Quin, can you please attend to
this issue raised by this user and give your side of story as well as confirming if his claim of "contacting 10 times" is true.
I don't have time to look to see how many contact us messages they sent. Our FAQ says this:
Q. Where can I check my activity on this website?
A. By clicking on STATS in the above menu and then on PERSONAL STATS.
~
Q. How can I contact you?
A. By filling in the form below. Please read the questions above before sending us an email. We receive hundreds of emails everyday and do not have the resources to reply to all of them, so we have a policy of not responding to emails asking questions that have already been answered on this page.
I literally get tens of people every day claiming that something mysteriously vanished from their account because they didn't actually look for themselves. Nothing ever just vanishes and there's always a record on the relevant pages.
In this case, the account in question withdrew the funds a long time ago. There are no withdrawals in the last 30 days which is all we keep records for but the totals on the stats page show:
FREE ROLL WINNINGS 0.00013295
MULTIPLY BTC WINNINGS -0.00000154
TOTAL DEPOSITS: 0.01030569
TOTAL PAYOUTS: 0.01138077
The roll history shows the account has been inactive apart from 2 recent free rolls where you can see there was no $1,000 to "vanish" as it was only 13 Sats.
DATE GAME RESULT NUM STAKE MUL WIN JPOT M NONCE BB BA DBB DBA VER
2021-10-24 07:01:31 f WIN 3247 0 0 1 1592 14 15 0 0 VER
2021-10-20 16:26:55 f WIN 15 0 0 1 1591 13 14 0 0 VER
but would provide a lot of fun.)
