li, will the compensation payout from 01/04 cover downtime up until 20/03 or up to 01/04?
we will compensate all the downtime list on your monitor system this time
and after this round, we will only compensate the downtime in the month
many people concern about how we compensate the downtime
here is our solution
first, i want to point out that we will only compensate any downtime that exceed 14.4 Hours each 30 days(98% uptime) according to our user terms.
second, the compensation will be sent lonely to make our accounting easy.
1)we will collect host fee on 20th each month, please pay the host fee in full according to our bill, you need complete the payment before 1th next month.
2)we will calculate downtime on 1th each month according to our monitor system and send each customer a mail with downtime to let your guys confirm whether it is correct.
3)we will compensate the downtime in full via btc, the amount of btc we need to pay is calculated according the following equation
C=(T-14.4*A)*E
C: The amount of btc we need to pay
T: The total downtime of all of your miner in hours
A: The amount of your miners
E: The amount of btc that your miner should mine within one hour, we will use the average value in 30 days
BTW, chengdu data center is performing yearly maintenace and will be offline for 12 hours on today and tomorrow.