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Topic: CRYPTSY stopping withdraw locking accounts without notifying users! Class Action - page 547. (Read 1006375 times)

legendary
Activity: 938
Merit: 1004
CryptoTalk.Org - Get Paid for every Post!
And this ultimatum that one customer won't come back unless they make him feel better about PayCoin... well good luck with that and let me know how it turns out.

Funny that you call it an "ultimatum". That sounds a bit dramatic, don't you think? And it's certainly not supposed to make me feel better about Paycoin. It could probably make me feel a little better about Cryptsy.
hero member
Activity: 616
Merit: 500
something something Bitcoin
I don't know about changing passwords but cryptsy locked my account for no apparent reason and I couldn't access it although I knew the password and username. The support asked me to answer security questions that at the time of the creation of my account weren't even existant as a feature. Cryptsy has one of the worst support desks, badly trained agents, lacking ticket system and cooperation between support agents and developers is close to non existant. It's ridiculus that people have to resort to the forums to get serious issues looked at by somene that can actually solve them. The support is very unreliable.

With that said, What about Mintsy BitJohn? You know that the service you once advertised and then went awol on is now looking like a scam right? I used to be supportive but all I can say now is keep digging...



Now that I can agree with - Mintsy is a total scam. I posted in that thread numerous times about the issues I ran into using their proxy and trying to do rentals, and that doesn't even touch on the contracts people purchased... And the 100% lack of support. Kind of shocking given the level of support I get from Cryptsy. Maybe DigitalX is to blame for the Mintsy debacle...

That being said, what's with all this PayCoin nonsense? Given how much everyone but Josh Garza lost on that scam, why do you think Cryptsy is any different? Look at how fast the price fell and what a joke Hashstakers, etc. turned out to be. And this ultimatum that one customer won't come back unless they make him feel better about PayCoin... well good luck with that and let me know how it turns out.
legendary
Activity: 938
Merit: 1004
CryptoTalk.Org - Get Paid for every Post!
Lotta paycoin butthurt in here. What scam did you morons rush into right after GAW?

I'm not sure what you mean with the silly expression "butthurt". I never held any paycoins and I didn't "run into" any scam, neither with GAW, nor after that. I never trusted GAW, I don't trust the team that currently holds the millions of paycoins that were premined by GAW, and I think that Cryptsy can not be trusted. If you think I am a "moron" for saying that, then I feel sorry for you.
legendary
Activity: 2310
Merit: 1389
Leading Crypto Sports Betting & Casino Platform
I don't know about changing passwords but cryptsy locked my account for no apparent reason and I couldn't access it although I knew the password and username. The support asked me to answer security questions that at the time of the creation of my account weren't even existant as a feature. Cryptsy has one of the worst support desks, badly trained agents, lacking ticket system and cooperation between support agents and developers is close to non existant. It's ridiculus that people have to resort to the forums to get serious issues looked at by somene that can actually solve them. The support is very unreliable.

With that said, What about Mintsy BitJohn? You know that the service you once advertised and then went awol on is now looking like a scam right? I used to be supportive but all I can say now is keep digging...

hero member
Activity: 868
Merit: 1000
Lotta paycoin butthurt in here. What scam did you morons rush into right after GAW?
legendary
Activity: 938
Merit: 1004
CryptoTalk.Org - Get Paid for every Post!

Really Paycoin? We listed Paycoin like all the other exchanges, and accepter a prime controller post Garza. Which we never profited from nor used...


BitJohn, I told this Cryptsy before, but I will tell you again now:  There is a - very small - chance that I will consider using Cryptsy again some time in the future, if Cryptsy

* delists Paycoin
* distances itself from Paycoin in any way possible
* publishes a sincere apology for supporting the Paycoin fraud by listing Paycoin and accepting a prime "controller"

As long as that doesn't happen I won't touch your platform with a 10 foot pole. You can not be trusted.

member
Activity: 95
Merit: 10
I have never experienced any bigger problems with cryptsy under these two years I've been trading(not worse than coins gettting delayed, which might not always be Cryptsy's fault).

Actually, I'll credit to BitJohn and Mullick for being so patient Smiley and I actually DO think that people actually MAY FORGET their passwords Smiley
Thanks for running Cryptsy,
I have made lots of fund there Smiley
hero member
Activity: 616
Merit: 500
something something Bitcoin
I had an incident where Cryptsy lost a 50 LTC deposit of mine. It took a few weeks to get it back, but it came back in tact. I'd have preferred it be faster, but they stuck with the ticket for over a month and got me back the LTC.

I also use this exchange daily and withdraw BTC as well as many other coins (I believe someone already made a great point about not using an exchange as a wallet) and I haven't had any issues there.

One route you could pursue that might be more effective than a forum and cheaper than a lawyer would be the BBB of Florida. When I did reach a stalemate on the LTC issue, they were helpful in getting it resolved.

I also recommend you try what BitJohn is telling you to do and report back. One thing I can say about Cryptsy is that they've never ignored or deleted a support request of mine.
legendary
Activity: 1064
Merit: 1002
Interesting. Ever since Cryptsy's involvement with Joshua Garza and the Paycoin scam I have 100% not used their service and recommend everybody else not to even consider doing business with them. The fact that an issue like this is even on a forum is absolutely unacceptable in a business standpoint and they're the only ones to blame. OP has multiple layered security that would keep any account safe even if they were hacked and sniffed for credentials. The fact that he has a password encrypting and saving service makes it impossible to forget his password. So somehow in a day his password became unusable with no records of any password change on the system? This is either a direct hack on cryptsy servers or more fraud (which they have proven themselves capable of by dealing with Mr. Garza). Which one do you think is worse?

Really Paycoin? We listed Paycoin like all the other exchanges, and accepter a prime controller post Garza. Which we never profited from nor used...

Again no clue how the user lost his password. Again his funds are nice, and safe in his account. Again all he has to do is RESET his password, and withdraw his funds. For some odd reason he refuses to do so.....

you forgot to mention the behind-the-scenes deals with Homero Joshua Garza, CEO of GAW and Paycoin scam. someone should dig out the leaked emails.

The emails your talking about are garza trying to make a deal with our CEO. Which he was smart enough to decline
legendary
Activity: 1764
Merit: 1000
Interesting. Ever since Cryptsy's involvement with Joshua Garza and the Paycoin scam I have 100% not used their service and recommend everybody else not to even consider doing business with them. The fact that an issue like this is even on a forum is absolutely unacceptable in a business standpoint and they're the only ones to blame. OP has multiple layered security that would keep any account safe even if they were hacked and sniffed for credentials. The fact that he has a password encrypting and saving service makes it impossible to forget his password. So somehow in a day his password became unusable with no records of any password change on the system? This is either a direct hack on cryptsy servers or more fraud (which they have proven themselves capable of by dealing with Mr. Garza). Which one do you think is worse?

Really Paycoin? We listed Paycoin like all the other exchanges, and accepter a prime controller post Garza. Which we never profited from nor used...

Again no clue how the user lost his password. Again his funds are nice, and safe in his account. Again all he has to do is RESET his password, and withdraw his funds. For some odd reason he refuses to do so.....

you forgot to mention the behind-the-scenes deals with Homero Joshua Garza, CEO of GAW and Paycoin scam. someone should dig out the leaked emails.
hero member
Activity: 826
Merit: 1001
@Bit_John
Interesting. Ever since Cryptsy's involvement with Joshua Garza and the Paycoin scam I have 100% not used their service and recommend everybody else not to even consider doing business with them. The fact that an issue like this is even on a forum is absolutely unacceptable in a business standpoint and they're the only ones to blame. OP has multiple layered security that would keep any account safe even if they were hacked and sniffed for credentials. The fact that he has a password encrypting and saving service makes it impossible to forget his password. So somehow in a day his password became unusable with no records of any password change on the system? This is either a direct hack on cryptsy servers or more fraud (which they have proven themselves capable of by dealing with Mr. Garza). Which one do you think is worse?

Really Paycoin? We listed Paycoin like all the other exchanges, and accepter a prime controller post Garza. Which we never profited from nor used...

Again no clue how the user lost his password. Again his funds are nice, and safe in his account. Again all he has to do is RESET his password, and withdraw his funds. For some odd reason he refuses to do so.....
legendary
Activity: 1596
Merit: 1010
Will be interesting to see how this plays out in the end.

Seeing lots of interesting information made publicly available in this thread.
hero member
Activity: 966
Merit: 546
Interesting. Ever since Cryptsy's involvement with Joshua Garza and the Paycoin scam I have 100% not used their service and recommend everybody else not to even consider doing business with them. The fact that an issue like this is even on a forum is absolutely unacceptable in a business standpoint and they're the only ones to blame. OP has multiple layered security that would keep any account safe even if they were hacked and sniffed for credentials. The fact that he has a password encrypting and saving service makes it impossible to forget his password. So somehow in a day his password became unusable with no records of any password change on the system? This is either a direct hack on cryptsy servers or more fraud (which they have proven themselves capable of by dealing with Mr. Garza). Which one do you think is worse?
legendary
Activity: 1526
Merit: 1000
the grandpa of cryptos
i wonder who is right here...
i never had issues with cryptsy
hero member
Activity: 826
Merit: 1001
@Bit_John
Hi all. To respond to the most important of your replies and say a few things.

1) See for yourself. Try to withdraw your coins(not just a small withdraw), but full. See what happens.

We have withdraws going out all the time. This isn't a held withdraw its a user account access problem, and I have told you the solution reset your password. There is only one possible reason I can imagine why you would do that, and that would be if you are not the owner of the email associated with the account.

2) BitJohn is LYING THROUGH HIS TEETH. Don't believe him for a second.

Quote
1. Cryptsy cant change your password they have no way to do so only users can.

ABSOLUTE AND TOTAL LIE. STRAIGHT UP LIE, WILL BE PROVEN BEFORE THE COURT. Smiley

Our admin interface is intentionally setup so only you can reset your password. If any agent could do that then it would be a horrible security issue
 To the community: use Lastpass and take Screenshots of everything  Smiley  Smiley Smiley Smiley Smiley

The idea that I "forgot" my password between Sept 1 and my Sept login attempt is laughable. I use Lastpass, and also have it written offline. My lastpass data(which will be presented in court) will prove that the exact same password was used on Sept 1 to login successfully, and Sept 2 to log in unsuccessfully. Also, you locked me out of all my other accounts with a "Bad password" message......facepalm.


And when I asked about the changed password/account activity/login in formation for Sept 2, I repeatedly get stonewalled.
I was then told there was NO RECORD of the Sept 2 login attempt, which again, I have absolute proof of in the form of the auto-emails from Cryptsy which I saved.

Ill have the developers run another query

BitJohn won't admit that the password was changed sometime after Sept 1 but before my Sept 2 login attempt.

There is nothing showing that your password has changed at anytime actually

And, DRUMROLL:
BitJohn won't say up front what info is required to change a password(because they change it for each person, they keep asking for info until they find a single piece you can't give).

Its like two steps..... You click reset password and it emails you....

BitJohn: Address my accusation that records on my account were deleted from your system on Sept 2? Because I was told by you that you only Have login attempts for Sept 1, then Sept 4. Destruction of evidence.

I had the developers run a scan and it showed a successful login on the first and failed logins after.

BitJohn now claims they can't send me $ without me logging in. THATS B/C MY CRYPTO HAS (With 90% certainty- the other possibility is that the allow me to login but everything is locked, but that's not likely since their string of lies is going to have to get more and more absurd as they explain why my withdraws and trading are still blocked-Hence I'm asking for them to send me my coins to the addresses posted. BitJohn saying they can't? Again, a LIE)ALREADY BEEN STOLEN OUT OF THE ACCOUNT AND THEY REFUSE TO CONFIRM OR DENY THIS. CRYPTSY STAFF IS THE ONLY ENTITY ABLE/AUTHORIZED TO REMOVE 3, 2FA OPTIONS FROM AN ACCOUNT WHILE THEY WERE FIELDING MY SUPPORT TICKET, TELLING ME THE REASON i COULDN'T LOG IN IS BECAUSE I WASNT USING THE WHITELISTED IP(I WAS).

No we wont process a withdraw if you wont login to your account to process it.

Again all of your funds are in your account reset your password they are still happily waiting for you to withdraw at any time you please.

First, the reason they told me for not being able to login was that I wasn't entering a captcha correctly!(The  Sept 2 login had no captcha, just UN an PW. The second reason they told me for not being able to login: they said I wasn't using the whitelisted IP!!!!!!!!! (I was, now since I've caught them, they are saying I "forgot" the password...)BITJOHN: ADDRESS THE FACT YOU LIED TO ME ABOUT WHY i WAS HAVING LOGIN PROBLEMS AS DESCRIBED IN THIS PARAGRAPH.!!!!

Discussions you had with prior tiers of support was all agents trying to resolve your issue which led to us suggesting you reset your password....

And again, BitJohn is lying about his point #1, of course Cryptsy can change passwords. Are you kidding me? REFUND MY MONEY

Again why would we want an admin panel where anyone can change any users passwords? Don't you think that having 15 agents have access to such a feature in the BTC world would be a bad idea?
legendary
Activity: 3318
Merit: 3427
born once atheist
Personally, I've never had a problem with Cryptsy and I know I'm not the only one. Having said that, I'm not taking sides here but I do question your decision to publicize your dispute at this stage of the game. In any event I will be watching...
member
Activity: 73
Merit: 15
Hi all. To respond to the most important of your replies and say a few things.

1) See for yourself. Try to withdraw your coins(not just a small withdraw), but full. See what happens.

2) BitJohn is LYING THROUGH HIS TEETH. Don't believe him for a second.

Quote
1. Cryptsy cant change your password they have no way to do so only users can.

ABSOLUTE AND TOTAL LIE. STRAIGHT UP LIE, WILL BE PROVEN BEFORE THE COURT. Smiley

 To the community: use Lastpass and take Screenshots of everything  Smiley  Smiley Smiley Smiley Smiley

The idea that I "forgot" my password between Sept 1 and my Sept login attempt is laughable. I use Lastpass, and also have it written offline. My lastpass data(which will be presented in court) will prove that the exact same password was used on Sept 1 to login successfully, and Sept 2 to log in unsuccessfully. Also, you locked me out of all my other accounts with a "Bad password" message......facepalm.


And when I asked about the changed password/account activity/login in formation for Sept 2, I repeatedly get stonewalled.
I was then told there was NO RECORD of the Sept 2 login attempt, which again, I have absolute proof of in the form of the auto-emails from Cryptsy which I saved.

BitJohn won't admit that the password was changed sometime after Sept 1 but before my Sept 2 login attempt.

And, DRUMROLL:
BitJohn won't say up front what info is required to change a password(because they change it for each person, they keep asking for info until they find a single piece you can't give).

One huge reason for this is that he will have to admit that security measures such as: my Un and PW, my login 2fa pin, email 2fa, whitelisted IP, were all BYPASSED OR TURNED OFF BY CRYPTSY STAFF TO CHANGE MY PW AFTER My SEPT 1 LOGIN, BEFORE MY SEPT 2 UNSUCESSFUL LOGIN.

Whatever security criteria BitJohn had for a PW change(which were extensive, as listed), to change my PW after Sept 1, and the criteria he will ask me to change the password now- WILL NOT BE THE SAME. BITJOHN CANNOT SAY WHAT INFO WAS NEEDED TO CHANGE MY PW AFTER SEPT 1,  AND WHAT CRITERIA IT WOULD NEED TO CHANGE MY PW IN THE FUTURE.

Think about it guys. These guys are malicious social engineers- I am not- they will always try to divert the conversation away from the important thing, and avoid questions, and when pressed they will lie through their teeth, such as what BitJohn already did with "1.".

 See my previous posts to see I've pursued justice against other scammers. I'm happy to say Interpol is currently after Alberto Armandi. Please see through their petty tricks.

Also, If you have a Cryptsy Account,  CHECK FOR YOURSELF HOW A WHITELISTED IP WORKS. ITS A SECURITY MEASURE WHICH DENOTES THAT ONLY USERS FROM THE REGISTERED IP MAY LOGIN OR WITHDRAW.


BitJohn: Address my accusation that records on my account were deleted from your system on Sept 2? Because I was told by you that you only Have login attempts for Sept 1, then Sept 4. Destruction of evidence.

BitJohn now claims they can't send me $ without me logging in. THATS B/C MY CRYPTO HAS (With 90% certainty- the other possibility is that the allow me to login but everything is locked, but that's not likely since their string of lies is going to have to get more and more absurd as they explain why my withdraws and trading are still blocked-Hence I'm asking for them to send me my coins to the addresses posted. BitJohn saying they can't? Again, a BitJohn lies) CRYPTO HAS ALREADY BEEN STOLEN OUT OF THE ACCOUNT AND THEY REFUSE TO CONFIRM OR DENY THIS.  

Smiley CRYPTSY STAFF IS THE ONLY ENTITY ABLE/AUTHORIZED TO REMOVE 3, 2FA OPTIONS FROM AN ACCOUNT WHILE THEY WERE FIELDING MY SUPPORT TICKET Smiley, TELLING ME THE REASON i COULDN'T LOG IN IS BECAUSE I WASNT USING THE WHITELISTED IP(I WAS).


First, the reason they told me for not being able to login was that I wasn't entering a captcha correctly!(The  Sept 2 login had no captcha, just UN an PW. The second reason they told me for not being able to login: they said I wasn't using the whitelisted IP!!!!!!!!! (I was, now since I've caught them, they are saying I "forgot" the password...)

BITJOHN: ADDRESS THE FACT YOU LIED TO ME ABOUT WHY I WAS HAVING LOGIN PROBLEMS AS DESCRIBED IN THE ABOVE PARAGRAPH.!!!
![/u]

And again, BitJohn is lying about his point #1, of course Cryptsy can change passwords. Are you kidding me? REFUND MY MONEY
sr. member
Activity: 372
Merit: 250
The only thing I am addressing is the OP's accusation not his account information.

You're giving out information about the status and resolution of his tickets and what he is willing and unwilling to do (read that as interaction with the customer), that's personal information in case you're wondering.

There is a big difference between saying "While for privacy and security reasons Cryptsy doesn't discuss customer personal cases in public we would like to state on record that these claims are unfounded bla bla bla.  We believe in the integrity of our systems and are diligently working with this users towards a resolution. bla bla bla", that's a lot different than "shaming" the customer in public saying "we told him this", "he doesn't want to do that".  *If* some of what he says is true the story isn't as simple as you make it seems.

You might want to familiarize yourself with privacy laws.
hero member
Activity: 826
Merit: 1001
@Bit_John
The only thing I am addressing is the OP's accusation not his account information.
sr. member
Activity: 372
Merit: 250
This user refuses to reset his password in order to regain control of his account. If he just does a simple password reset he would have had his coins forever ago.

1. Cryptsy cant change your password they have no way to do so only users can.
2. User not wanting to do a password change generally means to me they don't control the account and cannot reset it.

So as soon as he resets his password he will have his coins its really pretty simple. He just refuses to do so, and refuses to acknowledge the fact that he forgot his password.


If this is true, then the OP seems fishy if he can't simply reset his password. I'd love to see his response to this.

The thing is I honestly believe he is who he says he is. I just think he forgot his password its never been changed, but like I said our system doesnt allow us to force a password change.

As far as his accusations about changing security on his account. He had a whitelist IP that we removed as a potential issue. The whitelist IP doesn't prevent other ips from using an account it just ensures that certain IP's don't get blocked due to high API activity.

We wont send him his DASH to an address manually because our system also doesn't allow this. Only users can withdraw users funds.

So like I told the OP in numerous tickets do a password reset. Wait the mandatory password change 24 hours and withdraw your funds.

Isn't there something in your terms about not discussing/disclosing/sharing customer account related information in public?  Not sure how privacy laws are where you are but discussing customer information in a public forum is a big NO NO where I'm from and could lead to very serious consequences for a company doing it intentionally and recklessly.

In any case, one more reason to stay away from Cryptsy for me.
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