Topic: CRYPTSY stopping withdraw locking accounts without notifying users! Class Action - page 547. (Read 1006926 times)

Funny that you call it an "ultimatum". That sounds a bit dramatic, don't you think? And it's certainly not supposed to make me feel better about Paycoin. It could probably make me feel a little better about Cryptsy.

And this ultimatum that one customer won't come back unless they make him feel better about PayCoin... well good luck with that and let me know how it turns out.

I don't know about changing passwords but cryptsy locked my account for no apparent reason and I couldn't access it although I knew the password and username. The support asked me to answer security questions that at the time of the creation of my account weren't even existant as a feature. Cryptsy has one of the worst support desks, badly trained agents, lacking ticket system and cooperation between support agents and developers is close to non existant. It's ridiculus that people have to resort to the forums to get serious issues looked at by somene that can actually solve them. The support is very unreliable.

With that said, What about Mintsy BitJohn? You know that the service you once advertised and then went awol on is now looking like a scam right? I used to be supportive but all I can say now is keep digging...

Lotta paycoin butthurt in here. What scam did you morons rush into right after GAW?

Really Paycoin? We listed Paycoin like all the other exchanges, and accepter a prime controller post Garza. Which we never profited from nor used...

you forgot to mention the behind-the-scenes deals with Homero Joshua Garza, CEO of GAW and Paycoin scam. someone should dig out the leaked emails.

Really Paycoin? We listed Paycoin like all the other exchanges, and accepter a prime controller post Garza. Which we never profited from nor used...

Again no clue how the user lost his password. Again his funds are nice, and safe in his account. Again all he has to do is RESET his password, and withdraw his funds. For some odd reason he refuses to do so.....

Interesting. Ever since Cryptsy's involvement with Joshua Garza and the Paycoin scam I have 100% not used their service and recommend everybody else not to even consider doing business with them. The fact that an issue like this is even on a forum is absolutely unacceptable in a business standpoint and they're the only ones to blame. OP has multiple layered security that would keep any account safe even if they were hacked and sniffed for credentials. The fact that he has a password encrypting and saving service makes it impossible to forget his password. So somehow in a day his password became unusable with no records of any password change on the system? This is either a direct hack on cryptsy servers or more fraud (which they have proven themselves capable of by dealing with Mr. Garza). Which one do you think is worse?

Hi all. To respond to the most important of your replies and say a few things.

1) See for yourself. Try to withdraw your coins(not just a small withdraw), but full. See what happens.

We have withdraws going out all the time. This isn't a held withdraw its a user account access problem, and I have told you the solution reset your password. There is only one possible reason I can imagine why you would do that, and that would be if you are not the owner of the email associated with the account.

2) BitJohn is LYING THROUGH HIS TEETH. Don't believe him for a second.


ABSOLUTE AND TOTAL LIE. STRAIGHT UP LIE, WILL BE PROVEN BEFORE THE COURT.

Our admin interface is intentionally setup so only you can reset your password. If any agent could do that then it would be a horrible security issue
 To the community: use Lastpass and take Screenshots of everything    

The idea that I "forgot" my password between Sept 1 and my Sept login attempt is laughable. I use Lastpass, and also have it written offline. My lastpass data(which will be presented in court) will prove that the exact same password was used on Sept 1 to login successfully, and Sept 2 to log in unsuccessfully. Also, you locked me out of all my other accounts with a "Bad password" message......facepalm.


And when I asked about the changed password/account activity/login in formation for Sept 2, I repeatedly get stonewalled.
I was then told there was NO RECORD of the Sept 2 login attempt, which again, I have absolute proof of in the form of the auto-emails from Cryptsy which I saved.

Ill have the developers run another query

BitJohn won't admit that the password was changed sometime after Sept 1 but before my Sept 2 login attempt.

There is nothing showing that your password has changed at anytime actually

And, DRUMROLL:
BitJohn won't say up front what info is required to change a password(because they change it for each person, they keep asking for info until they find a single piece you can't give).

Its like two steps..... You click reset password and it emails you....

BitJohn: Address my accusation that records on my account were deleted from your system on Sept 2? Because I was told by you that you only Have login attempts for Sept 1, then Sept 4. Destruction of evidence.

I had the developers run a scan and it showed a successful login on the first and failed logins after.

BitJohn now claims they can't send me $ without me logging in. THATS B/C MY CRYPTO HAS (With 90% certainty- the other possibility is that the allow me to login but everything is locked, but that's not likely since their string of lies is going to have to get more and more absurd as they explain why my withdraws and trading are still blocked-Hence I'm asking for them to send me my coins to the addresses posted. BitJohn saying they can't? Again, a LIE)ALREADY BEEN STOLEN OUT OF THE ACCOUNT AND THEY REFUSE TO CONFIRM OR DENY THIS. CRYPTSY STAFF IS THE ONLY ENTITY ABLE/AUTHORIZED TO REMOVE 3, 2FA OPTIONS FROM AN ACCOUNT WHILE THEY WERE FIELDING MY SUPPORT TICKET, TELLING ME THE REASON i COULDN'T LOG IN IS BECAUSE I WASNT USING THE WHITELISTED IP(I WAS).

No we wont process a withdraw if you wont login to your account to process it.

Again all of your funds are in your account reset your password they are still happily waiting for you to withdraw at any time you please.

First, the reason they told me for not being able to login was that I wasn't entering a captcha correctly!(The  Sept 2 login had no captcha, just UN an PW. The second reason they told me for not being able to login: they said I wasn't using the whitelisted IP!!!!!!!!! (I was, now since I've caught them, they are saying I "forgot" the password...)BITJOHN: ADDRESS THE FACT YOU LIED TO ME ABOUT WHY i WAS HAVING LOGIN PROBLEMS AS DESCRIBED IN THIS PARAGRAPH.!!!!

Discussions you had with prior tiers of support was all agents trying to resolve your issue which led to us suggesting you reset your password....

And again, BitJohn is lying about his point #1, of course Cryptsy can change passwords. Are you kidding me? REFUND MY MONEY

Again why would we want an admin panel where anyone can change any users passwords? Don't you think that having 15 agents have access to such a feature in the BTC world would be a bad idea?