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Topic: My Recent Experience at a Land-Based Casino (Read 906 times)

legendary
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August 09, 2022, 04:07:50 PM
It's not good that the employee (Gambler's nephew) shouts like this in the casino.
He should have gone to his uncle's house and explained to him that he should stop gambling and think about his family. If he doesn't stop despite this, then it is on him. No one can force him as he will probably change the casino if he felt awkward when his nephew shouted at him.

Quote
If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?
If it's the first time it's not an issue but if it happens again and again I'll kick them both out as they are disturbing other players.  Cheesy

The employee had a thousand of choice on this situation but it's just easy for us to say this because we aren't in his shoes. He could've say to the management and ask them not to let his uncle in the establishment to control his gambling desires but he got emotional when he saw he's uncle walking again inside the casino and suddenly shouted him.
I understand the man why he acted that way but his action wasn't professional as he's working that time.

What happens is that when there is money at stake, everything can change, even feelings like family or even as a couple is something else, it does not enter into this, it is why clear stories keep friendships and at work they cannot be be mixing any type of feeling or anything because that usually has a negative impact on the business, and that happens in every business, it must be respected and everything must be paid, and with respect to the worker, I consider that you always have to give an opportunity and more so when the person does not receive any type of training, in every job one must receive training and more so when there is money, I think there should always be a second chance.



Not sure bout your opinion but in my own decision I'll be going to kick them both from the casino personal matter should be discuss out from the business, there are people who will be annoyed and it will affect the business, it's best to settle the issue outside and not to let more scenes to happen inside.

I'm not going to argue about second chances as it can be provided, the action would be needed to weight the situation

and decision should always place consideration before concluding.

Well, business is business and there's really nothing personal if you get fired as long as it's reasonable. In that certain scenario, the management have all the right to ban the man and fire the employee because of the unprofessionalism they showed that could really ruin the casino's image.
We don't really know what happened after that but I think that the management forgave their employee especially if the said employee was one of their best or employed for years now.
hero member
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I think this is very tough situation. I think I would not enjoy my worker yelling at customer as other people can see it and it portrays casino with bad behavior. Although I don't think its disruptive for business. If he keeps coming even after losing many times he already casino much richer. I think giving guy a soft ban can save his life in such addiction periods. He may become more healthy gambler but still visiting my casino because he feels like family.
Even a complete ban will not work out because if the person does not think they have a problem then they are not going to look for the help they need, in fact this could make their problem even worse as they may believe they have no problem with their gambling and that the world is against them, making them even more firm on their determination to not stop gambling and look for another casino in which they can keep playing without anyone bothering them.
hero member
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I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?
if I were the manager of the casino, I would not fire the person, I would instead appreciate him for saying the right thing. the gambler already has 2 newborn children and 1 wife so it is natural if his nephew is worried about the future of his family. In this case, it seems that the gambler has become a heavy addict and it is difficult to make him stop gambling.
I think gambling site users are getting addicted to it then it's not an important issue for the casino manager because it's his own hobby and if he wants to stop then it must be from his own consciousness and those closest to his wife and parents, if he can't then it's not the casino owner's business, his job he only provides the best facilities for gambling places so that they can be the best places and have a lot of players every day.
hero member
Activity: 2814
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I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?
if I were the manager of the casino, I would not fire the person, I would instead appreciate him for saying the right thing. the gambler already has 2 newborn children and 1 wife so it is natural if his nephew is worried about the future of his family. In this case, it seems that the gambler has become a heavy addict and it is difficult to make him stop gambling.
Casinos need to take care not only of their reputation but their image as well, if they give the impression that they are taking advantage of addicted gamblers then this could play against them and the community may turn against them because of this.

So if anything this is good for the casino, even if their short term profits were slightly affected by this, this event plays on their favor as this shows they care about their gamblers and if they show signs of addiction they may try to stop them from gambling money they cannot afford to lose.
full member
Activity: 1890
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I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?
if I were the manager of the casino, I would not fire the person, I would instead appreciate him for saying the right thing. the gambler already has 2 newborn children and 1 wife so it is natural if his nephew is worried about the future of his family. In this case, it seems that the gambler has become a heavy addict and it is difficult to make him stop gambling.
legendary
Activity: 2646
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The answer for the question varies - if the person only cares about money - then surely - the staff will be fired
But if the casino would care for people as well - they would consider the situation as well. But gambling is a merciless game. You don't care for people. You only care for money.

It does not need to fire the staff, a suspension is enough if it is the staff's first offense.  Personal matter should not be brought in work.  Besides, the staff does not need to shout to the person (his relative), he can just ask for the assistance of guards to throw the person out of the casino or best to consult the manager in charge on dealing with his addicted relative.
The staff could've shouted at his addicted relative after days of patience and expressing his opinion in a polite way. Even we will lose patience after certain trials of trying to make a person get out of addiction and take care of his family. If I were the manager, surely I'll call for an enquiry. If I wasn't satisfied with the reason from the staff I'll give warning, and won't think of firing. Because, the entire family might've got dependence over his earning for life.
hero member
Activity: 1918
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The answer for the question varies - if the person only cares about money - then surely - the staff will be fired
But if the casino would care for people as well - they would consider the situation as well. But gambling is a merciless game. You don't care for people. You only care for money.

It does not need to fire the staff, a suspension is enough if it is the staff's first offense.  Personal matter should not be brought in work.  Besides, the staff does not need to shout to the person (his relative), he can just ask for the assistance of guards to throw the person out of the casino or best to consult the manager in charge on dealing with his addicted relative.
legendary
Activity: 2996
Merit: 1054
Leading Crypto Sports Betting & Casino Platform
It's not good that the employee (Gambler's nephew) shouts like this in the casino.
He should have gone to his uncle's house and explained to him that he should stop gambling and think about his family. If he doesn't stop despite this, then it is on him. No one can force him as he will probably change the casino if he felt awkward when his nephew shouted at him.

Quote
If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?
If it's the first time it's not an issue but if it happens again and again I'll kick them both out as they are disturbing other players.  Cheesy

The employee had a thousand of choice on this situation but it's just easy for us to say this because we aren't in his shoes. He could've say to the management and ask them not to let his uncle in the establishment to control his gambling desires but he got emotional when he saw he's uncle walking again inside the casino and suddenly shouted him.
I understand the man why he acted that way but his action wasn't professional as he's working that time.

What happens is that when there is money at stake, everything can change, even feelings like family or even as a couple is something else, it does not enter into this, it is why clear stories keep friendships and at work they cannot be be mixing any type of feeling or anything because that usually has a negative impact on the business, and that happens in every business, it must be respected and everything must be paid, and with respect to the worker, I consider that you always have to give an opportunity and more so when the person does not receive any type of training, in every job one must receive training and more so when there is money, I think there should always be a second chance.



Not sure bout your opinion but in my own decision I'll be going to kick them both from the casino personal matter should be discuss out from the business, there are people who will be annoyed and it will affect the business, it's best to settle the issue outside and not to let more scenes to happen inside.

I'm not going to argue about second chances as it can be provided, the action would be needed to weight the situation

and decision should always place consideration before concluding.
hero member
Activity: 1330
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If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?
if i were the manager of the casino i would prefer to forbid the gambler from visiting the casino as long as the gambler's wife is recovering from her postpartum injuries.
the casino worker was not wrong, he did a good thing reminding the gambler to spend more time on his wife who had just given birth to his child instead of having to spend a lot of money and time in the casino.
because i am also a gambler but i will put more importance on my family when my family need me and forget about gambling for a while.
being a gambling addict is okay but you also have to remember the responsibilities in the household when you are married.
hero member
Activity: 2002
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The question would be much better if it was what if you were the owner of the casino and not the manager. The manager is an employee in all cases and can deal emotionally with the subject and agree to deal with the situation as a special case, and if I were the manager, I would prevent that man from entering if his condition worsened. At least I don't like him to get worse in front of me and to go somewhere else to destroy himself.
But if she is the owner of the casino, I certainly do not invest my money to take into account people's psychological and financial conditions. This is not my duty anyway. Everyone is welcome, and I have no interest in their situation and I do not want to know anything about them, and one of the terms of the assignment is to cancel all feelings with clients during work. Whoever wants to advise his relatives, let him do so outside working hours. Imagine you own a bar and every good customer gets drunk every night in your bar. You advise him to stop drinking alcohol because it is not good for his health. This would be the most failed investment ever.
The answer for the question varies - if the person only cares about money - then surely - the staff will be fired
But if the casino would care for people as well - they would consider the situation as well. But gambling is a merciless game. You don't care for people. You only care for money.
hero member
Activity: 2338
Merit: 757
I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?
The question would be much better if it was what if you were the owner of the casino and not the manager. The manager is an employee in all cases and can deal emotionally with the subject and agree to deal with the situation as a special case, and if I were the manager, I would prevent that man from entering if his condition worsened. At least I don't like him to get worse in front of me and to go somewhere else to destroy himself.
But if she is the owner of the casino, I certainly do not invest my money to take into account people's psychological and financial conditions. This is not my duty anyway. Everyone is welcome, and I have no interest in their situation and I do not want to know anything about them, and one of the terms of the assignment is to cancel all feelings with clients during work. Whoever wants to advise his relatives, let him do so outside working hours. Imagine you own a bar and every good customer gets drunk every night in your bar. You advise him to stop drinking alcohol because it is not good for his health. This would be the most failed investment ever.
hero member
Activity: 2814
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It's not good that the employee (Gambler's nephew) shouts like this in the casino.
He should have gone to his uncle's house and explained to him that he should stop gambling and think about his family. If he doesn't stop despite this, then it is on him. No one can force him as he will probably change the casino if he felt awkward when his nephew shouted at him.

Quote
If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?
If it's the first time it's not an issue but if it happens again and again I'll kick them both out as they are disturbing other players.  Cheesy

I think this is a very unfortune incident that happen with OP in a physical casino. Everyone will behave differently to this act because some people have more tolerance as compare to others who can become hyper quickly.

By the way, online casinos are better in this way that no one can shout at you and no one can stop you from gambling. You are on your own with full freedom.
legendary
Activity: 2590
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Leading Crypto Sports Betting & Casino Platform
It's not good that the employee (Gambler's nephew) shouts like this in the casino.
He should have gone to his uncle's house and explained to him that he should stop gambling and think about his family. If he doesn't stop despite this, then it is on him. No one can force him as he will probably change the casino if he felt awkward when his nephew shouted at him.

Quote
If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?
If it's the first time it's not an issue but if it happens again and again I'll kick them both out as they are disturbing other players.  Cheesy

The employee had a thousand of choice on this situation but it's just easy for us to say this because we aren't in his shoes. He could've say to the management and ask them not to let his uncle in the establishment to control his gambling desires but he got emotional when he saw he's uncle walking again inside the casino and suddenly shouted him.
I understand the man why he acted that way but his action wasn't professional as he's working that time.

What happens is that when there is money at stake, everything can change, even feelings like family or even as a couple is something else, it does not enter into this, it is why clear stories keep friendships and at work they cannot be be mixing any type of feeling or anything because that usually has a negative impact on the business, and that happens in every business, it must be respected and everything must be paid, and with respect to the worker, I consider that you always have to give an opportunity and more so when the person does not receive any type of training, in every job one must receive training and more so when there is money, I think there should always be a second chance.
legendary
Activity: 2436
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If they have close relations as a family it's pretty normal. They'd be more open and straight towards each other.

If you running a biz, this is not normal. Family you or not, for people outside of your relations it will look very depressingly. So because of that biz trying to look happy and pleasurable at all costs. In my city, in some clubs a lot of things were forbidden, just because owners didn't want to create such bad feeling to it;s visitors.
legendary
Activity: 2814
Merit: 1192
I think this is very tough situation. I think I would not enjoy my worker yelling at customer as other people can see it and it portrays casino with bad behavior. Although I don't think its disruptive for business. If he keeps coming even after losing many times he already casino much richer. I think giving guy a soft ban can save his life in such addiction periods. He may become more healthy gambler but still visiting my casino because he feels like family.
Maybe we can advise him not to yell at customers anymore because it could affect the business we run. Maybe it would be better if we went to the customer and had a nice talk alone so that he would understand the situation and not gamble again. We can explain that it's all for his own good because we care about our customers. I think it can work if we approach him personally so he won't be offended or have other feelings.

If they have close relations as a family it's pretty normal. They'd be more open and straight towards each other.
If we were talking about two strangers the yelling might be out of place, but families tend to resolve matters in a more direct way.

I wouldn't fire the guy if he were my employee, but I'd remind him to deal with these things at home because any disturbance is always bad for business.
A business that sells entertainment will never kick out a guy who seeks it. Saying that they care about customers sounds strange in this case. They care about teh customers and that's why they offer transparent and secure place to gamble, not because they worry about the finances of their clients.
legendary
Activity: 3122
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I think this is very tough situation. I think I would not enjoy my worker yelling at customer as other people can see it and it portrays casino with bad behavior. Although I don't think its disruptive for business. If he keeps coming even after losing many times he already casino much richer. I think giving guy a soft ban can save his life in such addiction periods. He may become more healthy gambler but still visiting my casino because he feels like family.
Maybe we can advise him not to yell at customers anymore because it could affect the business we run. Maybe it would be better if we went to the customer and had a nice talk alone so that he would understand the situation and not gamble again. We can explain that it's all for his own good because we care about our customers. I think it can work if we approach him personally so he won't be offended or have other feelings.

That is a different case with a different story because as for the OP's story, the shouted gambler is the uncle of the employee and there's a reason why the employee didn't hold his patience because the wife of that same uncle has recently given birth and his presence is frankly needed because the wife is much weak and vulnerable because of the labor she had been through. Surely, it could affect the casino because the other customers are not informed about that and they are shocked why the employee shouted but that incident can be talked by the management too.
Being impulsive sometimes cant really be avoided on some certain conditions or situations which you cant really that resist on making some actions even though you do know it wont be appropriate and would really be

putting yourself or your work at risk because being scandalous wont really be that good for any business around which it would really be just normal that management would really be imposing whether a warning or would
be completely be fired immediate after you have done such thing because anything that could affect their business is something that wont be appealing into their eyes but we dont know on what would be their decision.
So if you are a worker no matter what kind it is then you should set aside personal things so that you wont really be making such action.
hero member
Activity: 2814
Merit: 576
I think this is very tough situation. I think I would not enjoy my worker yelling at customer as other people can see it and it portrays casino with bad behavior. Although I don't think its disruptive for business. If he keeps coming even after losing many times he already casino much richer. I think giving guy a soft ban can save his life in such addiction periods. He may become more healthy gambler but still visiting my casino because he feels like family.
Maybe we can advise him not to yell at customers anymore because it could affect the business we run. Maybe it would be better if we went to the customer and had a nice talk alone so that he would understand the situation and not gamble again. We can explain that it's all for his own good because we care about our customers. I think it can work if we approach him personally so he won't be offended or have other feelings.

That is a different case with a different story because as for the OP's story, the shouted gambler is the uncle of the employee and there's a reason why the employee didn't hold his patience because the wife of that same uncle has recently given birth and his presence is frankly needed because the wife is much weak and vulnerable because of the labor she had been through. Surely, it could affect the casino because the other customers are not informed about that and they are shocked why the employee shouted but that incident can be talked by the management too.
legendary
Activity: 3248
Merit: 1160
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Fire, no.  Obviously that's a unique situation and probably a conflict of interest.  The gambler probably had a known area or game he liked to play I would just make sure the employee wasn't working that section of the casino.  Can't blame the employee for speaking up to his family, it's not like it was just a random gambler.
Your definitely right and I think your take in this is definitely what I would do if I were in the shoes of the casino owner. Its a unique situation and only normal for one to get emotional over the welfare of a family member. It might look as though she is withholding the house from asking for some extra profit off him but, she's got to take care of her family at most. That's what she works for isn't it? If it gets bad, some of her funds would be needed for the welfare of them mum and twins. Not obligatory though but, just to as support.
So yeah, I would change her to a different section to avoid more contacts and the casino runs as expected.

Because that is the right thing to do and firing the said employee won't solve the issues because the owner or manager will just make the life of the employee worsen. But the employee should also deserved to be warned because even if that man is his relative or his uncle, the employee's actions is still not justifiable because the employee should still be professional enough not cause any misconduct in the premises.
There is a correct approach in the situation but I understand that the employee didn't mean it, that's why a warning will be fair enough rather than firing the employee.
hero member
Activity: 2730
Merit: 632
It's not good that the employee (Gambler's nephew) shouts like this in the casino.
He should have gone to his uncle's house and explained to him that he should stop gambling and think about his family. If he doesn't stop despite this, then it is on him. No one can force him as he will probably change the casino if he felt awkward when his nephew shouted at him.

Quote
If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?
If it's the first time it's not an issue but if it happens again and again I'll kick them both out as they are disturbing other players.  Cheesy

The employee had a thousand of choice on this situation but it's just easy for us to say this because we aren't in his shoes. He could've say to the management and ask them not to let his uncle in the establishment to control his gambling desires but he got emotional when he saw he's uncle walking again inside the casino and suddenly shouted him.
I understand the man why he acted that way but his action wasn't professional as he's working that time.
You should really be that mindful when it comes to your actions specially that you are in your workspace or simply on where you do get your income from which it would really be just normal that you should
be careful because it would really be putting at risk on losing your work just because you do make such act but its not really something surprising for someone to be that in concern specially
if its your relative or loved ones who are really that getting involved with gambling addiction but you should really mind off about trying to set out on appropriate way
on which you wont really be creating up some noise around because its a business and making such action will really make out some effect which you would be putting yourself on risk.

Maybe, he can be discreet in approaching his relative about his situation.
There's no need for everyone to hear what he is saying to that person.
Unless, everyone in that area knows everybody, which you can be comfortable in talking to others even if they hear it.
Because if you don't know them, it may create a different outlook on what's happening to them.
For his relative side then it would be ending up on impressions that he had been put to shame because we know that whenever we do see an addicted person then we would always be ending up
on having unpleasant impression towards that person which he might end up on scolding or  being angry with his relative that do works on the casino.Its never been appropriate
if you do have that kind of approach because even we are addicted towards things, we arent that dumb on not to feel out being ashamed whenever you do say personal
things attached to his life into the public which is something not that ethical to be done.
legendary
Activity: 1554
Merit: 1139
Fire, no.  Obviously that's a unique situation and probably a conflict of interest.  The gambler probably had a known area or game he liked to play I would just make sure the employee wasn't working that section of the casino.  Can't blame the employee for speaking up to his family, it's not like it was just a random gambler.
Your definitely right and I think your take in this is definitely what I would do if I were in the shoes of the casino owner. Its a unique situation and only normal for one to get emotional over the welfare of a family member. It might look as though she is withholding the house from asking for some extra profit off him but, she's got to take care of her family at most. That's what she works for isn't it? If it gets bad, some of her funds would be needed for the welfare of them mum and twins. Not obligatory though but, just to as support.
So yeah, I would change her to a different section to avoid more contacts and the casino runs as expected.
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