Do You Think Casinos Should Do Survey From Time To Time To Assess You. - page 3.

tusandii

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Quote from: ethereumhunter on May 24, 2023, 09:15:51 PM

Maybe surveys can also successfully provide input to casinos so they can be even better than before. Criticism from members is very useful for the casino in terms of service to its members so this survey is still needed. And from the survey, the casino can also know the level of satisfaction of its members with the service and performance so that the casino can improve it to be even better.

Actually the survey that the OP meant was a survey of customers who made mistakes and also used VPN because some casinos prohibit VPN use but gamblers still use VPN when accessing the site so this will be a problem for casinos because VPN use is influenced by prohibited jurisdictions.
If only to see the level of satisfaction of casino customers, there is no need to carry out surveys one by one because those who are registered on the forum have an ANN thread so that everything that is felt can be seen from the feedback contained in the casino's ANN thread.

FanEagle

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So let's give more information about us to a casino so that they would be able to sell it? No thanks, I am not going to give any information to anyone, I feel like this is good enough that they already have so many information of me and they should be glad that I am not doing anything more than that. I get that some people are fine sharing their info, but I am not, I even do KYC only at places that I trust completely and would rather not to do that if given the option not to do it as well.

So, when it's that important to keep my own information, I rather not share them with more information. Not because I do not want them to know, if I knew it would only stay with them then I would, but either they will sell it or get "hacked" and then we are going to get screwed.

madnessteat

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Quote from: len01 on May 24, 2023, 11:25:36 AM

Quote from: AicecreaME on May 24, 2023, 07:50:19 AM

What I can recommend is assessing the players on their level of satisfaction on the quality of service provided in terms of game variations, transaction fees and transaction time, and other things related to the overall experience of the players in gambling site.

well, I agree with you that the casino doesn't need to bother asking something that the development team or research team can do and what to ask about customer satisfaction using the casino platform. so that the survey seems to carry more weight than doing a survey that does not need to be asked.
if the casino gives surveys to the customers about satisfaction it will definitely give good progress for the casino.

In my opinion, the results of such surveys will indicate that most users will not be completely satisfied with the quality of services provided. After all, people are always missing something. The only advantage that I see in conducting such surveys is to increase customer loyalty by taking care of them. And it will work on a psychological level and it does not matter whether there will actually be some work in this direction.

slapper

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Quote from: ethereumhunter on May 24, 2023, 09:15:51 PM

Quote from: uneng on May 24, 2023, 01:03:21 PM

I've seen a casino which contacted a gambler who was facing huge losses in a short time period, but can't remember exactly, because it has been a while since I saw these news here on forum. But you are right, most of them won't do this, because they don't feel it's their obligation, besides the fact huge losses for a gambler means huge profit for the casino...

On the other hand, I think a smart casino would adopt this kind of friendly measure to raise their popularity among responsively gambling enthusiasts, besides showing care and affection for their customers who will be more prone to continue loyal to their platform on long term. A mechanism like this would be really more efficient than any empty random surveys that take us nowhere...

Maybe in the future, casinos will give notice to gamblers who have used up a lot of money, especially those who have experienced consecutive losses, so they can control themselves and not continue gambling. And because the government also oversees the casinos, it makes the casinos have to be even more responsive. The government may ask for a report from the casino to find out who has experienced a loss and what actions the casino has taken for gamblers who have lost a lot of money.

Maybe surveys can also successfully provide input to casinos so they can be even better than before. Criticism from members is very useful for the casino in terms of service to its members so this survey is still needed. And from the survey, the casino can also know the level of satisfaction of its members with the service and performance so that the casino can improve it to be even better.

Alright, let's put on our "crazy hats" for a moment. Imagine a casino implementing a "red light, green light" system, akin to traffic signals. A green light means you're within your limit, yellow indicates caution, and red means you should stop. Is that too intrusive? Perhaps, but it's a concept worth exploring, no?

About surveys, I think we're missing a trick here. Surveys aren't just popularity contests; they can be gold mines of information. Why not make them more interactive? Gamify them? Offer rewards for honest feedback? Then maybe, just maybe, we'll see a shift in their perceived usefulness.

As for government involvement, is that a slippery slope? Where do we draw the line between protection and infringement? And what about personal responsibility? These are tough questions, but necessary ones.

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Quote from: SirLancelot on May 26, 2023, 06:35:33 AM

Quote from: Wiwo on May 24, 2023, 05:47:08 PM

First, casino operation aims to make profits from their business and anything outside that is a total turn-off for the casinos and, chasing a player who is under addictions is not one of the casino call principles or services, no doubt in some cases, casinos will mention that their monitor the activities of the players and if he pauses a high risk of over-involvement in gambling the casino can either choose to limit his access to the site or better still lock him out of some games.

But ultimately, casino responsibility doesn't include looking out for players who wager a lot, in principle, that is where casinos revenues come from.

Exactly, people who gamble a lot will need to take care of their urges themselves so that they don't get addicted to gambling and start excessive betting, the casino where someone plays is basically not responsible for a person not being a responsible gambler, all they can and should do is to warn them initially that gambling has its risks and one should gamble only with what they can afford to lose.

Once that is done, the casino has completed its responsibility and should not be blamed if someone places a lot of bets or loses everything they had because they have already warned them and if they didn't listen or act upon that, it's not their problem.

I agree, one thing I do not like is that many people are always trying to shift their responsibilities away and blame others for their problems, and while many people buy their excuses I refuse to do so, because at the end each one of us is responsible for our actions and no one else.

Casinos should not be held responsible for the behaviors and the mistakes of their clients, especially since they warn them beforehand about the consequences of not gambling only for entertainment purposes.

SirLancelot

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Quote from: Wiwo on May 24, 2023, 05:47:08 PM

First, casino operation aims to make profits from their business and anything outside that is a total turn-off for the casinos and, chasing a player who is under addictions is not one of the casino call principles or services, no doubt in some cases, casinos will mention that their monitor the activities of the players and if he pauses a high risk of over-involvement in gambling the casino can either choose to limit his access to the site or better still lock him out of some games.

But ultimately, casino responsibility doesn't include looking out for players who wager a lot, in principle, that is where casinos revenues come from.

Exactly, people who gamble a lot will need to take care of their urges themselves so that they don't get addicted to gambling and start excessive betting, the casino where someone plays is basically not responsible for a person not being a responsible gambler, all they can and should do is to warn them initially that gambling has its risks and one should gamble only with what they can afford to lose.

Once that is done, the casino has completed its responsibility and should not be blamed if someone places a lot of bets or loses everything they had because they have already warned them and if they didn't listen or act upon that, it's not their problem.

darewaller

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Quote from: Kakmakr on May 24, 2023, 02:09:13 AM

How will a "Survey" help to prevent those actions?

Most people lie on surveys, so you are not getting accurate data from those surveys. The ToS specifically restrict certain countries from playing on those sites, so people are not just breaking the rules that are stated in the ToS, but they are breaking the local laws of their country.

So, if people stick to the rules, then situations like this will be prevented. The sites must just make sure that the users specifically acknowledge that they have read the ToS and that they will abide by it.

I see Stake.com have recently forced people to "tick" that they have read the ToS, before they can enter the site. Wink

Maybe once the gamblers answer the surveys, the casino will then do appropriate actions. If they found out that the gambler is close to being addicted, maybe they will restrict his account for a while. Something like that. The only downside that we can see here is like you said, a gambler can lie and will likely say that they are not addicted yet. That is already their problem. They think this was cool? No but they will regret this later on.

Casinos are already doing their best to help so they should not receive a bad impression anymore from the public, saying that they only want is money and they don't care what will happen to their customers.

bittraffic

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More surveillance. Weve got enough already from exchanges.
It would be good to implement but they could just stop there as its favourable for casinos to not mind how much gamblers spend. Even if this extensive KYC down to whether they should notify or warn users they've reached limits, it could just be done on their casino accounts.

Casino users just have to regulate themselves and not blame the casino if they lose their money.

ethereumhunter

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Quote from: uneng on May 24, 2023, 01:03:21 PM

I've seen a casino which contacted a gambler who was facing huge losses in a short time period, but can't remember exactly, because it has been a while since I saw these news here on forum. But you are right, most of them won't do this, because they don't feel it's their obligation, besides the fact huge losses for a gambler means huge profit for the casino...

On the other hand, I think a smart casino would adopt this kind of friendly measure to raise their popularity among responsively gambling enthusiasts, besides showing care and affection for their customers who will be more prone to continue loyal to their platform on long term. A mechanism like this would be really more efficient than any empty random surveys that take us nowhere...

Maybe in the future, casinos will give notice to gamblers who have used up a lot of money, especially those who have experienced consecutive losses, so they can control themselves and not continue gambling. And because the government also oversees the casinos, it makes the casinos have to be even more responsive. The government may ask for a report from the casino to find out who has experienced a loss and what actions the casino has taken for gamblers who have lost a lot of money.

Maybe surveys can also successfully provide input to casinos so they can be even better than before. Criticism from members is very useful for the casino in terms of service to its members so this survey is still needed. And from the survey, the casino can also know the level of satisfaction of its members with the service and performance so that the casino can improve it to be even better.

ChiBitCTy

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This is a tough one. On one hand I don't think it hurts that casinos set limits for their players as a means to not hurt any innocent victims (kids who suffer due to their parents gambling issues, for example), but on the other hand I don't like the government getting in to our business any more than they have to, so I'm not thrilled with stringent KYC rules and things of that nature. I think perhaps education, and survey's could be a good thing, versus just forcing intrusive mandates.

Davidvictorson

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Quote from: robelneo on May 20, 2023, 06:46:58 PM

In light of two cases about casinos being charged for not stopping one player from playing past his betting threshold and from one demanding one casino to return his losses because of VPN issues.

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

This is for the casinos to avoid issues in the future when players look for loopholes to regain their losses by charging them in court.

Reference :
Stake.com not paying out my money

A Gambling Operator Court Case

Yes they should implement this survey assessment. A lot of homes and lives will be save. With the best being their businesses. Any gambler that they notice a unusual or a suspicious betting and deposit activity on their account should be sent email requesting that they answer a short survey. This is the first way to know a casino that truly carries out the responsible gambling policy to the latter.

ryzaadit

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If you ask directly to them, they will answer no for (VPN).

However, these player who are playing with VPN are most the time from Influencer. Guess, what the person who are trying promoted the casino with their referral link advising people using VPN.

It's for their own benefit from the referral reward, I always seeing these on influnecer who advise people using VPN meanwhile the casino not.

Wiwo

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First, casino operation aims to make profits from their business and anything outside that is a total turn-off for the casinos and, chasing a player who is under addictions is not one of the casino call principles or services, no doubt in some cases, casinos will mention that their monitor the activities of the players and if he pauses a high risk of over-involvement in gambling the casino can either choose to limit his access to the site or better still lock him out of some games.

But ultimately, casino responsibility doesn't include looking out for players who wager a lot, in principle, that is where casinos revenues come from.

Casdinyard

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Quote from: Doan9269 on May 24, 2023, 02:23:57 AM

Quote from: Kakmakr on May 24, 2023, 02:09:13 AM

How will a "Survey" help to prevent those actions?

Most people lie on surveys, so you are not getting accurate data from those surveys. The ToS specifically restrict certain countries from playing on those sites, so people are not just breaking the rules that are stated in the ToS, but they are breaking the local laws of their country.

So, if people stick to the rules, then situations like this will be prevented. The sites must just make sure that the users specifically acknowledge that they have read the ToS and that they will abide by it.

I see Stake.com have recently forced people to "tick" that they have read the ToS, before they can enter the site. Wink

Survey to me is nothing but a waste of time because of the work load that would be lay on you and the stress and time taken before it ended, yet it's not encoura by any means because it's not a measure good enough to tackle gamblers into a good moral conducts, passing through survey will make them loose interest in gambling on a particular gambling platform, gamblers hardly cope with the KYC challenges and introducing this again will not help but discouraged many from enjoying full access in gambling, some casinos may lost gamblers through this.

How in the hell is answering a couple questions that's not gonna take more than 5 minutes of your life stressful to you? Plus the point of the survey may have been lost to you lmao. The main reason why such a survey will be held is because the casino in this scenario wants to get a glimpse at what the average gambler's painpoint is. So they could improve upon that aspect and make a general nicer experience for everyone involved. You'd have to be some sort of special snowflake to be stressed about a 5 minute or less survey.

As for Kakmakr's problem with Stake.com "forcing" users to click the I agree button before being able to enter the site, it's a common practice done by everyone, not only in the gambling industry, literally the minute you sign in, download, or watch anything on the internet that's new to you you'd be obliged to read the ToS and check if you agree with it, if you don't want to agree with it then you don't reserve the right to play with the sportsbook, cause why in the hell are you going to play with a bookie that you can't even agree with? Does that make sense to you?

Cling18

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Quote from: Webetcoins on May 24, 2023, 03:41:21 PM

Quote from: Hispo on May 23, 2023, 06:34:27 PM

I have got no issue with any service performing surveys with the purpose of improving the experience, on the other hand, I think that doing surveys on things like VPN usage is a rather controversial topic, keeping in mind how some casinos are not quite favorable on the use of such tools. Specially if an user is trying to avoid region restrictions. It happens with other services, like streaming...

Keeping that aside, if the surveys and the ways to get feedback are not intrusive, I welcome them, in the end, it is for the good of both the company/casino and the user base.

It's obviously a good thing if a casino or any other platform is doing surveys only to get user experience feedback and to know and understand what users like and what they don't so that they can improve the user experience for their users and players, but they are in no way under the obligation to find out whether you've gambled enough and don't want to keep doing it.

It's a gambler's responsibility to take care of their betting limits and how much they want to gamble per day or per week or even per month, the casino has nothing to do with that and they rather feel better if you are wagering more since it's feeding their business.

Just like other successful business, they run surveys to check on their costumer's demands and issues. That will help them figure how they're pleasing their users with their service. It will help them determine the issues that their gamblers have bee encountering and would help them improve their services if necessary.
Feedbacks would help them improve in all aspects of their business and I see nothing wrong with it because through it, they will be able to notice if they need to polish things to reach the gambler's satisfaction.

Webetcoins

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Quote from: Hispo on May 23, 2023, 06:34:27 PM

I have got no issue with any service performing surveys with the purpose of improving the experience, on the other hand, I think that doing surveys on things like VPN usage is a rather controversial topic, keeping in mind how some casinos are not quite favorable on the use of such tools. Specially if an user is trying to avoid region restrictions. It happens with other services, like streaming...

Keeping that aside, if the surveys and the ways to get feedback are not intrusive, I welcome them, in the end, it is for the good of both the company/casino and the user base.

It's obviously a good thing if a casino or any other platform is doing surveys only to get user experience feedback and to know and understand what users like and what they don't so that they can improve the user experience for their users and players, but they are in no way under the obligation to find out whether you've gambled enough and don't want to keep doing it.

It's a gambler's responsibility to take care of their betting limits and how much they want to gamble per day or per week or even per month, the casino has nothing to do with that and they rather feel better if you are wagering more since it's feeding their business.

uneng

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Quote from: ethereumhunter on May 24, 2023, 02:50:59 AM

Quote from: alegotardo on May 23, 2023, 06:42:01 PM

Quote from: robelneo on May 20, 2023, 06:46:58 PM

In light of two cases about casinos being charged for not stopping one player from playing past his betting threshold and from one demanding one casino to return his losses because of VPN issues.

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

No!

I think casinos should have mechanisms to detect when the user has an above average spending, losses beyond normal or a days of play that is not within their usual pattern.

The simple fact of simply informing the user about these abnormalities and asking him to consent (similar to what we already have for the use of cookies) of the risks he is running by continuing to play would be enough to pass this responsibility on to the user without compromising the free his right to continue playing while protecting the site from possible penalty or legal action in the future.

Casinos know players with above average spending but probably not many casinos will tell those players that. And the casinos feel it is not their responsibility to tell because it is the responsibility of each to be able to limit their play so as not to lose a lot of money. Players can ask for reports on using money for gambling but how many of those players will do that? I don't think so.

And if players can't limit the use of their money, it's not the casino's fault but the players themselves. And the casino has also told all the players to always limit their money in gambling. But unfortunately, only a few really want to limit.

I've seen a casino which contacted a gambler who was facing huge losses in a short time period, but can't remember exactly, because it has been a while since I saw these news here on forum. But you are right, most of them won't do this, because they don't feel it's their obligation, besides the fact huge losses for a gambler means huge profit for the casino...

On the other hand, I think a smart casino would adopt this kind of friendly measure to raise their popularity among responsively gambling enthusiasts, besides showing care and affection for their customers who will be more prone to continue loyal to their platform on long term. A mechanism like this would be really more efficient than any empty random surveys that take us nowhere...

len01

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Quote from: AicecreaME on May 24, 2023, 07:50:19 AM

What I can recommend is assessing the players on their level of satisfaction on the quality of service provided in terms of game variations, transaction fees and transaction time, and other things related to the overall experience of the players in gambling site.

well, I agree with you that the casino doesn't need to bother asking something that the development team or research team can do and what to ask about customer satisfaction using the casino platform. so that the survey seems to carry more weight than doing a survey that does not need to be asked.
if the casino gives surveys to the customers about satisfaction it will definitely give good progress for the casino.

AicecreaME

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Quote from: Saint-loup on May 20, 2023, 06:57:25 PM

I don't think casinos, especially the big ones need to ask their customers if they are using a VPN, because they usually spot it themselves.
They are always chasing multi-account bonus/promotion abusers and good bettors banned or limited by them, so it's one of the first thing they check IMO.

Agree with this.

They don't really have to ask since the players can always lie about those things especially if it benefits them. Instead of asking the players about these information, they have specific teams and developers ready to spot the unusual activities of the gamblers using their monitoring devices and software. Surely they have the capacity to detect those who are using VPNs especially if they prohibit using one and it is stated in their TOS.

These casinos also focus on spotting and suspending those players who have multiple accounts which they probably detect based on the IP address or device information to block them from abusing the system. It might not be as aggressive as others, but for sure, even the small time casinos are monitoring these illegal activities such as abusing the promotions, bonuses and the likes done by abusive players.

What I can recommend is assessing the players on their level of satisfaction on the quality of service provided in terms of game variations, transaction fees and transaction time, and other things related to the overall experience of the players in gambling site.

Hispo

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Quote from: AmoreJaz on May 23, 2023, 06:37:20 PM

Quote from: Hispo on May 23, 2023, 06:34:27 PM

I have got no issue with any service performing surveys with the purpose of improving the experience, on the other hand, I think that doing surveys on things like VPN usage is a rather controversial topic, keeping in mind how some casinos are not quite favorable on the use of such tools. Specially if an user is trying to avoid region restrictions. It happens with other services, like streaming...

Keeping that aside, if the surveys and the ways to get feedback are not intrusive, I welcome them, in the end, it is for the good of both the company/casino and the user base.

that is true. if the survey is just to improve their services, why not? players want their site where they are comfortable playing with, not a site where they are worried about possibly privacy invasion.
this is also good for the casino as they will know if they are still relevant with the market and know the current requirements of their players.

I even recall some years ago, that when a website (it was not necessarily a casino) wanted to perform some survey campaign to improve their services, they would not only ask users to take the survey, but also offer a small bonification once the survey was completed, that surely boosted the participation on those campaigns.

Obviously, the bonus was intended to be claimed by veteran users, so there was no chance of survey abuse by new accounts. Casinos could do the same, offering a bonus as low as 1$. People would gladly take it, for example.

Topic: Do You Think Casinos Should Do Survey From Time To Time To Assess You. - page 3. (Read 890 times)