Hi all -
Firstly, please accept our apologies for the delay in response and thank you to all - especially the senior members of the community - for your patience while we collated all of the relevant facts so that we could respond extremely accurately.
A comment on @efxes's case from Cloudbet.
1. Cloudbet does not accept players from USA. If USA players attempt to create an account, they see a clear message that their jurisdiction is prohibited.
2. If a player is found to be circumventing our automated checks and connects from a prohibited jurisdiction (such as USA), their account is immediately frozen pending an investigation. In this case, the player in question knowingly and deliberately circumvented our location checks, and was discovered and confirmed to be located in USA. They provided both ID and address proof from USA and also repeatedly attempted to login from USA IP addresses.
That the player is located in the USA is without doubt, and we prohibit all players from USA. That they knowingly and deliberately circumvented our country checks is also without doubt.
3. In accordance with our T&Cs, in these situations we reserve the right to void all bets and return their account balance, up to the sum of their deposits. Furthermore, we reserve the right to confiscate funds in certain cases (such as repeat offenders). We did not confiscate any funds in this case, but instead voided all bets.
4. In this particular case, the customer has already withdrawn more than the sum of their deposits and accordingly we consider the matter closed. If the player offers their consent, we can gladly share transaction hashes of all relevant transactions.
5. Additionally, the player is sharing information and making claims in public web forums (such as this one) that they know to be untrue. For example, the player claims they have provided us with address proof outside of the USA which is untrue. The player has also made other untrue claims - such as the size of their deposits.
6. We continue to have a duty of privacy to the player, so cannot publish information we have that directly contradicts their claims without the player's explicit consent. We can, however, share this with our regulator, or an arbiter with the player's consent. Additionally, if the player would like to consent to us sharing this information with select senior members of the community, we would be happy to do so.
7. If the player wishes to continue their claim, we strongly encourage the player to take their case to either Curacao eGaming or AskGamblers.com, either of whom will act as an arbiter. We agree to be bound by any ruling they make in this case.
Fellow members - we know the player is creating a lot of noise about this case, and we treat every claim of this nature seriously, but in this situation, the player knowingly tried to circumvent our rules, was caught, has already withdrawn more than their deposit, and is providing false information in public. We ask for the community's support to dismiss these false claims by the player.
Thanks
Team Cloudbet
Because Cloudbet has volunteered to go to arbitration I have removed my neg trust and support of flag.
@efxes,
You claimed that you sent proof to cloudbet that you were not in the United States when you opened your account and placed any wagers.
They claim that you did not, and they are willing to use a third party to arbitrate.
I think it's more likely that you are lying than them. Because this involves evidence that can't be made public, if you're actually telling the truth, you should work out arbitration and send them whatever documents you sent cloudbet.
