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Topic: Do You Think Casinos Should Do Survey From Time To Time To Assess You. - page 2. (Read 839 times)

hero member
Activity: 840
Merit: 612
That's the point, casinos are businesses and they would probably not care much about how much their gamblers are wagering or losing every day or every week because the more their players wager and lose, the more revenue their platform will make and that is what they strive for, a business will surely look for profits and they wouldn't ask their customers not to spend much money with them.
Yeah the casino act like they're care with their gamblers and they don't want them become gambling addicts. But this is just for a requirement for the casino license or other rule, while the casino itself really want to see their gamblers gamble a lot money and lose it.

This might be different if the casino have partnered with a psychiatrist, whenever the gambler has a sign of gambling addict, the casino can ask the gambler to consult with their psychiatrist, so the casino can make money from the gambling loss and consultation.
hero member
Activity: 2870
Merit: 612
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Huge part of this community are against KYC but somehow the YES won in this poll. Our desire for adoption really has made our best votes to say Yes for regular surveillance from the casinos. And then theres exchanges who also regularly asked ourmdocuments when they see irregularities to our logins.

One day they'll be asking DNA samples and we will still be complying to them.
hero member
Activity: 2562
Merit: 586
Casinos may do survey from time to time but as a business, the survey will be something like "satisfaction level" of their players related to their services. This kind of survey might be needed to improve their service as they will know what is wanted by players and what is not wanted. However if we are talking about survey to asses players related to money to spend, I dont think casinos need to do it because it is player's responsibility. If it is about VPN, maybe a survey is needed because there are still many issues happened related to the use of VPN.
That's the point, casinos are businesses and they would probably not care much about how much their gamblers are wagering or losing every day or every week because the more their players wager and lose, the more revenue their platform will make and that is what they strive for, a business will surely look for profits and they wouldn't ask their customers not to spend much money with them.

All a casino can do is give a simple warning to a gambler that how much they've gambled so far and that they should gamble responsibly and that's all, now if a gambler doesn't take that seriously and goes ahead and gambles more, that is their responsibility.
hero member
Activity: 1330
Merit: 585
Leading Crypto Sports Betting & Casino Platform
Casinos may do survey from time to time but as a business, the survey will be something like "satisfaction level" of their players related to their services. This kind of survey might be needed to improve their service as they will know what is wanted by players and what is not wanted. However if we are talking about survey to asses players related to money to spend, I dont think casinos need to do it because it is player's responsibility. If it is about VPN, maybe a survey is needed because there are still many issues happened related to the use of VPN.
exactly right. casinos do surveys about gamblers' money that are personal in nature and don't have to be done because it shouldn't be done by anyone because it is the right and responsibility of each customer to spend in any amount, it's up to the customer.
but if a survey is done for the sake of improving casino services that's very good because that's what casinos need to improve services or any features that make customers more loyal.
but until now I don't know which casinos conduct surveys like this.
legendary
Activity: 3066
Merit: 1312
SOL.BIOKRIPT.COM
Casinos may do survey from time to time but as a business, the survey will be something like "satisfaction level" of their players related to their services. This kind of survey might be needed to improve their service as they will know what is wanted by players and what is not wanted. However if we are talking about survey to asses players related to money to spend, I dont think casinos need to do it because it is player's responsibility. If it is about VPN, maybe a survey is needed because there are still many issues happened related to the use of VPN.
sr. member
Activity: 1092
Merit: 267
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Casinos should not be held responsible for the behaviors and the mistakes of their clients, especially since they warn them beforehand about the consequences of not gambling only for entertainment purposes.

You're not expected to have the casino moderate your lifestyle and the way you're been secured from any external threat against your account, no amount of verification they can do to tackle this except there never been an attempt to attack a user, going through verification process from time to time will be kind of boring thing to do, that alone will scare gamblers away since the world is advancing towards decentralized and privacy and people no longer subject themselves to KYC if they have an alternative to it.
I think casinos should never be taken seriously and should be played as entertainment and even if there are alternatives to kyc beware of them. If the user is careful then the number of attacks will decrease. Most people scoff at the idea of placing a minimum bet, but you must ignore it. If you want to save money despite the high probability of winning, you need to bet regularly on small games. Your chances of winning improve as you bet more frequently.
hero member
Activity: 2912
Merit: 541
Leading Crypto Sports Betting & Casino Platform
Actually the survey that the OP meant was a survey of customers who made mistakes and also used VPN because some casinos prohibit VPN use but gamblers still use VPN when accessing the site so this will be a problem for casinos because VPN use is influenced by prohibited jurisdictions.
If only to see the level of satisfaction of casino customers, there is no need to carry out surveys one by one because those who are registered on the forum have an ANN thread so that everything that is felt can be seen from the feedback contained in the casino's ANN thread.
The survey could be expanded into something the casinos want to know, not just about VPN usage, regulations that need to be changed, services, withdrawals, deposits, or even something else. It has become commonplace for companies to conduct surveys of their users to find out how good the company's service is for their users.

Indeed, it can be seen from the thread made by the casino representative, but I think it only represents people who are in this forum, and the casino doesn't know how people from outside the forum will respond. But the casino itself will determine it and we may only be able to give advice.
As long as the user always feels satisfied and there are no complaints about using the VPN, regulations that need to be changed, services, withdrawals, deposits then the casino does not need to carry out surveys because it is better to do the job such as providing better service and coming up with new development ideas that can provide more customer satisfaction and this will be more important than conducting a survey.

Keep in mind that all the online casinos in this forum are crypto based and I'm sure every gambler who uses crypto knows about this forum even most of them are also members of the bitcointalk forum.
So there's nothing wrong with seeing some feedback or reviews in forum.
It's true and it's up to the casino whether to do a survey or not because it's just a suggestion so that the casino can find out how far their casino has progressed towards its customers. If the casino can get suggestions from its users to improve service and provide the best, it can get more members to gamble in its place.

We know that many gamblers are trying to get the best casino and only by knowing the response from each gambler can the casino work optimally and improve its services. It can also increase their reputation because they always care about their customers and don't want to disappoint their customers.
hero member
Activity: 1540
Merit: 521
Leading Crypto Sports Betting & Casino Platform
Actually the survey that the OP meant was a survey of customers who made mistakes and also used VPN because some casinos prohibit VPN use but gamblers still use VPN when accessing the site so this will be a problem for casinos because VPN use is influenced by prohibited jurisdictions.
If only to see the level of satisfaction of casino customers, there is no need to carry out surveys one by one because those who are registered on the forum have an ANN thread so that everything that is felt can be seen from the feedback contained in the casino's ANN thread.
The survey could be expanded into something the casinos want to know, not just about VPN usage, regulations that need to be changed, services, withdrawals, deposits, or even something else. It has become commonplace for companies to conduct surveys of their users to find out how good the company's service is for their users.

Indeed, it can be seen from the thread made by the casino representative, but I think it only represents people who are in this forum, and the casino doesn't know how people from outside the forum will respond. But the casino itself will determine it and we may only be able to give advice.
As long as the user always feels satisfied and there are no complaints about using the VPN, regulations that need to be changed, services, withdrawals, deposits then the casino does not need to carry out surveys because it is better to do the job such as providing better service and coming up with new development ideas that can provide more customer satisfaction and this will be more important than conducting a survey.

Keep in mind that all the online casinos in this forum are crypto based and I'm sure every gambler who uses crypto knows about this forum even most of them are also members of the bitcointalk forum.
So there's nothing wrong with seeing some feedback or reviews in forum.
hero member
Activity: 2464
Merit: 585
It's very inconvenient for us to answer multiple questions, and we prefer to gamble with privacy. One of the reasons why I'm involved in cryptocurrency is because I enjoy gambling, and the anonymity it provides is something I appreciate. Therefore, it would be a new experience for me if there were surveys or mandatory Know Your Customer (KYC) requirements that could potentially disrupt the fun in gambling.

So, I'm not in favor of surveys or anything else that could compromise the privacy and enjoyment of gambling.
Are you not using any centralized crypto exchanges for gambling? If you are, are you not asked to complete KYC verification before making a withdrawal? Maybe not for small ones, but what if you win something significantly higher than what you usually withdraw and they ask you for KYC verification? You can't deny it because your money will be stuck that way.

The point is, our privacy is disrupted at the exact moment when we sign up to use a platform with a centralized business model, and whether we like it or not, we are compelled to provide our personal details and information in order to access all the features of the platform, especially withdrawals.
full member
Activity: 1008
Merit: 141
In light of two cases about casinos being charged for not stopping one player from playing past his betting threshold and from one demanding one casino to return his losses because of VPN issues.

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

This is for the casinos to avoid issues in the future when players look for loopholes to regain their losses by charging them in court.

Reference :
Stake.com not paying out my money

A Gambling Operator Court Case
as i know there are many cases that were won by gambling business owners, it's all because before they run a business, they already know what problems can interfere with their business in the future. 

not just random people who can set up a gambling business and they are not as random as they make TOS, so it's important for everyone to read carefully what can and can't do when playing on a gambling site.
legendary
Activity: 3108
Merit: 1115
Leading Crypto Sports Betting & Casino Platform
So let's give more information about us to a casino so that they would be able to sell it? No thanks, I am not going to give any information to anyone, I feel like this is good enough that they already have so many information of me and they should be glad that I am not doing anything more than that. I get that some people are fine sharing their info, but I am not, I even do KYC only at places that I trust completely and would rather not to do that if given the option not to do it as well.

So, when it's that important to keep my own information, I rather not share them with more information. Not because I do not want them to know, if I knew it would only stay with them then I would, but either they will sell it or get "hacked" and then we are going to get screwed.
True. The basic info like e-mail, age, and location should be enough, and doing more out of that may lead to different evil intentions and we don't want it to happen. I do love the idea of asking the customer if they are doing fine in gambling or if they are in trouble and near addiction, maybe this will help them build a list of users that are to be recommended by the "Gambling responsibly" program of each online gambling site.
I guess that won't hurt to let them know if we are still enjoying playing games on their platform.
But I doubt many will answer as I do know for myself I will be too lazy answering questions like that if I know to myself that I am still enjoying sports betting and some casino games. I mean, I don't think I will be the only one to take a pass on that kind of survey.
sr. member
Activity: 2436
Merit: 272
Eloncoin.org - Mars, here we come!
In light of two cases about casinos being charged for not stopping one player from playing past his betting threshold and from one demanding one casino to return his losses because of VPN issues.

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

This is for the casinos to avoid issues in the future when players look for loopholes to regain their losses by charging them in court.

Reference :
Stake.com not paying out my money

A Gambling Operator Court Case


 
No, because I feel it's ineffective since casino can't stop someone from betting which is the responsibility of the user and casino may have self exclusion for limited time when the user opts it for. But we know there are other casinos to go with at the time of self exclusion on one casino so it's kind of ineffective as well.

So why we always have to blame the casinos for the mistakes made by the users and they want to refund the money. Usage of VPN is allowed on many sites but who uses free VPN service will be having issues over time because the same proxy may be used by someone else and that's when the multi account issue starts.
hero member
Activity: 2912
Merit: 556
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It's very inconvenient for us to answer multiple questions, and we prefer to gamble with privacy. One of the reasons why I'm involved in cryptocurrency is because I enjoy gambling, and the anonymity it provides is something I appreciate. Therefore, it would be a new experience for me if there were surveys or mandatory Know Your Customer (KYC) requirements that could potentially disrupt the fun in gambling.

So, I'm not in favor of surveys or anything else that could compromise the privacy and enjoyment of gambling.
But KYC may become one of the requirements to play gambling at crypto casinos in the future because the attention from the government is so great. They put pressure on the crypto casinos that previously did not ask their users to do KYC, but now, with government interference, they can do nothing but follow suit.

The casino's surveys may be about how much satisfaction each user gets so that the casino can find out and fix if something is still not good. And perhaps, later, there will be a survey about KYC as well, so we have to be ready for that. And if we don't want to do KYC, we can look for other crypto casinos.
hero member
Activity: 812
Merit: 560
Casinos should not be held responsible for the behaviors and the mistakes of their clients, especially since they warn them beforehand about the consequences of not gambling only for entertainment purposes.

You're not expected to have the casino moderate your lifestyle and the way you're been secured from any external threat against your account, no amount of verification they can do to tackle this except there never been an attempt to attack a user, going through verification process from time to time will be kind of boring thing to do, that alone will scare gamblers away since the world is advancing towards decentralized and privacy and people no longer subject themselves to KYC if they have an alternative to it.
hero member
Activity: 2926
Merit: 636
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So let's give more information about us to a casino so that they would be able to sell it? No thanks, I am not going to give any information to anyone, I feel like this is good enough that they already have so many information of me and they should be glad that I am not doing anything more than that. I get that some people are fine sharing their info, but I am not, I even do KYC only at places that I trust completely and would rather not to do that if given the option not to do it as well.

So, when it's that important to keep my own information, I rather not share them with more information. Not because I do not want them to know, if I knew it would only stay with them then I would, but either they will sell it or get "hacked" and then we are going to get screwed.
I don't think that a casino or any platform would ask for any personal information for taking any surveys apart from the basic questions that they probably already know about you but they still ask them during a survey, and other questions would probably include asking how often you gamble, how much money you use, what's your basic bet size on an average, etc.

Answering these questions shouldn't really be an issue for a gambler considering they have already completed their KYC with the casino and they have more information than what they are asking for within the survey.

It's very inconvenient for us to answer multiple questions, and we prefer to gamble with privacy. One of the reasons why I'm involved in cryptocurrency is because I enjoy gambling, and the anonymity it provides is something I appreciate. Therefore, it would be a new experience for me if there were surveys or mandatory Know Your Customer (KYC) requirements that could potentially disrupt the fun in gambling.

So, I'm not in favor of surveys or anything else that could compromise the privacy and enjoyment of gambling.
legendary
Activity: 1946
Merit: 1100
Leading Crypto Sports Betting & Casino Platform
Maybe surveys can also successfully provide input to casinos so they can be even better than before. Criticism from members is very useful for the casino in terms of service to its members so this survey is still needed. And from the survey, the casino can also know the level of satisfaction of its members with the service and performance so that the casino can improve it to be even better.
Actually the survey that the OP meant was a survey of customers who made mistakes and also used VPN because some casinos prohibit VPN use but gamblers still use VPN when accessing the site so this will be a problem for casinos because VPN use is influenced by prohibited jurisdictions.
If only to see the level of satisfaction of casino customers, there is no need to carry out surveys one by one because those who are registered on the forum have an ANN thread so that everything that is felt can be seen from the feedback contained in the casino's ANN thread.
Basing on the situation or condition mentioned on OP that VPN was allowed and suddenly the house pertaining about such violation on having using that VPN? It is totally contradictory or something not really that fair

at all on the situation that they are really into. There are indeed platforms who would really be willing to break out those terms and conditions and would really be sticking on what are their plans and rejecting and ignoring with their players funds to be paid out or simply with their winnings. As for surveys then do we really think that they would really be that too mindful when it comes into their players situation or condition?
I dont think so because as long you would be having the funds then they wouldnt really be completely be stopping you midway since we know that this is a business on which it would
really be that just normal that they wouldnt really care at all.

Assessment or showing up some concern is something really just that letting or making themselves do look goo but actually they are really just that a cover up.
True. online casinos can be a real head-scratcher filled with an alphabet soup of Ts & Cs, legalese, and teeny-weeny print. And this hot potato of VPN use is definitely a snarl in that spaghetti. Now, VPNs are sort of like your friendly neighbourhood Spider-Man, shielding our online personas from the beady eyes of cyber ne'er-do-wells. But, as with any Spidey-sense, they can be double-dealt.

Online casinos are caught in a proper pickle. They've got a gauntlet of laws to run and clientele to keep jolly. It's kinda like trying to do a handstand on a unicycle on a tightrope while juggling chainsaws. If they give VPNs a thumbs up, they're flirting with potential legal booby traps. If they pull the plug on VPNs completely, they might tick off clients who put a premium on their privacy.

As for the casino’s worries about their player’s well-being, well, that's a coin with two faces. Some might be genuinely invested, churning out polls and hosting feedback huddles. Others might just be wolfing in sheeps' clothing. In this frontier town of online gaming, it's down to the punters to keep their wits about them and play their cards right.
hero member
Activity: 2702
Merit: 704
So let's give more information about us to a casino so that they would be able to sell it? No thanks, I am not going to give any information to anyone, I feel like this is good enough that they already have so many information of me and they should be glad that I am not doing anything more than that. I get that some people are fine sharing their info, but I am not, I even do KYC only at places that I trust completely and would rather not to do that if given the option not to do it as well.

So, when it's that important to keep my own information, I rather not share them with more information. Not because I do not want them to know, if I knew it would only stay with them then I would, but either they will sell it or get "hacked" and then we are going to get screwed.
Often those which care about their privacy are labeled as being too paranoid for their own good, but you are right, if private companies could guarantee beyond any doubt that whatever information that was shared with them will stay with them then a great deal of those people could share their information knowing that is safe.

However the reality is different, as even some of the services with the most information about their clients, like Facebook, have been hacked several times, and if they cannot secure the data of their customers then who can?
hero member
Activity: 2856
Merit: 769
Maybe surveys can also successfully provide input to casinos so they can be even better than before. Criticism from members is very useful for the casino in terms of service to its members so this survey is still needed. And from the survey, the casino can also know the level of satisfaction of its members with the service and performance so that the casino can improve it to be even better.
Actually the survey that the OP meant was a survey of customers who made mistakes and also used VPN because some casinos prohibit VPN use but gamblers still use VPN when accessing the site so this will be a problem for casinos because VPN use is influenced by prohibited jurisdictions.
If only to see the level of satisfaction of casino customers, there is no need to carry out surveys one by one because those who are registered on the forum have an ANN thread so that everything that is felt can be seen from the feedback contained in the casino's ANN thread.
Basing on the situation or condition mentioned on OP that VPN was allowed and suddenly the house pertaining about such violation on having using that VPN? It is totally contradictory or something not really that fair

at all on the situation that they are really into. There are indeed platforms who would really be willing to break out those terms and conditions and would really be sticking on what are their plans and rejecting and ignoring with their players funds to be paid out or simply with their winnings. As for surveys then do we really think that they would really be that too mindful when it comes into their players situation or condition?
I dont think so because as long you would be having the funds then they wouldnt really be completely be stopping you midway since we know that this is a business on which it would
really be that just normal that they wouldnt really care at all.

Assessment or showing up some concern is something really just that letting or making themselves do look goo but actually they are really just that a cover up.
legendary
Activity: 2044
Merit: 1075
Leading Crypto Sports Betting & Casino Platform
So let's give more information about us to a casino so that they would be able to sell it? No thanks, I am not going to give any information to anyone, I feel like this is good enough that they already have so many information of me and they should be glad that I am not doing anything more than that. I get that some people are fine sharing their info, but I am not, I even do KYC only at places that I trust completely and would rather not to do that if given the option not to do it as well.

So, when it's that important to keep my own information, I rather not share them with more information. Not because I do not want them to know, if I knew it would only stay with them then I would, but either they will sell it or get "hacked" and then we are going to get screwed.
I don't think that a casino or any platform would ask for any personal information for taking any surveys apart from the basic questions that they probably already know about you but they still ask them during a survey, and other questions would probably include asking how often you gamble, how much money you use, what's your basic bet size on an average, etc.

Answering these questions shouldn't really be an issue for a gambler considering they have already completed their KYC with the casino and they have more information than what they are asking for within the survey.
hero member
Activity: 2912
Merit: 541
Leading Crypto Sports Betting & Casino Platform
Alright, let's put on our "crazy hats" for a moment. Imagine a casino implementing a "red light, green light" system, akin to traffic signals. A green light means you're within your limit, yellow indicates caution, and red means you should stop. Is that too intrusive? Perhaps, but it's a concept worth exploring, no?

About surveys, I think we're missing a trick here. Surveys aren't just popularity contests; they can be gold mines of information. Why not make them more interactive? Gamify them? Offer rewards for honest feedback? Then maybe, just maybe, we'll see a shift in their perceived usefulness.

As for government involvement, is that a slippery slope? Where do we draw the line between protection and infringement? And what about personal responsibility? These are tough questions, but necessary ones.
Hey, I agree with the idea. Maybe it is an innovation if the casino gives prizes to people willing to fill out surveys to find out the level of user satisfaction and to receive criticism and suggestions from them. However, not everyone who does the survey will get a prize but it is still drawn again so that they can get the winner from the survey.

If it draws a link between protection and offense that you mean, I think casinos can give gamblers a warning that they are not doing well and should reduce their gambling habit. Otherwise, the casino could report them to the government because they are close to the limit that has been set. Surely it will help gamblers not to break it. And infringement? That might get a penalty from the casino not being allowed to play for a while. And as for personal responsibility, it seems that this is where it is necessary to have or be a responsible gambler in playing gambling so that we are not exposed to problems arising from ourselves.

Actually the survey that the OP meant was a survey of customers who made mistakes and also used VPN because some casinos prohibit VPN use but gamblers still use VPN when accessing the site so this will be a problem for casinos because VPN use is influenced by prohibited jurisdictions.
If only to see the level of satisfaction of casino customers, there is no need to carry out surveys one by one because those who are registered on the forum have an ANN thread so that everything that is felt can be seen from the feedback contained in the casino's ANN thread.
The survey could be expanded into something the casinos want to know, not just about VPN usage, regulations that need to be changed, services, withdrawals, deposits, or even something else. It has become commonplace for companies to conduct surveys of their users to find out how good the company's service is for their users.

Indeed, it can be seen from the thread made by the casino representative, but I think it only represents people who are in this forum, and the casino doesn't know how people from outside the forum will respond. But the casino itself will determine it and we may only be able to give advice.
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