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Topic: Do You Think Casinos Should Do Survey From Time To Time To Assess You. - page 8. (Read 839 times)

sr. member
Activity: 2408
Merit: 357
This could be a great idea to maintain the integrity of the site and help gamblers who are already suffering from addiction because the gamblers are the greatest asset of every casinos. Though this might not be enough to prevent addiction, but at least its good to see that the casinos truly cares, let’s just hope for a more responsible gambling site, I just don’t see it fair to blame the site if you lose more because of your own greediness.
hero member
Activity: 1540
Merit: 521
Leading Crypto Sports Betting & Casino Platform
If a casino allows the use of a VPN for access then it is not a complicated problem because the casino itself allows it and moreover if players spend more money to gamble then here the casino will benefit. I think gambling operators also won't mind this as long as players don't do things that are prohibited.
But there are also some casinos that do prohibit the use of VPNs and to conduct surveys from time to time it seems that it is not necessary because casinos have tools such as bots to detect every action used by users.

But I'm not sure players can find loopholes to recover losses by suing them to court.
legendary
Activity: 2296
Merit: 1038
Leading Crypto Sports Betting & Casino Platform
I don't think it's necessary, besides using a VPN seems to be strictly prohibited and usually also inaccessible at big casinos which are very strict like Stake even using the same IP can't be accessed and it looks like they will find out faster and immediately block it even accounts can suspended due to many cases of promotion and bonus abuse so almost all casinos have a strict security system including the use of this VPN.

I think it's better to use the original IP from the internet provider than having to use a VPN because for security reasons, especially if there is a lot of money in our account, to prevent suspicion from the casino, it's better to look safe and not be careless.
hero member
Activity: 2926
Merit: 567
I voted yes this is to protect their platform from players who are good at looking for loopholes just like the two links by asking even selected users to undergo surveys to check that they are still in control of their addiction or they still understand the forum rules and they are following them, casinos can be assured that players will not ask for a refund which is ridiculous or ask why they are allowed to play with huge amounts of money past beyond the normal betting limit.
There are irresponsible gamblers that don't want to accept their losses even if they lose it fair and square and they become imaginative in getting their money back, even threatening to file a case in court.
sr. member
Activity: 1428
Merit: 344
Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

This is for the casinos to avoid issues in the future when players look for loopholes to regain their losses by charging them in court.
The casino is in no way responsible for how you decide to gamble, they can only try to advice you to gamble responsibly. What I will suggest Casinos to do is to increase their campaign on responsible gambling by  maybe promoting the use of Helplines for addicts, and improving their promotion on responsible gambling. If they do this, they have a backing to show that they tried to ensure that people who use their casino did not become irresponsible and that they in no way promoted irresponsible gambling.
legendary
Activity: 3136
Merit: 1233
I don't think casinos should do surveys as they are not marketing companies but just a business that is not forcing anyone to go and play there,they are just making their offer to avid gamblers who are eager to play and they most likely do not need to conduct surveys in order to find out how a gambler is feeling.For that they have the chat where all gamblers are expressing their happiness,very few of them I have seen,while a lot of people complaining with all their rage are the people that lose money and that is how a casino should be,most people should be losing money in order for the casino to be in profit and pay the few gamblers that win money,there is no other way around it.

I am sure that they read for example Askgamblers and other related forum to see what gamblers want and they thereafter start to implement it.
copper member
Activity: 2324
Merit: 2142
Slots Enthusiast & Expert
In my opinion, a casino is just a place to play and they shouldn't be dealing with gamblers' problems. They will better off focusing their effort on providing the best gaming experience, lowering costs, better RTP, etc., and not acting as financial advisors or psychiatrists.

But for sure there should be rules in place, such as age and background checking to determine someone's limit. Well, in case someone avoids the limit using multiple accounts and/or VPN, it shouldn't be a problem for the casino. They're basically breaching the ToS.
hero member
Activity: 1428
Merit: 931
🇺🇦 Glory to Ukraine!
When it comes to players trying to find loopholes to recover their gambling losses, I believe there will always be some individuals attempting to exploit the system for personal gain. It's an unfortunate reality that exists in any gambling environment, no matter the surveys, questionnaires, or other assessments in place.

To tackle this persistent challenge, casinos should prioritize the implementation of comprehensive and transparent policies that explicitly outline the rules and regulations of their gambling platforms. These policies should cover responsible gambling practices, ensuring fair play, and specifying the consequences for any attempts to exploit the system. By establishing clear guidelines, casinos can set clear expectations for players and discourage them from actively seeking loopholes.
sr. member
Activity: 686
Merit: 403
I chose no because we as the gamblers must bend to online casinos rules, so why are we been asked to do survey from time to time? The fairness is all a casino needs to have to make me use the platform, the rest is left for them, it's their turf and you have to follow what they ask of you, if you don't like how they do things you will leave.

I understand that some casinos like adjusting to their users desires but that's still business, a new online casino always want to satisfy users but let them have good numbers of users, they won't care anymore, their main goal is attractive many users using offers and bonuses.
hero member
Activity: 2842
Merit: 772
In light of two cases about casinos being charged for not stopping one player from playing past his betting threshold and from one demanding one casino to return his losses because of VPN issues.

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

This is for the casinos to avoid issues in the future when players look for loopholes to regain their losses by charging them in court.

Reference :
Stake.com not paying out my money

A Gambling Operator Court Case


No, I don't think that it is the responsibility of gambling operators or casino. Gamblers should read the ToS of every platform that they are going to play so that there will be no issues whatsoever like in this case the use of VPN.

Casino's are going to fight it out in court cases, and if my memory serves me right, I'm not sure how many court cases does the casino losses though. Statistics could be in their side as everything is written on their ToS. And if someone violated it and then think that they have found a loophole, then they are all wrong.
hero member
Activity: 798
Merit: 509
Leading Crypto Sports Betting & Casino Platform
Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

Casinos and gambling sites aren't responsible for how we behave, we should be able to stop ourselves from over gambling and doing other things. This should be our responsibility and not putting a business operating for it's profits to tell you how to handle your money.

It won't be a bad idea if the casino decides to implement a survey assessment but we shouldn't be depending on that. Before using any casino or gambling sites, always read their terms and conditions and you won't become a victim for defaulting.

Gamblers usually don't read anything about a casino before they use it, and some only depends on online review which isn't safe since casino can pay for positives reviews and at the end of the day defraud their customers.
hero member
Activity: 1694
Merit: 516

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.
 

A survey is a good tool for companies to try and find out if the customers are happy with the current form of their products, or if there can be made improvements to increase the satisfaction from adding new features, or changing older less used features. A casino is not different from any other company and should try to get a feeling what most gamblers are looking for. So far I haven't come across many websites asking me to fill out a survey. There are multiple benefits from a survey, the casino can categorise it's gamblers according to their preferences and if gamblers change their behaviour completely to their initial intentions the casinos could contact them and maybe prevent gambling addictions in the future. It also helps the casino to identify what current issues the gamblers might have and if they can be resolved quickly. But maybe here on the forum it might be a better place for casinos to interact with their customers instead of a survey, because a survey is usually a one way for the customer to give information and it's not a dialog. 
hero member
Activity: 2576
Merit: 666
I don't take loans, ask for sig if I ever do.
I'd say no, not really. While it is a good thing imo, it isn't exactly something they necessarily have to do.

In the case of thresholds, instead of a survey casinos might as well implement a system where they can only spend x amount per month, and we all know that's not gonna happen. And if users were to only answer what they can spend in a survey but not follow it, might as well not do it in the first place imo.

As for the VPN thing, well, a warning at the start may be better instead? And then a 3 coin (life) warning system, if it goes past that then it can be considered intentional (or if they keep vpn open for their entire session)
legendary
Activity: 2366
Merit: 2054
Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.
I answer yes, and the dominant 88% of your survey is chosen yes which I think is a crucial case, maybe the user forget about TOC and the rules of the casino. But if the casino finds the main user who always plays with big amount and they suddenly break the rules, is the casino banned him? In this case, maybe he has forgotten to turn off the VPN to access the casino, or in any case, he play the casino on an office pc and won't people know what is he was doing. Maybe this is for attention (if the casino survey it regularly), or maybe there are exceptions for the special user if find him uses VPN.
hero member
Activity: 2702
Merit: 704
In light of two cases about casinos being charged for not stopping one player from playing past his betting threshold and from one demanding one casino to return his losses because of VPN issues.

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

This is for the casinos to avoid issues in the future when players look for loopholes to regain their losses by charging them in court.

Reference :
Stake.com not paying out my money

A Gambling Operator Court Case


 
I do not think it is necessary at all, gamblers once they realize they have lost more money than what they had planned for a particular session will regret their decision and some of them may even try to blame the casino for it.

But at the end no one is forcing them to gamble, so regardless of whatever claims they make the casinos can always use this argument against them, an argument which will be very difficult to challenge in a court of law, assuming things got to that point, something I doubt as the losses most gamblers suffer are simply not big enough to justify such action.
jr. member
Activity: 56
Merit: 26
Except cases where law requires it, do casinos ever care about their customers for real? I thought casinos are just that: a business that profits off the addiction of their customers. Something sorta similar to drug dealers who pretty much make a living destroying other people’s lives.

For this reason.. I don’t think this kind of survei is necessary. It’d show some false care for the gamblers (presuming casinos don’t care about them for real) but nothing else. If a gambler wants to spend past their previous threshold, they’ll just find a different route.
legendary
Activity: 2030
Merit: 1643
Verified Bitcoin Hodler
In light of two cases about casinos being charged for not stopping one player from playing past his betting threshold and from one demanding one casino to return his losses because of VPN issues.

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

This is for the casinos to avoid issues in the future when players look for loopholes to regain their losses by charging them in court.

Reference :
Stake.com not paying out my money

A Gambling Operator Court Case


 

Hmm... Well it is a bit hard to say. On one side there can be many advantages of survey assessments from time to time in order to protect themselves from bad actors and also protect the players from themselves. On the other hand however, such surveys could become more and more intrusive over time and at some point, before we even know what has happened, the surveys become privacy issues.

Although perhaps I am being a bit paranoid about such things... But players will also find loopholes to charge casinos in court with nonsense or try to cheat them out of money in other ways. That might not be a good argument. I doubt such surveys will have much weight in court.
legendary
Activity: 1344
Merit: 1547
The first decentralized crypto betting platform
I also voted yes, and so far, I see that there is unanimity in the vote.

I don't think thats the duty of the gambling operators.

Well, maybe it's not an obligation, but surveying your customers is a way to improve your business.

While I believe that casinos should have features that would somehow prevent a gambler from spiraling down into addiction, these gamblers aren't degenerate kids. They have full awareness. They are responsible for their actions.

Which leads me to think that it is absurd for a gambler to sue a gambling operator simply because he/she is losing big. Unless the gambling operator is found in violation of certain policies or found to come short of certain prerequisites, I don't think it is to blame.

What happens is that after a gambler has lost too much he will do anything to get his money back, even if it is in vain. Nowadays there are many, but not all, casinos that provide gamblers with responsible gambling measures, but even so, there are always those who get out of control and end up losing a fortune.
legendary
Activity: 2576
Merit: 1860
While I believe that casinos should have features that would somehow prevent a gambler from spiraling down into addiction, these gamblers aren't degenerate kids. They have full awareness. They are responsible for their actions.

Which leads me to think that it is absurd for a gambler to sue a gambling operator simply because he/she is losing big. Unless the gambling operator is found in violation of certain policies or found to come short of certain prerequisites, I don't think it is to blame.

As to the case of Stake, I haven't read much about it. It seems it isn't as simple as it may seem. As a matter of fact, I don't think it is allowed for citizens of prohibited countries to use VPN to go around it.
hero member
Activity: 2884
Merit: 581
Leading Crypto Sports Betting & Casino Platform
I voted Yes because so many players forget the terms that they agreed on when signing, they sometimes treat or considered all casinos' terms are the same, until they get a warning or get a ban, casinos should from time to time ask their players if they understood or still agreed to their terms this is to avoid future allegations useless accusations when everything just goes down from players' forgetting or unaware of the terms that they sign up with.
Some players just scroll down the terms or fast read thinbking that thery have seen and read it so many times.
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