Satoshidice provides secret URL's which contain a secret key, they ask for you to share it with no one. I didn't share mine with anyone, my browser is relatively secure and i don't use windows. So there is no way anyone else has access to my secret url.
Now the problem is, they are not helping me reset my secondary pass phrase which entered before making the deposit. I haven't changed this password, i'v tried all my known passwords too and none of them work, i get blocked by their firewall after entering 5-6 passwords so i gave up.
I contacted support through email, after a couple of exchanges they asked me for details on where i logged in from and what times i logged in. I explained that i used a VPN, provided some information but couldn't go past the security checks they implemented.
They continued to ask for what times i deposited, i explained it's a stupid thing to ask as all i need to do is look up on the blockchain and that the rest of the information they had been asking is easily findable on my account, that i have access to.
In the end, the support reached a conclusion. They said, i will have to wait for some time so they can confirm no one has access to the account who knows the password for the investment. So i said ok and waited. Weeks past, it's been 2 MONTHS!. i kept emailing them to ask about the status, but they didn't respond. After nagging them on the Bitcointalk thread, i found out they now have a new customer support team.
I emailed the new customer support team (same email & PGP), they answered right away, asked me the same security check questions and i asked them to check the records of our previous conversations and help me with my account. Was told there are no records of the old emails, but after sending them copies of the encrypted messages (and the decrypted versions of them) they stopped replying.
Today the support team finally responded on Bitcointalk with this (after i asked if i'm a fucking ghost to them):
No but we see recent successful invests and divests in the account you have been referring to, so you must have remembered the original password only a few days ago!
For other people reading this: VarietyBitcoin could not provide any information in order to identify himself as the real account owner and for that reason we could not reset the password. We can verify by signup IP, GEO IP, ISP used or signing a message on an address that was used to deposit to the account in the past.
The new login system will allow password recovery via email and two factor authentication.
https://bitcointalksearch.org/topic/m.14473202You don't need a password to make a successful investment, and * certainly haven't made a divestment*. The balance remains intact on my investment and they now chose to ignore me.
From what i can gather, Erik Voorhees (founder of Shapeshift.io) owns/used to own a fair share of this website. Does anyone how i can find any other information about the owners as it's private and i need to file a police report, it's the only thing i can think of doing other than warning others of them.
They used to be a reliable company, but switched ownership a couple of times. The new owners are incompetent and the support team are assholes.
