My Recent Experience at a Land-Based Casino - page 7.

bitzizzix

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Quote from: Davidvictorson on July 07, 2022, 12:23:26 PM

I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

Honestly I support her niece but she was wrong, I mean she should be able to talk about it properly and not have to shout in public because it's for the good of her family who needs money because she has just given birth which in my opinion is a lot of necessities that money must buy, let alone have twins.
and if i'm the boss i will give a warning not to repeat it because i see the reality with my heart not with my eyes, and even though it's a business i have to pay attention and care about the condition of the customer and i also don't want his family to suffer. And it's okay to lose one customer, because there are many other customers and I also don't want to be greedy if it's for the truth.

Darker45

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I wouldn't fire the casino worker. His action wasn't about his job as a casino worker. It was his responsibility as a nephew of the serial loser. But I think I would talk to him and tell him to handle domestic issues privately next time. Yelling inside the casino is, after all, not a good behavior.

I guess it doesn't also hurt if the casino would approach the gambler. It's probably not intrusion in his private life if the casino would ask him if he's doing all right. After all, casinos are also partly responsible of their clients. Many of them might even have a support system for those who are already gambling beyond reason.

Saisher

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Quote from: Davidvictorson on July 07, 2022, 12:23:26 PM

I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

The employer must have hated the casino he is working or just carried away by his feeling by shouting like that to one player if I were the casino manager I will talk to the staff and after finding this out I will suspend him and re-educated him about his duties and about his uncle I will also talk to him and see if I can urge him to minimize his playing time and the amount he allocates.
I can't stop him from playing if he wants it's his right to play, you don't stop players from playing because he is losing the player might accuse you of stopping you from trying to regain his losses.

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Quote from: Davidvictorson on July 07, 2022, 12:23:26 PM

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

It's a big violation committed by the employee. There are lots of people there and it created an alarm and scandal. There also might be some gamblers there focusing seriously on their gaming slots and machines and that yelling resulted in a distraction. It's frustrating for those gamblers.

Since you are there so what's happened next? What happened to the worker? Still, continue to do his work after that yelling incident? What happened to his relative? Did the nephew successfully manage to push his relative out of the casino?

aioc

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Quote from: Davidvictorson on July 07, 2022, 12:23:26 PM

I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

I will do both no staff should turn away a customer openly be it his uncle or father, he should have talked to him in private if I'm a casino operator and knows the situation and if there is a policy implemented by regulators and imposed on my casino I will bar him from entering the casino, but people are free to do or bet you don't bar them from playing this is discrimination if you cannot show proof that the man is a compulsive gambler and cannot keep up with his losses.

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Quote from: Baofeng on July 07, 2022, 05:59:36 PM

The casino will understand the case so I doubt that they will fire the casino worker. It's just the circumstances, and in any case, the casino can even ban the man from their floor, they also have that right to do so if they wanted to help him. And maybe the casino worker can do is to tell the casino so that they will eventually exclude him.

A casino worker can't just ask the casino manager to exclude that person from entering the casino. Why should a casino do that if that's their customer? The person involved is not even doing some illegal things or having a bad attitude toward that casino. It's just that an alarming thing happened because the worker yelled at that person that caught the attention of anybody.

A suspension should be done but not to the point they will fire the worker. Next time, this worker needs to find another way to stop his relative from continuously gambling and won't do it inside the casino where different gamblers are there.

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Quote from: Baofeng on July 07, 2022, 05:59:36 PM

I thought that the casino worker is not related to the man, so I guess he/she is just concern because of the story behind.

The casino will understand the case so I doubt that they will fire the casino worker. It's just the circumstances, and in any case, the casino can even ban the man from their floor, they also have that right to do so if they wanted to help him. And maybe the casino worker can do is to tell the casino so that they will eventually exclude him.

if the casino will be considerate with the welfare of the gambler's family, they may ban this player to their casino. in physical casinos, some people really know each other. so they know their life's stories and such. i don't think the casino will fire the casino worker. if they will learn the story, they will be more on banning the gambler. that is, if the casino do care, not only to get their business' profits.

Baofeng

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Quote from: Davidvictorson on July 07, 2022, 12:23:26 PM

I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

I thought that the casino worker is not related to the man, so I guess he/she is just concern because of the story behind.

The casino will understand the case so I doubt that they will fire the casino worker. It's just the circumstances, and in any case, the casino can even ban the man from their floor, they also have that right to do so if they wanted to help him. And maybe the casino worker can do is to tell the casino so that they will eventually exclude him.

Doell

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In business sometimes we have to be firm so don't suffered a financial setbacks, but as an manager I have to be closer to the worker so that the worker are more loyal. I will not fire him and (if it repeats) maybe consider it will move him to another branch so that such an incident does't happen again in the future, the message that worker conveys is also good at reminding family, so not really matter because if fire him it will probably be a drama for all workers.

Slow death

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the worker did well, in many countries governments control this part of the casinos having to ban addicted players or prohibit people who have bad financial management from getting involved with gambling and the employee is right to have fired this person who always loses money. because the casino could have problems with the government, of course he was also helping someone he knows, but he acted well

goinmerry

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Quote from: Davidvictorson on July 07, 2022, 12:23:26 PM

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

That behavior of casino workers should reflect the overall behavior of the casino. If that yelling happened between a client and a worker, whether they are relatives or not, that's not a good impression for all people there watching the scene. The worker instead can just easily grab that client/relative silently in a different place and talk about the concern away from many people.

Firing is too much but the manager can possibly consider doing it since it was unprofessional behavior and to give lessons to other employees that might do the same. In that way, the casino is showing that they are not tolerating the behavior. Much better if the sanctions are not that heavy but next time, I doubt the nephew still will be given one more chance if the same situation happened again.

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Quote from: Davidvictorson on July 07, 2022, 12:23:26 PM

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

Nope.

Everyone has their own call for every situation and there's what we call, sympathy. That worker as a relative knows what he's doing and probably have heard the wife to have a very problematic situation with the guy.

This is what addiction will cost, if it's already affecting your relationship and problem with your family. There's a need to initiate the person involved to stop them directly.

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Quote from: chaser15 on July 07, 2022, 04:47:58 PM

Quote from: Davidvictorson on July 07, 2022, 12:23:26 PM

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

Not totally fired but maybe just give a warning and make sure that won't happen again.

Casino employees shouldn't act that way as they have nothing to do with the gamblers there regardless if they are family, friends, or close ones. These employees should just do what they are supposed to do inside the vicinity of that casino. Yelling at a gambler for that reason is not appropriate.

If that employee, that turned out to be his nephew, really likes to put an end to his beloved family gambling activity, they can settle it all in their home, not inside the casino where it's not the employee's role, to begin with.

And also it do really affects out overall appearance of the casino when those yelling did really happen on the place which is a bit scandalous talking about yelling which isnt that appealing but if it done on a simple whisper or talk then its considerable but if it do really poke up some attention around then thats totally not something a good thing to be done.

Firing the worker wont really be that justfiable though but it wouldnt be bad if you do give out warning on his first offense and not make out harsh conclusions or decision just because of that mistake.
A little bit consideration for such situation but if it did really happen on second time around then thats the time you do make out such decision but for now give him/here a warning
first on whats been done.

goaldigger

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Quote from: Davidvictorson on July 07, 2022, 12:23:26 PM

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

If this violates the rules of the company then you can just suspend the worker since he is just concerned to that guy because its his uncle, buy shouting to that guy might not be the right approach. You can’t totally banned gambler because he is losing continuously, most probably that casino have their own protocols and probably, they will handle this kind of problem the right way. If you have relatives on a situation like this, better to ask help from your family, and handle this internally. Addiction is really not good, but its good to have a family that can still help you even if you are broke.

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Quote from: Davidvictorson on July 07, 2022, 12:23:26 PM

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

Not totally fired but maybe just give a warning and make sure that won't happen again.

Casino employees shouldn't act that way as they have nothing to do with the gamblers there regardless if they are family, friends, or close ones. These employees should just do what they are supposed to do inside the vicinity of that casino. Yelling at a gambler for that reason is not appropriate.

If that employee, that turned out to be his nephew, really likes to put an end to his beloved family gambling activity, they can settle it all in their home, not inside the casino where it's not the employee's role, to begin with.

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Quote from: Davidvictorson on July 07, 2022, 12:23:26 PM

I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

I wouldn't do either because it's probably too drastic at this stage, but I would pay attention to this worker. Since the presence of family ties is a risk factor - today he wants to help a relative with advice, and tomorrow he may try to adjust the jackpot or something like that.
In general, in fact, this story sounds like a fiction, although in life there are more absurd situations.

karabiber

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I would definitely forbid the gambler from entering the casino. I would reward the employee for his behavior. You ask why? Because not everything is money. That man is constantly losing money. At the end of the day, he has a family to support. Maybe he will commit suicide because he is constantly losing money. For executives, people who generate income always excel. But this situation is different. There is a gambler who is constantly losing money. You may have saved a family in the end. The feeling this gives is priceless. I may be thinking too emotionally, but that's how it is.

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I was about to say that the man's gambling habit is not the casino worker's business, but having learnt that the casino worker is a nephew to the man in question, I totally understand why he/she had to yell at the man because if it was me, i would have done the same but in a different approach.
If I was the casino manager, I will not sack my worker and neither will I ban the man from coming to my casino, I will just overlook the matter knowing fully well that they both are family, and it might also be that the worker made that utterance as a joke, so i see no reason to take it serious, i will only decide to sack the worker if he or she goes on telling all the gamblers in my casino that same thing, but this is after warning him or her first.

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Quote from: Davidvictorson on July 07, 2022, 12:23:26 PM

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

Better ban the gambler if you are really in concern but actually its good for the business but having a single person or player wont really hurt that much but this do actually depends on personal views and concern of a certain manager because it would totally affect but of course it would be depending towards your action but much sure there are managers wont really be interferring in between those talks
since its a bit personal but if it turns out that it do really get the attention of the crowd then it would really be your job on settling things up whether you do allow him for the good of the business
or would ban the gambler for his own sake. Casino doesnt have the fault or wrong in here but rather on the gambler itself.You should always be having the good control of your finances and be thankful
that there are people who are in just concern despite of the condition.

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There’s a so called responsible gambling, and if casinos really care about this most probably they will stop that gambler from continuing and might put on a ban so he wont become a total mess. Though a dealer should not be the one to stop the gambler, i guess this is the job of the manager and yelling to gambler might not be the right way. You can talk to the gambler on a more professional way, there’s a lot of ways to prevent that guy from playing and I think that’s the best thing to do.

Topic: My Recent Experience at a Land-Based Casino - page 7. (Read 906 times)