Topic: ✅ DuckDice.io 🎲 Rakeback 🎲 Races 🎲 Faucet 🎲 Deposit Bonus 🎲 Jackpot 🎲 - page 9. (Read 119758 times)

you will never fel ashamed even  you guys have accused a person. with selling child porn ghrapgy at duckdice.io and latr you and your admins had to sorry for that acusation to him when he brought that issue to bitcointalk

as per previous discussions, this user is definitively a scammer and not the original owner of the account he is currently claiming to be him, just scroll back through the thread to see why and how he is achieving this --- he is using multiple BTT accounts claiming to be different users  as well to try to achieve this but thought it's worth highlighting as it can get lost in the mass of posts

Bobstone
Duckdice Live Support

i don't think you will get your funds or your account back and thats quite little amount stuck in your account, Duckdice.io have Confiscated my highest level account with wager of above 1.8millions usd and  57k$ r above lose, this is happen when i lost acces to my account and the reasson they did not want me to get back that account becouse i was having monthly and weekly bonuses to be claimed that month. its been a while and i give up on that. lets hope for the best but they will soon accuse you with multi accounts

You are now offering 1,79 vs 1,79 on a big famous league like NBA....that is much much below market averages. Your competitors dare to offer 1,90 vs 1,90 there. You will not recieve a lot of action from players on NBA if it stays like this I gues.....your choice but just letting you know your offer is far below normal practice.

Hi,

There was a temporary alteration that's now been lifted in response to a wave of abuses on our sports book, you should find that the odds are much more in line with what you would expect now. However, this is of course subject to being re-introduced as necessary. Thanks for your feedback though it is appreciated.


Bobstone
DuckDice Live Support

this is not the first time they will scame someones, they don't need a reasson to scame you but when they want they can.

Hello,

I noticed the same as MegAkker. I saw this too in the past few days. This has nothing to do with "specific conditions to odds and handicaps". This has to do with your complete sportsbook having a wrong odds margin in livebetting. It cannot be the case that you have a win margin of about 40% on odds (around 1,60 vs 1,60) when normal sportsbooks have 15% (1,85 vs 1,85).

It's not just in one game, it's in ALL games, even Premier League live games. It's the same as offering roulette and paying out 1,6 times the stake (instead of the usual 2,00) when you bet on red or black. It cannot be meant like this by your provider, this will drive away every customer.

Hi,

We'll look into it but we actually use a sports book provider of course to handle the massive undertaking of setting odds, we have little to no control over that specifically, and as I understand when betting in live games sometimes very specific conditions might arise to odds and handicaps that are not that palatable to the player, we've had great success and many people feedbacking the opposite is true on our games as well so I think it is highly variable.

But thank you for your feedback we will certainly check it out to make sure everything is performing as it should

Bobstone
DuckDice.io and Tower.bet Live Support

Hello Duckdice,

I was thinking about joining your website but before I decided to sign up I wanted to check out your live soccer odds first.
And what I saw is that you offer rediculously low odds.....look at the screenshot below....
On Serie A soccer game Fiorentina-Milan you offer odds of 1,68 vs 1,52 on the asian total and 1,92 vs 1,37 on the asian handicap....that is the lowest I have ever seen in my life....this cannot be serious that you are offering such horrible odds to your customers? I mean 1,85 vs 1,85 would be normal.....1,68 vs 1,52 is simply theft.
Nobody will ever bet on those odds so I assume this is a mistake, right?

I just wanted to point this out to you, because you must not want this I assume.


nacktbilder hochladen

At least we hard a response to. Thos issue now as the duckdice representative here has made it clear that they ddon'tttakeplayers'accounts banned lightly and in light of that they going to take a faster approach to get the issue resolved for the user.

It’s good to see you acknowledge comments from the community. I always show your hardwork and dedication to attend all the issue throwing here. It’s just community is already tired to read generalized post which doesn’t lead to any answer to solve the question. It’s not bad to provide a generalized comment on some cases though but a ban like this that doesn’t leave exact reason will surely triggered the reader for such reply that doesn’t helpful at all.

Keep up the good work bob! I understand your stand since I work on same industry before.

Hi,

Well it's all listed on our site, you can find that we do have such fancy certificates, for example, https://cryptogambling.org/#verified-operators you will find us listed as a verified provably fair operator as per the cryptogambling.org standard

You will also find our gambling license there on the bottom of the page (of which you'd have to check for yourself as to the way the validation works)

We also had an outside team validate the randomity of outcomes https://duckdice.io/storage/downloads/RNG_Certificate_UK_Sabant_BV_ITL1902910_12Nov19.pdf of which you can check here

Mostly though you'll also note a strong and consistent user base of which we have many

As to the customer service side of things and the user's issue, I totally understand, it's just such cases are sensitive and only handled by certain members of the team, this segregation makes sense for many reasons however you are not wrong, it makes it difficult to convey the necessary information if it's outside of my area of expertise. Not an excuse for the longer than satisfactory wait or adequate information and I'll endeavor to communicate that we can do better in this area for future cases.



It is the case I am not even privy to individual cases in these sorts of circumstances, for the most part, it is handled outside of live support by dedicated members, and it's often tricky to provide proofs that I either don't personally have, so in some ways, all i have is generalized statements about our ordinary conduct which is usually of a good standard. Maybe it was better not to state anything until i had facts that i could share to the original user.

sometimes such cases are particularly sensitive and time-consuming but i will endeavor to improve our communication process as previously stated

-----


Bobstone
DuckDice Live Support

Honestly the representative of Duckdice is doing his job to become more active on engagement here to all the concerns. The only problem was his hands is tied on what he can share since the management will be the one who will give a call on issue like this and providing a premature evidence might be use against them to reverse their action.

I just hope that the reps will provide proof before he will answer concerns instead of giving generalized statements which typically triggered most of the user that watching the case.

Many are so skeptical about the reputation of this casino so best for the casino representative or owner to ease the peoples doubt about them and show some transparency towards the issue raised against them. Since if they ignore all the queries maybe they might get negative impression about that. People seeks for good casino with transparent or active supports so if they are not satisfied with performance they provide for sure many people here will think negatively and say that this is not worthy or worst scam casino.

I understand that you won't discuss an individual case publicly on the forum. But, as a customer, I would want to see some transparency from your end! If you are not a scam casino, why not show some proof? Like, maybe, a certificate that says "Not a Scam Casino," or something equally official-sounding! Just kidding, but I hope you understand my skepticism.

Now, coming to your customer service. I completely agree that they should be up to the task of giving the affected player the information they need to know. Just blocking the account and leaving a small note stating "abuser" is not enough. Abuser of what exactly? It's like leaving a mystery for the customer to solve, which is not really fair.

I suggest you take customer complaints seriously and address them promptly. Trust me; it will save you a lot of trouble in the long run!

Then at least try to show that you are not a "scam casino"

Customer service should be up to the task of giving the affected player the information they need to know, but not just blocking and account and then leaving a small not stating "abuser". Abuser of what exactly?

Such complaints could all be avoided if you did the right thing.

This is a shame, I have entered this casino and I have seen many things that I like, but with all this I am afraid to play and make a deposit, but this casino has been on the market for a long time, negative reviews are something that in A casino is very important, in the duck forum they say it's paid, it's not free, that's a shame, they should enable it because it's better that way, more people participate and have more customers.

Most of the time, Casino doesn't tell the gamblers what rules they failed to abide and the reason why the are being blocked or banned from the casino. I've seen few instances like this in scam accusation board. Though there are times where the casino itself is revealing the things you did when you make them do it like doing a scam accusation against them. You can try making a thread about your case in scam accusation and put some proofs that your scenario is real like posting some screenshots, email conversations, transaction ID or any thing that will prove your accusation a valid one. The accusation that you made had been done several times already and most of them aren't solved because most of them are just fake accusations just to make them lose customer. If you're serious about t he money that was locked to them, Doing a screenshot and providing some proofs is pretty easy.

[/quote] I think you are too in a hast and you should take time to read the terms and condition and aooly it to your situation and any however you should be assured that support will attend to your case and if it is resolvable the support will reopen your account. [/quote]


I just think that it is necessary to immediately explain to the player the reason for the blocking and the possibility of withdrawing funds, and not drag it out indefinitely

It's dishonorable and makes me nervous

I think you are too in a hast and you should take time to read the terms and condition and aooly it to your situation and any however you should be assured that support will attend to your case and if it is resolvable the support will reopen your account.