Official representatives give your answer please, I think it's abnormal not to answer for a week and not give the player's balance (without any requirements, just silence). Please help me
Ytysahacoq967 - my login on duckdice.io
TxID
416415d5ee837a0e6be8dc7c55b7e86fcbcebd3f98f03a5917f71aa87353bcd9 deposit 1499 usdt
I was given access to the account (there was no notification about this in the mail. I managed to log into my account). I started doing verification. I passed the 1st and 2nd level KYC (ID and online selfie), but the 3rd level with the address was not accepted from me.
Today I decided to try to confirm the address again and upload another statement, but access to my account has already been blocked again. And I got a email. that I didn't pass verification. That is, you think that I have passed the level with an online selfie, but for some reason the verifier could not confirm my address and you are closing my account? Is this normal? Please help me.
I am ready to provide all the documents you require. Once again, I do not know for what reason your verifier did not confirm my residential address.
I do not know how to contact you to complete the verification. In an online chat, they say to write by email. But there is no response from you to my email of March 2. Please help me