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Topic: ✅ DuckDice.io 🎲 Rakeback 🎲 Races 🎲 Faucet 🎲 Deposit Bonus 🎲 Jackpot 🎲 - page 7. (Read 119623 times)

newbie
Activity: 3
Merit: 0
There is no long or short term for these guys, Duckdice.io is recently turned into scame and seems they are baning every single person with no legit reasson.

https://bitcointalksearch.org/topic/m.61597411
Until now I don't believe that DuckDice to be a fraud casino because recently I played there safely and didn't have any problem at all.
But lately I don't really understand them because I've never played there again.
If indeed they are committing fraud then this case must be resolved immediately because it would be a shame if a casino like DuckDice had to stop or get a bad reputation.
Previously, I once registered there for the first time, there was a slight problem when making a deposit, but after I reported it to the support team, they immediately resolved my problem quickly.

Hello everyone, maybe you haven't participated in NBA events or real games. Black platforms are black platforms, that's a fact. I am one of the victims who completed KYC verification and sought help on the forum but was delayed for three weeks. In the end, I could only withdraw my $200 deposit. They accused me of engaging in arbitrage trading and having multiple accounts. I bet on NBA games, and all odds were set by them. I only chose to bet on certain specific odds and luckily won $600. This is normal and should not be a problem.

If you insist that I have multiple accounts and engage in arbitrage trading, is it reasonable to use so many resources just to win $600? That would be the stupidest thing! Maybe I should record a video blindly betting with my eyes closed - even if I win, they will still accuse me of having multiple accounts and engaging in arbitrage trading.

You claim to have been operating for more than 6 years, but even after 60 years you will still go bankrupt. If guessing is allowed then I can also say that during these six years you have made huge profits through some unfair games because those controllable games can keep you alive. Don't tell me how good your reputation is; sports cannot be controlled by anyone, but when members profit from it they are stopped - this is a reputation issue because you know members cannot make money from other games; even if occasionally members make money (which is also within your plan), because you need these members to withdraw normally to improve your company's reputation.

I strongly recommend that you delete the sports project because being accustomed to controlling everyone's wins and losses behind their backs gives pleasure; being accustomed to previous operating methods is what has kept you alive for 6 years now that since adding sports projects, under fair conditions You can no longer control all results anymore.You will expose your dark side.Of course,this story related key agreements reached with suppliers themselves,and scam platform encountered foolish suppliers.I really don’t know where these people get confidence allowing members joint comment its release content.Cancel sports projects,become lurking evil return!

Maybe my tone doesn't sound as submissive as other members causing them deducting my bonus,because i've been arguing with them about this issue,and leaving negative comments on trustpilot.Finally,the friend who was able to withdraw 5000usdt normally,I congratulate him.Maybe here everyone thinks that companies capable of withdrawing 5000usdt shouldn't deduct my 600usdt,right?I think it may be due to poor communication or random comments from me at the beginning.I still think there are no problems with my personal bets or information.I have sent several emails asking for resolution,but they never replied.I've waited too long.

There are people who were able to withdraw 5000$, there are people who were able to withdraw 50000$ from sport bets and others that were blocked for 60 $,  so regardless of the amount, users who've were arbitrage betting and multi-accounting, simply received their deposits back and or not welcome to use our services anymore.

Lets say besides the multiple accounts that we flagged these arbitrage bettors ( same money source, same internet connection, some of the accounts even from the same device), the sports provider independently flagged these users as arbitrage bettors and multi-accounters.

I do get it though, insert some bitcointalk pressure, and hopefully be able to get out some more thousands of $ on top of the tens of thousands this group was able to take out in a short time until the restrictions were put in place.


My nickname in DuckDice is 1sajjad9
My email: [email protected]


Open my account!

@DuckDice.io

Will look into your account situation and come back here with an update once I have some news. Sorry for the delay.



Kirito89,
Duckdice Support.




Where do I have multiple accounts? Where do I have the same source of funds? And where have I used the same internet connection? I only log in to my account on one computer and phone because I need to scan my face for KYC verification with my phone. Additionally, why did your supplier say that sports tags are arbitrage? Any odds provided by suppliers are their responsibility, and I can only place bets based on the odds they provide. Fortunately, I won the game, but of course it is also possible to lose. Anyway, please reply to me via email to resolve this issue because I don't think there is any problem on my end. Thank you.
member
Activity: 131
Merit: 18
There is no long or short term for these guys, Duckdice.io is recently turned into scame and seems they are baning every single person with no legit reasson.

https://bitcointalksearch.org/topic/m.61597411
Until now I don't believe that DuckDice to be a fraud casino because recently I played there safely and didn't have any problem at all.
But lately I don't really understand them because I've never played there again.
If indeed they are committing fraud then this case must be resolved immediately because it would be a shame if a casino like DuckDice had to stop or get a bad reputation.
Previously, I once registered there for the first time, there was a slight problem when making a deposit, but after I reported it to the support team, they immediately resolved my problem quickly.

Hello everyone, maybe you haven't participated in NBA events or real games. Black platforms are black platforms, that's a fact. I am one of the victims who completed KYC verification and sought help on the forum but was delayed for three weeks. In the end, I could only withdraw my $200 deposit. They accused me of engaging in arbitrage trading and having multiple accounts. I bet on NBA games, and all odds were set by them. I only chose to bet on certain specific odds and luckily won $600. This is normal and should not be a problem.

If you insist that I have multiple accounts and engage in arbitrage trading, is it reasonable to use so many resources just to win $600? That would be the stupidest thing! Maybe I should record a video blindly betting with my eyes closed - even if I win, they will still accuse me of having multiple accounts and engaging in arbitrage trading.

You claim to have been operating for more than 6 years, but even after 60 years you will still go bankrupt. If guessing is allowed then I can also say that during these six years you have made huge profits through some unfair games because those controllable games can keep you alive. Don't tell me how good your reputation is; sports cannot be controlled by anyone, but when members profit from it they are stopped - this is a reputation issue because you know members cannot make money from other games; even if occasionally members make money (which is also within your plan), because you need these members to withdraw normally to improve your company's reputation.

I strongly recommend that you delete the sports project because being accustomed to controlling everyone's wins and losses behind their backs gives pleasure; being accustomed to previous operating methods is what has kept you alive for 6 years now that since adding sports projects, under fair conditions You can no longer control all results anymore.You will expose your dark side.Of course,this story related key agreements reached with suppliers themselves,and scam platform encountered foolish suppliers.I really don’t know where these people get confidence allowing members joint comment its release content.Cancel sports projects,become lurking evil return!

Maybe my tone doesn't sound as submissive as other members causing them deducting my bonus,because i've been arguing with them about this issue,and leaving negative comments on trustpilot.Finally,the friend who was able to withdraw 5000usdt normally,I congratulate him.Maybe here everyone thinks that companies capable of withdrawing 5000usdt shouldn't deduct my 600usdt,right?I think it may be due to poor communication or random comments from me at the beginning.I still think there are no problems with my personal bets or information.I have sent several emails asking for resolution,but they never replied.I've waited too long.

There are people who were able to withdraw 5000$, there are people who were able to withdraw 50000$ from sport bets and others that were blocked for 60 $,  so regardless of the amount, users who've were arbitrage betting and multi-accounting, simply received their deposits back and or not welcome to use our services anymore.

Lets say besides the multiple accounts that we flagged these arbitrage bettors ( same money source, same internet connection, some of the accounts even from the same device), the sports provider independently flagged these users as arbitrage bettors and multi-accounters.

I do get it though, insert some bitcointalk pressure, and hopefully be able to get out some more thousands of $ on top of the tens of thousands this group was able to take out in a short time until the restrictions were put in place.


My nickname in DuckDice is 1sajjad9
My email: [email protected]


Open my account!

@DuckDice.io

Will look into your account situation and come back here with an update once I have some news. Sorry for the delay.



Kirito89,
Duckdice Support.

legendary
Activity: 1946
Merit: 1026
In Search of Incredible
I am one of the victims who completed KYC verification and sought help on the forum but was delayed for three weeks. In the end, I could only withdraw my $200 deposit. They accused me of engaging in arbitrage trading and having multiple accounts.
Where you searched for the help? We have seen several complaints against Duckdice.io within last few months. Most of those are related to the sports betting section. And everyone is saying that their account has been banned for arbitrage betting. You should create a scam accusation against them if you think that they have cancelled your winnings unfairly.

~snip~
The reason for your ban says "User agreement cancellation by user". What have you done actually?

newbie
Activity: 3
Merit: 0
My nickname in DuckDice is 1sajjad9
My email: [email protected]


Open my account!

@DuckDice.io
newbie
Activity: 3
Merit: 0
There is no long or short term for these guys, Duckdice.io is recently turned into scame and seems they are baning every single person with no legit reasson.

https://bitcointalksearch.org/topic/m.61597411
Until now I don't believe that DuckDice to be a fraud casino because recently I played there safely and didn't have any problem at all.
But lately I don't really understand them because I've never played there again.
If indeed they are committing fraud then this case must be resolved immediately because it would be a shame if a casino like DuckDice had to stop or get a bad reputation.
Previously, I once registered there for the first time, there was a slight problem when making a deposit, but after I reported it to the support team, they immediately resolved my problem quickly.

Hello everyone, maybe you haven't participated in NBA events or real games. Black platforms are black platforms, that's a fact. I am one of the victims who completed KYC verification and sought help on the forum but was delayed for three weeks. In the end, I could only withdraw my $200 deposit. They accused me of engaging in arbitrage trading and having multiple accounts. I bet on NBA games, and all odds were set by them. I only chose to bet on certain specific odds and luckily won $600. This is normal and should not be a problem.

If you insist that I have multiple accounts and engage in arbitrage trading, is it reasonable to use so many resources just to win $600? That would be the stupidest thing! Maybe I should record a video blindly betting with my eyes closed - even if I win, they will still accuse me of having multiple accounts and engaging in arbitrage trading.

You claim to have been operating for more than 6 years, but even after 60 years you will still go bankrupt. If guessing is allowed then I can also say that during these six years you have made huge profits through some unfair games because those controllable games can keep you alive. Don't tell me how good your reputation is; sports cannot be controlled by anyone, but when members profit from it they are stopped - this is a reputation issue because you know members cannot make money from other games; even if occasionally members make money (which is also within your plan), because you need these members to withdraw normally to improve your company's reputation.

I strongly recommend that you delete the sports project because being accustomed to controlling everyone's wins and losses behind their backs gives pleasure; being accustomed to previous operating methods is what has kept you alive for 6 years now that since adding sports projects, under fair conditions You can no longer control all results anymore.You will expose your dark side.Of course,this story related key agreements reached with suppliers themselves,and scam platform encountered foolish suppliers.I really don’t know where these people get confidence allowing members joint comment its release content.Cancel sports projects,become lurking evil return!

Maybe my tone doesn't sound as submissive as other members causing them deducting my bonus,because i've been arguing with them about this issue,and leaving negative comments on trustpilot.Finally,the friend who was able to withdraw 5000usdt normally,I congratulate him.Maybe here everyone thinks that companies capable of withdrawing 5000usdt shouldn't deduct my 600usdt,right?I think it may be due to poor communication or random comments from me at the beginning.I still think there are no problems with my personal bets or information.I have sent several emails asking for resolution,but they never replied.I've waited too long.
newbie
Activity: 5
Merit: 0
I was given all the funds (winning bets too). The balance was 5555 usdt. This story can be considered closed. The only thing is to do something with support so that the check goes faster.
https://ibb.co/tzDWn6J

newbie
Activity: 5
Merit: 0
Today I decided to try to confirm the address again and upload another statement, but access to my account has already been blocked again. And I got a email. that I didn't pass verification. That is, you think that I have passed the level with an online selfie, but for some reason the verifier could not confirm my address and you are closing my account? Is this normal? Please help me.
Have you received any response from them until now? You should create a topic in scam accusation against them if your issue hasn't been solved yet. Most of the casino request for a copy of utility bill or bank statement to verify the address of a user. There shouldn't be any problem to verify your address if you submitted those documents properly.

~snip~
Where is the "Terms & Conditions or Betting rules" page for the sports betting section of Duckdice?

Attached links to screenshots

hi. I was sent a link for re-verification on March 13 ( https://ibb.co/yk9R6yb )
On March 16, I passed the verification again including KYC level 3 and I received an email saying that I have successfully passed verification ( https://ibb.co/8gqyPdK )
At the moment there is no response from the support. In an online chat, they send an email. My account is still blocked.

@DuckDice.io @bobstone @Kirito89

Hello, I will inform the security department to hopefully speed up your case. Can you tell me your on-site username please, if you don't feel comfortable sharing it here you can DM it to me.


Kirito89,
Duckdice Support.

Ytysahacoq967  - my login on duckdice.io
hero member
Activity: 1652
Merit: 521
Leading Crypto Sports Betting & Casino Platform
There is no long or short term for these guys, Duckdice.io is recently turned into scame and seems they are baning every single person with no legit reasson.

https://bitcointalksearch.org/topic/m.61597411
Until now I don't believe that DuckDice to be a fraud casino because recently I played there safely and didn't have any problem at all.
But lately I don't really understand them because I've never played there again.
If indeed they are committing fraud then this case must be resolved immediately because it would be a shame if a casino like DuckDice had to stop or get a bad reputation.
Previously, I once registered there for the first time, there was a slight problem when making a deposit, but after I reported it to the support team, they immediately resolved my problem quickly.
member
Activity: 131
Merit: 18
Today I decided to try to confirm the address again and upload another statement, but access to my account has already been blocked again. And I got a email. that I didn't pass verification. That is, you think that I have passed the level with an online selfie, but for some reason the verifier could not confirm my address and you are closing my account? Is this normal? Please help me.
Have you received any response from them until now? You should create a topic in scam accusation against them if your issue hasn't been solved yet. Most of the casino request for a copy of utility bill or bank statement to verify the address of a user. There shouldn't be any problem to verify your address if you submitted those documents properly.

~snip~
Where is the "Terms & Conditions or Betting rules" page for the sports betting section of Duckdice?

Attached links to screenshots

hi. I was sent a link for re-verification on March 13 ( https://ibb.co/yk9R6yb )
On March 16, I passed the verification again including KYC level 3 and I received an email saying that I have successfully passed verification ( https://ibb.co/8gqyPdK )
At the moment there is no response from the support. In an online chat, they send an email. My account is still blocked.

@DuckDice.io @bobstone @Kirito89

Hello, I will inform the security department to hopefully speed up your case. Can you tell me your on-site username please, if you don't feel comfortable sharing it here you can DM it to me.


Kirito89,
Duckdice Support.
newbie
Activity: 5
Merit: 0
Today I decided to try to confirm the address again and upload another statement, but access to my account has already been blocked again. And I got a email. that I didn't pass verification. That is, you think that I have passed the level with an online selfie, but for some reason the verifier could not confirm my address and you are closing my account? Is this normal? Please help me.
Have you received any response from them until now? You should create a topic in scam accusation against them if your issue hasn't been solved yet. Most of the casino request for a copy of utility bill or bank statement to verify the address of a user. There shouldn't be any problem to verify your address if you submitted those documents properly.

~snip~
Where is the "Terms & Conditions or Betting rules" page for the sports betting section of Duckdice?

Attached links to screenshots

hi. I was sent a link for re-verification on March 13 ( https://ibb.co/yk9R6yb )
On March 16, I passed the verification again including KYC level 3 and I received an email saying that I have successfully passed verification ( https://ibb.co/8gqyPdK )
At the moment there is no response from the support. In an online chat, they send an email. My account is still blocked.

@DuckDice.io @bobstone @Kirito89
member
Activity: 131
Merit: 18
This is an absurd action by Duckdice. Failed to submit 3rd level KYC verification after finishing the first 2 level shouldn’t be result to account block since user can verify the 3rd level multiple times since there’s a chance that a bot can’t read the documents properly that result to automatically rejection. I’ve done KYC on multiple casino and failing the KYC sometimes due to unreadable documents is comment since they are using bot to verify.

I hope Duckdice can give a solid reason for doing this since they are trying to limit you to access your account by using small mistakes that you commit on the KYC process.
it's strange when a customer can pass level 2 verification but doesn't pass level 3 verification. If this is indeed the fault of the bot not reading the customer data correctly the OP as a DuckDice representative should immediately give the right answer so the customer doesn't feel like he's being ignored. it will seriously affect DuckDice's reputation if any issues or complaints are not resolved promptly in the long term it will be very bad.

Actually there have been a lot of cases where the KYC provider has flagged certain verification documents as fake, or stolen, or simply blacklisted documents ( blacklisted as in these exact documents were used in various not so legal activities).

While indeed we are a bit slow in dealing with all these arbitrage cases, we are however dealing with each individual case and solving them.





There is no long or short term for these guys, Duckdice.io is recently turned into scame and seems they are baning every single person with no legit reasson.

https://bitcointalksearch.org/topic/m.61597411

I understand that this would seem the perfect opportunity for you to restart your shenanigans and possibly the blackmail attempts.  May I suggest first to attend the thread you started which you're ignoring for weeks now where you were asked to provide evidence of your claim? You can't, as it doesn't exist.

Also word of advice,  you keep using the word "scame", the same as you were using from the countless multiple accounts on trustpilot which were taken down by them, you might want to consider checking the spelling on your alt accounts if you tend to misspell "scame" on all of them.



Kirito89,
Duckdice Support.
newbie
Activity: 12
Merit: 0
This is an absurd action by Duckdice. Failed to submit 3rd level KYC verification after finishing the first 2 level shouldn’t be result to account block since user can verify the 3rd level multiple times since there’s a chance that a bot can’t read the documents properly that result to automatically rejection. I’ve done KYC on multiple casino and failing the KYC sometimes due to unreadable documents is comment since they are using bot to verify.

I hope Duckdice can give a solid reason for doing this since they are trying to limit you to access your account by using small mistakes that you commit on the KYC process.
it's strange when a customer can pass level 2 verification but doesn't pass level 3 verification. If this is indeed the fault of the bot not reading the customer data correctly the OP as a DuckDice representative should immediately give the right answer so the customer doesn't feel like he's being ignored. it will seriously affect DuckDice's reputation if any issues or complaints are not resolved promptly in the long term it will be very bad.
There is no long or short term for these guys, Duckdice.io is recently turned into scame and seems they are baning every single person with no legit reasson.

https://bitcointalksearch.org/topic/m.61597411
hero member
Activity: 1330
Merit: 585
Leading Crypto Sports Betting & Casino Platform
This is an absurd action by Duckdice. Failed to submit 3rd level KYC verification after finishing the first 2 level shouldn’t be result to account block since user can verify the 3rd level multiple times since there’s a chance that a bot can’t read the documents properly that result to automatically rejection. I’ve done KYC on multiple casino and failing the KYC sometimes due to unreadable documents is comment since they are using bot to verify.

I hope Duckdice can give a solid reason for doing this since they are trying to limit you to access your account by using small mistakes that you commit on the KYC process.
it's strange when a customer can pass level 2 verification but doesn't pass level 3 verification. If this is indeed the fault of the bot not reading the customer data correctly the OP as a DuckDice representative should immediately give the right answer so the customer doesn't feel like he's being ignored. it will seriously affect DuckDice's reputation if any issues or complaints are not resolved promptly in the long term it will be very bad.
copper member
Activity: 2114
Merit: 1794
Top Crypto Casino
@DuckDice.io @bobstone @Kirito89
TxID
416415d5ee837a0e6be8dc7c55b7e86fcbcebd3f98f03a5917f71aa87353bcd9 deposit 1499 usdt

I was given access to the account (there was no notification about this in the mail. I managed to log into my account). I started doing verification. I passed the 1st and 2nd level KYC (ID and online selfie), but the 3rd level with the address was not accepted from me.

Today I decided to try to confirm the address again and upload another statement, but access to my account has already been blocked again. And I got a email. that I didn't pass verification. That is, you think that I have passed the level with an online selfie, but for some reason the verifier could not confirm my address and you are closing my account? Is this normal? Please help me.

I am ready to provide all the documents you require. Once again, I do not know for what reason your verifier did not confirm my residential address.

I do not know how to contact you to complete the verification. In an online chat, they say to write by email. But there is no response from you to my email of March 2. Please help me
Weird.

They should at least let you access the account and be able to upload your documents for level 3 verification. They could just block the part for withdrawals, deposits or betting

What is the point of completely shutting off a user from an account?
newbie
Activity: 4
Merit: 0
 Cool i supported few users and read many bad things going on there specially with mods behavior and accusing users with ome serious stttt. Embarrassed
legendary
Activity: 1946
Merit: 1026
In Search of Incredible
Today I decided to try to confirm the address again and upload another statement, but access to my account has already been blocked again. And I got a email. that I didn't pass verification. That is, you think that I have passed the level with an online selfie, but for some reason the verifier could not confirm my address and you are closing my account? Is this normal? Please help me.
Have you received any response from them until now? You should create a topic in scam accusation against them if your issue hasn't been solved yet. Most of the casino request for a copy of utility bill or bank statement to verify the address of a user. There shouldn't be any problem to verify your address if you submitted those documents properly.

~snip~
Where is the "Terms & Conditions or Betting rules" page for the sports betting section of Duckdice?
newbie
Activity: 28
Merit: 0
hi all. Duckdice doesn't answer me. I wrote to the support email on March 2, duplicated the message on March 5. There is no answer. In the online chat they write wait, wait. They write about arbitrage bets on my account. There are no specifics, they don't ask to pass KYC, they just don't answer.
Official representatives give your answer please, I think it's abnormal not to answer for a week and not give the player's balance (without any requirements, just silence). Please help me
Ytysahacoq967  - my login on duckdice.io
@DuckDice.io @bobstone @Kirito89
TxID
416415d5ee837a0e6be8dc7c55b7e86fcbcebd3f98f03a5917f71aa87353bcd9 deposit 1499 usdt

I was given access to the account (there was no notification about this in the mail. I managed to log into my account). I started doing verification. I passed the 1st and 2nd level KYC (ID and online selfie), but the 3rd level with the address was not accepted from me.

Today I decided to try to confirm the address again and upload another statement, but access to my account has already been blocked again. And I got a email. that I didn't pass verification. That is, you think that I have passed the level with an online selfie, but for some reason the verifier could not confirm my address and you are closing my account? Is this normal? Please help me.

I am ready to provide all the documents you require. Once again, I do not know for what reason your verifier did not confirm my residential address.

I do not know how to contact you to complete the verification. In an online chat, they say to write by email. But there is no response from you to my email of March 2. Please help me
They actually don't need a reasson to ignore you, as they doing shady things from the start, try to post it to Scame accusations forum and provide some details so others  will not be victims.
hero member
Activity: 2926
Merit: 795
hi all. Duckdice doesn't answer me. I wrote to the support email on March 2, duplicated the message on March 5. There is no answer. In the online chat they write wait, wait. They write about arbitrage bets on my account. There are no specifics, they don't ask to pass KYC, they just don't answer.
Official representatives give your answer please, I think it's abnormal not to answer for a week and not give the player's balance (without any requirements, just silence). Please help me
Ytysahacoq967  - my login on duckdice.io
@DuckDice.io @bobstone @Kirito89
TxID
416415d5ee837a0e6be8dc7c55b7e86fcbcebd3f98f03a5917f71aa87353bcd9 deposit 1499 usdt

I was given access to the account (there was no notification about this in the mail. I managed to log into my account). I started doing verification. I passed the 1st and 2nd level KYC (ID and online selfie), but the 3rd level with the address was not accepted from me.

Today I decided to try to confirm the address again and upload another statement, but access to my account has already been blocked again. And I got a email. that I didn't pass verification. That is, you think that I have passed the level with an online selfie, but for some reason the verifier could not confirm my address and you are closing my account? Is this normal? Please help me.

I am ready to provide all the documents you require. Once again, I do not know for what reason your verifier did not confirm my residential address.

I do not know how to contact you to complete the verification. In an online chat, they say to write by email. But there is no response from you to my email of March 2. Please help me

This is an absurd action by Duckdice. Failed to submit 3rd level KYC verification after finishing the first 2 level shouldn’t be result to account block since user can verify the 3rd level multiple times since there’s a chance that a bot can’t read the documents properly that result to automatically rejection. I’ve done KYC on multiple casino and failing the KYC sometimes due to unreadable documents is comment since they are using bot to verify.

I hope Duckdice can give a solid reason for doing this since they are trying to limit you to access your account by using small mistakes that you commit on the KYC process.
newbie
Activity: 5
Merit: 0
hi all. Duckdice doesn't answer me. I wrote to the support email on March 2, duplicated the message on March 5. There is no answer. In the online chat they write wait, wait. They write about arbitrage bets on my account. There are no specifics, they don't ask to pass KYC, they just don't answer.
Official representatives give your answer please, I think it's abnormal not to answer for a week and not give the player's balance (without any requirements, just silence). Please help me
Ytysahacoq967  - my login on duckdice.io
@DuckDice.io @bobstone @Kirito89
TxID
416415d5ee837a0e6be8dc7c55b7e86fcbcebd3f98f03a5917f71aa87353bcd9 deposit 1499 usdt

I was given access to the account (there was no notification about this in the mail. I managed to log into my account). I started doing verification. I passed the 1st and 2nd level KYC (ID and online selfie), but the 3rd level with the address was not accepted from me.

Today I decided to try to confirm the address again and upload another statement, but access to my account has already been blocked again. And I got a email. that I didn't pass verification. That is, you think that I have passed the level with an online selfie, but for some reason the verifier could not confirm my address and you are closing my account? Is this normal? Please help me.

I am ready to provide all the documents you require. Once again, I do not know for what reason your verifier did not confirm my residential address.

I do not know how to contact you to complete the verification. In an online chat, they say to write by email. But there is no response from you to my email of March 2. Please help me
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