Topic: ✅ DuckDice.io 🎲 Rakeback 🎲 Races 🎲 Faucet 🎲 Deposit Bonus 🎲 Jackpot 🎲 - page 10. (Read 119758 times)

I think you are too in a hast and you should take time to read the terms and condition and aooly it to your situation and any however you should be assured that support will attend to your case and if it is resolvable the support will reopen your account.

By any chance, Do you bet on other casino sportsbook at the same time? Probably the bookmaker tag you as abuser because you are involved on arbs. Or probably you are using multiple account to abused Duckdice bonus which I’m not familiar. The tag as abused means your account is involved of violating the terms and conditions of the casino.

Yes, my account is in the screenshot, and there were two bets on regular matches, one on football and the other on tennis...

For my part, what evidence can I provide other than a screenshot of the fact that I am not allowed to enter my account? I can send the hash of the Duckdice deposit transaction 666 dollars - f1ea5fa452b450822925852d835c6c5a0eb3021b1d96f46410dfe77b3535daed

But it doesn’t change the essence, I was unprovenly marked as a fraudster and they don’t give me my money, please note that I didn’t even win anything from the bookmaker, I only lost about 80 dollars ...

The only reason why user like me rallying to support this kind of case because of the obvious proof that he is not getting attention on his case through his provided email from your support. This kind of case will typically being ignored if customer support provided details on his case since the user doesn’t have any idea on what he did wrong.

Most of the user complaining here is willing to provide username of their account which means that they are not an alt account per se. I hope that customer will be more active like you and reasonable to provide exact answer on simple inquiries especially for ban cases since this is really frustrating on the player side.

The number of bets is showing zero in Duckdice account view system on your account. Maybe you have placed the bets on sports event. Your account has been banned and the reason for the ban is showing 'abuser'. Most of the betting site doesn't disclose the investigation results publicly after blocking a user account.



Delaying the investigation for heavy work load is pretty funny excuse from the support team.

with this I can not say anything else. because this problem is a bit complicated when both parties do not provide an explanation by including evidence such as screenshots.
and in this forum accusations without evidence will be judged as false accusations.

and I hope that customers who complain about the problem immediately include concrete evidence and DuckDice support also provide concrete evidence or explanations that we can see together who is wrong and who is right.
I am here not taking sides with anyone but just want the problem between the customer and the casino to be resolved soon.

I understand but also understand that when a ban is undertaken it is not done casually or even that frequently, each case varies but there are usually common and understandable reasons for the undertaking. It will be an even rare situation where the user involved doesn't actually know why the ban has occurred either and will resort to trying to apply pressure and rallying people like yourself in that effort. Of course, it is only possible because you are correct in that we can certainly improve our communication in such cases and this I will raise with the team.

(i am not saying the user above is such a case, just the usual scenario of when a member creates a totally fresh BTT account just to raise such an issue rather than already having one in some standing already)

and


Much in the same vain, it's easy from the outside in to assume certain things about any product, but we have been around for 6+ years, and keep growing, albeit modestly compared to some of the more obvious competitors because we really are not a 'scam casino'.

I understand that we can do a better job communicating that outside of our own bubble, like here on BTT but we don't run signature campaigns and other things that entice more favourable posting on here, why not just spend some time reading our chat and you might just be amused enough and enjoying yourself even without the deposit

Bobstone
Live Support for DuckDice.io and Tower.Bet

Absolutely, the actions and inactions of Duckdice does make them look like of one of those scam casinos out there who are strategically carrying out their scam activities slowly so it doesn't look too obvious.
I cant even wrap my head around the fact they have the time to lock customers account and fund without even stating the reason why they did what they did, and when the customers wants to know why, they don't respond, then later on, come here to tell us that they had a lot of work to do, that is why they did not respond to customers query on time, makes me wonder how they got the time to lock customers account in the first place if they were really busy.

Reputation is one thing that is very hard to earn but very easy to loose, Duckdice should better get their acts right, else, very soon, they are going to chase all their customers, including potential customers away, I've always had the intention of trying out this casino but the several complaint from its current users here have not been encouraging at all.

You might not be a scam but you are acting like it by having a multiple same case of freezing user funds without leaving a clear explanation for your action. This will be easier to digest from the user point of view if you will notify them through email the reason for your actions like suspicions on the user activity since you already done the punishment at the first place.

Leaving players high and dry after your action and giving an excuse for having a heavy work load is surely a troublesome.

Lock the player's money is you quickly do! And when you need to answer the fair question "what is the reason for the blocking and when will you return MY money?" you start referring to the workload and answering every letter for weeks ...

Hi,

We've had a busier-than-usual week, but your case will be reviewed by our security team as soon as possible if you keep engaging in the email at [email protected].

Won't discuss an individual case publicly on the forum but we of course do not take ban actions lightly and will do our best to resolve such situations amicably, we are not a 'scam casino', we've been operating for many years now and reputation is important in such a space.

Bobstone
Live Support for Duckdice.io and Tower.bet

Yes, because in resolving a problem that occurs with a customer, the casino support team takes not only one to two days, but several weeks, even up to a matter of several months, as you said, because they need to conduct a review and also find out all the root causes and make observations about the occurrence of these problems not to mention they are also still carrying out solutions when all the information and details of the problem have all been obtained.
If indeed the team from DuckDice has received complaints properly and responsively that is a good service because there are many casinos out there that ignore and do not care about every problem or complaint made by their customers.

Interesting site...

Registered on March 1, made a deposit of 666 dollars () and a couple of small bets that lost - I received a notification that the account was blocked!

In live chat they told me to write to the mail, but they simply do not answer me by mail.

Is this standard scam practice? Give me my deposit, or at least what is left on the balance sheet (there is an amount less than my deposit)

My nickname in DuckDice.io - Ipunapi772

Nothing is pending, it's been concluded that you were simply stating lies which was proven.  You were also behind the blackmailing attempts and the trust pilot and other websites fake reviews ( which were taken down for being false reports).




Kirito89
Duckdice Support.

well thats still pending They are proven scamers

not just a few days but what is worse can be up to several months, depending on how severe the problem is.
but for me it's something normal. because almost all casinos need time to solve existing problems and customers must be patient to solve all of these problems.

if indeed the DuckDice support team has responded to the complaint, at least it's very good that the team still has the kindness to solve the problem properly.

Only Decoy can be staked, but at 00:00 server time, your profit share will show in USD value and you can claim it in any token you'd like.


The 0.01$ value was simply placed there for to be able to asses a minimum and maximum bet in Decoy.   Decoy currently holds no $ value.

We are allowed to stake the Decoy token only. Will we receive 3% of the daily profit in other crypto or in Decoy token? I'm not sure about this as I have lost my tokens already. I will try to wager decent amount to get enough Decoy token.

What will be the value of the Decoy token when it will be listed on the exchanger? 31k Decoy token value was showing $310 which I had received from the startdrop.

It's enough to have the Decoy tokens on your Duckdice balance or bank to be eligible for the profit share.    The rewards are given out at 00:00 server time each day.


It is a BEP20 token, and right now we're focusing on providing an utility for it, before any valuation is set or expected.


Kirito89,
Duckdice Support.