Topic: Do You Think Casinos Should Do Survey From Time To Time To Assess You. (Read 890 times)

Quote from: Unbunplease on June 08, 2023, 12:14:53 PM

In light of two cases about casinos being charged for not stopping one player from playing past his betting threshold and from one demanding one casino to return his losses because of VPN issues.

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

This is for the casinos to avoid issues in the future when players look for loopholes to regain their losses by charging them in court.

Reference :
Stake.com not paying out my money

A Gambling Operator Court Case

as i know there are many cases that were won by gambling business owners, it's all because before they run a business, they already know what problems can interfere with their business in the future.

not just random people who can set up a gambling business and they are not as random as they make TOS, so it's important for everyone to read carefully what can and can't do when playing on a gambling site.

The survey thing is not bad, it is also a way to take the casino community into consideration, when we start to think that when there is a casino that sets certain rules and is flexible , for example, with the VPN, first it is a very mature, because it is known that if someone is entering with a VPN it is because : They are taking care not to be tracked , or because they are in a prohibited country, and if they allow that, that's fine with me, because what matters is that they enter the casino, Play, have fun, do everything , but you have to study the cases very carefully , perhaps the casinos determined suspicious activity and that put them on alert.

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Quote from: dezoel on May 28, 2023, 03:18:11 PM

Do you even think that people have that time to waste on going through their whole process in survey, the only captivation that may draw the interest of gamblers to enroll on this is if there's a attached bonus given on every completed stage of surveys made, bit if nothing aside giving them reward they may not give it a positive take in going through the whole process and the funny part of it all is that it will now be a continuous one from time to time.

A bonus for taking surveys is a good thing, but you still need to understand how honest the answers will be, otherwise the information obtained in the survey will have no value. The surveys themselves, of course, are necessary to build an optimal casino development model.

Surveys are usually held to improve casino development and find customer satisfaction in order to correct casinos can work better, for this reason, it is necessary to survey all users in order to correct what users need and what is lacking from the casino so that it can be improved for user convenience, I think there is also a bonus for users to fill in the survey.

I think the casino will get an honest survey answer or not, their users will provide a sincere answer because it is also for the convenience of the users themselves especially me, so I also make sure they will fill the survey honestly.

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Quote from: FanEagle on May 28, 2023, 01:48:08 AM

So let's give more information about us to a casino so that they would be able to sell it? No thanks, I am not going to give any information to anyone, I feel like this is good enough that they already have so many information of me and they should be glad that I am not doing anything more than that. I get that some people are fine sharing their info, but I am not, I even do KYC only at places that I trust completely and would rather not to do that if given the option not to do it as well.

So, when it's that important to keep my own information, I rather not share them with more information. Not because I do not want them to know, if I knew it would only stay with them then I would, but either they will sell it or get "hacked" and then we are going to get screwed.

I don't think that a casino or any platform would ask for any personal information for taking any surveys apart from the basic questions that they probably already know about you but they still ask them during a survey, and other questions would probably include asking how often you gamble, how much money you use, what's your basic bet size on an average, etc.

Answering these questions shouldn't really be an issue for a gambler considering they have already completed their KYC with the casino and they have more information than what they are asking for within the survey.

I think the same, here no player should feel afraid or something to fill out any account they are given, because firstly what the KYC says must already be fulfilled and secondly it would be something or a very good opportunity to let the casino know the things that the clients They want to put, in my case, it is that the casinos have their own internal excahgen, to avoid the fee complaints when bitcoin is going to be withdrawn, because it is Preferable to go to usdt, or busd than to pay high fees , and not even Imagine when the bitcoin over $100k , the fees will be incredibly expensive.

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Quote from: Unbunplease on June 08, 2023, 12:14:53 PM

Do you even think that people have that time to waste on going through their whole process in survey, the only captivation that may draw the interest of gamblers to enroll on this is if there's a attached bonus given on every completed stage of surveys made, bit if nothing aside giving them reward they may not give it a positive take in going through the whole process and the funny part of it all is that it will now be a continuous one from time to time.

A bonus for taking surveys is a good thing, but you still need to understand how honest the answers will be, otherwise the information obtained in the survey will have no value. The surveys themselves, of course, are necessary to build an optimal casino development model.

Yes, this is also what I thought, even if they put all their customers to answer surveys, if they are not willing to cooperate then the numbers that this casinos are going to get will not capture the right sentiments.

So I also doubt that this is going to be effective specially for online casinos, both fiat and crypto based bookies. They can do this survey just to comply with the law though. But I don't see it as a effective to draw out which is addicted already and which is not because the answers will be sketchy.

Unbunplease

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Do you even think that people have that time to waste on going through their whole process in survey, the only captivation that may draw the interest of gamblers to enroll on this is if there's a attached bonus given on every completed stage of surveys made, bit if nothing aside giving them reward they may not give it a positive take in going through the whole process and the funny part of it all is that it will now be a continuous one from time to time.

A bonus for taking surveys is a good thing, but you still need to understand how honest the answers will be, otherwise the information obtained in the survey will have no value. The surveys themselves, of course, are necessary to build an optimal casino development model.

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Quote from: Bitinity on June 03, 2023, 10:04:12 PM

Casinos may do survey from time to time but as a business, the survey will be something like "satisfaction level" of their players related to their services. This kind of survey might be needed to improve their service as they will know what is wanted by players and what is not wanted. However if we are talking about survey to asses players related to money to spend, I dont think casinos need to do it because it is player's responsibility. If it is about VPN, maybe a survey is needed because there are still many issues happened related to the use of VPN.

Do you even think that people have that time to waste on going through their whole process in survey, the only captivation that may draw the interest of gamblers to enroll on this is if there's a attached bonus given on every completed stage of surveys made, bit if nothing aside giving them reward they may not give it a positive take in going through the whole process and the funny part of it all is that it will now be a continuous one from time to time.

Yeah, honestly I don't like survey it is kinda boring to me and waste of time for me that's why I think this kind of thing doesn't suit me. Even VPN, i think there's a lot of reason that's why they don't allow VPN, it will not only beneficial to the gamblers but also to some hackers and other intruders because they can bypass the system of a casino by doing that.

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Quote from: Vaskiy on May 20, 2023, 06:54:01 PM

I don't think thats the duty of the gambling operators. All that to be done is provide users with the proper support when there happens some issue. Maybe the gambling platform can give a notification on how much they had wagered and what is their stats in terms of profit and loss. Maybe this can help them understand and limit their spending or go further.

Correct me if am wrong. No gambling casino physical or online would want to stop a gambler from continuously wagering in as much as he's losing it no matter what cause your loss is their gain as that's what they stand for. It's left for you the gambler to be concerned about your stats to know if you're losing beyond normal compared to your wins, and then know when where to apply brakes.

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Quote from: wxa7115 on June 07, 2023, 10:07:58 PM

Quote from: Oasisman on June 05, 2023, 11:38:32 PM

Quote from: Oasisman on June 05, 2023, 11:38:32 PM

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

This is for the casinos to avoid issues in the future when players look for loopholes to regain their losses by charging them in court.

Nah, that's not a good idea simply because, first, people who gamble using crypto wants anonymity and doesn't want to get bothered by any of the stuff that the traditional online casino had. Second, it is never the casino's obligation to put a limit on their client's number or amount of betting everyday. Remember, online casinos is a business, limiting your clients betting experience means limiting their daily profit. And third, it will only cause inconvenience on the clients end and find these surveys annoying. I know the feeling of such because I have been using a local custodial wallet who consistently reaching out to us for surveys regarding our transactions. That was completely unnecessary because it was my money after all and it isn't that huge to catch their attention as if I am a suspect of money laundering lol. I can only say, surveys are pretty annoying.

I agree, one of the main attractions of this market is that you are supposed to be your own bank and you do not need to have someone else checking or questioning on your every movement.

Now I am aware there are people out there which are not ready for this level of freedom, however those people should either leave this market or adapt to it, instead of trying to change the ideology behind this market just to accommodate them.

But at least if the casino conducts a survey, they can find out the responses of the members, whether they are satisfied playing at the casino or if there is still something that needs to be improved. The casino can give it in this forum if the casino has the ANN thread so we can provide input for what the casino still needs to improve. With surveys conducted on this forum, at least we can still hide our identities just to take part in the survey. If the survey goes well, the casino will get lots of suggestions from its members. But if the casino is from out there, I don't know whether surveying its members is good or bad.

wxa7115

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Quote from: Pierre 2 on June 06, 2023, 12:22:37 AM

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

This is for the casinos to avoid issues in the future when players look for loopholes to regain their losses by charging them in court.

Nah, that's not a good idea simply because, first, people who gamble using crypto wants anonymity and doesn't want to get bothered by any of the stuff that the traditional online casino had. Second, it is never the casino's obligation to put a limit on their client's number or amount of betting everyday. Remember, online casinos is a business, limiting your clients betting experience means limiting their daily profit. And third, it will only cause inconvenience on the clients end and find these surveys annoying. I know the feeling of such because I have been using a local custodial wallet who consistently reaching out to us for surveys regarding our transactions. That was completely unnecessary because it was my money after all and it isn't that huge to catch their attention as if I am a suspect of money laundering lol. I can only say, surveys are pretty annoying.

I agree, one of the main attractions of this market is that you are supposed to be your own bank and you do not need to have someone else checking or questioning on your every movement.

Now I am aware there are people out there which are not ready for this level of freedom, however those people should either leave this market or adapt to it, instead of trying to change the ideology behind this market just to accommodate them.

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Quote from: blockman on June 05, 2023, 02:29:34 PM

-snip-

I agree with you. Its pretty much time and effort consuming process to keep surveying your customers and trying to detect things through these operations. I think it would vastly increase their costs anyways to work with new developers that will develop and operate such systems. I think business-level default solutions are good enough.

It's up to them if they'll do that with their cost or with their existing devs but for most users, this is gonna take a lot of time and that's real. Nobody wants to get checked or get these surveys a lot of times, as in said from time to time.

Quote from: Pierre 2 on June 06, 2023, 12:22:37 AM

I think even open ai may be developed to find out which customers are more addicted and which are not through their gambling history. Free/cheap solutions are okay.

Depends on the data that they'll integrated using AI but are they willing to spend such money just for this feature if they've got a self exclusion feature already?

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Quote from: Bitinity on June 03, 2023, 10:04:12 PM

Casinos may do survey from time to time but as a business, the survey will be something like "satisfaction level" of their players related to their services. This kind of survey might be needed to improve their service as they will know what is wanted by players and what is not wanted. However if we are talking about survey to asses players related to money to spend, I dont think casinos need to do it because it is player's responsibility. If it is about VPN, maybe a survey is needed because there are still many issues happened related to the use of VPN.

Do you even think that people have that time to waste on going through their whole process in survey, the only captivation that may draw the interest of gamblers to enroll on this is if there's a attached bonus given on every completed stage of surveys made, bit if nothing aside giving them reward they may not give it a positive take in going through the whole process and the funny part of it all is that it will now be a continuous one from time to time.

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Quote from: Pierre 2 on June 06, 2023, 12:22:37 AM

In light of two cases about casinos being charged for not stopping one player from playing past his betting threshold and from one demanding one casino to return his losses because of VPN issues.

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

This is for the casinos to avoid issues in the future when players look for loopholes to regain their losses by charging them in court.

Reference :
Stake.com not paying out my money

A Gambling Operator Court Case

it's necessary, casinos should watch out for their gamblers especially the ones coming in as new, this guy's need all the support the can get, from time to time, casino's should check up and as well try to get reviews from gamblers.

This would help both parties work better.

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Quote from: blockman on June 05, 2023, 02:29:34 PM

That's not needed for someone who enjoys gambling with them. I think they'll be able to track how much their players are allocating to them.
It is not a reason for them to check on you from time to time because that's just so annoying and I know that many gamblers wouldn't like it.

If the casino is really keen to make it a gambling heaven for the gamblers, then getting the opinion from the players in important and leverage surveys is the best option.

But not at all times. As said by the OP, it should be like from time to time. I think for just one or two times, they're fine but if you get that a lot of times and every time you gamble, that's too much IMO.

Quote from: blockman on June 05, 2023, 02:29:34 PM

This might be different if the casino have partnered with a psychiatrist, whenever the gambler has a sign of gambling addict, the casino can ask the gambler to consult with their psychiatrist, so the casino can make money from the gambling loss and consultation.

They will have to check everyone from a lot of times and if the casino has a lot of gamblers, it will take them time.

I agree with you. Its pretty much time and effort consuming process to keep surveying your customers and trying to detect things through these operations. I think it would vastly increase their costs anyways to work with new developers that will develop and operate such systems. I think business-level default solutions are good enough. I think even open ai may be developed to find out which customers are more addicted and which are not through their gambling history. Free/cheap solutions are okay.

This makes sense.

If ever the casino website will conduct survey from time to time, they have to make the questions updated. This will require more effort on their end to come up with survey questionnaire each time to assess the players instead of just monitoring the metrics of the player's activity for the whole week or month. It will be much easier if the casino will just use a machine learning that will automatically show the activity reports of each player such as how many times did they log in, the amount of time spent in the website, the amount they have bet, and the frequency of their deposits. This way, there will be clearer data and there will be no lies to be told.

But for me, it's also good to have a survey for feedbacks and suggestion once in a while to know whether the demands are being met and if the casino is still giving the best quality of service they could offer.

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That's not needed for someone who enjoys gambling with them. I think they'll be able to track how much their players are allocating to them.
It is not a reason for them to check on you from time to time because that's just so annoying and I know that many gamblers wouldn't like it.

If the casino is really keen to make it a gambling heaven for the gamblers, then getting the opinion from the players in important and leverage surveys is the best option.

But not at all times. As said by the OP, it should be like from time to time. I think for just one or two times, they're fine but if you get that a lot of times and every time you gamble, that's too much IMO.

This might be different if the casino have partnered with a psychiatrist, whenever the gambler has a sign of gambling addict, the casino can ask the gambler to consult with their psychiatrist, so the casino can make money from the gambling loss and consultation.

They will have to check everyone from a lot of times and if the casino has a lot of gamblers, it will take them time.

I agree with you. Its pretty much time and effort consuming process to keep surveying your customers and trying to detect things through these operations. I think it would vastly increase their costs anyways to work with new developers that will develop and operate such systems. I think business-level default solutions are good enough. I think even open ai may be developed to find out which customers are more addicted and which are not through their gambling history. Free/cheap solutions are okay.

Oasisman

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Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

This is for the casinos to avoid issues in the future when players look for loopholes to regain their losses by charging them in court.

Nah, that's not a good idea simply because, first, people who gamble using crypto wants anonymity and doesn't want to get bothered by any of the stuff that the traditional online casino had. Second, it is never the casino's obligation to put a limit on their client's number or amount of betting everyday. Remember, online casinos is a business, limiting your clients betting experience means limiting their daily profit. And third, it will only cause inconvenience on the clients end and find these surveys annoying. I know the feeling of such because I have been using a local custodial wallet who consistently reaching out to us for surveys regarding our transactions. That was completely unnecessary because it was my money after all and it isn't that huge to catch their attention as if I am a suspect of money laundering lol. I can only say, surveys are pretty annoying.

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Quote from: tusandii on June 04, 2023, 10:27:14 PM

Now that's what I think and without the need to prioritize casino surveys it would be better to continue to do better development and updates so they can realize by themselves that more and more gamblers register to play actively there.
Some gamblers don't really care about such surveys because what gamblers prioritize is only being able to play at casinos that are trusted and have a good reputation.
Gamblers' reviews about trusted casinos will always go from one person to another so that if the casino is able to provide the best for gamblers, more gamblers will be interested and become loyal customers.

Yes, Surveys can be a good way for the casino to judge what their customers are having an opinion about the casino, what things they need to improve and what new things they can bring in the casino to make it more interesting and attractive for the casino. Even in the survey or feedback form, they can ask which type of promotions and bonuses do they prefer and things like that.

If the casino is really keen to make it a gambling heaven for the gamblers, then getting the opinion from the players in important and leverage surveys is the best option.

True, but casinos don't need to bother doing surveys one by one because they have very many customers, moreover, the team also has other more important jobs that must be prioritized rather than having to do surveys one by one.
If you really want it here, they have representatives who can get information about what gamblers want, like one of the casinos here. I see their representatives are very active, they even always give feedback and always ask what they should do, gamblers will always get satisfaction and comfort. when gambling.

Yes I agree with that but not all casinos want to do it because some still prioritize development to make the casino more worthy than doing surveys.

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That's not needed for someone who enjoys gambling with them. I think they'll be able to track how much their players are allocating to them.
It is not a reason for them to check on you from time to time because that's just so annoying and I know that many gamblers wouldn't like it.

If the casino is really keen to make it a gambling heaven for the gamblers, then getting the opinion from the players in important and leverage surveys is the best option.

But not at all times. As said by the OP, it should be like from time to time. I think for just one or two times, they're fine but if you get that a lot of times and every time you gamble, that's too much IMO.

This might be different if the casino have partnered with a psychiatrist, whenever the gambler has a sign of gambling addict, the casino can ask the gambler to consult with their psychiatrist, so the casino can make money from the gambling loss and consultation.

They will have to check everyone from a lot of times and if the casino has a lot of gamblers, it will take them time.

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