Topic: CRYPTSY stopping withdraw locking accounts without notifying users! Class Action - page 545. (Read 1006813 times)

As I understood it, IP whitelisting on cryptsy.com is not there to prevent any non whitelisted IP from connecting, but if you're using the cryptsy API, whitelisted IP addresses are not blocked from connecting, if they e.g. send more requests than a usual user would do.

So, in general (and if I got this right), IP whitelisting is nothing that matters for you.

If you get your funds from Cryptsy feel very lucky.

Not responding to Support is one of their tactics, they did not respond to me for months to the many support tickets about the MN2 Market Bait and Switch and getting my funds back since all shares were not sold as promised before the market opened. They wanted people to get in right away at a lower price before the price goes up in a day placing urgency upon acting to save money. The market stated with exact wording, closed till all 10,000 shares are sold and payout daily. This means I get all my money back even if the market never opens, so why open early, it is like a CD where we just get paid back over time. But no, it had to open the 3rd day with only 5000 of the 10,000 shares sold and then Raffle the shares off in a gimmick to let the market plummet even further from the winners of the raffle selling out.

BitJohn,
I've always said from the beginning, I'd rather just work together to solve the problem. I also said I'll be the first one to let the community know you helped me do so.

I'm sure we're both busy people and want to get over this big hullaballoo. I am glad it looks like a server side issue to you. You have to understand the frustration from my end, I feel that I have proven through IP login records combined with deposit/withdraw request information, and withdraw requests from the same IP with login pin 2fa, and withdraw confirm 2fa- that its my account with my funds. Certainly, other users aren't held to a stricter criteria than this for withdraws? Are they?I bet most people who successfully withdraw don't even have to do so from the same IP they deposited the funds from. I've done all this and more.

You have to understand, that I, the rightful owner of the account, am not just going to walk away and forget about it if I don't get my funds back. That's my life, my future. That's why I put all those security measures on the account in the first place.

Furthermore, you have my drivers license and a picture of my face, a court addressed letter to me, and my university email address- to tie this to my personal identity. So everything's there to give me my funds, from my point of view.I don't see where the debate about this being mine even is. You have to look and see why I'm reacting this way.

I am totally cooperative, but you have to also understand these password issues are very alarming to me as the user. I am following all your directions exactly so far, but has gotten me nowhere. Yes, lets work together and cooperate. However, every time in the past Cryptsy has taken the conversation out of public eye, it ends with me getting stonewalled. This has been going on for nearly a month now. So, I will gladly cooperate with you over PM, but if I am getting stonewalled I have to post here because I have no other recourse when I am completely ignored and can't log into any support tickets, so I have to post.

I also am stating again to be very clear and avoid misunderstanding, only allow interactions from the whitelisted IP-anything else should not be interacted with in regards to my account

So, lets shake and work together. Ok, PM-ing you now.

Let me dig Ill be glad to work with you on this if your willing to calm down the rhetoric. I am willing to get a developer to look deep into this. You have to understand from my point of view that it seems its just your account if its a server side issue. Is it possible sure maybe. You chose a different path in going to the forums and disagreeing with staff. We cant troubleshoot with you if your uncooperative.

So if your saying you wish to work with me fantastic lets find out whats going on with your account. PM me if this is what you would like to do.

BitJohn,
 You're not getting it. I did exactly this. I followed your direction exactly as you said. You sent me a new PW and I logged on with it, did you even read my last post?

YOU'RE TELLING ME TO DO SOMETHING THAT I JUST DID. I FOLLOWED YOUR DIRECTION EXACTLY AND NOW I AM GETTING THIS NEW ERROR."

I was in my account yesterday and took a bunch of screenshots, should I post em here? I also got an email from Mullick acknowledging my login with the NEW PW. NOW THEY ARE SAYING THE EXACT SAME NEW PW IS INVALID. THIS MAKES NO SENSE.

Again lots of time and energy being wasted here. Have you reset your password like we told you from the start....

Definitely not FUD. To those calling me fake still, I have cross validated myself across here, email, Cryptsy itself, and my real identity. Cryptsy aren't even denying who I am anymore. if Cryptsy thinks anything I am saying is not true, they can go ahead and say it here on the forums.

I am STILL getting wacky errors about passwords AGAIN, which are NOT caused by me.

The error does not say wait 24 hours, the error says invalid password. Big Difference. Meanwhile I was logged in with that very password....which they gave me, I did reset it.

Since I also can't log into my support ticket, I have to post here. If you need pics, I can post them to show you whats coming up (can I just paste pics in the box?)

Cryptsy, Vern/Mullick,BigJohn?

Edit{ Well, I just tried to log in, AGAIN WITH THE SAME UN AND PW USED TO LOG IN YESTERDAY. Now it just says " A security error has occurred" and does not let me log in!

How can it be this bad?? And they are still not responding to my support tickets/emails and I can't log into the support. Guys, this is why I'm on the forums. This circle of Cryptsy errors goes around forever and ever and ever like a Merry go round. Still giving Cryptsy time to make this right.

But I've said it a million times, amongst other things, my IP which I've used all along shows who I am(I used it to log in from the beginning years ago, used it to deposit, and to request withdraws). Cryptsy knows that, and I have the records too. I've formally requested many times that only logins and withdraws from this IP can be considered legitimate. So, if the coins disappear under any circumstances or withdrawn from any other IP, then Cryptsy is liable. I am just saying it publicly one more time.

You call it drama queen, I call it denying me access to my own funds despite complete and total absurdity.

Hey,

while I'm clearly on cryptsy's side in this case (I never ever had a single problem with this exchange, and even my only support ticket I ever had there - 2FA needed to be disabled due to my phone being stolen, back then - was resolved in a matter of minutes.

But of course cryptsy can change a user's password. As soon as there is an administrator who has access to the database (alternatively, this can also be the webserver process which MUST have access to the database in order to actually set a user's password, initially), the passwords can be changed.
There is no way around the fact that the owner/administrator of a website has control over the users' passwords (be it plaintext, hashed, hashed & salted or whatever). That's just fact. If you register somewhere as user, you are trusting that service with your password and you have to know that that service has full control over your account.

This is because the OP and you didn't read the post that says when you change your pass you cannot withdraw for 24 hours so obviously he wouldn't be able to withdraw upon changing pass.

Another scam company... People called cryptsy as "Craptsy" for a reason.

I am glad i stopped using their services 2 years ago in 2013, they sucked at back then in 2013, it looks like they still suck.

Except that OP logged in the account and could not withdraw.

This OP is just full retard and should be ignored.
Again, you are a full retard.

Bro.. Cryptsy is on this thread. The dude was given time to change his password and then he can have all his coins.
It's that simple. Id rather trust Vern and cryptsy then I would Bill and trex.

Man, you having a nice experience doesn't automatically negate OP's claim. Don't call it fud just because you've personally never had issues with cryptsy, being locked out of as many funds as OP sounds like a horror story to me.

FUD FUD FUD. OP is full of fud.
I've used cryptsy since forever. I was probable one of their first clients. I use them daily and have never ever had any issues personally.
Just sayin.

This drama is hilarious, I think you are the biggest attention whore in the whole Internets.

Things just keep getting weirder.

A) COINS NOW SHOWING UP!(Between last post and now the status changed, I logged out and back in, and the coins are showing. weird but I'm not complaining about this.)

HOWEVER,

So I'm logged in again, using the password they just gave me

When I try to make a withdrawal, it says "invalid existing password". Now, I'm logged in with this password right now, which Cryptsy sent me, and yet when I try to make a withdraw, it says "invalid existing password".

Cryptsy, what the heck is going on? I can't login to my support ticket for the exact same reason.  Please tell me that the new PW in your system just aren't updated across your machines yet....otherwise, bad password errors in this context simply make no sense.

You sent me the PW, I am logged in right now. It can't be a bad password. So.....

(Also I want to note here that I re-enabled the whitelist for my IP, which was turned off. So, no withdraws can occur from any other IP. Also login pin 2fa and email confirmation 2fa both enabled.)

Cryptsy,

Well guys, please explain this to the crowd. I just authenticated myself to you over email and reset PW from my whitelisted IP.

I got in the site and THE COINS ARE GONE. You had better say these are in cold storage or something otherwise you have some explaining to do because.....

A) You guaranteed to me the coins were there, surprise surprise, they *poof* disappeared!

B) No record of any withdraws since my last legit withdrawal. No transfers out.

C) My deposit history is still there, so you can see the coins went in....so?

Please explain, as you guaranteed the coins were safe in the acct.

**Also, I am cross authenticating myself to you here and over email/support ticket, so there is no question***

If you would like to email me the screenshots of the amount of DASH and NXT are supposed to be in the acct, I'll do that. Strange also that my pending NXT transaction seems to be wiped from the record as well..

Big Vern,

Got to this a few days late, sorry.

Thank you very much for your direct reply.  I am going to engage with the PW reset process now. The only reason I came on the forums in the first place is because the endless support tickets go nowhere. So, I will continue to post until the issue is resolved, at which point I will gladly give credit to you.


Ok, so, I'm letting you know here, and I will also simultaneously email you to show it is me making the request, and then shortly thereafter, I'm going to click the password reset button. You can know it is me, because I will be doing this from my same whitelisted IP which you can check against the deposit record you have on file (I deposited the coins from this same IP). You also have my pictures and ID( I can take another dated picture if you like), and my university email.

So, here I go. I will be emailing Cryptsy right now to confirm it is me. Then I will try PW reset from the whitelisted IP. Sound good?

Alright, lets go.

The fact that you have not even tried to reset your password concerns me.   You are willing to make forum posts and replies and make support tickets, but you are unwilling to take a few seconds to reset your password?   This really makes no sense to me.   It's good practice to change your passwords from time to time anyways.

From our perspective, this really just looks like somebody trying to access an account that they are not authorized to access.   We get people trying to social engineer their way into peoples accounts all the time, so we don't take this lightly.

BigVern