EXMO.com Cryptocurrency Exchange [Official Thread] - page 11.

petushka

full member

Activity: 630

Merit: 110

Quote from: petushka on February 20, 2018, 11:06:49 AM

Since there is no reply, I contacted MoneyPolo myself. The reason is that I have no moneypolo acc and my transfer couldn't be processed. They told that I should ask you when my funds will be refunded. Could you please answer how long does it take to get credited the rejected withdrawal? or to reply it through my ticket # 390774

SOLVED
Thank you!!!)))and I'm sorry for bothering since I know it was my fault and my application mistakes.

snkya

newbie

Activity: 15

Merit: 0

Still no fix.

Also, I've been contacted here in DM by https://bitcointalksearch.org/user/exmo-1732175 , claiming to be exmo support - is this really a member of exmo support team or an impostor?

Quote from: snkya on February 19, 2018, 10:09:36 AM

Exmo support still ignoring my ticket - #348171 . 1 month after withdrawal still no money. MoneyPolo confirmed the money has been returned to EXMO, but exmo hasn't credited it into my account.

Can you please fix this and stop ignoring ? #348171

petushka

full member

Activity: 630

Merit: 110

Since there is no reply, I contacted MoneyPolo myself. The reason is that I have no moneypolo acc and my transfer couldn't be processed. They told that I should ask you when my funds will be refunded. Could you please answer how long does it take to get credited the rejected withdrawal? or to reply it through my ticket # 390774

petushka

full member

Activity: 630

Merit: 110

Good morning. My Ticket# 390774 was redirected to tech support, but I haven't received a reply yet. Could you please assist. None of my latest withdrawals reached my card.

JC Day

newbie

Activity: 2

Merit: 0

I have had the same issue as many of most of you.
Deposited cryptocurrency XRP over a month ago and despite numerous support tickets and providing more information nothing has ever happened to get me my XRP. The price dropped massively also while I have been waiting, dropping at one point more than half the value of my investment. This site is a complete fraud. Inexcuseable customer service, or lack thereof, and no reliability whatsoever.
They even blocked me from their Twitter for contacting them and sharing my poor experience.

All of these tickets submitted and either replied with a request for more information (which I provided), being told they will look into it (which is never done) or just completely ignored.

#346532
#343453
#383376
#372616

This site should be shut down as this is theft and fraud.

sskkmm

newbie

Activity: 8

Merit: 0

Quote from: sskkmm on February 16, 2018, 06:17:40 AM

Quote from: sskkmm on February 07, 2018, 08:26:08 AM

Quote from: sskkmm on February 06, 2018, 02:41:52 AM

Quote from: sskkmm on February 03, 2018, 05:25:18 AM

Quote from: sskkmm on February 01, 2018, 10:44:33 AM

Good evening,

My withdrawals was blocked from more than a week now, I tried to contact support but no answer, I've send them emails but also no answer. please help me.

my ticket no. 349915

EXMO Login: sskkmm

Please reply.

It takes now two weeks with no answer and nothing happened.
I need to withdraw my money. But I am stuck.

Dear Exmo Support,

I am still waiting for my problem to be solve. Any update please. Also, my account still not verified.

Please look at my ticket

Any update. It takes now more than one month. Please answer me.

snkya

newbie

Activity: 15

Merit: 0

Exmo support still ignoring my ticket - #348171 . 1 month after withdrawal still no money. MoneyPolo confirmed the money has been returned to EXMO, but exmo hasn't credited it into my account.

Can you please fix this and stop ignoring ? #348171

Exmo

legendary

Activity: 1222

Merit: 1003

Quote from: kolpekzad on February 18, 2018, 09:27:29 AM

Please, help to resolve deposit problem:
What happened::
20th of January I did a transaction (WAVES) to my wallet at EXMO.com. But I didn't receive my coins! Then I created a support ticket and started to wait. 23th of January my problem was reported to EXMO technical department. And till now I don't have any replies and my problem is not solved!!
Scammers Profile Link:
Exmo
Reference Link:
EXMO.com
Amount Scammed:
8.64510173 WAVES
Payment Method:
Transaction from Binance wallet
Proof of Payment:
http://wavesexplorer.com/tx/98PsiJmEnqiS6oU556eGFV6ySjgusFy7c29SKvzAZHZH
PM/Chat Logs:
https://b.radikal.ru/b15/1801/9a/acc092b6a788t.jpg

Ticket ID: #334779

namss
11 дн. нaзaд
Здpaвcтвyйтe! Bвoдил waves нa кoшeлeк дaннoй биpжи, нo пepeвoд нe дoшeл. Cкpиншoт c waves explorer вo влoжeнии.
A тaкжe в тeкcтoвoм видe:
Transaction 98PsiJmEnqiS6oU556eGFV6ySjgusFy7c29SKvzAZHZH
Type 4 Asset Transfer
Timestamp 2018-01-20 13:39:48
Block 844262
Asset ID
Amount 8.64510173 WAVES
Attachment
Fee 0.001 WAVES
Sender 3PLrCnhKyX5iFbGDxbqqMvea5VAqxMcinPW
Recipient 3P7Wjs5vcrbV7hHbTRqFnEoY8H7FcSph65p
Signature 3m8fkw2uaARWX4MCqMqbCmALQiobxqXYiUesiaEhcsRkaHqjetWAHrYuZyYJyveDFtaBab8Kr16CGWj 4s4SKQXF6

Dmitry Averin
8 дн. нaзaд
Здpaвcтвyйтe!
Baш зaпpoc был пepeдaн в тex. oтдeл.
Пoжaлyйcтa, oжидaйтe oтвeт, кoтopый пpидeт Baм нa пoчтy. Cпacибo, чтo oбpaтилиcь к нaм.

Best regards, Exmo.com Support Team.
C yвaжeниeм, Cлyжбa Пoддepжки EXMO.com.
Additional Notes:

Дoбpый дeнь. Baшy пpoблeмy peшили?

petushka

full member

Activity: 630

Merit: 110

Good day. I have an issue and sent a ticket, I was asked to provide some details and I did it by replying the letter I received. Is it ok? Ticket# 390774

Kimeras

newbie

Activity: 8

Merit: 0

Exmo can you check ticket #317010 ?

It's over 1 month since I'm waiting to get my funds

D44pred

newbie

Activity: 1

Merit: 0

Double scam video on EXMO.
Sorry they're in russian.

Briefly:
video #1 (15.02.2018) - User didn't enter to his exmo account for a while. No F2A auntification. Someone entered to his account with password changing (notification e-mail sent). And this "new" user made numerous amount of buy/sell actions without any effort and made almost zero balance as a result.
https://www.youtube.com/watch?v=-Ms4wMMxckQ

video#2 (21.01.2017) - Someone entered from US IP (account owner is a russian IP) to owner's account (no info about password changing). And this "new" user sold DASH for BTC, then sold BTC to ETH, then withdrew 1 ETH as a result of seeling to address 0x058534346Fdd950Se24F760e0d1BE51f399370Cf.
https://www.youtube.com/watch?v=0DiiNhhWR38

kolpekzad

newbie

Activity: 5

Merit: 0

Please, help to resolve deposit problem:
What happened::
20th of January I did a transaction (WAVES) to my wallet at EXMO.com. But I didn't receive my coins! Then I created a support ticket and started to wait. 23th of January my problem was reported to EXMO technical department. And till now I don't have any replies and my problem is not solved!!
Scammers Profile Link:
Exmo
Reference Link:
EXMO.com
Amount Scammed:
8.64510173 WAVES
Payment Method:
Transaction from Binance wallet
Proof of Payment:
http://wavesexplorer.com/tx/98PsiJmEnqiS6oU556eGFV6ySjgusFy7c29SKvzAZHZH
PM/Chat Logs:
https://b.radikal.ru/b15/1801/9a/acc092b6a788t.jpg

Ticket ID: #334779

namss
11 дн. нaзaд
Здpaвcтвyйтe! Bвoдил waves нa кoшeлeк дaннoй биpжи, нo пepeвoд нe дoшeл. Cкpиншoт c waves explorer вo влoжeнии.
A тaкжe в тeкcтoвoм видe:
Transaction 98PsiJmEnqiS6oU556eGFV6ySjgusFy7c29SKvzAZHZH
Type 4 Asset Transfer
Timestamp 2018-01-20 13:39:48
Block 844262
Asset ID
Amount 8.64510173 WAVES
Attachment
Fee 0.001 WAVES
Sender 3PLrCnhKyX5iFbGDxbqqMvea5VAqxMcinPW
Recipient 3P7Wjs5vcrbV7hHbTRqFnEoY8H7FcSph65p
Signature 3m8fkw2uaARWX4MCqMqbCmALQiobxqXYiUesiaEhcsRkaHqjetWAHrYuZyYJyveDFtaBab8Kr16CGWj 4s4SKQXF6

Dmitry Averin
8 дн. нaзaд
Здpaвcтвyйтe!
Baш зaпpoc был пepeдaн в тex. oтдeл.
Пoжaлyйcтa, oжидaйтe oтвeт, кoтopый пpидeт Baм нa пoчтy. Cпacибo, чтo oбpaтилиcь к нaм.

Best regards, Exmo.com Support Team.
C yвaжeниeм, Cлyжбa Пoддepжки EXMO.com.
Additional Notes:

petushka

full member

Activity: 630

Merit: 110

Could you please clarify how long it takes to receive USD visa withdrawal? it is pointed out that withdrawal could take 1-3 operation days, does it refer USD visa?

LiamGallagher

newbie

Activity: 21

Merit: 0

Quote from: LiamGallagher on February 01, 2018, 05:08:25 PM

Quote from: LiamGallagher on January 31, 2018, 07:55:12 AM

Quote from: Exmo on January 31, 2018, 04:09:42 AM

Quote from: LiamGallagher on January 30, 2018, 09:06:49 AM

Quote from: Exmo on January 30, 2018, 08:34:47 AM

Quote from: ?? on ??

I have been stuck on a btc/doge buy order since yesterday the trade id is 522858030

ticket number: 355295

Forwarded your issue, soon you will get an answer.
Best Regards,
EXMO TEAM

Please give an explanation that my creditcard withdrawal still isn't fixed..

Hi There,

Our support expert has contacted you please keep going to communicate with our support.

Thank you

They didnt reply at all..

Still no reply or withdrawal, PLEASE HELP

Still no replies on this one..

MaximeL

newbie

Activity: 5

Merit: 0

Hi,

Exmo's customer support is catastrophic.
My experience:
- I did a few deposits/withdraw that went very fine
- then an ETH deposit (2 ETHs) never reached my exmo account although the transaction went through and reached Exmo's wallet

It was 15 days ago. I have sent several tickets with all relevant information and proof, I was told to wait, I was told it was transfered to tech team, I was told it would be resolved this week but still nothing and no update. I'm tired.

When Exmo works, it works, but when there is a problem you can't count on their support. You're just there, with your cryptos missing, and you just wait forever. They don't respect their customers, they don't care.

Just in case a miracle happens:
Ticket number: 378444
Tx hash: 0xedffe6085d11445da0d5ff44763d6d6e122a6501ad6255a3e616070554ced26e

Thanks.

teletubo

newbie

Activity: 10

Merit: 0

Quote from: teletubo on February 06, 2018, 06:20:18 AM

I made a 7600 XRP deposit January 5th - One month and one day now. The deposit has not been credited to my account.

https://ripple.com/build/ripple-info-tool/#407ff9a01bc1b5db960f38d4b89cec52889b45c4f415cf55ce66400dc234d44d

I opened a support ticket (308719). They replied asking me for the transaction info (which I gave them all they needed in the first time I opened the ticket). After that, no answer.

January 5th Ripple was priced 3.32 . Now it is priced 0.63 . I lost 80% of its value waiting for this deposit to clear. Or 20.4K USD.

Not cool.

6 weeks now waiting for my 7600 XRP deposit. 42 days. No contact from Exmo.

sskkmm

newbie

Activity: 8

Merit: 0

Quote from: sskkmm on February 07, 2018, 08:26:08 AM

Quote from: sskkmm on February 06, 2018, 02:41:52 AM

Quote from: sskkmm on February 03, 2018, 05:25:18 AM

Quote from: sskkmm on February 01, 2018, 10:44:33 AM

Good evening,

My withdrawals was blocked from more than a week now, I tried to contact support but no answer, I've send them emails but also no answer. please help me.

my ticket no. 349915

EXMO Login: sskkmm

Please reply.

It takes now two weeks with no answer and nothing happened.
I need to withdraw my money. But I am stuck.

Dear Exmo Support,

I am still waiting for my problem to be solve. Any update please. Also, my account still not verified.

Please look at my ticket

ManaMan

member

Activity: 238

Merit: 38

Quote from: Taylank on February 15, 2018, 02:18:58 PM

They are alive but not to help out. They are Just earning time.

Here you can find my support team nightmare advanture.
https://ibb.co/j3o8Ln
https://ibb.co/gJgjt7
https://ibb.co/cD9R6S
https://ibb.co/mFpR6S
https://ibb.co/eiWjt7

They are officially kidding as you see. By the way 10 days passed i still couldnt withdraw my XRP’s worth 100 k Usd.

I messaged with Pavel Lerner (CEO of Exmo) and Amir Najafi ( Head of Business Development at Exmo) too.

https://ibb.co/e0pR6S
https://ibb.co/bOBHD7

But there is no solution although they gave promise to check out problem.

As you see every support team messages come from different people and they always ask same questions although i wrote it many times before as you see.

Now i bet EXMO will ask “what is your ticket number ? “ via here to seem interested for peoples problem . I will write down my ticket number to take this chance from your Hands.369086 is my ticket number. I dont want nonsense dialogs anymore. I want solution .

If you can't resolve your issue for a long time, why don't you go to the court? Because then they will be obligated to answer and honestly if some exchange was holding 100k worth of my coins I will seek help from the government as this is not just some small play money. Its sad to hear that some exchanges just take ages to respond and all they are doing is giving you nothing and you end up waiting. This is bad for their reputation.

Taylank

newbie

Activity: 4

Merit: 0

They are alive but not to help out. They are Just earning time.

Here you can find my support team nightmare advanture.
https://ibb.co/j3o8Ln
https://ibb.co/gJgjt7
https://ibb.co/cD9R6S
https://ibb.co/mFpR6S
https://ibb.co/eiWjt7

They are officially kidding as you see. By the way 10 days passed i still couldnt withdraw my XRP’s worth 100 k Usd.

I messaged with Pavel Lerner (CEO of Exmo) and Amir Najafi ( Head of Business Development at Exmo) too.

https://ibb.co/e0pR6S
https://ibb.co/bOBHD7

But there is no solution although they gave promise to check out problem.

As you see every support team messages come from different people and they always ask same questions although i wrote it many times before as you see.

Now i bet EXMO will ask “what is your ticket number ? “ via here to seem interested for peoples problem . I will write down my ticket number to take this chance from your Hands.369086 is my ticket number. I dont want nonsense dialogs anymore. I want solution .

CaNDYMaNa

newbie

Activity: 2

Merit: 0

Quote from: Exmo on February 15, 2018, 10:03:36 AM

Quote from: CaNDYMaNa on February 13, 2018, 08:45:46 AM

Well Guys EXMO made me register and be proactive in the bitcointalk forums,

Let me share my experience with EXMO so far.
I have registered November 2017 and got verified on the platform for less than 2 weeks using the Live Chat option, that was available before and everything was happening very fast. Support was proactive and gave all details.
During Decemeber when prices went to the sky EXMO user bas increased from 40K daily to 120K daily. They were not prepared with that scale of ppl.
Then on 27-nth December one of their Specialists (CEO) was kidnapped from their office in Ukraine.
Ever since the kidnapping its been a HELL on EXMO platform i suppose this is because they are under investigation, every transaction has to be manually approved deposit or withdraw and guess what not by EXMO alone i suppose police is involved aswell and as we all know Police is slow everywhere in the world.

So for my experience, I exchanged a few Moneros and withdrew them using SEPA Euro through MoneyPolo i recieved my money ( 250 euro ) the next day i saw the message "PAID" in my finance dashboard on exmo.
Then on 13.01.2018 i made a new exchange but this time using ZEC, i then withdrew (2060 EURO ) using same method but this time the SEPA transaction went through Crypto Capital, then a few days later i recieved "PAID" and thats it since then nothing has come to my bank account nor is support answering my mails. I believe the issues is with Crypto Capital so i Contacted them they aswered they can cancel my transaction but since the account is not mine on crypto capital while it is EXMO's account their are going to refund how will they know its my money ? So now, one month later still no answer form support i really hope they will atleast refund my account so i can use my money and figure how to get my money out.

So untill now my opinion is -> DON'T USE EXMO untill they fix issues.

Good thing is there is improvements slow but some.

Hi There,

What is your ticket number?

Thank you

Hello my ticket is #377601, I would really appreciate your help in resolving this issue.

Topic: EXMO.com Cryptocurrency Exchange [Official Thread] - page 11. (Read 61392 times)