To uphold high-security standards we kindly request you to send in documents to validate your identity. These security checks have to be done to guarantee the right level of security for both parties involved.

As a part of this security check, we kindly ask you to respond to this e-mail enclosing the following documents.

1) Verify your identity
Provide a digital photograph or scanned colour copy of your government–issued ID card, driving licence or passport that clearly displays:
-Document number (licence number, passport number), your full name and date of birth.
-No black/blurred portions (all details must be in focus)
-All four corners of the document (ie. no cropping)
-Expiry date that has not passed
-Front and back of the licence

2) Verify your address
Provide one digital photograph of a paper utility bill or paper bank/credit-card statement that has been received through the post clearly displaying:
-Your name and address
-An issue date within the last 3 months
-All four corners of the bill/statement (i.e. no cropping)
Acceptable utility bill statements include landline phone (mobile bills are not acceptable), heating, water, electricity, and municipal government correspondence where address and name are shown is also accepted. eg. a letter from your local tax office, police or registry office.

3) A photograph of yourself holding your identification document, as well as a piece of paper that says "Cloudbet" with today's date on it.
Please ensure the photograph is not blurry and clearly shows both documents.

We assure you that we will treat all this information confidentially and it is only for internal use. Once we have received the documents you will not be requested to send the same ones again while they remain valid.

Should you need further assistance regarding this request then please keep the original information of this e-mail when responding to us.

Thank you for your understanding and cooperation.

--

Cloudbet security




Then I send in a ton of documents, using my USA permanent residency I sent in an expired internet bill since I haven't been back there in months and have been in Mexico is the story. Regardless, I deposited 74 BCH and they think I was stealing because of their stupid BTC error, I even deposited $20,000 after they mis-graded the wager, what the heck is wrong with them? Then they sent me this:

I contacted Cloudbet account on Bitcointalk where they have prominent marketing in the bitcoin space where they tend to gain a lot of credibility so they can steal bitcoin and other crypto from the community countless times over. Here's what Cloudbet had to say on bitcointalk personal message:

Hello there, efxes,

I'm sorry to hear, that you've been having some difficulties with your account.

I have followed up on the matter with the Sports and Player Safety team now, and I can provide you with accurate information now.

The relevant team confirm, that the negative balance on your account was due to some bets that were graded as pushed incorrectly although they should have been settled as losses.

Once the bets were graded, you have withdrawn the funds that were incorrectly credited to you, thus the balance became negative as soon as these bets have been regraded accordingly.

Regardless of the negative BTC balance, you continued playing on our website using BCH, without informing our support team or crediting the funds back to your account, thus documentation was requested to verify the account.

Our Player Safety team confirmed, that they have verified your account and emailed you accordingly now, but I'm afraid as you have breached our Terms & Conditions by registering from a prohibited jurisdiction, you will not be able to continue playing on the site in the future.

In this particular email, you are stating that you've also had an account created before you started using this specific account, which means you have breached not one, but two of our terms, thus your account must remain closed, unfortunately.

Thanks for your understanding.

Let me know if there is anything else I can help you with.

Best regards,
Team Cloudbet




So there you have it. As for the other account it's not true. They love to pull that card. I said I might have had an account a few years ago trying out the site but I couldn't remember the email.

They just want to steal the money.

Jolly good, hampuz I appreciate you guys pulling for me and trying to negotiate but for me it is non negotiable. I should be owed what I deposited that day and went to withdraw. I did not deposit 74bch all back to back to back and lose it all. I was adding on.

Should be since the last cashout. If you think about it, when they process your withdrawal, everything is reset. From then on when you are depositing them they are continuing to accept your action.

I’m sorry but you know what you owe me what I deposited in that day it’s absurd. I deposit 74bch back to back to back all af the same time then go to cash out 67 bch because that’s how the chips fell. How can I accept anything less than all my deposits back or the cashout requested. There’s no middle ground ethically for me. I’m sorry.

They're trying to alienate the one player who filed the original complaints on reddit, as if it were an issue with that specific person. However, there are many players who have issues with Cloudbet. I don't even know that one poster's name, there's many people who have issues with Cloudbet.

Easiest solution is to enforce KYC to all new and old players and you won't have problem with someone playing from restricted areas. But if you do that, you will lose lots players and you just don't want to do that, right? It is much easier to selectively scam someone.
Yeah, it's always players fault  

Pay player what you own them.

Thank you for your attempt at resolving this situation but you really should have responded far sooner since you have all the evidence and would not have taken steps such as blocking funds being withdrawn unless you had already collated it.

This episode has been an absolute PR disaster for Cloudbet.

With you saying that efxes has already withdrawn more than he deposited therefore you deem the matter closed - this point of view most definitely does have some merit but it does not cover all bases and does not go far enough. This is the same loop that other game players at Cloudbet have already been stuck in and if Cloudbet does not change the way it operates and uses their ToS to effectively steal funds then there will not be much reputation left.

If for example efxes deposited a total 499 BCH then gambled all of it and lost, then deposited a further 1 BCH to gamble but he was denied because it triggered a security alert, would you reimburse the full 500 BCH? Of course you would not do it so it is clear you are using the ToS as leverage to do what you want.

Though there are several ways in which this could be resolved and mutually settled I agree with Hhampuz - you should return his most recent deposit and then do that with all cases in future that have a similar back story.

Have you guys considered arbitration out of court to get these issues resolved? I mean, it's their choice to refuse USA customers, but Cloudbet has been involved in some dodgy practices in the past and there's only one way to get accountability