I just checked your ticket for you. Is this some sort of a joke or a fraud attempt, or i don't know how to even call it.
You literally contacted our support, from random email, from random location, from random device and claim our high rollers account is yours and we must give you an access to it? Even though you can't even name your old email, don't have any matching IP address, don't have any access to addresses or ANYTHING to prove that this account has anything to do with you and you complain about it?
Mate, you can make one million threads here about unfair treatment or even scam accusation, but forget about it, our support won't serve imposters and our real players accounts are safe and we will never change anyones emails and 2fas.
are you kidding? what kind of support team you have who don't even know how to match an account and keep a user for weeks awaiting, thanks god you cheacked it your self and you find something to make an excuse.
i stated at your support that i lost my phone where i was having more then i lost at your site.your support team argue for a while but when i answer them their question then
i was asked by support to creat another account and they will transfer bonuses their for which i agreed with them and creat an account.
then you made an excuse to waite for a week and i did more then 14 days now.
if i am using vpn i can't provide IP adress.
when we speak about KYC i said i am ready to pass it but later you refused that as well and as i have posted Screenshots of email chat above that showing you claimed you have my Old KYC documents and you will cross match it and i said ok sure. but again i have to waite for that and i waited again but your support get disappeared and now you came up with accusations that i am not the real owner.
why i will creat million threads? there is already alots against yours.