HitBTC.com - The most advanced cryptocurrency exchange - page 98.

hitbtc

sr. member

Activity: 525

Merit: 250

Quote from: damnek on April 19, 2014, 02:11:11 PM

Dear hitbtc,

Will the 500 btc limit for unverified accounts remain unchanged regardless of the btc price? If not, will your users be given a warning prior to freezing their account?

Dear damnek,

Currently the limits are captured and will remain as they are. We find no reasonable cause to change them.
Enjoy your trading!

Thank you for choosing our service,
The "hitbtc" team

damnek

hero member

Activity: 614

Merit: 500

Quote from: hitbtc on February 05, 2014, 05:42:10 AM

Quote from: ?? on ??

Hi,

could you explain the different "verification level" ?

Thanks

Dear Italiacoin,

"hitbtc" has different verification levels: Basic, Verified and Trusted. Basic level has the following monthly limits: $10000 / €10000 / ฿500. In case a Customer wants to be eligible for higher monthly limits ($100000 / €100000 / ฿5000) he should follow the instructions under Become a verified customer section.

Please feel free to contact us on [email protected] regarding any questions you may have about this message.

Dear hitbtc,

Will the 500 btc limit for unverified accounts remain unchanged regardless of the btc price? If not, will your users be given a warning prior to freezing their account?

hitbtc

sr. member

Activity: 525

Merit: 250

Quote from: JackPatrick on April 18, 2014, 08:27:23 AM

Happy Easter!

Do you plan to add more currencies like Dogecoins?
They rocks Grin

Dear JackPatrick,

We are seriously observing various cryptocurrencies, also Dogecoins. We can rather quickly add them to our exchange, but we have to be convinced that this currency is in demand.
If you have friends who are also interested in Dogecoins, please let them know that they can express this wish here or use the form on our website to contact the Support team.

Happy Easter!

Thank you for choosing our service,
The "hitbtc" team

JackPatrick

newbie

Activity: 13

Merit: 0

Happy Easter!

Do you plan to add more currencies like Dogecoins?
They rocks Grin

hitbtc

sr. member

Activity: 525

Merit: 250

Quote from: mars78 on April 16, 2014, 04:13:06 AM

I hope that you can fix my problem.

Dear mars78,

We do our best to solve the problem you have faced with while using our services.
Our Support team have already sent you the detailed information with the options.

We look forward to hearing from you soon.

Thank you for choosing our service,
The "hitbtc" team

mars78

hero member

Activity: 586

Merit: 506

Elite Exchanger

I hope that you can fix my problem.

hitbtc

sr. member

Activity: 525

Merit: 250

Dear Friends,

From April 18 to 21 our bank will be closed for Easter holidays. We recommend depositing funds to your "hitbtc" accounts till April 17 according to the following schedule:

European (i.e. SEPA) payments received before 1.30 PM UTC will be forwarded on the same settlement day. Payments received after 1.30 PM UTC will be forwarded to the beneficiary’s bank on April 22.
Ordinary payments will be sent to the beneficiary’s and/or correspondent bank on April 23.

Happy Easter!

Thank you for choosing our service,
The "hitbtc" team

hitbtc

sr. member

Activity: 525

Merit: 250

Quote from: mars78 on April 14, 2014, 04:01:27 AM

Support not working?

Dear mars78,

The Support team has already answered your question on Friday (April 11). At the moment - 09:40 UTC the situation is the same.
We will inform you when we get more information.

Thank you for choosing our service,
The "hitbtc" team

mars78

hero member

Activity: 586

Merit: 506

Elite Exchanger

Support not working?

hitbtc

sr. member

Activity: 525

Merit: 250

Quote from: klaasic on April 11, 2014, 08:17:11 AM

I tried it again. And this time it got processed immediately. good job!

Dear klaasic,

enjoy your withdrawals

Thank you for choosing our service,
The "hitbtc" team

klaasic

newbie

Activity: 10

Merit: 0

Quote from: hitbtc on April 11, 2014, 05:43:06 AM

Quote from: klaasic on April 11, 2014, 05:13:14 AM

How long does it usually take for a BTC withdrawal to be processed? I've made a withdrawal request 2 hours ago, but nothing seems to be happening. No transaction visible on the blockchain.

Dear klaasic,

According to our security policy, sometimes we process the transactions manually.
You will receive your funds within two hours.

We are terribly sorry for the inconvenience.

Thank you for choosing our service,
The "hitbtc" team

https://hitbtc.com/touch-icon-114%C3%97114.png

I tried it again. And this time it got processed immediately. good job!

hitbtc

sr. member

Activity: 525

Merit: 250

Quote from: klaasic on April 11, 2014, 05:13:14 AM

How long does it usually take for a BTC withdrawal to be processed? I've made a withdrawal request 2 hours ago, but nothing seems to be happening. No transaction visible on the blockchain.

Dear klaasic,

According to our security policy, sometimes we process the transactions manually.
You will receive your funds within two hours.

We are terribly sorry for the inconvenience.

Thank you for choosing our service,
The "hitbtc" team

klaasic

newbie

Activity: 10

Merit: 0

How long does it usually take for a BTC withdrawal to be processed? I've made a withdrawal request 2 hours ago, but nothing seems to be happening. No transaction visible on the blockchain.

hitbtc

sr. member

Activity: 525

Merit: 250

Dear Users,

We will be performing an upgrade to our payment processing system between 12:00 and 12:30 UTC. This will only affect the availability of funding/withdrawing funds from your account. The trading itself will not be affected in any way.

Thank you for choosing our service,
The "hitbtc" team

hitbtc

sr. member

Activity: 525

Merit: 250

Quote from: WWWarrior on April 09, 2014, 12:20:31 PM

That’s the first demo trading mode I’ve seen that really works.

I tried it and it’s working just fine.

I am really thankful for the opportunity to learn this way, this is a great experience.

BTW, I found out if deposit a negative value in demo mode, it will reduce the total amount:

Dear WWWarrior,

Thank you for your positive review. Regarding the negative numbers, they are not a bug but a special feature we decided to include in case one may want to decrease his demo funds. This can be useful if you want to test the behaviour of your API in case your balance decreases.

Thank you for choosing our service,
The hitbtc team.

WWWarrior

newbie

Activity: 13

Merit: 0

That’s the first demo trading mode I’ve seen that really works.

I tried it and it’s working just fine.

I am really thankful for the opportunity to learn this way, this is a great experience.

BTW, I found out if deposit a negative value in demo mode, it will reduce the total amount:

http://i57.tinypic.com/2i9hv21.jpg

hitbtc

sr. member

Activity: 525

Merit: 250

Dear Friends,

Despite the sudden work that we had to carry due to the recent circumstances (see previous news), we also had time to make a long-planned unique innovation - a demo trading mode.

This is a special mode when you are able to credit yourself unlimited test funds and try your strategy as a real trader, but without the risks. You can trade manually or via the API – the test mode is as responsive as the regular exchange platform.

We hope that this opportunity will enable new traders to come to the market and successfully enjoy the services offered by our exchange.

Thank you for choosing our service,
The hitbtc team.

hitbtc

sr. member

Activity: 525

Merit: 250

Dear Customers,

On April 7th, 18:00 UTC our Security Department has received information about a critical OpenSSL vulnerability.

We set incoming and outgoing transaction processing to manual control, then made an urgent software update which has closed the possibility to exploit this failure and have ordered new SSL certificates. We will inform you as soon as new SSL certificates will be implemented.

In view of this situation, we recommend that you always use 2-factor authentication.

This issue did not affect the system and we assure you that all of our customers' funds are protected.

Enjoy your trading!

Thank you for choosing our service,
The hitbtc team.

hitbtc

sr. member

Activity: 525

Merit: 250

Quote from: ShadowOfHarbringer on April 08, 2014, 06:25:21 AM

HitBTC, you are VULNERABLE to a HUGE OPENSSL flaw.

Dear ShadowOfHarbringer,

The situation is under control. Our tech experts are already analyzing this issue and the backoffice manually control all incoming and outgoing transactions.

We have ordered the new SSL certificates two hours ago and will update them ASAP.

Please expect the updates soon. Everything is under the technical supervision, however thanks for this message about critical vulnerability.

Thank you for choosing our service,
The hitbtc team.

ShadowOfHarbringer

legendary

Activity: 1470

Merit: 1006

Bringing Legendary Har® to you since 1952

HitBTC, you are VULNERABLE to a HUGE OPENSSL flaw.

Please

1. Shut down your service immediately as you are potentially leaking your sensitive data & your users private data to attackers
2. Apply patches on the software
3. REVOKE all your previously and currently used SSL certificates
4. Get new certificates from your issuer
5. Restart your service

I am dead serious. More information:
http://www.reddit.com/r/Bitcoin/comments/22gq5e/heartbleed_bug_major_openssl_vulnerability_could/
http://heartbleed.com/
http://filippo.io/Heartbleed/#hitbtc.com

Remember, just applying patches is not enough, you should treat your SSL keys as already stolen, since there is no method of detecting this attack !

Topic: HitBTC.com - The most advanced cryptocurrency exchange - page 98. (Read 109857 times)