There were very strong indications that the user is involved in illegal activities. We are required to take action against it. We gave the user several opportunities to explain and to identify himself. He failed and even substantiated our initial suspicion. Please just ignore his posts.
Secondly: I have explained this many times + I have send them ID + utility bill iven when I really didn't want to do this but finally decided to send it as they have been holding my funds 4 months.
The last: if You want to take "action against it" then pay out my balance and close the account instead of stealing my deposit!
You have been replying to my e-mails until I have sent my verification documents then You have stopped, why did You request all of them when You didn't want to pay me out anyway? how can I get my funds?
Where are You licensed - I am asking 4th time - please give me this information, thank you.
@FairlaySupport, can you please reply to this?
If this is true, I find it rather disturbing and damaging to the industry as a whole. You are well within your rights to refuse this user service, but holding his money (especially if he jumps through hoops to prove his identity) seems wildly unethical.
The user could not prove his identity when asked. We have to assume he sent in fake documents.
