Topic: Cloudbet | Sportsbook and Casino | Bet with BTC and BCH | 100% Deposit Bonus - page 57. (Read 465733 times)

2. If a player is found to be circumventing our automated checks and connects from a prohibited jurisdiction (such as USA), their account is immediately frozen pending an investigation. In this case, the player in question knowingly and deliberately circumvented our location checks, and was discovered and confirmed to be located in USA. They provided both ID and address proof from USA and also repeatedly attempted to login from USA IP addresses.  

Fellow members - we know the player is creating a lot of noise about this case

Hi all -

Firstly, please accept our apologies for the delay in response and thank you to all - especially the senior members of the community - for your patience while we collated all of the relevant facts so that we could respond extremely accurately.

A comment on @efxes's case from Cloudbet.

1. Cloudbet does not accept players from USA. If USA players attempt to create an account, they see a clear message that their jurisdiction is prohibited.

2. If a player is found to be circumventing our automated checks and connects from a prohibited jurisdiction (such as USA), their account is immediately frozen pending an investigation. In this case, the player in question knowingly and deliberately circumvented our location checks, and was discovered and confirmed to be located in USA. They provided both ID and address proof from USA and also repeatedly attempted to login from USA IP addresses.  

That the player is located in the USA is without doubt, and we prohibit all players from USA. That they knowingly and deliberately circumvented our country checks is also without doubt.

3. In accordance with our T&Cs, in these situations we reserve the right to void all bets and return their account balance, up to the sum of their deposits. Furthermore, we reserve the right to confiscate funds in certain cases (such as repeat offenders). We did not confiscate any funds in this case, but instead voided all bets.

4. In this particular case, the customer has already withdrawn more than the sum of their deposits and accordingly we consider the matter closed. If the player offers their consent, we can gladly share transaction hashes of all relevant transactions.

5. Additionally, the player is sharing information and making claims in public web forums (such as this one) that they know to be untrue. For example, the player claims they have provided us with address proof outside of the USA which is untrue. The player has also made other untrue claims - such as the size of their deposits.

6. We continue to have a duty of privacy to the player, so cannot publish information we have that directly contradicts their claims without the player's explicit consent. We can, however, share this with our regulator, or an arbiter with the player's consent. Additionally, if the player would like to consent to us sharing this information with select senior members of the community, we would be happy to do so.

7. If the player wishes to continue their claim, we strongly encourage the player to take their case to either Curacao eGaming or AskGamblers.com, either of whom will act as an arbiter. We agree to be bound by any ruling they make in this case.

Fellow members - we know the player is creating a lot of noise about this case, and we treat every claim of this nature seriously, but in this situation, the player knowingly tried to circumvent our rules, was caught, has already withdrawn more than their deposit, and is providing false information in public. We ask for the community's support to dismiss these false claims by the player.

Thanks

Team Cloudbet

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4. In this particular case, the customer has already withdrawn more than the sum of their deposits and accordingly we consider the matter closed. If the player offers their consent, we can gladly share transaction hashes of all relevant transactions.

ban US customers?  of course not.  They accept thousands of US customer deposits every month most likely.  It is rare that one wins, and when they do, they ensure they are not paid even their deposits back because they are entitled steal from anyone and everyone they wish due to their anonymity. 

Do you guys still ban US customers? Very foolish. Without America, your ass is grass.

I don't know what happened. You only gave us your deposit address but Cloudbet told that it is not your deposit address on Cloudbet. They rejected to give details publicly that I can understand. Sportsbet.io rejected to give details publicly too. To be fair, I think other companies should keep their user identity information in secret because when is leaked, it can be used for shady and harmful things, like doxing.

Assumed what you said is the truth: https://blockchair.com/bitcoin-cash/address/qp468pkf0ujwcpr4ak70ceya4seyapzy4vxk7hewqv
With that address, you make 367 BCH into Cloudbet. All are marked as Unspent. I don't know how Cloudbet do with customer deposits and how they will credit balance for customer to bet.

Assumed Cloudbet is a liar about your deposit address, I don't understand why they lift the KYC card to freeze your account for 74 BCH while you made more than 270 BCH before that day.

On another day 20 Sep 2020, you made more than 74 BCH deposit: 159 BCH. Weird!

I don't protect Cloudbet for any reason. I am curious what happened only.

Hi all -

Firstly, please accept our apologies for the delay in response and thank you to all - especially the senior members of the community - for your patience while we collated all of the relevant facts so that we could respond extremely accurately.

A comment on @efxes's case from Cloudbet.

1. Cloudbet does not accept players from USA. If USA players attempt to create an account, they see a clear message that their jurisdiction is prohibited.

yeah so you take the winnings AND losses from the players, you're a leech on the community


2. If a player is found to be circumventing our automated checks and connects from a prohibited jurisdiction (such as USA), their account is immediately frozen pending an investigation. In this case, the player in question knowingly and deliberately circumvented our location checks, and was discovered and confirmed to be located in USA. They provided both ID and address proof from USA and also repeatedly attempted to login from USA IP addresses.  

Immediately frozen?  you are only freezing accounts when you've built up enough trust or an account has built up enough profit over time of depositing and cashing out to freeze an account at your will in order to steal from the player

That the player is located in the USA is without doubt, and we prohibit all players from USA. That they knowingly and deliberately circumvented our country checks is also without doubt.


3. In accordance with our T&Cs, in these situations we reserve the right to void all bets and return their account balance, up to the sum of their deposits. Furthermore, we reserve the right to confiscate funds in certain cases (such as repeat offenders). We did not confiscate any funds in this case, but instead voided all bets.

4. In this particular case, the customer has already withdrawn more than the sum of their deposits and accordingly we consider the matter closed. If the player offers their consent, we can gladly share transaction hashes of all relevant transactions.

Buddy, you waited for me to deposit $20,000 to pull that card.  I had nothing in my account before depositing $20,000 in BCH (74BCH) in a single day, and then stealing that?  Return the funds in the account deposited!



5. Additionally, the player is sharing information and making claims in public web forums (such as this one) that they know to be untrue. For example, the player claims they have provided us with address proof outside of the USA which is untrue. The player has also made other untrue claims - such as the size of their deposits.

Feel free to share with the community what is a lie.  I have lied about nothing, I have said that I was in Mexico and feel free to prove that I wasn't because you can't.   There are things like VPN's and remote desktop connections that allow me to do work remotely on home computers etc.  You can't prove these things.  Even if you could it's immoral to take my last deposits.  


6. We continue to have a duty of privacy to the player, so cannot publish information we have that directly contradicts their claims without the player's explicit consent. We can, however, share this with our regulator, or an arbiter with the player's consent. Additionally, if the player would like to consent to us sharing this information with select senior members of the community, we would be happy to do so.

7. If the player wishes to continue their claim, we strongly encourage the player to take their case to either Curacao eGaming or AskGamblers.com, either of whom will act as an arbiter. We agree to be bound by any ruling they make in this case.

You have both of these syndicates in your pocket through bribery.

Fellow members - we know the player is creating a lot of noise about this case, and we treat every claim of this nature seriously, but in this situation, the player knowingly tried to circumvent our rules, was caught, has already withdrawn more than their deposit, and is providing false information in public. We ask for the community's support to dismiss these false claims by the player.

You want to know why I'm creating a lot of noise?  Because I'm willing to risk the $15,000 in order to make sure this never happens to anyone again in the community at your sportsbook.

Thanks

Team Cloudbet

This is ugly for Cloubet and potential gamblers and those who are already in gambling will stay away from playing here because obviously Cloudbet only wants to make a profit from players, and if a player won he will check for any violation and bring that if a player is violating then ban him while he is not playing not when he won, majority here will tell Cloudbet to pay his winnings.

7. If the player wishes to continue their claim, we strongly encourage the player to take their case to either Curacao eGaming or AskGamblers.com, either of whom will act as an arbiter. We agree to be bound by any ruling they make in this case.

@cloudbet: Stop this mess.
You have already made fun of your own enough. You accepted this player as a customer, he was allowed to make deposits, and now that he has won some money, you are going to whine for documentation. If you really want to abide by the rules, then you should immediately request identification from KYC after a deposit, and not bring it up if a user has won a lot. This customer has deposited, you have accepted the bets so you are paying out. No nonsense arguments. Pay the customer.