Do You Think Casinos Should Do Survey From Time To Time To Assess You. - page 4.

dothebeats

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Quote from: Finestream on May 23, 2023, 05:17:56 PM

Quote from: Saint-loup on May 20, 2023, 07:57:25 PM

I don't think casinos, especially the big ones need to ask their customers if they are using a VPN, because they usually spot it themselves.
They are always chasing multi-account bonus/promotion abusers and good bettors banned or limited by them, so it's one of the first thing they check IMO.

I guess it’s not their obligation anymore, as gamblers themselves should be responsible about it. And if ask if they are using VPN, I don’t think gamblers will put theirselves into danger so might as well they should be the first one protecting their privacy, the gambling site is only next to them. Though gambling sites have also a little responsibility about it, but mostly it all falls to the gamblers themselves.

It may not be the casino's obligation, but it's a nice thing to do to give back to their player base at least. Though you are right that ultimately, gamblers are the ones who should be looking out for themselves for them to not fall into the pit of gambling addiction, but there's also nothing wrong if there's a little tap on the back from the casino to their players who may slowly be developing into gambling addicts.

I'd support a platform that does these small things to their players honestly. Players can always turn off this option in their communication preferences, but I see no reason to turn it off honestly.

BITCOIN4X

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Every gambler must be a responsible gambler to avoid many problems after losing. It is clear that losses in gambling cannot be avoided forever, but by being a responsible gambler, at least the gambler does not depend on other parties to stop his gambling activities. Gambling platforms want your losses but I think almost all platforms expect gamblers to control their gambling and probably hope they don't chase losses.

Rollbit has it, and every user just needs to follow the instructions if they are having problems with their bad activity on gambling. Read more here:

GAMBLING WITH RESPONSIBILITY

ethereumhunter

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Quote from: alegotardo on May 23, 2023, 07:42:01 PM

Quote from: robelneo on May 20, 2023, 07:46:58 PM

In light of two cases about casinos being charged for not stopping one player from playing past his betting threshold and from one demanding one casino to return his losses because of VPN issues.

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

No!

I think casinos should have mechanisms to detect when the user has an above average spending, losses beyond normal or a days of play that is not within their usual pattern.

The simple fact of simply informing the user about these abnormalities and asking him to consent (similar to what we already have for the use of cookies) of the risks he is running by continuing to play would be enough to pass this responsibility on to the user without compromising the free his right to continue playing while protecting the site from possible penalty or legal action in the future.

Casinos know players with above average spending but probably not many casinos will tell those players that. And the casinos feel it is not their responsibility to tell because it is the responsibility of each to be able to limit their play so as not to lose a lot of money. Players can ask for reports on using money for gambling but how many of those players will do that? I don't think so.

And if players can't limit the use of their money, it's not the casino's fault but the players themselves. And the casino has also told all the players to always limit their money in gambling. But unfortunately, only a few really want to limit.

Doan9269

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Quote from: Kakmakr on May 24, 2023, 03:09:13 AM

How will a "Survey" help to prevent those actions?

Most people lie on surveys, so you are not getting accurate data from those surveys. The ToS specifically restrict certain countries from playing on those sites, so people are not just breaking the rules that are stated in the ToS, but they are breaking the local laws of their country.

So, if people stick to the rules, then situations like this will be prevented. The sites must just make sure that the users specifically acknowledge that they have read the ToS and that they will abide by it.

I see Stake.com have recently forced people to "tick" that they have read the ToS, before they can enter the site. Wink

Survey to me is nothing but a waste of time because of the work load that would be lay on you and the stress and time taken before it ended, yet it's not encoura by any means because it's not a measure good enough to tackle gamblers into a good moral conducts, passing through survey will make them loose interest in gambling on a particular gambling platform, gamblers hardly cope with the KYC challenges and introducing this again will not help but discouraged many from enjoying full access in gambling, some casinos may lost gamblers through this.

Kakmakr

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How will a "Survey" help to prevent those actions?

Most people lie on surveys, so you are not getting accurate data from those surveys. The ToS specifically restrict certain countries from playing on those sites, so people are not just breaking the rules that are stated in the ToS, but they are breaking the local laws of their country.

So, if people stick to the rules, then situations like this will be prevented. The sites must just make sure that the users specifically acknowledge that they have read the ToS and that they will abide by it.

I see Stake.com have recently forced people to "tick" that they have read the ToS, before they can enter the site. Wink

avp2306

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Quote from: robelneo on May 20, 2023, 07:46:58 PM

In light of two cases about casinos being charged for not stopping one player from playing past his betting threshold and from one demanding one casino to return his losses because of VPN issues.

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

This is for the casinos to avoid issues in the future when players look for loopholes to regain their losses by charging them in court.

Reference :
Stake.com not paying out my money

A Gambling Operator Court Case

If the topic is all about VPN maybe there's no need to discuss this matter. Because if there's restriction on a country some countries best to follow it since for sure there is an issue in legal stuffs. Using or allowing to use it might give a problem to the casino so I guess reputable casino will not allow that especially when this could harm on their business in long run. Much better for gamblers who's ok restricted area to find a casino that allows them to play so that they will get not get an issue of account blocking.

danherbias07

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Quote from: Westinhome on May 24, 2023, 02:21:20 AM

When the privacy is considered the most of the considered on the gambling,many of the kyc compulsory gambling sites will get some backfire.Some of the gamblers prefer the gambling with out kyc.The most important reason is gamblers not like to share their kyc in the casino sites.The gamblers fear to involve because some gambling sites sell their users kyc for the money,when they get into bank credit or bankroll issue.It’s against the ethics and most of the gambling companies will not share this trade of users kyc for their financial problem.

I do believe that is happening, customers' information being sold to the black market because where would we get the scam emails and texts if not?
But what is being discussed is just a mere survey, not a KYC. So even gambling sites that don't require KYC can do these things as long as you are signed up with their platform.
IMO, I am the kind of lazy guy who answers such things even if they are giving out some freebies just to answer the survey. And I know, it ain't just me.
Perhaps, they could also provide an option to skip this kind of survey because not everyone will be willing to answer them if suddenly they are implemented, and become mandatory to have them in each platform. I mean, who likes being assessed about your bad habit and gambling problem? I doubt they will find good answers from their customers.

tusandii

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Quote from: jaberwock on May 22, 2023, 05:49:38 AM

Quote from: tusandii on May 21, 2023, 08:33:21 AM

If a casino allows the use of a VPN for access then it is not a complicated problem because the casino itself allows it and moreover if players spend more money to gamble then here the casino will benefit. I think gambling operators also won't mind this as long as players don't do things that are prohibited.
But there are also some casinos that do prohibit the use of VPNs and to conduct surveys from time to time it seems that it is not necessary because casinos have tools such as bots to detect every action used by users.

But I'm not sure players can find loopholes to recover losses by suing them to court.

I think it is quite important to remember that sometimes casinos do not care, not that it is against the rules or allowed by the rules but they just do not care. I have seen places that ban VPN and yet when you gamble with VPN they just simply do not care about it at all, this has happened not just in a few places, happened in tens of places before so I am not really shocked about it.

I believe that we can't really focus on anything that is personally risky like that, it shouldn't really be worrisome to anyone. I believe asking if something is allowed or not would be better though. However, trying to limit gamblers has always been weird looking to me, casinos SHOULD want gamblers to lose money, that's the whole business in the end.

Some casinos really don't care about using VPNs even though they prohibit it, but there are also those who really penalize customers who use VPNs, especially for casinos that require KYC because when accessing using a VPN the IP address will be different from the identity data that we send via KYC and this is actually what is feared because the casino will definitely suspect customer actions like this.
I believe that casinos will allow the use of VPNs but not for all casinos because the casino policy there is really prioritized by their team.

I myself prefer to ask first before deciding on everything so that there are no problems in the future because I gamble using money and for the long term so prioritizing rules is a must in my opinion.

Westinhome

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When the privacy is considered the most of the considered on the gambling,many of the kyc compulsory gambling sites will get some backfire.Some of the gamblers prefer the gambling with out kyc.The most important reason is gamblers not like to share their kyc in the casino sites.The gamblers fear to involve because some gambling sites sell their users kyc for the money,when they get into bank credit or bankroll issue.It’s against the ethics and most of the gambling companies will not share this trade of users kyc for their financial problem.

QueenVera

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I couldn't stop laughing because at some point I just feel most gamblers don't really know what they want and most times we also look for who to push our blames on making us end up in mess.
I thought gamblers were complaining of KYC and how most casinos has made this very difficult and now judging from the poll, we are now asking the casino to do a frequent check on its players to know when they're spending more or using VPN and on the long run, I also think the use of VPN was prohibited in the use of gambling from theast time I checked and there is no way a casino can have a frequent assessment with having us do KYC

worle1bm

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The casinos are not any social body setup for your help they are business operators who will earn more if you gamble more so it's your responsibility to keep up your limits without going over budget.They can conduct surveys on how much time you spend, favourite games and other options players would like to see so they can make policies accordingly but not to restrict you from playing.We should be responsible gambler on our part only.

Pierre 2

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I see those kind of heavy assessments as invasion of privacy honestly. But I think many people are trying to exploit the system through these methods regularly like violating vpn rules, violating limits/thresholds and all other type of exploits. So I think gambling companies have rights to apply certain rules for better gambling environment. They can keep generating profits that way. Also other customers can have better bonuses if ill behaviored people were left behind.

Reatim

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Quote from: robelneo on May 20, 2023, 07:46:58 PM

In light of two cases about casinos being charged for not stopping one player from playing past his betting threshold and from one demanding one casino to return his losses because of VPN issues.

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

This is for the casinos to avoid issues in the future when players look for loopholes to regain their losses by charging them in court.

Reference :
Stake.com not paying out my money

A Gambling Operator Court Case

maybe the best title is not just me or you , but to assess what is the behavior of gamblers in their site and bring concern to what are the behavior then.
not just bagging money but instead to let them play and enjoy but not to completely lose , yes there is a chance to increase their capital and that is the risk but try to understand that gambling is addicting and making assessment to everyone is a complete help.

Quote from: Hispo on May 23, 2023, 07:34:27 PM

I have got no issue with any service performing surveys with the purpose of improving the experience, on the other hand, I think that doing surveys on things like VPN usage is a rather controversial topic, keeping in mind how some casinos are not quite favorable on the use of such tools. Specially if an user is trying to avoid region restrictions. It happens with other services, like streaming...

Keeping that aside, if the surveys and the ways to get feedback are not intrusive, I welcome them, in the end, it is for the good of both the company/casino and the user base.

improving experiences is part of our gambling journey , but the thing about what OP is asking is that assessing each players and that part will be truly helpful aside from wanting our money , better to help also players keep safe in their gambling.

alegotardo

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Quote from: robelneo on May 20, 2023, 07:46:58 PM

In light of two cases about casinos being charged for not stopping one player from playing past his betting threshold and from one demanding one casino to return his losses because of VPN issues.

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

No!

I think casinos should have mechanisms to detect when the user has an above average spending, losses beyond normal or a days of play that is not within their usual pattern.

The simple fact of simply informing the user about these abnormalities and asking him to consent (similar to what we already have for the use of cookies) of the risks he is running by continuing to play would be enough to pass this responsibility on to the user without compromising the free his right to continue playing while protecting the site from possible penalty or legal action in the future.

AmoreJaz

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Quote from: Hispo on May 23, 2023, 07:34:27 PM

I have got no issue with any service performing surveys with the purpose of improving the experience, on the other hand, I think that doing surveys on things like VPN usage is a rather controversial topic, keeping in mind how some casinos are not quite favorable on the use of such tools. Specially if an user is trying to avoid region restrictions. It happens with other services, like streaming...

Keeping that aside, if the surveys and the ways to get feedback are not intrusive, I welcome them, in the end, it is for the good of both the company/casino and the user base.

that is true. if the survey is just to improve their services, why not? players want their site where they are comfortable playing with, not a site where they are worried about possibly privacy invasion.
this is also good for the casino as they will know if they are still relevant with the market and know the current requirements of their players.

Hispo

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I have got no issue with any service performing surveys with the purpose of improving the experience, on the other hand, I think that doing surveys on things like VPN usage is a rather controversial topic, keeping in mind how some casinos are not quite favorable on the use of such tools. Specially if an user is trying to avoid region restrictions. It happens with other services, like streaming...

Keeping that aside, if the surveys and the ways to get feedback are not intrusive, I welcome them, in the end, it is for the good of both the company/casino and the user base.

DoublerHunter

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Quote from: Finestream on May 23, 2023, 05:17:56 PM

Quote from: Saint-loup on May 20, 2023, 07:57:25 PM

I don't think casinos, especially the big ones need to ask their customers if they are using a VPN, because they usually spot it themselves.
They are always chasing multi-account bonus/promotion abusers and good bettors banned or limited by them, so it's one of the first thing they check IMO.

I guess it’s not their obligation anymore, as gamblers themselves should be responsible about it. And if ask if they are using VPN, I don’t think gamblers will put theirselves into danger so might as well they should be the first one protecting their privacy, the gambling site is only next to them. Though gambling sites have also a little responsibility about it, but mostly it all falls to the gamblers themselves.

^ I think that is a valuable practice for casinos and I voted yes that seems the majority's choice.
Conducting surveys allows casinos to gather feedback directly from their customers, assess their satisfaction levels, and identify areas for improvement. By understanding the needs and preferences of their clientele, casinos can tailor their services and enhance the overall gambling experience. Because I believed that by actively monitoring and assessing the behavior and preferences of their customers, casinos can better understand their audience, provide a more secure and enjoyable gambling experience, and quickly solve potential issues in the future. This ongoing evaluation and adjustment process can contribute to maintaining a fair and trustworthy gaming environment for all parties involved.

Yatsan

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It would be a hassle. A player or gambler is the only one responsible for his/her funds rspecially regarding losses. Why? If you keep on losing and still decided to continue playing, that is your initiative whether it is greed or frustration. It is not okay to blame the site or to ask for a refund of your losses 'coz would you be still asking for it if you won? Ofcourse, not. The player was just regretting his/her decision which yield to an unfortunate result.

Quote from: Finestream on May 23, 2023, 05:17:56 PM

Quote from: Saint-loup on May 20, 2023, 07:57:25 PM

I don't think casinos, especially the big ones need to ask their customers if they are using a VPN, because they usually spot it themselves.
They are always chasing multi-account bonus/promotion abusers and good bettors banned or limited by them, so it's one of the first thing they check IMO.

I guess it’s not their obligation anymore, as gamblers themselves should be responsible about it. And if ask if they are using VPN, I don’t think gamblers will put theirselves into danger so might as well they should be the first one protecting their privacy, the gambling site is only next to them. Though gambling sites have also a little responsibility about it, but mostly it all falls to the gamblers themselves.

VPN as well has nothing to do with winning or losing. It is just a tool being used by some players to access a particulsr gambling site out of their region or country, and that is as well a player's initiative.

darkangel11

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They could do it and I'd have nothing against if they were to gather information about the habits of their players. Most companies do it to enhance the experience of their clients and it's a good thing, as long as you're not using these surveys to scam them, or something.

Quote from: madnessteat on May 23, 2023, 03:35:07 PM

In my opinion, the casino must return the funds to customers only in cases where the funds were written off by mistake of the casino itself. Breaking the connection during the use of a VPN or without it is a problem of a gambler, so the fault lies with the VPN provider or Internet service provider. The casino has nothing to do with it and I am sure that the casino owner's lawyer can easily prove in court that the reason for the loss of funds does not depend on them.

This would be pretty hard to prove. How is the user going to show that the connection was lost due to the VPN provider and not the ISP, or the casino itself? Each party will do what it can to make it look like the other party was at fault there. Also, the connection can be lost due to malware. How is the player going to prove the device he used to access the casino was free of it?

Finestream

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Quote from: Saint-loup on May 20, 2023, 07:57:25 PM

I don't think casinos, especially the big ones need to ask their customers if they are using a VPN, because they usually spot it themselves.
They are always chasing multi-account bonus/promotion abusers and good bettors banned or limited by them, so it's one of the first thing they check IMO.

I guess it’s not their obligation anymore, as gamblers themselves should be responsible about it. And if ask if they are using VPN, I don’t think gamblers will put theirselves into danger so might as well they should be the first one protecting their privacy, the gambling site is only next to them. Though gambling sites have also a little responsibility about it, but mostly it all falls to the gamblers themselves.

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