File a complaint to FDRS. Everyone should be doing it.
I just did this. I had previously emailed the NZ Commerce Commission and they never cared to even respond, so I modified my email and sent it to FDRS.
I'm quoting my email here in case it helps anyone else pile on.
to:
[email protected]subject: Report Regarding a New Zealand Business
Greetings Financial Dispute Resolution Service,
I am writing you today regarding Cryptopia / cryptopia.co.nz , a New Zealand business.
Said company is a cryptocurrency exchange. Part of the function of a cryptocurrency exchange is to temporarily act as a custodian of customer funds in the form of cryptocurrency, while the customer is trading those funds and until the customer requests to withdraw those funds.
Cryptopia, however, has disabled the ability of many customers to withdraw certain types of cryptocurrency without a reasonable explanation as to why, and without a reasonable effort to restore the critical withdrawal function. In my case, I've been waiting 3 months already, and I no longer believe Cryptopia intends to return my property to me.
This situation has led some to suggest that Cryptopia is purposely scamming customers, that they are insolvent, or that they will soon cease operations and run away with customer funds.
Please see the following page for information about the specific cryptocurrency of which Cryptopia has dispossessed me.
https://bitcointalksearch.org/topic/preliminary-scam-accusation-vs-cryptopia-for-holding-customers-funds-2948513I strongly suggest that the Service looks into this matter towards resolution before it spirals out of control and brings a cascade of bad press to New Zealand.
Kind Regards,